Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sammy Lynn
a year ago
Rude . Dude sat in his chair and refused to help me . "Waiting for a phone call" so he doesn't miss a $1000 sale was more important. O'Reilly's on the other hand was amazing! Advanced sucks!

  Britnie Ann
2 months ago
The ladies that work here are great!

  Elena DeRoet
a year ago
Sarah is very sweet and helpful, everytime I've gone in, she has answered every question I have- or made sure it was answered if she couldn't provide me with an answer.

  Just Justin
a year ago
Gonzo was amazing! Came in for a new battery tonight and he got me squared away 100% such a nice dude and had a great conversation! I hope he stays around a while!!!!

  Steve Keck
2 years ago
Wow! I don't have a name but the associate that worked with me went above and beyond to help me. My keys accidentally got locked in my truck and he drove me home to get the back up keys. Then worked in the cold to give me advice on what needed to be done. Very impressed!!

  Nick Martin
a year ago
Good employees, always friendly, usually informative just don't always have the parts in stock or else I'd give 4 to 5 stars

  Ted Jones
2 months ago
This place fell off hard since their store manger left

  Joshua Morrison
6 years ago
Parts cost more but they can get them in faster. Good customer service depending on who's working. The 2 working shortly before close didn't know how to return my core charge so I had to come back the next day.

  Clinton W.
a year ago
Had to buy a radiator cap for my brother's Jeep. I didn't know what I was looking for but the guy working there was a great help!

  Terry Willoughby
7 years ago
After ordering parts and being told the time they would be in i went back to only find one of the parts ordered. was not told parts were not ordered, so waited for the next time i was told to expect them. Called ans was told by person selling to me he had told me i had to prepay for the parts, and was told this 2 times. i was not told and returned the part. i had aver 2 weeks involved in this mess, went to O'Reilly Auto, received one part right then and the other the next morning so i will not by or go into a place that blames poor work habits on the customer.

  Jeff Finfrock
6 years ago
They've improved quite a bit, although some of the counter people need to learn more about vehicles in order to provide the correct part. It's usually best to take the old part in, if at all possible, for comparison, in order to avoid having to make another trip to get the correct part.

  Chad Handshoe
a year ago
Great crew. Can find what you need, if not in stock.

  Brad Meadows
6 years ago
Everytime i come here i het really great service. The staff are friendly and knowledgeable for the most part. Was in bought battery and they installed in less than 5 mins. Overall a 4 star establishment.

  Denise Patting
3 years ago
Traveling from Ohio back to Illinois our battery light came on. Looked for closest Advanced Auto and purchased battery online at the Kendallville location. About 20 minutes outside of town our car died. We called Advanced Auto in Kendallville and the person on the phone said he would bring the battery to us, along with tools so we could swap out battery. We then followed him back to the store so he could test the alternator. (Which was bad). Did not have one in stock but recommended we go across the street to a competitor which we know he didn t want to do but knew we were 5 hours from home and anxious to get fixed and back in the road.This guy from Advanced Auto(which we never got his name) went above and beyond the call of duty to help us. He wouldn t take any extra money from us for the help. We are truly so appreciative of what he did. There are still good people out there in this crazy world.Thank you Advanced Auto in Kendallville for making our car problem go more smoothly!!Keep up the great work.By the way. Had to go to Fort Wayne to get alternator but made it home safely.

  Scott White
5 years ago
Best auto parts store to go in the area. Mike the manager here is very intelligent. If you have a technical question I believe you will be very happy with his answers, and professionalism.

  Lisa Brown
2 years ago
Pretty good IF the right staff is working. I get a lot of wrong parts from the younger staff.

  Kevin Lane
7 years ago
Was looking for turn signal bulbs. Books for parts had 2013 as newest year. Staff was helpful in finding and testing correct bulb.

  Nate Floyd
5 years ago
Not a fan. They aren't as helpful as the people across the street but ya know...if they got the part you need in store, its an easy decision to go there.

  Justin Aldrich
5 years ago
Friendly staff, helpful. Ordered online saved a lot of money. Order was ready in 30mins.

  rib 6759
a year ago
Very helpful staff great experience

  Dustin Turner
5 years ago
I thought closing at 9 meant 9 I pulled up at 855 a guy darted from the counter to the back to hide and the doors were locked. AutoZone it is boyz

  mark ramer
a year ago
Good,bttr people working there know.lol

  MOTIVATED LIVING
6 years ago
Great place. Knowledgeable and helpful staff, and good prices

  Dan Long
2 years ago
Quick and friendly staff. Had just what I needed.

  jeffery harrington
6 years ago
Very fast very clean and very polite.I had my part and out the door within 10 minutes

  Doreen Perkins
7 years ago
Great place to go if you need any kind of help with your auto

  Joyce DeLong
2 years ago
Great service. Know there business

  Brandon Frick
6 years ago
Fast service. Always get me the correct parts. If you order online you usually get a percentage discount.

  Austin Abel
2 years ago
Always helpful. This is my go to place!

  Larry Corbin
4 years ago
Very helpful getting a muffler and tail pipe to adapt. Thank you