Paul's Auto Yard

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jacqueline Kollasch
3 months ago
Terrible customer service. Representative told us a tow could pick up our junk car before 4pm. We called back and she stated we needed to schedule for tomorrow even though it was before 4. This was fine however we told her we could do any time and the earlier the better. She had attitude and stated she didn't know our schedule and I had to give her a time even though I don't know their schedule. I said 7am and she stated they don't open until 8am. I said 8am and she stated the drivers need time to get to the place so 8am won't work. We then agreed on 9am which all of this could have easily of been avoided if she simply told us 9am would be the earliest we could do. The attitude we recieved from this lady was very unprofessional and I would not recommend.

  Andrew Jones
a month ago
Shane helped me initially set the appointment but after that, the communication was nonexistent.Pick up was supposed to be at 11am, I arrive 10 minutes early. 11:15 comes, I call Shane to figure out where his driver is. He tells me he will call his driver and then I hear nothing for over an hour and a half. I called again and shane did not answer so I left my phone number for a call back. 10 minutes later I get a phone call from his driver but not Shane.Most unprofessional people I've had the displeasure of working with.

  Jonathan Zepeda
a month ago
Yard was amazingly clean Employees where super helpful lots of new cars and parts the parts puller was even nice enough to bring the part up to the desk for me and let me just say the loader operator got the car I needed up in the air in a timely matter very satisfied

  Melissa Sosa
a month ago
My husband had a couple questions and he said Kristen was very knowledgeable so she saved him a bunch of time!

  Rashaun Cherry
a month ago
Great place to find used auto parts. Manager was helpful and everyone was friendly.

  Carl Wheezer
2 months ago
Very nice people very clean yard one of the best auto salvage yards out here they went out of there way to pull me 2 starter bolts for my truck since I would ve been 10 min past close

  Kristina Milyutin
a month ago
Yard was clean, organized and all staff was super helpful and a pleasure to be around!! Merrillville's Paul's is the best there is!!

  Angela Santiago
a month ago
Very clean yard and all employees very nice and helpful! 5 stars

  Ismael Spider-Man, Deadpool Licea
a month ago
Great customer service! Found good items

  Shannon Mcallister
a month ago
Best office staff ever. Kristina is the best

  sergio219
2 months ago
Excellent customer service and very helpful. Thank You Maddy!

  Crystal Kautzman
a year ago
They had exactly what we needed and the car was easy to find thanks to them listing the row it was located on. They might not have the spot number listed like some salvage yards but they make up for it in friendliness, better pricing and a little extra space between cars for easier access to the interior. They even have a portajohn for when nature calls while you are picking your parts. Totally worth the 2.5 hour drive for a hard to find part at a decent price.

  Gabriel Dart
a month ago
People at the office were very helpful

  Cristina Alonso
2 months ago
Good price and very clean new carrs

  King Pharaoh
a year ago
Alot of nice cars that people recked that's in here. Was able to find a few new parts for my vehicle. No matter what year I have if it's a newer year same make & model I'm taking the parts, not letting new parts go to waste. Very great place to come shopping for parts for your vehicle. HIGHLY RECOMMEND.Service: Part finding & extractingService: Part finding & extracting

  Jamie Schmidt
a month ago
Kristina was very nice and helpful

  Quik Snatch
4 weeks ago
Ever since new management, it's been a pleasure at Paul's! Big selection, great prices!

  Noah Putz
6 months ago
best auto yard ive been to, staff were amazing and helpful!

  Ismael Maldonado
4 years ago
If you have never been there, here is the way it works. Check in at counter inside let them know what part you are looking for and for what vehicle, year, make and model. They will give you a receipt-like printout and on that printout, it will have the row# where the vehicle is located, year and color of vehicle along with another number. You walk in with your tools, you do not drive in. Some vehicles have stickers on them with information on the receipt you are given. I rate them a two star because they act like you've been there before even after l asked how their process worked, l was directed to my receipt given. Some of the rows are not marked. They mark their rows with a green sticker on the first vehicle along the walkway. After searching for a vehicle at and unmarked area, l asked an employee if he knew where row 101 was and he directed me to another employee and when l asked the other employee, all he did was pointed me to an area (no words out of him). I finally found the vehicles l was looking for but the part needed was gone. They do not keep inventory of parts, only vehicles. During my visit, two other possible customers were in same situation as l. I received more help from them than from employees. The process is fairly simple once you've been there.

