Audi Lafayette Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Julie Schmidt-Goecker
a month ago
I scheduled a loaner for the day of my appointment. I received a call 30 minutes before my appointment that I would not have a loaner car. I took my car in to have the sunroof fixed. It was leaking through the interior lights. After three hours, I got a call stating that the seals were bad and that they needed to be replaced. The estimate given was $3100. I did not get a video of them assessing the issue. I told them that I wanted to get a second opinion and was coming in to pick up my car. When I arrived, they suddenly had a loaner available for me and now they were stating that the fix would be covered under warranty. They said the warranty would cover 70-100% of the cost and advised me to take the loaner to give them more time to determine the warranty fix. I took the loaner home and was told that I would hear back within 48 hours. 4 days later, I called to pick up my car as I had not heard back. When I arrived, all of a sudden they had a new estimate for me. I was told that the warranty would cover 70-100%. The new estimate given was $2100. I declined the fix, paid the $220 diagnostic fee, and went to get a second opinion at Audi Indianapolis. Best decision EVER! Audi Indy assessed the problem and sent me a video of them explaining the fix. The issue wasn t the seal at all. The drain hoses were clogged and it needed a new wind detector. Most of the fix was covered under warranty and I ended up only paying $180 to fix the issue. I paid less to fix my car than I did for the diagnostic fee at Lafayette Audi. There is a huge difference between the $180 paid to fix my car than the $2100-3100 that I was quoted at Lafayette Audi. Not sure what type of crooks they have running the show, but I will never go back. Do your homework and go elsewhere!

  Lisa Woods
2 weeks ago
Good service! The last two times that I needed to have my car looked at, the car was in and out of the garage super fast. First time I had asked for it to be checked out after several warning light on the dashboard came on as if I had something going on that was bad. I left the car there one evening with word from the service department that it would likely take 2-3 days before they could look at it. Well, nope! A cancellation happened and my car was finished the next day! And, another thing happened. My express window up/down stopped working. I scheduled an appointment, took it in and bam! Fixed within 15 minutes. Great service!

  Angi Anderson
3 weeks ago
I love this place! They are super friendly and willing to work with you. I was not able to pick up my car during business hours, so they helped me make arrangements for another day. Then when I missed the arrangement, the called to check on me.

  betty lebo
4 weeks ago
Great service and the people are nice. Just "very" expensive to maintain. We have loved our 18 VW Atlas. It's very reliable. Just wish we lived closer (60 miles) for service.

  Travis Jenkins
3 months ago
I took my A5 in for the 40k service. The reception and intake process was smooth and professional. This service required a lot of items to be completed and I requested a loaner to drive for the day. That request was granted and I was provided a clean new vehicle to drive.Later in the day I received word from the technician that the car needed an inspection of the Quattro drive due some noises coming from it and that it s a known potential issue. I was impressed that they discovered this problem without my input. The repair was covered under warranty and I was able to keep the loaner for the necessary time. The return and pickup process was as smooth as the intake.

  Stacey English
3 months ago
There was no sense of urgency to accommodate me; because I was out of town, and needed to get back. I ended up having to pay for a hotel for three days.They also didn't anticipate issues such as items that have to be replaced along with the serpentine belt.Finally, when I texted them, it took hours to respond. I never had an issue like this at other Audi dealerships.

  Paul Landess
a month ago
Volkswagen service did a great job of updating the software on my 2022 id4. They kept me apprised of any delays and were very willing to listen to any requests I had for the service.

  Jason Choate
3 weeks ago
Super friendly and knowledgeable staff, punctual service, no long waits to get in, comfortable waiting area, and no "runaround". Everything you need and nothing you don't!...By far the best new car dealer service department I've experienced in my 52 years!!

  Lisa Bauman
4 months ago
Audi Lafayette did a thorough job n my car. Kept me informed and made sure all was repaired before I picked it up.I definitely recommend Audi Lafayette. We own 2 Audi s in our household,

  William Nellis
2 months ago
Most of everything was handled over the phone witch made it quick and easy when we bought and picked up the car everyone were so polite and personal. My only regret was not having them detail in inside of the car , they did but not very well

  Nikki Cook
4 months ago
First time we used Audi Lafayette for service on our 2021 Audi Q7 We were pleased with the facility and employees. Avery was our contact person and she was very nice and knowledgeable.

  Stacy Hagemyer
3 weeks ago
Lafayette Audi Volkswagen they have excellent service very informative very thorough. I am confident they did the best job on my car.

  Earl Norris
4 months ago
You gave me a loaner, even you weren't obligated to do so. Audi of Lafayette is an outstanding dealership, the service department, helped me in my time of need. They were patient with my insurance company.Thank you!

