Kia of Muncie Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marilyn Price
4 weeks ago
We love this service center. The staff is so knowledgeable, friendly, efficient and helpful. Best we've ever had with any of our cars! Would definitely recommend. We drive from Indy to buy and service our 2 KIAs. Saved money and much better service than people we know have had in Indianapolis by far.

  Mallory Stanley
3 weeks ago
I am usually the one leaving positive reviews. I try not to be negative or bash someone when there is always room to improve on a business standpoint. However, this place made me feel like my time and purchase of a KIA was invaluable. I tried to get an appointment for 3 weeks and could never get a return phone call after leaving more than one voice-mail when transfered to service. I tried a chat session to see if that would make a difference in someone reaching out. NOPE! still no response. All I needed was a key fob cut and programmed. Easy enough so I thought. I had parts ordered to pick up and was hoping to schedule and pick up same time so we didn't have to make more than one hour round trip drive. So since we couldn't get something scheduled after 3 weeks of no response we drive over to pick up our parts and hope maybe a face to face human contact will get us a simple key fob. We were told by the service manager NO PROBLEM swing in here Saturday and we will get you in and out should only take 20 minutes. OK great we will be here. Show up on Saturday morning and were shunned like we were an inconvenience for showing up like we were told to do 3 days before by the service manager. So 3 hours later I am still waiting here for a simple key fob cut and programmed and have watched 7 people show up and get checked out. I would like to know who operates a business with such lack of care and respect for someone's time. HORRIBLE EXPERIENCE AND WILL NOT BE COMING BACK FOR ANY SERVICE ON OUR KIA.

  jerry willis
2 weeks ago
This is the best experience I've ever had with a dealership, especially the service service department

  Nicole Bell
6 months ago
Worst customer service and service period! I love our 2014 kia optima but will never be purchasing a Kia again due to our experience here! They have had our car for 9 days now and its gonna be at least another 3 days as its about to be weekend! They screwed us around and failed to keep us updated! We called and got a quote for $398 to replace 1 fuel injector, dropped it off and was quoted the same price at drop off then the next day aftercalling multiple times we finally get to speak with someone who says there 1 time hose that has to be replaced thts $70 and that it would now be $690 but this was not mentioned when we were given standard quote n didnt add up to which they said tye guy that quoted us was off and would be monday before he was back and theycoyld honor price. Monday gets here and they say its $480 wh8ch is more then quoted but can live with. They then say they have order hose and it would be here and fixed this week! Thursday rolls around still havent heard anything had to call multiple times and send secretary back to find out whats going on. She comes back and says they had to order fuel injector and it hasnt came yet tho they knew this wS the problem a week earlier and we were told monday just waiting on a hose! Then we ask to speak to manager and get sent to his line and got picked up and hung up on. When they finally call they say part got sent to California but it was 9rdered last friday should be here by tomorrow. Then today still no fuel injector and know eta! Now we're 9 days without our car and they cant tell us when it will be done!! If anyone else wS willing to work on the pressurized engine we would be taking it elsewhere but we're stuck having to wait on Kia to get it together!!! We will be upgrading in near future and wanted a newer Optima but after this experience we will never own a Kia again!

  Marcia Crose
a year ago
I purchased a Kia and they changed oil and did not reset so car always says past service. In addition, the next oil change sticker says over 9000 miles. I also experienced a issue with brakes and had them look at in which I was informed they were fine. Well unfortunately they were not and I bumped somebody and had to turn in on my insurance and found out there was a problem. The sensors with the brakes was bent and the bumper was not the correct factory bumper for the vehicle. What did they sell me? A wrecked vehicle at sticker price. I do like the car just not the experience in any department.Services: Tires, Painting, Wheel alignment, Brakes, Oil change

  Jack Webster
2 years ago
I have a 2015 KIA SOUL (as many of y'all know probably) and I do have to say that Jeff, Greg and all the other guys & gals who work here always make me feel right at home here while working with me to not only repair (last was my HEATER BLOWER) what my vehicle needs but also help me get said repairs at a quite reasonable cost.And I'd like to say a special THANK YOU to the young lady who keeps the place clean and the free coffee machine ready for all their customers.

  John Smith
3 years ago
Standard dealership fair here. Went in for oil change. Came back with a $1500+ for brakes and rotors. Lol. No thanks. When it warms up I'll do it myself for a tenth of that cost, and probably faster...

  Ronald G. Fehrenbach
2 years ago
First-time customer first time visitor! I am not I repeat I am not impressed at all with this facility and their business dealings. Service department is my contact with them. If I could give them zero Stars I would have give them zero Stars!

  Jeffrey Harris
2 years ago
Best customer service experience I have had, reasonable prices.

  Trina Cool
2 years ago
Zach was great!!!!The cowboy hat though

  linda english
7 months ago
Nice and friendly employee