Shepherd's Chevrolet GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  G R
a week ago
Excellent, amazing customer service from start to finish of purchasing my new Yukon. Above and beyond knowledgeable, helpful and friendly. If you need a new or used vehicle, choose Chase at Shepherd s.

  Angela B
2 months ago
The service team level-upped on this routine service. They have been great, but something was different this time. The service team greeted me with smiles during drop-off and offered a car wash. At pick-up, everything was ready; my car was actually parked up front (usually, I have to dig through the back lot for it). The morale was high; every employee was happy and genuine. I felt they were all happy and enjoying the day. It makes a big difference. Thank you for passing along your energy and making my day great as well.

  Carley Inboden
3 weeks ago
Gavin was super friendly and very responsive. We live over 4 hours from the dealership, so we wanted to be sure we liked the van before making the trek. Gavin sent pictures and videos. It was quick and painless. No complaints!

  Nick H
a month ago
We brought in a Suburban with exterior body damage and a messy interior that needed cleaning because we hadn't gotten to it in awhile... and we got back what looked like a new vehicle. Couldn't tell there had ever been any damage... and the car interior looked great! Many pleasant surprises.

  Pj Reidenbach
a month ago
I like Shepherds, that is why I drive 45 minutes one way for service. However, over the last year I felt less connected . Until yesterday! I really appreciated Jay because he really listened to my concerns and wanted to find the cause of the car issue as much as I did. He was very helpful and kept me informed throughout the whole appointment!

  Kerilyn Schaefer
a month ago
Chase was very patient with me while I was deciding what vehicle was going to work for me. Never once felt pressure. The whole team was very good to me. Tim was also super helpful with all the setting up of on star and helping understand all of what my new Trax was able to do. I would definitely say see Chase if in need of new a new vehicle.

  Emilia King
2 months ago
I cannot express how amazing Shepherds has been to work with. I have always hated going to other dealerships and would make my husband go for me. Shepherds blew me away the first time we stepped into their office. We have now purchased vehicles, serviced vehicles and ordered vehicles with them and will not go anywhere else. They made every single one of our interactions, seamless, quick and enjoyable. ZERO issues going to see them without my husband ha. Huge shout out to Chase and Brad for the outstanding service! Could not recommend more!

  Michele Schlichtenmyer
2 months ago
The Collision Center was easy to work with. They took care of everything with my insurance company as well as getting a rental. The repairs were completed as expected and were completed earlier than expected! My Truck looks great! Great group of people!

  Tony Manns
4 months ago
Lexi s initial communication and Chase at the dealership were both fantastic! No pushing. Had the vehicle we were interested in pulled up front and ready for us to test drive. The entire process was smooth and comfortable. I really appreciate the level of professionalism we experienced from the entire staff.

  Lori Ann Heavern
a month ago
Very pleased with my last visit. I was greeted right away, updated by my cell phone as they proceeded with an oil change, tire rotation and overall checkup. Definitely recommend!

  Debra Grobaski
2 months ago
The service dept does a great job. I like the point checklist they provide, so I know the status of things like tires, brake pads etc. they are always quick to get me in and do the job in the time they quote. I appreciate they always value my time. The lobby and restrooms are always clean and coffee is always fresh and ready. I work most of the time in the lobby and it s nice they have wi-fi and power cord towers. Perfect for busy people!

  Jimmie Prince II
2 months ago
Shepherds treats me really well in the service department. They also were the only dealership to get me the truck I wanted. The GM located my truck, made me a great deal and I am very grateful for Shepherds. A dealership that treats you the way all customers deserve to be treated.

  Brady Bolinger
2 months ago
Great experience. Negotiated trade-in and new car all over text. Vehicle was ready when I got there. Was in and out in less than an hour. Tony checked in with me a week after purchase and retroactively got me a rebate I thought I missed out on. Will be the first dealership I contact when looking for my next vehicle.

  jim bartlett
a month ago
Dealership called me said a warranty part was in. Wanted to know when I would like to schedule. I asked how long it would take. They stated about an hour. So we dropped the vehicle off at the scheduled time 10:00 am. Went about my business went back to dealer just before Noon was told it wouldn t be done until after lunch. I asked when lunch was over was told it would be after 1:00 pm. I asked if it took three hours to change a seat belt - they just laughed. I went home and could not complete my to do list (other scheduled appointments) because my vehicle wasn t done. I finally got a call that my vehicle was done at 2:50 pm. Almost 5 hours from when I dropped it off. Should not tell a customer something is going to take one hour and then it takes five for something as simple as a seat belt.

