Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rhonda Ice
a week ago
Gerber repaired my Blazer in 2 days,Looks great! They took care of my rental car and had it waiting for me. Highly recommend!

  Robert Mcilvaine
4 months ago
Unfortunately, my experience has been one of the worst I have had with any business due to lack of communication, unnecessary delays and ultimately what looks to be $1,000 out of my pocket for an additional 4 weeks of car rental.When I booked my appointment, it was scheduled for Oct. 27th in Westfield, IN. I received a call from the shop saying their schedule had opened up, and they would be able to get my vehicle in early, Oct. 12th. I accepted and dropped my vehicle at the shop on 10/12/2023. On 10/13/2023, the shop started calling me to see if they could transfer my vehicle to another location (Muncie) because Muncie had more available staff to get the job moving. I was assured I would get regular communication on job status, and I would continue to work with the Westfield location to receive my vehicle back. Made it sound to me like they would work together.The vehicle was transferred to Muncie on 10/17/2023. From that point, I heard nothing until 10/31 when I started calling to get an update. I found that nothing except disassembly had been done with the vehicle. I have been given multiple stories as to why nothing was done, but in the end, no one called me! Next, I was told it would be the end of November before they could even get parts. As soon as I asked if there were options, I was told yes. Within 30 minutes, the estimator told me all parts could be obtained from an aftermarket in 3 4 days. A week later (11/10/2023), when I again called them, I was told they had just received all the parts. I asked if I could see the used tailgate prior to refinishing as I was concerned about used parts, but that was my only option. This seemed to be a total inconvenience for the estimator. She agreed, and I told her I would be there first thing Monday morning (now 12/13/2023). When I arrived as 9 a.m., an hour drive for me, the estimator had not planned for my arrival and made it again clear this was a huge inconvenience for her. After waiting � an hour, I inspected the tailgate and agreed all parts would be fine. The next day the estimator called, the first communication initiated by this shop, and said the vehicle should be done by the end of November.At this point, I was frustrated. Further, I was nearing the end of my rental car coverage. I went back to the Westfield location that I thought I was supposed to be working through to express my frustration and concern. The manager informed me there was really nothing he could do except communicate my concerns to the Muncie manager. He showed me a message he was sending to the Muncie manager asking him to please reach out to me prior to the end of the day on Friday, 11/17/2023.I never received any communication from the Muncie manager. However, the estimator called me on Monday morning to let me know my vehicle now won t be done until 12/22/2023. They agreed there is likely about 40 hours of work left on the vehicle, and it is going to take them 5 weeks to complete that work. I am looking at having to pay the last four weeks of car rental out of my own pocket.It is clear neither of these shops are concerned about their customers or the cost we have to pay due to their lack of time management. I would never recommend either one of these shops to anyone!

  -_-
9 months ago
great work! all body panels match & paint matches. they got it done in a week too! i would take my vehicle here again for sureServices: Tires, Steering & suspension repair, Painting, Body & TrimServices: Tires, Steering & suspension repair, Painting, Body & Trim

  Michael Belt
a year ago
I had hit a large chunk of tire on the interstate, busting the front plastic on my '12 Dodge Charger. The repair to the front of my vehicle is so seamless, it's like they turned back the clock to before it happened. My car was returned to me swept out, windows cleaned, and they washed the exterior. They handled all the insurance paperwork and were super polite and professional. The repair was finished 2 days early as well. I can't express how happy I am with their services, almost makes me want to hit something else in the road just so I can go back!Services: Painting, Body & Trim

  Katharine Penix
2 years ago
This place was amazing. We originally went to 3 other shops closer to Columbus, IN but none offered the professionalism Angela showed us. She kept in contact with my fiancee and me every step of the way. She was able to get us in and out in no time. She worked hard at keeping the cost down and she gave us great advice moving forward. Gerber collision in Muncie was well worth the 2 hour drive. Thank you Angela and your team! Garry and Katy.Services: Tires, Painting, Body & Trim

  Jessica Byrd
a year ago
Everyone was very perfestional. They went above and beyond. They also cleaned the inside of my vehicle. That helped me out so much I have a teenager and a toddler and work a full time job so having time to clean out my car is just not something that happens. I'm so happy with my experience.I will use them in the future if I need them.Service: Body & Trim

