Quick Lane at Greg Hubler Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Edgardo Lucero
6 months ago
Very good service in changing the brakes, they don't adjust the tires well for a little and I get the tires out of my car

  Nathan Watterson
8 months ago
I brought my car in on June 2nd for routine servicing at the Quick Lane. I paid $100 for an oil/filter change, tire balancing and rotation, and a multipoint inspection. I waited at the dealership for 1 hour 15 minutes and had what appeared to be a relatively good experience. When I got home, I noticed that my tires had not been rotated because I have one wheel that has a couple scratches and it was in the same place as before. I thought they simply forgot the rotation and balancing obviously since the tire had not been removed. I the went to check the oil dip stick and to my surprise the oil was still dark and dirty looking, but slightly lighter than it had been previously. They had obviously added oil because it was significantly overfull. I had to change the oil myself the next day because it was the weekend and they were not open until Monday. I measured the drained oil and found that it was roughly a quart and a half overfull. I checked the dipstick a few day before I took it in and it was a little low. I spent two weeks afterwards trying to get in touch with the service manager or anyone would care to hear of my experience. The service employee I spoke to on multiple occasions was very rude and obviously had no desire to help me. When I finally got to speak to the manager, he admitted his best mechanic forgot to rotate my tires. He couldn't say for certain if the oil was changed or not. This was an absolute waste of time and money. I really don't think that they did anything to my car when it was there other than add a couple quarts of oil. This is absolutely not the place to take your car for servicing! I have to really wonder if this is just their standard business practice for servicing vehicles. I will never be returning to this dealership or any other Hubler Dealership again!Services: Tires, Oil change

  Roni Smith Yeagy Hendrick
10 months ago
This place was GREAT! I don t mean with the repairs that they done excellent work on but their staff was really NICE helpful and supportive! I had to have major repairs to the front wheel and hub and they completely went above and beyond! I would definitely recommend this place and especially Parker! He was the BEST

  Troy Withers
2 months ago
I called Greg Hubler Ford about getting an oil change and transmission service, they said to take it to Quick Lane. I didn't plan a ride because it should have been fairly quick, 5 hours later it was finally done.

  Amber Hummel Barnard
a month ago
If something on your car needs replaced, I would call around to see if you can get it replaced elsewhere for less cost; when they inspected my car and told me I need new brakes, they told me it would cost $500. I went to another place that said it would cost $300. Also their oil change with inspection was $95.

  Beth Lloyd
2 months ago
It wouldn't be so bad if they would actually put the bolt on my undercarriage back up this time around that I had it done, they didn't and it broke off.

  Jay B
a year ago
We went there to have the brakes done and flush the radiator system. We knew it wasn't going to be as quick as an oil change. But was greatful they had the correct parts and was done in a few hours instead of a few days where we had taken it for the rear brakes.Very pleased with their service,and everything was neet and clean including their work area

  victoria stevens
10 months ago
I would recommend Quick Lane in Muncie to anyone and everyone! It was my first visit today. I was a walk-in oil change. They got me in right away. Staff were friendly, respectful and professional. In 25 minutes they had me on the road. They did a system check, topped off my fluids, and gave me a free carwash. There were a couple items on my car report that I need to address, but they did not pressure me to buy anything additional. No more subpar service at other places! Quick Lane will continue to have my business for many years to come! Thank you!Services: Wheel alignment, Brakes, Battery

  kent jenkins
a year ago
I took my Hyundai Tucson hybrid that only had 8000 miles on it for a oil change. It did not take Long for service. But After that I drove to the south side of town with no problems but within 5 minutes of driving the check engine light came on I called quick lane 10 minutes before they closed .they had to send out some technicians to which they found the oil filter was not tight which they changed the filter and drained the remaining oil (about a half quart) and put all new oil I'm I just hoping that there was not damage done that can't be seen

  Jamie Glenn
a year ago
I took my truck in for the works quick change and I can say nothing was quick about it. When I spoke to the lady at the counter (who was very nice and thorough in our discussion) I specifically told her I wanted to ensure they checked the brakes all the way around as this truck is new to me. I do think she told them in the shop too but when I was paying I noticed nothing documented on the paperwork so I asked the guy taking my payment if they were indeed checked and he assured me they were. When going to my truck the guy in the shop told me to have a good day so I asked him how they looked and he said front looked ok. Never even checked the back because they are drum brakes and nobody wants to do anything if it isn t easy. He did take it back in at my request but I didn t get a great feeling he knew much about them so guess after paying $70 for an oil change I will still have to do it myself to be sure. I was using this service as a gauge to see if this is a dealer I might want to purchase from next and can honestly say I will not after this. Live and learn but like the old saying says you only get one chance to make a good first impression. Very nice people so I hate to leave this review but you want to feel confident after your car is worked on and I wasn t.Service: Oil change

  Daniel Lankford
10 months ago
These guys are so great. Fast, quick, haha "quick lane" very friendly, always upfront and even show you what's wrong. I highly recommend them. They even have free Starbucks, and you get a free car wash. Why not come? Lol

  Richard Little
a year ago
I took my vehicle for oil change and tire rotation, I bought my vehicle at the attached dealership ship less then a year ago. It had previously been serviced at quick lane in January. In January I was told the lug nuts were swollen but that was the only issue reported. I took my vehicle again in May, one of the lug broke, because it had previously been cross threaded. They could not get the broken lug stud out. They also told me I had not sway bars. I had that fixed along with the oil change. They also charged me for my supposed complementary oil change. In June my vehicle started make a noise on the driver side. So I took it to a garage. They called me to tell me who ever put the wheel back on did not get it seated right and 2 lug nuts where lose. So since I ve only had it serviced at quick lane not very happy the level of service I gotten.Services: Steering & suspension repair, Oil change

  Tim Monks
9 months ago
Had an oil change there, when I got home I was reading the receipt and saw I got charged for 6 qts of oil. The manual says it only holds 4.5qts. Male sure you check your receipt if you go there!