  Dennis Stark
3 months ago
This vehicle purchase was the most pleasurable experience in buying a car I ve ever experienced. Gavin McGuire s, the salesmen, positive experience showed from the moment he greeted us until we took delivery of our new GMC. I have never purchased any vehicle as fast as I did. Complete satisfaction through the whole experience. I would definitely recommend using Gavin and the Shephard s Chevrolet GMC, Inc team for your new vehicle purchase.

  John Kwist
4 months ago
This was the most seamless experience at a dealership I ve ever had. Everything was very transparent. The team here really does a great job through and through. From the first step to the last everyone was very easy to work with and made purchasing my new vehicle unbelievably simple. They had everything ready to go and I was in and out. I honestly never thought the dealership experience could be this good just due to other experiences I ve had elsewhere. Needless to say I will be coming back to Shepherd s for all future purchases!

  Dawn Marshall
4 months ago
The repair work is outstanding beautiful, just perfect! I could not be happier! The only issue was the communication back and fourth of getting the parts ordered then scheduling. I ask will I get a call yes I was told. Nope that did not happen.

  weston kruckeberg
2 months ago
Great customer service and i loved the short video afterwards. The have made this service very efficient. They even dropped my truck off to my workplace so I didn t have to get a ride.

  Karen McGuire
3 weeks ago
Good folks, great service. Done on time with a smile. Have purchased 3 vehicles with awesome service when needed. Most honest place in town. Karen McGuire

  Paul Birchman
a month ago
Great service, they take care of veterans, with discounts, I am a disabled navy veteran, no one else will touch our vehicles but Shepard's never . Very kind people, carrying, good hearted people Love them all.

  Linda Stebing
a month ago
Service was great! All associates very professional, courteous and efficient. Will only have them do all my necessary repair work.

  casey Myers
3 months ago
We had a tahoe picked out and paperwork, title work, and everything programmed in less than 2 .5 hours! Everybody was very amazing...zero pressure and made you feel welcomed!Great job to Chase and Byron and team!

  Jennifer Lime
a month ago
I am always happy with the service at Shepherd's.They treat me very well, and always let me know if they think more work needs to be done.Great Dealership.

  Equinox
a month ago
Very efficient and quick diagnostic check up for some electrical voltage issues. In and out, left with full knowledge of the simple issue that needs fixed on the 2019 Duramax I brought in to have looked at. With full explanation of the simple problem and also how it affected other components of the truck. Great service! Great communication and customer service!

  Cheryl Allen
5 months ago
Chase is amazing! He is very honest and checks everything out thoroughly for us on any questions we have. Russell the finance person has a ways to go and needs help with business etiquette and proper way of approaching customers. If it wasn t for Chase, we would of have gone elsewhere.

  Kara Mayse
2 months ago
Shepherds is a fantastic business to have close! They set up my tint appointment and came after my car too! Their salesman is also amazing! Love Chase!

  Nick McCoy
a week ago
Chase was excellent and worked with us to get us into the right car and was able to answer all of our questions.

  FUQ ALL
a month ago
Had an issue with my vehicle they thought they fixed it once had to bring it back in and they took care of it. I am very impressed with the service. Thanks again shepherds.

  Kathy Kope
4 months ago
We ordered a new Trax in August, it came in in December. We are out of state for the winter. We have been able to do all the paperwork via phone and email. All the paperwork is being sent to over night to be signed and sent back. Will have our Trax when we get home. Couldn't ask for better service. Thank you Byron

  Kathryn Knox
2 months ago
Extremely impressed with the thoroughness and efficiency of the service I received. The video link texted to my phone from a technician describing what was done was clear and helpful.