Quick Lane at Ford of Lafayette

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tricia Schreiber
a month ago
Absolutely the best service!!! Price was very reasonable. They informed I needed a new battery, which Ai had no idea. Mariah Freeman was very knowledgeable and attentive.

  Felice Florio
5 months ago
Chris C. and Geovanni B. Have been so professional and responsive in their interactions with me. We have three ford Vehicles and every time I go in for oil changes, maintenance, or repairs I am treated well. I appreciate the customer service and reliability that your team has created! Great Job!

  Ryan Hall
4 weeks ago
Never coming here again. Told me 45 mins for oil change, 2.5 hours later it's still on the lift. The workers aren't even paying attention to how long things are taking.

  Ethan Miller
6 months ago
My service advisor Josh was very helpful and professional. I got a great video from their videographer Jesse highlighting what issues i had with my vehicle. I would highly recommend coming to Lafayette Quick Lane.

  Curly Bill
a month ago
Fast friendly personal mariah was very courteous Josh and his staff have my business

  Martin Fernandez
9 months ago
I left my review in the wrong place (Ford service). At the Quickie Lane, It was a great visit. I stopped by in the morning because I knew you can t make an appointment and I asked when things slow down. They told me late afternoon, and they were totally right. I had an oil change, and it only took an hour. They were very friendly, and it was great service! The one down side was I told them I had a leak in a tire and all they did was more the tired from the back to the front.

  Leon Zhang
11 months ago
I highly recommend their service. I had an experience beyond my expectation there. My service advisor Geovanni did a great job in helping me troubleshoot my rear signal light problem and provided appropriate plan. Not only did I get free diagnoses, I also applied the coupon they sent me as DM.

  Savannah Wilson
3 weeks ago
Kind service, everyone s very personable. Mariah was very informative.

  Dean Marcuccilli
a year ago
My wife and daughters are on a long road trip and my Lincoln was victimized by a piece of a rogue tire in the road which knocked the plastic engine skid plate off. These guys got her in right away and inspected the vehicle and although they didn t have the parts to fasten it back they were able to improvise and get it zip tied. They spent the better portion of a half hour doing this which we were expecting to pay at least the labor fee. They handed her the keys and said no charge! Wow, that was incredibly kind of them. I use Quicklane for all my maintenance and light repairs and I want to let everyone know that this particular location gets 6 stars! Thank you for looking after my vehicle and family on a long road trip!

  Levi Eri
a year ago
Pricing scam.They charged me $200 just for the diagnosis and then wanted almost $1465 to fix it.I'm not a mechanic but I went to O'Reilly's and did the job in just about the same amount of time they're billing labor for. Here's what I actually spent:$70 water pump$50 premium serpentine belt$70 thermostat housing+thermostat+gasket$60 3 gal of coolant (from Meijer)Total: about $250I only needed a socket set to do the whole job. And saved about $1200. I guess their labor rate is around $240 and hour?? Not to mention you need to take off and put the serpentine belt back on to replace the water pump, it literally takes 5 minutes but for them an extra 50 minutes I guess.To me this doesn't seem close to reasonable. I won't be going back. Picture of quote is attached.

  Tyler Stephenson
a year ago
They are horrible with service. One being that you can make an appointment for an oil change but when you get there they say they don't take appointments. Also when you ask them to do a tire rotation they don't do it and say you can have a free oil change the next time or buy new tires. Manager Kai Roth didn't even attempt to talk about but sit in his office.Services: Tires, Oil change

  Steven Brinkman
11 months ago
Do not use if you are in a hurry checked in at 10:30 they took my vehicle in at 10:35. They did not get done changing my oil till 310 in the afternoon four hours 35 minutes to change oil and that is all they didService: Oil changeService: Oil change

  Kevin Emsweller
3 years ago
Very nice, friendly people work here but I find the service to be inefficient. Unable to make an appointment, I showed before 7:00 along with a number of other people. During the first half-hour, only three service bays were being operated, a fourth one opened about a half-hour later. They got my car in after about 30 minutes. Once serviced, it sat in the service bay without anyone doing anything to it about 30 minutes before someone came to me. After paying $62 for a "quick" oil change, I pulled out two hours after I arrived. I have used Ford Service (Quick Change) for about 25 years. I will probably continue to use them when I need to drop off my vehicle for work to be done. But for a quick oil change, I'll be looking for a service center that values my time as well as my vehicle.Service: Oil change

  Jake Smeltzer
a year ago
...Just another 3 hour oil change on a slow thursday afternoon. At this point, I will drive an hour for better service. Tom Wood Ford is going to gain my next service visit.

