Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lacey King
a month ago
I came into the store and the manager was laying on the counter when I asked for his help he stumbled to even get up and once he was close he smelled so bad I thought I just walked into a brothel. When I went to go look for something else there was another male employee that looked to be in the same situation under the influence I thought that this company had more morals for themselves but once I seen that I will not be back in that area due to the lack of employment

  Zoe Johnson
a month ago
You honestly can t say that I have ever been in a unreliable environment in my life the manger should not have been in the store with the way he looked and smelled I felt like I had just walked into a bar the way he was talking and how he approached me was very uncomfortable I had to leave and go to another store the male employees there need a reality check I would appreciate it if y all could put more females in their it would be a safer environment

  Donald Anderson
3 weeks ago
tired dealing of dakota been in store last 3 times he is RUDE!!! to busy on cell phone to help customers...

  joe johnson
2 years ago
I deal with Sasha on a daily basis and she works every Avenue to take care of us as a commercial account and I can honestly say she will do the same for walk in customers as well. They have worked their tails off to attempt to bring Advance Auto Parts in Lebanon back to good standings with the community. If you were a customer give them the opportunity to serve you. Keep in mind not everything is perfect but they will do all that they can.

  Terris Ayres
4 weeks ago
I'm not an Advance fan, but the staff at this location does a great job.

  Emily Whiffing
a year ago
We were dropping a package off for UPS, we had to stand in line for maybe 5 minutes. It was absolutely acceptable, considering he was the only employee there. He was very polite and helpful. He's trying to get people in and out as quickly as he could by himself. His customer service was great!

  Sticky /My faves
2 years ago
I was visiting my son and he wanted to check the brake fluid and something else on my 97 Ford Taurus wagon....Man, am I glad that he did!!! Both fluids were empty!!! I left there and went directly to Advanced Auto Parts. The 2 guys there were so helpful and didn't complain at all about putting the oil and brake fluid in for me. Really good guys!!! Thanks so much for all of your help guys!!!!

  Elizabeth Kain
2 years ago
I have dealt with Sasha, Joey, Marty, and Doug on a personal basis for 5+ months. I can honestly say I wouldn t want to go to anyone else for better pricing and reliable parts and helpful and prompt customer service! Although COVID has reeked its havoc on mant businesses, Advance Auto is still able to deliver

  OPS Lawn Care
3 years ago
Manager was rude - telling me I needed to call corporate to get a transaction number.I pointed out my receipt on the counter and he changed his tune. He shouldn't have been nasty with me to begin with, no reason too - Advanced Auto has lost me as a customer for life! Plenty of other alternatives. Learn to respect your customers, they pay your salaries!!! Thanks but no thanks!

  Never Underestimate Great Success (Ya Boi NUGS)
2 years ago
Called ahead for brakes. Was told a cheaper set was in but when I arrived only the more expensive set was available. Not a biggie for me quality is always good. But servicers should know for sure what they have on the floor.

  Heather Schultz-Lowhorn
8 years ago
I only wish I could give a zero rating. I ordered a specialty color of dupli-color paint from these guys back in September. The nice man behind the counter (who no longer works there, of course) told me they would call us when it arrived. We never received a phone call or the paint. After numerous calls to check the status of our order and promises to call us with an update, we still haven't received our paint or a phone call. My husband went in the store about an hour ago to get our money back only to be treated like a criminal. Rob, the general manager, apparently, basically called my husband a liar. He told my husband that he didn't know if we came and got it because he didn't have a receipt (which we were assured they had record of at the original purchase, just in case we forgot to bring ours). All of this was in front of our 7 year old son, who thankfully remembered the guys name and every word he said. Don't bother stopping here, there are plenty of other auto supply stores in the area that will appreciate your business. Silly us for asking the general manager to do his job and go slightly above and beyond to help us figure out what's going on. No one deserves to be treated like that. Maybe he will get my $200.00 worth of paint in his stocking. I will be spending the next hour looking for my receipt that I didn't know I needed.

  Austin Bupp
a year ago
Very helpful, got me a replacement part quickly. Awesome customer service and friendly attitudes. My favorite parts place for sure.

  Rhonda Wethington
a year ago
The employees here always make the customer a priority. Always have or can find answers for people that may be stressed over the not knowing of "car repairs".

  Roger Neal
3 years ago
Store observed strict policy on virus protection to public. Employees were very helpful and friendly to work with. Convenient to home and prices were good.

  Zach Wyatt
5 years ago
Anthony, the GM, and his team always remember my name and ensure i get the correct part on time. They are a wealth of automotive knowledge and experience. I will never shop anywhere else!

  Robert Luper
2 years ago
Don't buy from hereThey make up every excuse not to give you your money back.NEVER NEVER NEVER AGAIN.Worst service in town

  George Henein
4 years ago
Great service all the time, special thanks to Mr. Jeff today who was respectful, professional and kind to take a look on my car problem and suggest the right choices for it. Thank you Jeff, and AAP.

  Ramon Cruz
5 years ago
The young woman behind the counter was very helpful. Store was bright and cleaner than some Advance stores I have stopped in on the road

  Andrew Hart
5 years ago
Great staff. The store manager was great to work with as a gracious host for our nonprofit fundraising carwash.

  John Swafford
3 years ago
They had everything I needed and the clerk was very helpful and nice.

  Justine Smith
7 years ago
Extremely knowledgeable team! Smooth as silk advice available even for the most seasoned DIY tech.

  doug ty
2 years ago
My go to place for auto parts. Quality parts and competitive price. Knowledgeable employees

  Brittany Newman
3 years ago
Super friendly, helpful and recommended M&M Muffler!Thanks, AAP!

  gg blazer
3 years ago
I went in for a mechanical fuel pump and not only did I get treated well, but they had the fuel pump!

  dodgebob 1
2 years ago
I like this place. Good part's ..good people.

  Quency Jones
2 years ago
Prices are a little high but good service

  Curtis Carson
4 years ago
Helped me get what I needed and loaned me a screw driver to install my brake lights while I waited on my pizza.

  cassie mikesell
5 months ago
Really helpful

  Daidra Jagger
5 years ago
Eventually I got the correct part but it took three times of looking it up and me tryingit.

  Boone county Automotive
5 years ago
Not sure if people in there know a serpentine belt from a valve cover there not really knowledgeable about cars there and some of their employees bashed cops