Gurley Leep Subaru

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joshua Lowmaster
a week ago
I have been taking my Outback here for all of my service. Each time, it has been a lengthy wait for even simple things like an oil change, and despite my choosing the service desired online when making the appointment, the staff always had to ask me why I was there and seemed confused. I never rated them poorly in their email surveys, though, because I know the surveys are the livelihood of the company.However, in the fall of last year, I booked an appointment for routine maintenance. I was going to take my diabetic mother in law out for lunch afterwards. I checked in around 10:30. I never had an employee speak to me after check in. I approved additional service after getting an email notification, which I did not foresee taking long, as I was the only person in the waiting room and due to the routine nature of the service. At about 1pm, I called my mother in law to pick me up, as she needed to eat and I couldn t have her waiting any longer. I was contacted at 1:20-1:30 that my vehicle was ready.After this, I never received a survey for the shop as I usually do. I called the service department to request the survey and I was put on hold and then hung up on. I emailed the corporate office and received no answer. I finally received my survey and left my honest review and never heard anything. As a last resort, I m leaving a public review on Google.An oil change here takes at least an hour. The staff does not communicate. They are disinterested in dealing with people. Obviously, they do not communicate to complaints.I will never return here. Absolutely garbage business. If this is what the service department is like, I would never trust their sales department.EDIT: Gurley Leep has replied. I see it only took a public review for them to do so. I appreciate that they don't make any reference to any of my other problems or attempts to contact them.

  Claudia Qian Chen
4 months ago
Purchasing my 2021 Outback from Matt Darr at Gurley Leep Hyundai Subaru was an unparalleled experience. Matt's expertise, attentiveness, and dedication made the entire process seamless. He went above and beyond to ensure my needs were met, making him the best car seller I've ever encountered. Highly recommended for anyone seeking a top-notch car buying experience!

  guangyu meng
4 months ago
My wife & I recently had the pleasure of purchasing a Subaru from Gurley Leep Hyundai Subaru, and I must say, Matt Darr made the experience incredibly smooth and enjoyable. From the moment I stepped into the dealership, Matt was welcoming, knowledgeable, and genuinely interested in helping me find the perfect vehicle.His expertise and understanding of the cars were evident as he guided me through its features, ensuring I understood every aspect of the car. What impressed me most was Matt s patience and lack of pressure; he allowed me the space to make an informed decision without feeling rushed.

  Dean Wirth
7 months ago
I've avoided taking any of my Subarus to this dealership given the reputation they have had over the years (this vehicle marks number 6 for me). Since this was a safety recall (passenger airbag replacement) and I have a busy work schedule, I was left with no choice but to go local.Things starting out OK with the scheduling and drop off, so I hoping to be left surprised with a great experience. Instead, I got exactly what I expected; Sub-par work and a vehicle that was returned damaged and dirty.Most trim and several items inside of the dash were not reinstalled fully or correctly, created many squeaks and rattles and a lack of air flow from the vents. Threads stripped. Gauges were not plugged back in, trim clips and mounts broken.Initial conversations with the Service Manager were OK, and I was fine with correcting the installation issues myself as I was not able, nor willing, to return the vehicle back to them to work on. Once I began finding broken items requiring replacement, the conversation ended and I am yet to hear back after multiple emails and voicemails.Although I am a Subaru fan, I will continue to recommended services be done elsewhere, and will gladly make the long drive to another dealer for warranty work.

  Sarah Urycki
2 weeks ago
Literally the worst place ever for customer service, the sales department, the supervisors, everyone. I bought my car and was told I would receive a second key, which I never did. When I inquired about it at the time of my service, Janet s response was You know [your salesman] doesn t work here anymore right? . Like what does that have to do with anything?the service department is ESPECIALLY terrible. Awful wait times, even on top of the ridiculous quotes they give you to begin with. The communication within the team is also atrocious, nobody seems to be able to know what s going on in their own building. If you value your time and energy, don t come here.

