Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Brandon Jackson
5 months ago
Had a horrible experience at this shop. Made an appointment for Thursday 8am. We dropped off the car Wednesday night so it would already be there. Around noon Thursday I call to inquire on the status of the vehicle. I was told they were very busy and would be looking at it soon and will reach back to me when they do. I called again around 5pm to get an update since nobody called back. I was again told they were busy and that I should have made an appointment. After the guy I spoke with saw I had a appointment he apologized and said they would make sure they call in the morning Friday. Around 1pm Friday I still hadn't received a call and decided to call them again. I ended up taking my car and leaving.Communication is horrible here. People need updates on diagnosing hour vehicles problem, cost to fix, and an eta on when it will be fixed. I figured such a thing would be standard at a repair shop, but not here. Being busy is a justifiable excuse to leave you in the dark and keep your car for days with zero updates unless you constantly bug them. Never returning here again.
Bennie Mabon
2 months ago
These guys did an awesome job on my vehicle. The wife was definitely pleased. These guys will definitely be my go to, for now on. Great job Shaun.
paul volk
5 months ago
The people who work at Southlake Collision center go above and beyond what is expected,in this day and age of just doing the minimum they treat every car as if it was their own. I had a plug that came undone and they got me in right away and had the issue fixed. They are customer first and that why I have used them multiple times.
Ed Woo
3 months ago
always do great work, and they cleaned my car so well was as if just rolled off the lot . Make a bad experience, feel good
Roberto Herrera
3 months ago
Mike Arizmendi he was excellent on sales service i highly recomend him southlake Auto!!!
First Klass
a year ago
The staff at Southlake Collision was very courteous and helpful. Even though they were short staffed, I was still able to get repairs done to my vehicle earlier than expected. Great service!Service: Steering & suspension repairService: Steering & suspension repair
Paula Pavlecich
6 months ago
Very nice & helpful with the problemswe had to deal with our car gettingtotalled.
Shengliang Yang
a year ago
Here is very carefully job for me. I really appreciate your help and patient. It s perfect work to repair my car look like same as. They are very friendly. You deserve five stars form me.
David Harris
a year ago
WONDERFUL PLACE!!! Dave is beyond great. Super knowledgeable and don't try to take advantage of people. Service my family down through the years. Offers best value every time.
Ann Marie Hathaway
3 years ago
They are friendly, kind, and courteous! Best place ever to get your car fixed!! I have never felt more at ease!! They are truly the best! Dave and Kim are great people!:)Services: Painting, Body & TrimServices: Painting, Body & Trim
Justin Irok
2 years ago
Great customer service, but slow as molasses. They told me 8 days for my vehicle and it ended up being 32 days. Really nice people though.
Angel Smith
3 years ago
Best customer service experience you can have! Thanks again Dave for getting my Nissan together so quickly.
Andrea Stive
3 years ago
always the best customer service, and they always take great care of my vehicle and it always comes back looking great! Dave and everyone at Southlake collision are all great!
Laquita Brandon
2 years ago
First time experience. Pheomenial work, quick and easy process. Great customer service. Most definitely will return if needed..
Kalina Konopka
4 years ago
Perfect job ! My Nissan Rogue looks like new ! Even inside looks very clean ! Thank you guys ! Beautiful work !
jake shear
2 years ago
They have had a truck for about 3 months and never contacted us on its status. Always have to call to follow up.
Joseph Pick
2 years ago
My contact person was Dave sokol (manager) He was very professional and answered all my questions. I highly recommend him
Reuben Jones III
7 years ago
They did a wonderful job repairing my car in July 2016.....looks brand new again.
Jason Pacer
10 months ago
I can't believe this place is really allowed to do business!! DO NOT TAKE YOUR vehicle here!!!!!!!!!!!
Samantha Lathus
3 years ago
They are extremely nice and professional . I would highly recommend them. They speak to you well and explain the details of anything thats wrong.
Secret Archives
10 months ago
sad please. Stealing money from hard working people
Ask Yourself
4 years ago
Was helped immediately as I walked through the door. They also have great prices compared to other shops.
Marvin Henry
a year ago
The work done there is top notch!
john duncan
a year ago
Vehicle looks like new after deer collision.
Corzetta Mubarak
a year ago
Great customer service
Brian Cody
a year ago
Awesome Service
Cheryl Jones
a year ago
Courteous, patient