  Mike Baker
2 months ago
Mike and service his team are fantastic! Avery did a great job reviewing and explaining the process.Mike B

  steve cash
a month ago
Very thorough getting all of the service completed, and even washed my car when they were finished. Great Job

  Brent Biggs
5 months ago
They treated us very nicely, kept us updated as to the progress of our vehicle, and took care of the issue in a very professional manner. Look forward to having them service our vehicles in the future.Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  Greg Rowdon
2 weeks ago
Great job and very convenient. Timely updates and a loaner provided for the several days it took to complete the repairs.

  Mark Nettles
7 months ago
1 star because you can t give 0 stars. Our car was in the service department for 3 days for a check engine light. We never received an update in 3 days. We called no less than 10 times and no one answered the phone. We left several messages no return call. My wife finally had to go to the dealership and tell them we wanted the car back. I will take the car to Indianapolis before I take it to Audi of Lafayette again.Services: Auto engine diagnostic, Vehicle Inspection

  Phil Vanhorenbeck
3 months ago
Very friendly and able to be seen quickly. Mike and Avery were able to get me in while in town during holiday time.

  Vinay Kenny
8 months ago
I opted for scheduled service for my vehicle at 100000 miles and was charged 277$ for that. The service went smooth and it took an hour for it. In the inspection it showed the requirement for the air filters being changed. Why was there an additional labor charge of 95$ and 15$ shop charge for changing the air filter (excluding the filter cost which was 32$) when the labor charge and shop charges were already accounted for in the service. Please let me know!

  Stztic
2 weeks ago
Fantastic service, very quick and knowledgeable staff that can help you with any problem you have!

  Nancy Baker
3 weeks ago
As usually, I was treated like royalty! My Tiguan runs better than ever! Thx

  Colby Craig
4 months ago
Very quick service. Technicians were very knowledgeable about a couple of the questions I had since it is my first Audi! Even dropped me off at work and then picked me up with their shuttle service!!!Service: Auto engine tuningService: Auto engine tuning

  Albert Napolitano
9 months ago
I recently had the pleasure of servicing my car at Audi Lafayette Service Department, and I must say that their commitment to exceptional customer service exceeded my expectations.Matthew was top notch. He clearly explained the details of my service and provided creative ways to get the most out of my Audi Care service plan.Also, the video inspection provided by the service technician was clearly explained. The service technician walked me through each issue, pointing out specific areas of concern and explaining the potential consequences of neglecting those repairs.This level of detail made me feel confident in their expertise and gave me peace of mind knowing that my car was in capable hands.Services: Transmission, General repairs & maintenance, Vehicle Inspection, Auto maintenance, Oil change

  Darrell Samuels
a month ago
Sent many reminders of my appointment, was able to take me early to meet my needs.

  Josephine Irias
9 months ago
Audi Lafayette is like many businesses all over the Country who are showing signs of how our Economy is affecting their bottom line. I happened to be working in the area and was in need of some service for my vehicle. I was greeted by a young lady whose name I didn't catch and then referred to only Service Agent. I waited for approximately 3 hours for my vehicle and not once was I ever offered a bottle of water or even acknowledged as I watched several employees walk by and help themselves to the water in the mini fridge. I was pretty disappointed with the Customer Service from this Dealership! I am quite sure that they are surviving on their Service Department because their lobby was empty! It would make sense to me that if this is your bread and butter that you would make EVERY effort to make EVERY Customers' experience a good one so they would want to return! Audi Lafayette definitely needs to step up their game!

  Starrk (SSBMurph)
a week ago
Phone answering was hit or miss but the in-person customer service was great.

  Barry Chung
a month ago
Avery is very accommodating. She makes my Q7's maintenance service in and out flawlessly.Service: General repairs & maintenanceService: General repairs & maintenance

  Betsy Solmos
7 months ago
I decided to drive to Lafayette from Carmel for service, so I didn t have to go to Tom Wood Indy. Upon arrival, Matt shared that the Audi system had my last service in 2020. (Carfax has it right) I get my car serviced on time every year. Pet Matt, Tom Wood didn t enter all their services accurately. Matt also explained things to me that I greatly appreciated. I had questions for Tom Wood, but I couldn t get a return call and why I canceled going there to begin with. I ll drive to Lafayette in the future. Thanks!Service: General repairs & maintenance

  Andrea Crowe
9 months ago
Great service from start to finish. Easy to schedule an appt., Audi service team is professional and transparent. They constantly kept me updated and performed the service within the estimated time.