  Jacob Cooper
3 months ago
Where do I start. Very rude and terrible customer service in both sales and service departments. My car was there for 6 months. In that time 5 people were hired and quit. No one returned my calls. Could not fix or diagnose my check engine light. Charged me for fixes they performed that did not work. Ended up trading it in because they could not fix it and bought a new car. Low balled me on the value and contined to give me lower and lower trade in value. Sold a car from right out underneath me I was in the process of making a deal on. Sales guy would not work with me getting to a price I was comfortable with.DO NOT bring your car here find anywhere else this dealership is not worth working with and will waste your time, money, and patience. I went here to have my car diagnosed for a dash light and I was under the impression I would get my car back when I left it there. Instead I ended up having to endure 6 months of stress only to find out I have to buy a new car because they couldn t fix the issue. Very shady and untrustworthy business.

  nikki edwards
2 months ago
Should be a negative 10.1.Last year they crashed my car. I went in for an oil change and the scraped up the rear drivers side paint/molding.They call me back, say they will fix it and give me a rental that has little gas and no windshield fluid. I was told it would take a few days because of parts (molding I assume)2. I put gas in the rental, although my car had a full tank. They called me the same day to pick up my car.I was surprised, cause they said a few days, I asked to be reimbursed for the gas and they acted like they might not be able to approve that.3. I get there and my car still has a small scratch in the paint and the molding is scratched up, better, but not fixed this was a brand new car!4 I was angry told them it was unacceptable and so they kept my car to fix it. I did not keep the rental car.5. They fix it a few days later, apologize and give me a $500 credit, in which, sadly, they took out the cost of the oil change.6. So I go on to work out in Virgina and Washington. A year later I am at home in Indiana and need an oil change.I really don t want to return to this dealership but there is no other Subaru that is less than 1.5-2 hours from my house, and I have a credit.7. So I think okay I will give them one more chance they say they can t find proof that a credit was ever given to me, that manager was fired and since I can t provide proof (which I was pretty sure it was in my glovebox) they will NOT honor it.They can however see that they fixed my car because they crashed it.SO!!!!! even if you now have no proof that your company gave me a credit for crashing MY NEW car, CLEARLY you can see that you recked my brand new car, caused a huge inconvenience in my life as I travel for work. You also tried to pass it off as fixed when it wasn t!!!! Clearly with or without the proof you should realize that your company owes me that credit. I am being honest, you were in the wrong and You should Honor that credit!I was skeptical about returning but gave your company 1 more chance. You lost any future business with me!It would have been one thing if there was no proof that you recked my car in the first place but The proof is that you recked my car.Whether you changed managers or not. Does this NEW management not give credits to customers when they crash their cars.I mean, is it common practice to CRASH customer vehicles on routine maintenance and NOT give them credit.I m at a loss, I could not imagine being a manager and knowing your company had crashed someone s car and not giving them a credit.If you didn t believe he gave me one YOU should have given me one after all YOU CRASHED MY BRAND NEW SUBARU!Poor Service, Disappointing.

  Emily Adams
3 months ago
The actual worst place ever. Every time I come here I m sitting in the god awful waiting room for hours. Last time it was 2 + hours for an oil change.Also the lady working on my car gave me attitude telling me I better carry jumper cables around because I refused to let them overcharge me to replace the battery (which has been perfectly fine since I left 3 weeks ago).When coming for just an oil change they check the ENTIRE vehicle which takes even more time that I did not ask for (just so they can charge me more to fix on my car which is worth 3k max). They should communicate the process before holding it hostage for hours on end.I will never come back here after multiple times trapped in the waiting room with zero communication and understanding.

  Jeff Jones
3 months ago
I bought used 21' Forester from DeAndre Glover from the used car lot. A deposit was made and had completed all required paper work, and was simply waiting for my wire transfer to go through to complete the transaction. All I needed to do was to be called to pick up the vehicle. I was subsequently ghosted by him and the finance dept for two full days. After multiple unanswered phone calls and messages, my wife and I had to just show up in person to be given the keys by the sales manager.I was not impressed with their lack of communication or follow through, and will not do business here again.Kudos to the Eric the sales manager. He was professional, seemed to be empathetic, and most of all helpful.

  J T
4 months ago
In the end it was finally fixed but don't let them trick you into fixing every little thing before they get to the issue... Which I knew from the start was the chip... as it is with every 2011 Subaru. They don't listen to the driver and I had to bring it right back the day I picked it up... (1 month after dropping it off). This place is a clown show. The main service manager lady was the only helpful person... The guy under her just lied to my face 3 times in a row... didn't speak to him again.

  Sarge
4 weeks ago
Have never liked dealing with their service department but now I stop in to the sales dept to see an advertised car and it is being driven by a GM who decides not to bring it in that day!! Newest update...they never bothered to call back yesterday evening or this morning to set up a time to see the car...called and they sold it. Horrible business practices. Wish I could give negative stars.

  Alan E
a month ago
I had car trouble on a cross country journey. They were able to take a look at my problems and get me back on the road in just a few hours despite it being Saturday morning and me having no appointment.

