O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bethe Bestyou
3 years ago
Very organized and better priced then competitors in the area n polite staff

  Andy Beal
7 months ago
Helpful guys with a broad range of knowledge, factual, unassuming, and friendly. Out front in of this store appears to be an unofficial car club/show, evenings, especially weekends, local gearheads assemble here and show off their rides, rev engines, and leave a little rubber behind at times.

  Ward Donty
4 months ago
Unlike some places you go get parts and it's the right replacement parts without going back 2 or 3 times

  Mike Elmore
a year ago
Just stopped in to get a battery post cleaner. Had some at a good price. Seemed to be only 1 employee, so a little wait to check out, not bad.

  Robert Miller
7 years ago
Ken from this store actually came out on his off time to help me out with a brake job i was doing. he had a smile on his face the whole time and was very polite. he went above and beyond the standard customer service needed to make sure I'd be back on the road. My new permanent home for my automotive needs.

  loadalert44
a year ago
Pat, the only person working, would not lift a finger to help. Then I heard him arguing with another customer on the phone. Customer service is non-existent at O'Reilly's.

  Kirk Carter
2 years ago
Ordered online, picked up in store. It was really easy and convenient. Staff was helpful and even gave me a special deal...even tho everyone prob got it, it still made me feel good.

  Rebekah McCormick
3 years ago
I know I can trust these guys with both my wallet and my car and will drive the extra distance to go to this specific store. When I went in today, every single person had a mask on (except a visibly medically exempt customer). More below.The employees at this store are always very helpful and friendly (some have RBF but don't be put off by that). They remember customers and genuinely want to help you keep your vehicle running as well and as long as possible. If it is a product or service not offered by O'Reilly's, they'll give recommendations on where to go.They know their stuff and will be honest on whether a cheaper product will work or if it is better to go with a more expensive one depending on the situation and time you need the fix to last (Aaron told me that a spark plug type is known to fail way faster in my car so I save money in the long run and my car runs more smoothly by picking the one that was almost twice the price, quick google search confirms everything he said with video evidence of difference in idling).If there are known groups of parts to change all at once, they will double check that you didn't want/need the other part(s) when you check out (I forgot to grab an oil filter when changing my oil and Pat reminded me, saving me a trip).As a female going into an auto parts store, I always worry about having issues like someone trying to sell me the wrong part or unnecessary replacement parts, speaking to me like a child while explaining things when I ask questions, acting like I haven't done research when I have, etc.. I have never once had any of that happen at this location and that is HUGE to me.

  Shayne Ridenour
9 months ago
Pricey but great service,worth the cost in my opinion

  Luke Renn
4 years ago
I love O Reilly's but not this one. Definitely a staff attitude and knowledge problem here. Need to keep the teenagers behind the counter in check. I will drive all the way to the one on the other side of town even though this one is down the block from me.

  The Master's Mark Builders LLC
5 years ago
I buy most of my repair parts at O'Reilly. They have a good warranty program and decent pricing. Some stuff you pay a little more for but the service outweighs the price compared to the other big 2.

  Rebecca Simons
7 years ago
If I could give a negative rating I would. Very poor customer service skills. Needed a battery , have always dealt with oreillys so I purchased one knowing they would install since my husband was out of town, after getting jump started and to the store they confirmed battery was bad, but they could sell me one but not install it because "company policy" if it's under certain temperature they can't be outside more than 5 min....I bought the battery and found a wonderful shop to install it. After calling oreillys to complain I found there is no company policy like that. They just didn't want to install a battery in the cold this morning....won't visit here again.

  Caleb Long
7 years ago
Ken. Was a great help Saturday, I had to replace my sway bar linkages and he stayed after work and helped me find the right parts and the best deal. He was very polite and a bunch of help strongly recommend using this o'Reillys, thanks man

  Deb and Jeff Cortez
6 years ago
This afternoon Ken went above and beyond to try and help me locate a part for my Jeep Renegade. He called every parts store in the area while I was on the phone trying to find the part and then he even tried calling a friend of his at the local dealership to see if he could get the part even though the dealership was closed. No luck in the end, but really appreciate Ken's efforts.

  Sarah Moss
2 years ago
Went here to buy a battery which they stated they couldn t install in a Cross Trek due to its location. Decided to leave and go one minute down the road to Advance Auto Parts who not only installed it but gave us a 15% discount.

  Jeremy Lysiak
6 years ago
If you're needing help on finding a part and not exactly sure what you'll need, this location is a great one for that help. Ask for Ken and he'll take care of you, and if something needs corrected after the fact, he will be sure to make it right. I will always go to this auto parts store in the lafayette area.

  Mellissa Gibson
3 years ago
I needed a new turn signal so I called the lady who answered was very knowledgeable and helped me out with no problem they held my light for me till I was able to come pick it up staff was super nice I will definitely be going back for my car needs!

  marshal watson
7 years ago
After going to Advanced for a o2 sensor and they told me it would be 3 days before they could get it in, i ran down the road to O'reillys and dealt with Ken, they didn't have it either but could have it ro me by 3pm the same day and to top it off it was cheaper than Advanced. Thanks Ken i will be back to deal with you in the future.

  Robert Monroe
4 years ago
Had the opportunity to visit this store over MEMORIAL HOLIDAY. BATTERIES WENT DEAD IN OUR DUALLY WHILE CAMPING AT PROPHETS TOWN. WE WERE IN THE DOWNTOWN AREA AT OUR GRANDAUGHTERS DANCE RECITAL, HAD TO HAVE A JUMP. Our family made a mad rush to O'REILLYS AT CLOSING TIME. MGR. ROBERT TOOK THE TIME TO HELP US INSTALL TWO NEW BATTERIES, AND HAD A SMILE THE ENTIRE TIME. WE THINK MORE BUSINESSES COULD LEARN A LOT FROM EMPLOYEES LIKE ROBERT. THANK YOU VERY MUCH ROBERT AND STAFF. ROBERT MONROE& FAMILY.

  Hampton Drewry
4 years ago
Thank God they have a lifetime warranty. Great place to buy cheap parts if you don't mind working on your car everyday and constantly returning parts.

  Nikolai Hess
4 years ago
They're not very nice and just want you to leave. The one in West Lafayette is the polar opposite. The West Lafayette one is way better.

  chris navarro
4 years ago
Love going to O'Reilly. I wish the rewards where a little better but the selection is perfect and I don't feel ignored like I do when I'm at the orange place.

  Dale Combs
4 years ago
I only go here when I can't find something to fix my vehicle. They have similar pricing to other auto parts stores. They have some stuff other stores don't not just like other auto parts stores. Not really much else to say about it.

  Andrew Bintliff
2 years ago
This store has a great staff. They are very accommodating and knowledgeable.

  Scotty Boom
4 years ago
Very helpful. Really nice people. My new auto parts store! Say goodbye to the rude, go to O'Reilly !

  Jack Markham
3 years ago
Battery stopped working , while at Dr's office, so I popped old battery out and heaved it 6 or so blocks. Carole (manager) gave me, wife and son ride back

  Douglas Rosen
4 years ago
Reformed AutoZone customer, completely happy with this O'Reilly's. Fast, efficient, and knowledgeable. My store from now on. Thank You!!

  Gloria Stewart
5 years ago
Go see the team of green. They are always more than happy to take very good care of all your automotive, lawn and garden, marine and farm equipment needs.

  Proformance Sound
7 years ago
We work these guys all the time , Jose , Joe, Mark are very knowledgeable and will get you taken care of

  Sharon Hobaugh
7 months ago
Had the part needed for my car.