  Matt James
2 years ago
I called about repairs I asked if they had all the parts before I made the appointment to drop off my van. Twice. I asked again when I called to see if I could change my appointment they said they had all the parts and if I wanted to change it would be ten days later so I dropped it off and the. I dropped it off I asked again. And a 4th time they said all the parts. Then a week later they called and said they had all the parts ... except 1. And now I have to wait an additional 2 weeks -at least - without a van to use. That I could have used if they were honest. They wont acknowledge they said they had all the parts.Other places I called told me they didn t have the parts. At least they were honest.Don t trust themService: Body & Trim

  Jonathan Poblete
6 years ago
This place has nothing but great. They took real good care of my vehicle. They handled everything from insurance to car rental. They were precise and attention to detail on the repairs. You also cannot beat their warranty. I've seen the other reviews from here;but, my insurance convinced me to take it to them. Well, it was worth the time. Thank you Gerber.

  Justine Bright
7 years ago
Wish I could put zero stars....They are the worst company I have ever seen. They had the car for 2 week and could not even bother to go outside and look at the manufacture date to look up parts because they were so busy. After checking with them several times and them not doing anything on the car, I asked if it would be better to take the car elsewhere since they were not getting to our car. That said "That would be great and that would really help us out. What kind of repair service would be happy if you took your car someplace else.So you keep the car 2 weeks and you can not go look at it for another week to determine if you can fix it and do nothing, not the kind of place I would take my car or recommend anyone else that there car.

  Clint Brown
3 years ago
I took my car there to get the front end repaired after a lady hit me. Since I got it back if the car sets for a day without driving it, the battery drains and i have to jump it. The battery and alternator tested good. I have called to explain that I never had this problem until they worked on it. I was told they did nothing to it and it was not their problem. I explained it wasn't doing that until they worked on it and was basically called a liar. Now I will have to pay the dealer to figure out what is wrong with it. I will never return to gerber nor recommend them.

  Richard Little
4 years ago
I went get a estimate and the first thing the guys says is you shouldn t be driving this. I asked if he wanted me to explain what was going on and he says no they don t have a mechanic on site so they would have to send it out for that type of work. Then proceeds to give me a estimate for mechanical work. I would not recommend for anyone to go there. How do you give a estimate for work when you don t know what s going on, and what he told me was the problem just from him looking at the outside of the car. Was not the problem.

  Carol McKnight
7 years ago
Would not recommend this company, had my daughters car for a month for a 2 door repair! Returned car the first time in filthy horrible condition. Had to make a list of all the things wrong! 2nd attempt at fixing, car brought out with 2 brand new scratches. This was a brand new car when they received it for repair. Had previously used Coy's and never had a problem...not sure what has happened but this company has most definitely gone downhill

  Glenda Findley
7 years ago
As someone else said, I wish I could give 0 stars. I am from Ohio and was traveling home from Missouri when I was involved in an accident close to Muncie. My insurance company had my car towed to Muncie to be fixed. First, they had my car going on 2 months. The communication was abysmal. Calls were rarely returned and texts were never returned. This was to fix 1 door and some damage to the car down the side. When I got my car, the body work looked great. I had no qualms with that. Oh, almost forgot, they changed the ready date 3 times and the second time they did not tell me, but thankfully I thought to call ahead and was told it was not ready. This was an 8 hour round-trip for us from Ohio, so it would have been very unpleasant to have made that trip for nothing. As I said, the outside looked fine. When I got in the car, I was told the passenger door lock was not working but they thought it might have gotten wet in the process of detailing because, they said, "it was working fine before that." All that was a lie. Over the course of two days, I noticed my automatic headlights were not working, the lighted panel for the gearshifter was not working, the door lock was STILL not working. Then I noticed these deep grooves around the plate where the gearshifter was, all the way around it, and I noticed them on the stereo console as well. I called Gerber and told them I was very unhappy with the damage that was done to my car at their hands. Then I called my adjuster and my local insurance agent. Needless to say, that was December. It is now April and nothing has been resolved. The man I dealt with at Gerber flat out lied to me the last time telling me that the manager at Subaru was supposed to be handling things. I spoke to John at Subaru and he said that was a lie. Subaru gave me an estimate of $1100 to fix all the damage done to my car. After multiple e-mails, texts, and phone calls, I am still dealing with adjusters and my car is still not fixed. I would not let them fix my rusty wheelbarrow. HORRIBLE.