  Paul Woolwine
a month ago
In all my years, I have never seen a shop lack such professionalism and integrity. My subaru has been in that shop for almost a month just to have an axel and 2 lower control arms replaced. The tech broke the knuckle and the extr hold-up is them trying to figure out what to do about it. It seem clear to me that the right thing to do is to fix what you broke and finish the job you was trusted to do. I will soon have to travel there and miss work just to try and get this resolved. There are no updates and I think a month's time is way too excessive at this point. I can't believe the subaru rep, shop managers, bdc,or even the owner would allow this to happen with their names on the line.

  Kathleen Aman
a month ago
Excessive HARD credit pulls. They pulled credit at SIX institutions, and I didn t even end up buying the car from them.Now I have massive hard pulls on my credit report weighing my otherwise great credit down. Beware.

  Gary Osborn
3 months ago
I want to thank Alissa Godfrey, Sales Specialist, at Gurley Leep Hyundai/Subaru, in Mishawaka. She helped me find and purchase a 2020 Subaru Outback today. She was very friendly, professional, and patient throughout the whole buying process.I would highly recommend Gurley Leep Subaru for a vehicle. Thisis the 2nd Outback that I have purchased from this dealership. I want to also thank Mike and Kirk, who made me feel "At home"at their dealership.Thank you All,Gary Osborn

  J Christopher Daniel
2 months ago
We were passing through the area and wanted to learn more about three of the models we are considering buying soon after we get back home. Despite knowing there was no sale in the works, Kirk took exhibited great customer service on a cold Indiana winter day, opening up two of them (the other one is not currently available in this area) for me to check out. Thanks, Kirk!

  Rebecca Jimenez
5 months ago
Came to the dealership with my man (Mark DeArmond) for him to get his self a new vehicle, Matt Darr is the salesman we were dealing with.Matt made us feel very comfortable and relaxed,Matt helped my man get a real beauty. Helped my man get the best deal possible, Matt also jumped on any issues with the vehicle with the right associates and had everything fix in a very timely matter.Thank you for all your help Matt.SincerelyRebecca (Becky)

  Mark DeArmond
5 months ago
I bought a Subaru cross track fell in love with the brand and for my second Subaru I went to the dealership and met Matt Darr helped me get the Subaru of my dreams and Matt also was able to get the best deal possible for me. I ve been enjoying it every sense even when I test drove the car of my dreams there were problems and Matt Darr assured me that the problems would be resolved and took care of the issues. I been satisfied with it every since.

  Willie FunnyVideos
6 months ago
We bought a legacy from here. From start to finish Tyler Freeze was AMAZING!!! He was the first person we talked too and was great at each step.Great communicationResponsiveTalked through each step of the processFollowed up with usAll of the team we interacted with was really good too. You want to check out a vehicle call Tyler he is driven to find you what you want.

  Dan E
7 months ago
Thank you for having DCFC charging available for EV owners! Drove in town for a wedding from Kalamazoo MI and you really saved me a huge headache on getting back home by having these available.

  Jalana Wilson
4 months ago
In October, I went here for an oil change, trying to go somewhere local since I brought the car in Indianapolis. I was there for 4 hours! I was given over $800 in recommendation on a 4 year old Subaru. Things like an Alignment, Tire rotation, Transmission Fluid Flush, Cleaning Sediment from my gas tank and etc. I approved the tire rotation and they didn't even do that correctly. My tires started making noise right after....they told me my tires were slightly bubbled or bulging but safe to drive and to drive it like 500 miles and it should stop making the noise...I did and... the noise didn't stop! I will never go back to Gurley Leep Subaru in Mishawaka.I took my back car to Falcone Subaru on 16th Street in Indianapolis, I love FALCONE, where I had been going before I went to Gurley Leep. I was there 1 hour on a Saturday morning. They checked everything and said my tires were not balanced. The weight was off. No bulging or bubbling like Gurley Leep said. My car no longer makes the noise since they balanced my tires.Falcone couldn't believe the recommendations Gurley Leep came up with on a 4 year old Subaru. Needless to say, if I have to tow my car to Indianapolis, I WILL before I ever go back to Gurley Leep Subaru in Mishawaka.

  Cynthia Rogers
6 months ago
Big thank-you to Alissa for helping me purchase a car. From the first interaction, she listened to what I needed/wanted, what my concerns were, and helped narrow down options so that I am incredibly happy with what I drove away with. I never once felt pushed in a direction that wasn't what I wanted, but she did a lot of work and took extra steps to get me through the process quickly. HUGE kudos to her and I highly recommend.PS I did have a hard time getting through on the main phone number, BUT as soon as I walked in the door I had help.

