Nye's Wrecker Service
3.4 (148)
801 S Liberty St, Muncie, IN 47302
(765) 282-5092
nyeswrecker.com
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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Brittany Racine
a year ago
I have a 2013 Volkswagen Passat and these guys were super prompt when my car broke down out of town. They were cheaper than the rest of the services and also when they did get here with my car, first of all, no damage, and the guy who was driving the wrecker even backed my car into a parking spot which was a pretty difficult process. He was very experienced very nice and he pretty much gave my 4-year-old a show! When we initially called to get an estimate on how much it would be the lady who we spoke to was very informative and was compassionate about our situation. Thank you guys!
Neoma Troyer
3 months ago
My husband ran out of fuel and they said they would be right there. An hour later they still hadn't started out. When they finally arrived with the jug of fuel, they were rude and disrespectful and charged almost $200.
James Curtis
5 months ago
Called Nyes to get a dispatch to change a tire and they put me on hold and when I called back, nobody answered. Called Northwest and someone was there in 15 minutes.
Benjamin Poore
a year ago
This company stole our car. They towed my wife's car away from a parking lot, stating that it was there longer than the 90 minute limit. Luckily, it was my day off, so I was able to pick up my wife and head to their office. There, all the evidence they had to offer were two phone screenshots timed 81 minutes apart, and one of them didn't even show our car in it. They decided to let us drive the car away and not pay the $150 fee they wanted. The boss stated "we all know you're ****ing me". Well, takes one to know one, doesn't it. The car seemed to be undamaged, so at least they get a two star for that.
Jeff Carmichael
a year ago
Unprofessional, sleazy, corrupt!!!My vehicle was towed from a restaurant parking lot near the Ball State campus this past Friday. 90 minute parking location. I was gone for 90 minutes and my car was towed the guy on the phone said I was there longer than 90 minutes and his proof was the guy watching the lot writes it down. No cameras or anything with a date & time stamp on it. $125 to get my car back after I call a cab to get to this sleaze bags location and of course they only except cash.How convenient a cash only business that can't provide you any proof of an over limit stay!!! Just tow your vehicle and get to watch them smirk as you pay the bill....A big eye sore for Muncie.......
Jaeger Bergquist
4 months ago
Worst place in town, they will tow you even if you re within time window. They re scum
The Obie Salon and Spa
2 years ago
Had a great experience with Nye's! They came out quickly to help one of our elderly clients who was having car trouble. They offered a fair price and went out of their way to accommodate her. Cody was very personable and helpful!
MiKayla Stinson
5 months ago
They made it to me within 15 minutes, quick& easy.
Allison Jayde
a year ago
So my sister came to my apartment for an hour at most and they came and towed her car because there was no sticker. However, when we looked there were other cars without stickers but they were not towed away. And when I called to get information the lady who answered started laughing at me. The person on the phone was beyond rude. It makes sense that Middletown Properties uses them because they are both awful companies.
Sarah Yoder
a year ago
I used them to tow my car when i was stuck in the middle of the road blocking traffic. They showed up exactly when they said they would (20 minutes) and the gentleman that showed up was very professional, kind, and fast. I hope to not need their service again but if i ever do i would 100% call them again.
Jeremy Gard
4 years ago
I was technically 12 minutes over. My fault completely. I believed I parked at noon and went to pick up my vehicle at 1:30. I was informed I parked at 11:48 and was promptly towed at 1:18pm. They towed the jeep- that's their job- they earned a star. However, I called later to inform the owner/manager that she may instruct her drivers to give a 10-15 min window of lenience- especially if the jeep has car seats for infants/toddlers. They stranded my wife and two children in 80 degree+ weather. Guess what- Ubers don't usually have car seats, so we had to walk short of 2 miles in the heat with a 20 month old and a 1 month old. Then I was informed they weren't lenient because they couldn't be sure if a car over 90 minutes had been there for hours or days...though they were able to quote me my stop and tow time to the minute. They proceeded to blame the businesses that hire them for the strictness. When I told her I'd call them so they could change the policy, I was told because I visited multiple businesses in that time span (some listed some not), that I was further at fault. Here is where I have the biggest problem- I explained the sign said 90 minutes of parking for patrons of those businesses- so does that mean I have to spend all 90 minutes in the business or risk getting towed? The owner accused ME of splitting hairs, the same owner who instructs here goons to tow on the minute. Vultures. Pure and simple.
Jacob Silverthorn
2 years ago
Nye's Wrecker is awesome. Barb is always nice to deal with and Steve one of their drivers is also great. Picked up my car with little notice and dropped it off the same day. Great service.
Cae
2 years ago
They prowl on college kids (parents) to make a quick $75. Daughter was 5 minutes past 2 hour limit --no kidding! And they were hooking it up already. That's a company that doesn't have enough work to do. Understand why they only have 3.2 stars. Hope they can sleep at night!
Seth Carter
a year ago
Rude as they come. Don't have an ATM on site but only take cash. Closest ATM is about a mile away and I had to walk because they towed my car. And after all that I felt like an inconvenience to the employees due to their what must have been a 'thrilling' conversation just an incredibly frustrating and expensive experience
Lisa Shipe
a year ago
Nye's was great as far as answering my questions. They came and towed the abandoned vehicle from my property the next morning. Thank you for the great customer service
hey bub
2 years ago
If you want your car towed even though you have a prominently displayed parking permit then you will love this business! The towed my car with a permit and then returned it damaged. The workers were rude and couldn't answer any of my questions. Please don't support this incompetent business.
kenny shackelfurd
8 months ago
Very quick and courteous service from start to finish. Thank you Derrick and they sweet lady that took the call.Kenny. S.Service: Vehicle wreckingService: Vehicle wrecking
Abbie Taylor
4 years ago
I had actually called a different local company first and ran into a terrible, rude dispatcher - no way was I dealing with anyone like that. I was stressed enough! Nye's was next on the list so I tried them. I got an immediate answer, a quote and they actually showed up earlier than expected. Quick, efficient, no complaints from me. Saving Nye's number for sure and recommending Nye's to everyone.
