Bob Rohrman Honda Parts Department

Reviews

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  Richard A
5 months ago
Am I missing something? Every time I have been to a dealership for service/parts in the past, I sign at least 1 invoice and give all my information if I'm not already in their "system". I bought an OEM SUV battery less than 6 months ago, the battery dies and I think I'm covered - I pay a premium at the dealership for premium service; I have never been treated the way I was on 10/31/23.The attendant at the parts counter didn't even look at the battery and asked for an invoice, I explained I didn't have it on me. I was attempting to ask if he could look my purchase up when he abruptly cut me off saying he needed the invoice and it was the customers responsibility to maintain it. We also talked about the warranty process which required a battery test while installed. Fair enough. I dragged the battery (that has a clear date of purchase sticker on it) back to my vehicle, reinstalled and jumpstarted it. I searched my home for the invoice but came up empty.I tried calling back and asking if there was any way to continue the warranty process without the paper invoice given at purchase, i.e. looking the invoice up by customer info or showing alternate proof of purchase. I could not even pose the question as everytime I tried to speak, the same parts attendant cut me off, saying it was my responsibility to maintain paperwork or stating that he couldn't look up my purchase. I finally got an opportunity to speak so I asked how any paperwork I might come up with would be verified if they didn't have access to a copy. I admit I was being patronizing, but at this point, I had been treated as if I was demanding something unfair or purposefully making this man's life difficult. The attendant responded that they would recognize their paperwork. Also said, "we switched systems (for invoices?) back in March" so he wouldn't be able to look up an invoice if he wanted to. Excellent! I bought the battery in June of 23! I thought at this point any confusion had been cleared up and I would get a quick apology and a customer invoice search to resolve the issue. What was I met with? "We can talk in circles about this, but it doesn't change anything...", sir, you were the only one speaking in circles. At this point, I left the conversation and briefly contemplated that I was being unreasonable. So I called another Honda dealer in Indianapolis.I explained that I did not have an invoice but wanted to warranty a battery. Guess what they said... "You can call the dealer you bought it from and request an invoice, show us the electronic copy and we will warranty the battery". Hilarious. I explained that the invoice was unavailable to me. The gentleman I spoke to even offered to call Bob Rhorman Honda and request the invoice himself, how embarrassing for Bob Rhorman Honda.You can continue to demand papers for service and assert your all-knowing administrative authority Bob Rhorman parts attendant. What a cumbersome and customer punishing policy to exert on your patrons!Perhaps you were having a bad day or month, but I never raised my voice or abused you in any way. I understand customer service can be difficult; I was in it for many years. Do better.Bob Rhorman - if customer service means anything, don't employ people with the soft skills of a caged chihuahua.

  Avon beauty With Brii
2 years ago
I m a tad late on this review but they took very good care of me and my car and I will be returning again for my next repairs #HappyCustomer