  Leah Powell
7 months ago
IF I COULD GIVE NEGATIVE STARS I WOULD GIVE A NEGATIVE 10 STARS. Absolutely the worst dealership I have ever dealt with. From the purchase to when I hit a deer. I got the car back from the body shop making noise. I immediately contacted them, they insist it had nothing to do with the wreck.; If i want it diagnosed and fixed, i will have to pay. 3 months later my after market bumper they used to "fix" my car is falling off, along with the fog lights they replaced. I paid for the platinum bumper to bumper warranty and now the electrical is messed up and the air compressor is making noise, this is the noise that was present the day i got my car back from the body shop, that they are insisting isn't related to the deer hit even though they changed another part related to my air conditioning. Now the dealership is telling me I have to pay for Diagnostics and if the platinum bumper to bumper warranty I paid thousands of dollars for does not cover it, they will hold my car until I pay for all of it. I was told if I paid thousands of dollars for the platinum bumper to bumper, If ANYTHING happened during that coverage period, it would be covered with no deductible or money out of pocket. Every word of this was a lie. My car is less that 1 year old. The electrical is messed up, now the body shop had messed my air conditioning up, and my high dollar warranty does not cover it, and the body shop claims no responsibility. Not to mention the work they did is falling apart. DO NOT SHOP AT THIS PLACE. They are horrible!

  Spencer Seipt
4 months ago
Matt was awesome and so helpful throughout the whole process. Shout-out to Brad as well. Thanks a bunch for everything, we love our new Outback!

  Nick Brittin
8 months ago
I've changed this review because I've been assured that there is a new manager who seems to be doing a better job scheduling and ensuring customer service. I'm leaving the original experience, however, because I've had a few bad experiences with the repair service at this company. I hope the promises are true, and I will schedule a service with them next time. If the new manager is a good as her staff promises she is, I'll change this, entirely, to reflect the experience.Subaru makes an outstanding line of vehicles, but do yourself a favor, and get yours somewhere else. The repair team here is unprofessional, slow, and they disregard customer questions and concerns. They over schedule, and they have your car for considerably longer than expected. The team seems trained to send the customer to voicemail, and they are clearly unconcerned with anything resembling honesty or efficiency. If I could go back, I'd buy a car from someone else so I wouldn't be tricked into using their services.I had an appointment at 12:15 yesterday, and at 4:00, because I hadn't heard anything, I called to ask about the vehicle. I was put on hold and transferred to voicemail twice. I kept calling, and a woman finally told me they were just now looking at it. I asked when I would find out what was wrong, and she said they wouldn't know until tomorrow. Were they going to look at it overnight? Surely they'd know by the end of the day? I didn't hear anything again until this morning at 10:30. It was a text with the usual attempts to upsell repairs, but I agreed to the points that actually needed attention. A few hours later, I called to check on the status: again with the transfer and voicemail. I called back, and during the conversation, the man I spoke with changed his story about what "Curt" (he's the voicemail I kept being sent to) was saying about the vehicle. Considering he also told me that Curt was working on the vehicle, I find it hard to believe he was also talking to the guy on the phone.Because of this, I am missing a doctor's appointment, and I will have to figure out a way to get the car tomorrow (???) as my transportation is obviously limited now. I will not be back.

  Blake McFarland
2 years ago
I normally dislike the car buying experience, Janet Benson however made it no hassle and totally painless! Proffesional, courteous, all around knew her stuff. She got in what I needed for a good price! Will definitely be coming back in the future when I know someone who needs a vehicle or I m ready for my next one!

  Walker Johnson
3 months ago
Jeff in the service department is the man! Friendly, and always goes above and beyond to help customers out.I highly recommend Gurley Leep Subaru to anyone who needs to get their car serviced.

  Charles Lawrence
7 months ago
Left a message weeks ago with front desk and was never contacted. Stopped in a few weeks later to deal with the same problem and sat waiting for 45 min with nobody coming to help with problem and had to leave to go to another appointment. Disappointing customer service. I had a problem with a previous sale that probably could have been dealt with quickly.

  Jared Campbell
a month ago
Purchasing my 2nd vehicle at Hyundai was a very smooth process due to the extraordinary help from sales specialist Matt Darr.

  Storm Baughman
a month ago
Janet was great! Very helpful and she even got my partner two plants!