  Scott Gallagher
a year ago
well, beggars can't be chosers, right? don't really have a choice, but do i like them?no. the first time for a back light was fast enough, but they want over a $100 this time, or so he said. he couldn't get it to me friday, and so now he's making me wait through all of friday's orders and they're closed on sunday, naturally. to think i'm doing this myself for midas....Service: Part finding & extracting

  Joshua DeBoer (Artemis)
8 years ago
Customer service needs some work (One of the front-desk employees is constantly snark), and their estimated repair times are significantly off (Estimated repair of a week for a vehicle, two weeks later, and no work has been done with it).However, their prices are very fair (They're open to negotiation at times), and they perform good work. The rest of the staff are friendly (Besides the one person that works at the front desk) and knowledgable.

  Michael
4 years ago
Nothing at this location! Google needs to update their directions; Paul's Auto Yard is actually just down the street from where Google Maps sends you...

  Sh Fin
a year ago
Been going here for at least 2 years. Recently the store was sold and boy have they literally SUCKED. Today a white guy went in and purchased a bumper for a 2015:Toyota Prius and he was charged $75 with taxes. My husband brought up a 2014 kia aka a foreign bumper and was told $250. $250 for a junkyard bumper that I had we had remove myself? Gtfoh. A freaking brand new aftermarket one is $250. My husband even said something about the price difference. He immediately left there and went to another junkyard and paid $55 for the same bumper. A kia is a car with plenty of parts available so $55-75 is standard price. Yeah I guess they are pricing based on ethnicity and not straightforward pricing. Paul's.

  Holly Wilson
3 years ago
Desk help was satisfactory. After driving miles to get parts which were verified by phone, both cars I looked at had already been stripped. Waste of time.Kudos to the friendly, helpful employees not sitting behind the desk, much appreciated.

  Theresa
5 years ago
Horrible service. I called in looking for specific parts. Rudy told me they had the exact parts I was looking for and that for an additional fee they could take the parts off for me. He gave me great deals without me even asking for any deals. I was excited. He told me all I had to do was put a deposit down to hold the parts so I did. The next day he told me that one of the parts I needed was not there after all. I was little disappointed but I said fine I'll take what you do have. Two days later he told me the window on one car door that I needed was broken. At this point I'm like ok this is nothing like he said in the beginning but I did tell him I'll get the door anyways because I could just replace the window. I sent my mom to pick up the parts for me but I told her dont pay without sending me pics first. She sent pics and the items he had was nothing like I requested. I needed a leather seat and he said he had it. It was cloth..... I needed a black door and the door was blue.... I'm like dude were you listening at all. Then he told me a totally different price for labor once my mom went to the store than he told me over the phone...... So I just got my deposit back and went elsewhere. Rudy was nice yet misleading. Never doing business here again.

  Tom Lydia Frazier
5 years ago
Rudy and his yard man were very helpful! They went above and beyond to help! We were in and out in 30 minutes and had the piece we needed. Provided impeccable service! Highly recommend and will return if necessary!

  Terry Driver
a year ago
Great service very professional no delay in locating what I needed. Thanks guys, you're the tops and my wife got a big kick out of going there so it's wife firendly !!

  latrice meneweather
3 years ago
Very rude and unprofessional. I was hung up on and redirected. The guy also talked with such attitude and lack of care or interest of me calling back due to the urgency of a replacement rim for my vehicle.If customer service or courtesy is a plus for who you conduct business with this definitely isn't the place for that!

  Kevin Nelson
3 years ago
They are well organized as you can see from my photos, they staff is cool helpful, and knowledgeable its very easy to find what car you are looking for here they can even print you out a reciept that tells you what car is in what row and what color it is, and evey vehicle is jacked up of the ground for ease of getting to parts that are underneath the car this so far is the best parts yard I have visited they also sell refurbished batteries if you are in need

  Jesse Jones
3 years ago
Rodney the sales clerk was a great person he was knowledgeable and he pointed me in the right direction every time I come to Paul's in Lake Station Indiana so if you looking for a part ask for Rodney and you will get great customer service 100% guaranteed good job Rodney