  Tim Hunkler
a year ago
Processed a battery exchange under warranty for me. They had to work hard to get Motorcraft approval of the exchange, but did not complain and came through for me! Really appreciate their service.

  william curtis
3 years ago
Awesome place with (some) awesome people i really liked how professional Walker (the manager) was he was helpful and was able to point me into the right direction for the repairs. The only issue i had was with the other employee who works in the front. He was rude to my wife after misplacing our keys and not even taking fault for what he did. I..I will go back and continue service still giving 5 stars because the leadership was still there just a lack in learning from it..

  Julie Fortkamp
a year ago
The waiting area was clean. Lucy was very nice and explained the bill and help me use my Ford credit points. The following day I noticed that grease was left on the back of my seat.Service: Oil changeService: Oil change

  Christina Bates
2 years ago
BEWARE I took my Buick Encore to get a oil change, tire rotation, check brakes and get pricing on new tires. Of course they offer a free car wash with service. After they got me car done and went through the car wash. I noticed that my front corner of my bumper was cracked and went to them and showed what happened. They told me they would go through the tapes and see what happened. I told them would also like to see the videos. I got a call later in the day saying they would have it fixed for me. They would be ordering the parts to get it fixed. This was back February and now May and they still have not fixed it. I call them, they tell me the parts are on back order that was in March, next time I call they tell they still waiting for the part, will call me right back, next time I call I talk to a lady and she told me she ll have Walker call me back and still no call back. I ve been really nice about the whole situation. I wish I could give them a zero.Services: Air & cabin filter replacement, Tire rotations, Oil change

  Roger Hassenzahl
3 years ago
I just took my car the Quick Lane at Greg Hubler Ford. I arrived around 5:30 p.m. and they close at 6 p.m. They had my oil changed and a few other services completed and I was out of there by a few minutes after 6 p.m. As always Walker was courteous and treated me with the upmost respect. GREAT CUSTOMER SERVICE! I would recommend if you have not used this service, you need to try it out.

  Abby Slocum
a year ago
Friendly staff but did not get my oil drain plug tight by any means causing my car to leak over a 1/4 of my oil all over the ground in a 24hr period. Got oil all over my engine bay and never bothered to wipe anything off.Service: Oil changeService: Oil change

  Vicki Pierce
2 years ago
Not that happy with this experience. Got home after my oil change and found the under cover was hanging. Took it back to have it fixed and they didn't have the right clips for it so they zip tied it to hold it in place. Supposedly they are going to try to order new clips....we'll see! They broke the clip pulling the under cover off. I liked it better when they did these things at the actual dealership!

  Melinda Froedge
2 years ago
I am beyond impressed with my experience at Quick Lane. Kelly was helpful,professional and went out of her way to make sure that my visit was a good experience. The car runs well! My family will be using this place for all of our car needs!Services: Wheel alignment, Battery, Oil changeServices: Wheel alignment, Battery, Oil change

  Ivy Howells
10 months ago
Waited 2 hours and still were done. Had to have my husband come pick me up and take me back to work so I didn t miss the rest of the day. Ugavw me 10$ discountService: Oil changeService: Oil change

  Amber RamosMedina
a year ago
They are amazing every time I call to get an oil change or fuel filters changed or tires jack they always make time for us they go above and beyond and their customer service is phenomenal

  Sonseerae Utley
a year ago
I liked going here everyone was amazing. The last time I got my tires rotated my socket for my locking lug nuts was not placed back in my truck.Services: Tires, Oil changeServices: Tires, Oil change

  Todd Vaccaro
3 years ago
Along with the oil change they rotated my tires and blew out my K&N air filter. They also more carefully inspected a tire that had been getting low on air and found a small nail that other facilities had missed; it was then patched for free!Services: Tires, General repairs & maintenance, Tire rotations, Oil changeServices: Tires, General repairs & maintenance, Tire rotations, Oil change

  Joe Fullhart
2 years ago
Good prices, friendly service, work done in a timely manner.... Definitely would have service/buy tires here again! As a bonus they even gave a quality car wash with my service.

  One Person
a year ago
They are very friendly and helpful. Restrooms were very clean. Did not have a long wait for service. I recommend it.

  Jim Rollin
3 years ago
I had a vibration, they balanced my tires and fixed the problem. There was no wait and the coffee is great! Nice place for auto serviceService: TiresService: Tires

  Darren Anderson
2 years ago
I get my oil changed here with the full inspection. They have never tried to sell me something that didn't need done. If they find a problem they show you the problem and give recommendations.

  Matt Grindstaff
3 years ago
Was it quick and fast great service during lunch time and the free car wash afterwards is really nice.Service: Oil changeService: Oil change