Lincoln of Lafayette Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Insane Arguelles
a month ago
Open and honest communication, and they let me know what other repairs I should look at getting asap before they become major problems. Will definitely take my car back to Brandon and the rest of the team at Lincoln of Lafayette.They did great

  Bruce McKinney
2 months ago
Great experience, Brandon took great care of us this morning! He was very customer friendly and when we returned to pick up our Nautilus, he took care of the paperwork and brought our SUV to the door for us.

  Jerry Henderson
a month ago
Fantastic service, service advisor was great. Keep up the good work. Brandon Freeman was very professional ,thanks for your help.Jerry Henderson

  Gabrielle Clark
a month ago
I called the truck commercial service department and Andy Beuoy didn t hesitate to have me bring my work truck in and fixed within minutes! Awesome customer service and great person to deal with! Thanks Andy!

  Dianna Hollandbeck
5 months ago
Actually this time not so good. I had a 9:00 appointment but the vehicle wasn t ready until 3-1/2 hours later after I had been told it would take around an hour when dropped off. I had a coupon, which I thought included filter and labor for $69.95 (for synthetic blend). Even with a $25 discount, for the time problem, I paid $102.70.

  TAMMY CHIAFOS
4 months ago
The first time I brought my car in was a great experience which was in 2022. This visit not so much. I had an appointment for 9am, was told it would take 3 to 4 hrs. To complete the job so I dropped my car off the night before the service. My car got checked in at 730am but didn't get worked on until after 130pm. I had planned on picking it up after an appt. I had in delphi at 1pm based off when it was scheduled. My car wasn't finished until 4pm! I had to drive an extra 40 minutes longer than I should ha e because my car wasn't worked on during my appt. Time. No one even called to let me know. I had to call at 1230pm to see if it was nearly done and was told I would get a call back...which I did not. I called again at 145pm to find out my car hadn't even been worked on and it was just getting pulled in. To top it off, when I picked it up I was told it would be an extra $4.25 or close to that because the prior person miscarried me. All I was told is they were sorry to hear about my frustration and they understood. Obviously that was something they were taught to say to appease clients...which it did not. It takes 1.5 hr. Round trip for us to drop off my car. You'd think they would've written off the measly $4.25! So disappointing. Lack of communication, not getting my car in on time with a set appt. And...you guys sent an email every single day for a week to remind me of my appt. That wasn't done on time. Then the very next day I got an email saying I missed my appt. And needed to reschedule! Wowww

  Jennifer Foody
5 months ago
My daughter had our car in Indiana and the check engine light came on. I m in Pennsylvania and couldn t help other than to call Lafayette Lincoln. They scheduled an appointment for us the next day. Brandon texted me every step of the way from when the diagnosis was made to when it was ready. He was prompt to respond to me, very professional and made things easy for this mom who is over 400 miles away! I was even able to pay via a link sent to my phone - making pickup even easier for my daughter! Thank you Brandon and thank you Lafayette Lincoln!

  Sami Eisele
5 months ago
I m an Insurance Agent and my car is very important for my life. I m happy with the service of my MKC Lincoln. They took the time to fix my axle and a few other issues. It took a bit longer than I expected however I feel like I m driving a new car. Thank you all.

  Shannon Shanley
2 months ago
I missed a scheduled appointment and they were very helpful and accommodating to get me rescheduled and taken care of quickly.

  Thomas Everson
3 months ago
Friendly, helpful Service Dept Personnel. Branden offered a new loaner because of extended service task's. Highly recommend.

  Jill Adams
7 months ago
I was initially scheduled to go get my vehicle serviced at the dealership next week. Yesterday I received a notification via text that I could move my appointment forward for a needed recall if I used the mobile service instead. I was pretty leery about having a van come out to get my car work completed and thought it might be a scam so I called in and checked with Lafayette Ford/Lincoln s service department. Sure enough I discovered that they really can come perform the work for me while I m at home or work. I went ahead and scheduled the visit for service the very next day. Today I had the repair while I was at work. The service was smooth and I was delighted that I don t have to sit at the dealership next week to wait while the work is completed. Thank you Lafayette Ford/Lincoln for having this option! I ve been very pleased with how convenient you made my experience!