Michael Zaragoza
2 years ago
Had a mechanical failure South of Yorktown . Called NYE S , they arrived within 15 minutes . Steve was very professional, worked dillegently , secured my vehicle . Then took me to a station where I was safe and warm and secure until my friend arrived to return me home . ( it was a cold blustery night , Jan 12th. Sun going down wind picking up . Dropping wind chill ). If I'm around Muncie and in need of wrecker service again. Nye s is my first choice .
Josh Curts
a month ago
Quick service and good prices
Bryan McLaughlin
4 years ago
I would like to start by saying we all have different experiences and I am only qualified to talk about mine. Someone that means the world to me ended up off the road on her way to work on the morning of the 17th. I have three plenty capable 4x4 rigs that could have done the job, yes she probably should have been in one of those rigs but she likes her Sport Ute problem is, front wheel drive is good, but wasn t ideal, for this this particular morning. I was already en route to my destination and it would not have beneficial, nor feasible, to turn around and go to her. The choice was simple. I will never again contact the company that is the top suggestion for towing companies in Muncie, per Google recommendations. I ve dealt with them before and never again, never. I called Nye s to take care of this situation. Within minutes of calling them they had radio dispatched a rig en route to her destination. I ve always done self recovery to date so I didn t really understand their whole process, timeline, cost, stuff like that. It was explained to me clearly. The only issue, if you can even consider it one, is it took them a few mins longer for them to pinpoint her location. That is solely because they were relying on me for that information, which in turn I was receiving from her. My calculations were of, by quite a bit actually, About 3 miles roughly. That may not sound like much, a simple u-turn, and your back on track. But when you factor in the cost of the rigs they drive around, it s huge. Their time is money, and their business is on wheels. Everything went smooth as anyone could expect in that situation. At the initial conversation I was given a loose estimate of what it might be in an ideal situation. I realized because of my miscalculations they spent another 20 mins of their time. I called in later that morning and explained I realized it was close to ideal, but not quite, and I was willing to make things right. He declined. They understood That I was going in the opposite direction and relying on someone who just went of the road For a location. That there, if nothing else, should tell you the kind of company they are. He could have added any amount ,within reason, to the bill for the extra time but didn t and I would have happily paid it. Happily simply because the way my transaction and experience with them went. How things went smooth and stress free. If you got to the end of this you should realize what company I will call next time, should the need arise.Thank you
jeannie anderson
2 years ago
Signed a bill for one amount; but after checking my account got charged diffrently, without permission. Tow was great thanks too Derek Tuck appreciate the care put in. Just got fordged on the long haul which was wrong on my point.
JD Scudder
4 years ago
125 dollars to pull people that had been blown off the road on an icy patch 3 feet out of a ditch. The only reason I wouldn't say one star is the gentleman operating the winch was polite and understanding. The people in the office were rude to my wife on the phone as well. I would not use this service, (or northwest towing for that matter, they were even worse) unless I had exhausted all other options.
Duy Tran
9 years ago
Be careful if you get towed. The rates are not posted, and their charges are ridiculous. The lady is very rude, make sure to call in first before you come. Other than that, the old guy releases car is very nice and professionally kind.
meghan miller
5 years ago
Was in a wreck that made my car undrivable. The team at Nye's was friendly and helpful throughout the process from initial towing to retrieving my belongings. If you have any issues, just call the office! They explain everything clearly and quickly. One suggestion would be to post the hours when the office is open, it's a little confusing that Google calls it a 24 hour place but office is not always open.
Casey Dawn
8 years ago
Yesterday I was driving home and my car broke down. I needed to get my car back to my house so I called Nye's. I wanted to know first how much it would cost. I called and the woman I spoke to was very rude. I told her that I was broken down and needed a tow, but I wanted an estimate on how much it would cost first. She refused to give me any prices up front. She said I had to give her my location. I did not want to give my exact location because I did not want anyone to come tow my car yet. She then got mad and said she had to know because she didn't know if I needed to go to Indy, or elsewhere. She was nearly yelling at me. I said I was in Muncie and the distance would be an estimated 2 miles. She still refused to give me an estimate price and continued on that she needed to know exactly where I was. I told her nevermind I will find someone else to help me.It is such a shame that this company gets so much business from the Ball State and surrounding area. I called Northwest Towing instead and they were very friendly on the phone and in person. Would definitely recommend Northwest over Nye's just based off customer service.
Bradley Perdue
a year ago
Great service really nice guy delivered at a fraction of the cost of all other tow service in muncie and surrounding. Highly recommend been around cars my entire life this guy did his job well.
Natalie Combs
4 years ago
The lady at the desk is nice. And there are lots of hydrangeas and spider plants inside. But also they actively seek out cars to tow at night, including cars that can't park anywhere else and have only been there 20 minutes. And they only accept cash which is sketchy. So anyway it's my civic duty to give 1 star bc f*ck all tow truck places.
Andy Klise
8 years ago
We have used Nye's Wrecker Service for years having cars removed from our rental properties/apartment complexes. The service is always fast and friendly and we would never have a reason to consider using another company.Thank you for making an unpleasant experience easier on us.
David Simmerman
4 years ago
Hey these guys are of been awesome. I have not had to use a wrecker service with in the last 10 years but in the last month I ve had to call three different times.Every time I ve called they have been right there to do the job right the first time with the least amount of stress and headache. Thank you to everyone at Nye s wrecker service I appreciate everything you have done for us.