  Todd Sichmeller
2 years ago
I use Quick Lane for almost all of my vehicle service needs, they always give me a breakdown of my service and any further services that may be needed. The only reason there is not a 5 star rating, would be the wait. The old service center I used to use kept the Quick Lane side for what it stands for, Quick Lane. Usually was in and out in 30ish minutes for a works service on my vehicle. With this Quick Lane I have waited up to 2 hours for a works service. I would make sure to call ahead and find out what the wait is before taking it to them.Service: Oil change

  Darla Smith
a year ago
I always leave feeling unsatisfied with the service. I had an oil change and suppose to had the tires rotated but they said they couldn't get the lug nuts loose due to moisture expanding . Kind of funny, I went elsewhere and they had no issue getting them off.Service: Oil changeService: Oil change

  Brad Urban
3 years ago
I wanted to give a shout out to Josh and the Quick Lane staff. A week ago I had them service my car. After leaving I noticed that there was an issue with my car. I called them and spoke to Josh. He had me come in and they quickly examined the issue. Within days the issue was fully resolved.Thanks again for your professionalism and making things right.

  Nathan Heck
2 years ago
They do great work at a slightly higher cost then other oil change places in town (in line with dealer prices) but that never bothered me before because they used to be part of the Ford dealer (i.e. some think the dealers are better than quick oil change businesses). The people are friendly and helpful and they provide useful diagnostics info on my vehicle after the oil change but they are always so backed up. I was quoted more than 2 hours wait on multiple occasions in the past couple years. To make it worse they don't allow for reservations. Doing that could alleviate the long waits but still allow those that want to walk in, walk in and wait.TLDR - great and friendly service but more costly and so slow/long wait times.

  Jane Marie Kroegher
2 years ago
Excellent service. I went in at the end of the day, 30 minutes before they closed. Steve worked me in and they managed to take care of a clip that was making an annoying noise for me as well. I also forgot my coupon but once again Steve helped me out. I was beyond happy with the service and the fact that they went over and above to take care of me. This is the only place I go for service now since I bought my vehicle 2.5 years ago and I have been pleased every time!!!

  Kristi Laxton
7 years ago
My daughter has told me for over a year to go to Quick Lane. It isn't the closest to me so I hadn't until last summer. I now go nowhere else due to their honest, courteous staff. They have great prices on the "works" I will be buying my tires from them within the month. Love them! Nothing better than great customer service. Great waiting area also. .

  John Marks
2 years ago
Service times have gotten worse and prices more expensive since they've been bought by five star. A works change that cost $60 in April now costs $95. Not even inflation can justify a 50% price increase for the most basic of services. Especially when the original $60 price was on the high end for town to begin with.I'd stay out beyond warranty work.Service: Oil change

  varun reddy
4 years ago
The front desk guy Kai was very good to me and he took good care of me and my car as well. And Kai explained me each and every thing to me like what they did step by step in detail after my car service. I highly recommend them. Kai awesome!!

  Karen Huff
3 years ago
I came in after my truck's app told me there is low air pressure, which ended up being bolt in my tire. I was greeted by a very friendly and knowledgeable man who listened then pulled up my vehicle on the computer. He explained if they can fix it, they will and if not, I may need a new tire, which they had in stock, but either way, my warranty will cover the cost 100%. I ended up needing a new tire. The work was done right away and I was on my way. I am always satisfied here!

  Bruce Bussell
2 years ago
Took my vehicle in for routine oil change & tire rotation. Wait time was as originally estimated by the sevice clerk. Customer lounge spacious & clean. New ownership has raised prices 70% compared to prior 2 servicings.

  Bob Allen
5 years ago
Josh and the gang treat my family and me like their family. Always great service and very competitive prices. The relationship with the dealership next door is great too for maintenance that is beyond Quick Lane s scope. It s always a pleasure to have work done at Quick Lane. I highly recommend them for any brand vehicle!

  Schuyler Siegle
2 years ago
People are nice but don't seem to listen. Ive been here twice for oil change and rotation, informed them both times my front passenger tire was losing air as well as requesting to have my tire air pressures adjusted. Both times they checked the wrong tire for a leak and never fixed my air pressure. They say they couldn't find the leak (because they checked the wrong tire) and charged me for it. I ended up adjusting my tire pressure myself. Will end up going somewhere else from now on.

  Dru Stone
8 months ago
I was treated very kind Lindsey and the crew there...Karri is always wonderful....extremely knowledgeable...Thank you all very much

  Gregory Gowan
4 years ago
Excellent service. A 10.00 loyalty discount was nice too! Quick Lane Advisor Lucas Greenwood was very helpful in giving me advice on battery and tire prices. This is a well run auto center!

  J Greene
6 years ago
This was my first time trying this place. They moved from hwy 38 down to the Ford service area. The wait was long but expected. The video taken of your car is a nice touch. However what I didn't like was saying they checked items when clearly they did not. I purchased the works and I noticed later that day my tires were not rotated. When I looked more into the findings on the worksheet I was even more disappointed that items checked were not completed. The oil looks clean but you have to wonder if they skipped a few items what else did they skip. I have tried to reach a manager but am unable to get a response.

  Jesse Kelly
a year ago
Waited 90 minutes before care was pulled into a stall then waited another 45 minutes before oil change and tire rotation was completed. Asked to have car washed but that never happened.Service: Oil changeService: Oil change