  A A
5 years ago
I got an estimate Monday and was told they'd have to order the glass and it would be Tuesday. I called back to set a time and they said "its not in the system" that they said it would be Tuesday. Fine. Schedule for Wednesday. The lady asked if I wanted morning or afternoon and I said morning. Get a call Wednesday saying we should be there between 3 and 5 or 6 in the afternoon.. did I not schedule for morning???? So I called corporate and they said "it's not the in the system". I had to call off of work and cancel my appointment I had in a different city so I could sit at home and wait for them. I asked for names of the people who gave me the run around and was not given them. Instead I was told the manager would call and NEVER DID and when I told the guy who said he'd be here in the evening I had a morning appointment he said "okay anyways...."Just an all around HORRIBLE experience. Customer service is HORRIBLE. And dont bother trying to set an appointment because nothing is ever in the system.Good prices, horrendous customer service.

  Acts 1322
4 years ago
Wife slid off road and damaged control arm + stabilizer bar, as well as tore axle boot & scratched rim. They worked with insurance to repair to perfect driving shape & were fairly quick to repair all issues. Even vacuumed out the NASTY backseat lol, she sure was giddy about that little extra!

  Brianna Wenzel
6 years ago
Everyone here was extremely helpful and nice when trying to get everything figured out with some window and door damage due to a storm. My hometown is 3 hours away so I had no idea where to take my car and my insurance had actually suggested Gerber in Muncie. I was in a bit of a time crunch with needing to go home within a week of taking it in and not being able to take the rental home because I have a dog that can't be in a rental car. They kept me updated throughout the week on the status of my car as I received a text just about every day about the status. They made sure my car was ready for me by the time I would need it by to go home and my car is looking brand new! The two windows that were scratched up by shingles look spotless and the door is like brand new. My car honestly looks better than when I bought it a year and a half ago! They even made the outside AND inside of my car SPOTLESS! Overall, I'm extremely impressed with Gerber of Muncie and will definitely be recommending them to friends that may need car work done around Muncie.

  McKayla H
3 years ago
Fixed my car in 24 hrs, super easy to work with insurance, car looks great and they even washed it and cleaned up the inside for me (and it was really dirty so slightly embarrassing lol) which I thought was a really nice extra touch!

  Chris Farmer
11 years ago
i would give this place a poor at best. the whole mess was mismanaged from day one and a very bad experience. the lady that is managing is not even close to being managment material for a job like this, as you can tell right from the get go she has no clue what she is talking about. and thats not to mention the fact any time we talked on the phone it was nothing more than putting the blame on some one else.ive been there in the past and loved the customer service and quality of the work but with the present person running it i will not be back.

  Amber Patton
3 years ago
If I had to have repairs done to my vehicle I would definitely take it there they did a wonderful job on my mother -inlaws ! I would highly recommend people taking their Automobile there to be fixed!

  Carl Fluke
8 years ago
I came to this shop from an American Family claim. The shop transported my car to Anderson and cracked the windshield and damaged the hood. When trying to pick up my car, I showed up at the Muncie store to be told it was in Anderson. Now they are refusing to repair their damage. Very Very poor experience.

  Jeff Craig
4 years ago
They did an amazing job removing the hail damage to our 2019 Ford F350. Cindy in the office is very friendly!!

  William Scalf
3 years ago
Most of the work was done very well, with very little hassle and on time. One minor part was forgotten but not a big deal but would have been 5 stars.

  Connie Maine
2 years ago
They did a great job fixing my car. Great service, & friendly staff

  Rick Mansfield
5 years ago
It was a very good experience. The staff was friendly, informative and helpful. The car was repaired well and on time.

  Diana Schultz
2 years ago
Very Good . Staff very nice.Set appointment for next wk to get damage fixed. Very Satisfied

  Kaylee W
8 years ago
Good work, but make sure you get anything you don't want stolen out of your vehicle. Bunch of thieves.

  William Grant
3 years ago
Great place for service. Talk to Joe he will make sure you are taken care of.

  Terri Merchant
3 years ago
Excellent service. Prices reasonable. Attention to detail and my situation.

  Henrietta Tate
8 years ago
Everyone was Cordial & helpful from the receptionist to the repair crew. I couldn't have asked for a better experience.

  David Doc Olaf (Vespen)
4 years ago
Always get my car fixed right and on time, but if there ever is a slight problem they go above and beyond to fix it!