  Tim Howe
2 months ago
Brandon Freeman, my service advisor was easy to work with and helpful. He kept me up to date on my car's repairs and he was knowledgeable about what required repair and the required solutions.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Michael Olson
2 months ago
Revised: They have improved processes and I'm very pleased with the pick up/drop off service I received this week. Lots of communication, including video details of service provided. Nice touch!If the quality remains 5 star next time, I'll bump up my rating again.

  Shelby Boschma
3 months ago
Excellent, speedy and friendly! Katie is especially wonderful and was so helpful with all my vehicle needs.

  Itsel Allen
3 months ago
I bad to bring my aviator in for a replacement part! At first i was told it would be 2hrs or more. I had my little ones with me and Brandon made sure i was out of there within an hour 15minVery quickly! Thank you i appreciate it and so do my children lolServices: Air & cabin filter replacement, Wheel alignment, Oil change

  Mary Moore
8 months ago
Had a recall on my MKC. I spoke with Jason. He was awesome! Offered to have the repair done at my home! What a great service!! Jason touched base with me a couple of times to make sure all was going smoothly. He and his team were terrific!Service: Electrical repairService: Electrical repair

  Amanda Rardon
4 months ago
Brandon got me in immediately to address my concerns. Keeven did a great job fixing my vehicle!

  Nicole Coffey
a year ago
Brandon and the team went above and beyond. They took their time in diagnosing the issues and then proceeded to communicate the repair plan. They even shuttled me from my home to the repair shop.. This is such an amazing crew. The repair manager took time to patiently explain all of the previous repairs and he recommended routine maintenance. I couldn t be more pleased..Services: Air & cabin filter replacement, Auto engine diagnostic, Brake service & repair, Oil change

  Kevin Niebrugge
5 months ago
Great service. Full inspection to I'd any issues. Even used Lincoln points to save money.

  Camie Stephens
5 months ago
Having our vehicle serviced here has been so easy! Brandon is amazing!

  Laura Swart
5 months ago
Service was very good. Prompt and courteous. Did a good job on my car. Videos were sent while I was waiting. Car is running great!Service: Oil changeService: Oil change

  Thomas Warren
4 months ago
Was not able to correct the first time, but Sherri Meiser worked with me and now the issue has been repaired. Thanks to Sherri.

  Sally Miller
8 months ago
I feel Katie and service team will go far and beyond to seeing that we are satisfied. I appreciate the open communication to getting our car issues figured out.

  Jenna Smith
6 months ago
Second time I have been disappointed in a year. My car was in the shop THREE TIMES and it still is not right. They don t know how to properly put a front dash back on AFTER having to take it apart to fix my AC. They had to replace a part due to the steering wheel rubbing and the new part they replaced has scratches on it because the rubbing is still there AFTER fixing it a SECOND time !!!!:(((( also; there is now a rubbing sound when I turn that was never there before.I had to inconvenience myself twice for them to put my car back together and it STILL IS NOT RIGHT. I wish they would write me a check so I could go have it properly put back together but I know that isn t going to happen. Thanks to you guys, I am selling this car as soon as possible and I will NEVER OWN A FORD EVER AGAIN!Thanks for absolutely nothing and wasting my time,Olivia GreenServices: Electrical repair, Tires, Oil change

  Brenda Teel
a year ago
Everyone is amazing! Brad that helped me get my new Lincoln is always available if you have questions or concerns. There are not enough words to express my appreciation for him and how he treats everyone that walks through those doors. . Sherry that works in the service department is equally the best there is and so caring. They might be busy but they treat you as if you were someone extremely important. They are two exceptional people that makes Lincoln/Ford look outstanding!!Service: Auto engine diagnostic

  George Hudson
2 months ago
Wonderful service. Keep doing what you do, it's perfect

  Sonya Courtney
2 months ago
Great service. Awesome to deal with. Thank you

  Sherry Hunter
11 months ago
Always happy with my experience. They explain the procedures, and always pleasant. Josh was my checkin person he went out of his way to helpful and accommodating. I wouldn t go any other place.Service: Auto engine diagnosticService: Auto engine diagnostic

  Loren Thompson
a year ago
My visit was previously scheduled but I arrived early at the Lincoln service center and they were able to accommodate me nicely. I traveled from my home area to Lafayette for this service and it was good to see Karri again! One mightcheck to confirm, but I think they offer loaners to locals and I might qualify too if I needed extended work other that than the routine service that I had today. Karri sets the bar pretty high for personalized service!Service: Oil change

  Mary DePlanty
a month ago
Great service, courteous and always helpful with questions.