Valvoline Instant Oil Change
4.2 (424)
2514 Allison Ln, Jeffersonville, IN 47130
(812) 284-0480
store.vioc.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Valvoline Instant Oil Change is a reputable auto repair service located in Jeffersonville, IN. They specialize in oil changes and offer various other services related to car maintenance and repair. The staff is known for their professionalism and dedication to customer care.
Services offered: Oil change, Auto air conditioning service, Car battery store, Car repair and maintenance service.
Valvoline Instant Oil Change Reviews Summary
Pros
- The staff shows exceptional professionalism and care, even in challenging situations.
- Customers appreciate the friendly and knowledgeable team members.
- The service is efficient, with quick turnaround times for oil changes and other maintenance tasks.
- Employees are attentive to vehicle needs and provide thorough service.
Cons
- Some customers have experienced issues with staff negligence and lack of attention to specific vehicle concerns.
- Long wait times have been reported, indicating potential inefficiencies in the service process.
Suggestion
Improvements can be made in ensuring all customer concerns are addressed promptly and accurately. Additionally, optimizing service efficiency to reduce wait times would enhance the overall customer experience.
Positive Words
Professionalism, friendly, efficient, knowledgeable, dedicated.
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Shelonda Darling
a month ago
I gotta tell you, this Jeffersonville staff is best in the biz.Huge wreck in front of store, even crashed into the sign and airbags deployed, right while I was in the bay today. Staff drops everything and runs to aid those involved.Chrissy stayed calm and kept the staff focused. Everyone shaken up.Helped the injured as much as possible and the emergency staff as they arrive on scene. Truly impressed with their professionalism and care.And got back to work telling you, I would ve walked off. Traumatic to be so close.
Steven Leighty
4 months ago
Had a great experience today getting my oil changed at this location. Store manager Jordan and Assistant Manager Hunter treated me right. The whole team was very friendly and attentive to my vehicle, doing a thorough job and getting me on my way as quickly as possible. If you need an oil change or A/C tune up, I highly recommend this Valvoline location.
Kevin Pennington
3 weeks ago
I am very impressed by the staff here, who were personable, friendly, and knowledgeable. Even seeing their interaction with other customers and among themselves was impressive. I generally dislike going to oil change places but here is the standout exception. The people skills and desire to do a good job that are missing most places are in abundance here. I'll gladly return and I'm grateful to have a place that I can comfortably encourage my family and friends to visit.
Brandon Wade
3 weeks ago
Completely ignored my only concern, just needed a transmission check and top off. He checked the oil and topped off the washer fluid, shut the hood and I was like my trans check? And he checked it showed me the fluid on the minimum mark and said you're good. Lack of diligence, awareness, in adequately trained.
Chon Wang
9 months ago
Took my 2017 Ford Escape in for a quick oil change. It took over 2 hours to work through a line of 4 cars. They had some new kid they were yelling at for going slow while working on my car, I/a few mechanics suspect the kid spilled oil on the engine which made its way to my alternator and killed it. 2000 dollars later they say it's not their problem. I'd avoid this particular store like the plague.
Jesse B
3 weeks ago
I was just at this location and got my oil changed.I needed my drivers side headlight replaced as well.In the beginning they were friendly and professional.They did the oil change and after they attempted to replace the drivers side headlight.They replaced my passenger side headlight with no problems back in December when I got my last oil change there.While attempting to change my headlight they stopped and the technician came to me and said we can t change this out it s to labor intensive.I proceeded to tell her that they changed my passenger side headlight out the last time I was there with no problem then she replied, yeah but the box that s in the way is on the drivers side . I get it depending on how the car is built that it can be to labor intensive for an oil change establishment but the professionalism went right out the window and it seemed like they couldn t ring me up and get me on my way fast enough.Had they would ve handled the headlight situation as professionally as they were when I first got there and said something like, I m sorry but we re not able to change out your headlight because of so and so then I wouldn t have had a problem.It seemed like she got extremely vague especially when I brought up that they changed out my passenger side headlight the last time I was there.If you re going to act professional keep that same energy through out the whole process.
Miki Ferguson
a month ago
Had my oil changed and wipers replaced on 2/27/2024 at the Jeff location. I developed transmission issues the following day - unrelated. Come to find out I have two lines leaking oil and a broken motor mount which happens. My issue is the leaking oil lines were ignored! They have people working at this location who are not knowledgeable! I will never go back to them! They also couldn t change the filter located in the glove box and gave up. They also check that everything is okay with your vehicle prior to the check which is unethical!!!
Work Hard
2 months ago
Got an oil change and Chrissy (who I thought was Juanita because of the name tag) did an outstanding job with customer service. For the oil change and power steering fluid filled. Andrew got my wiper blades replaced and it was time to go.It too bad this place has an high turnover rate. Been a lot of good employees at this location.
Jenny Tyra
2 months ago
Bailey and his team could not be anymore efficient! I turned around to leave because there were 2&3 cars in each line and cars in both bays. The tech chased me down and said it would only be 15 minutes wait! He was right! They are a well oiled machine . Highly recommend! 10 out of 10!
Work - Celeise Awe
2 weeks ago
Great service. They priced matched the local competitor down the street and of course got done within their 15 minute window.
Lucas James
2 weeks ago
Christina, Juanita, and Alex were amazing. They even stayed open later to help me with my last minute oil change needs! Definitely went above and beyond!! Highly recommended!!!
Trey Farris
3 months ago
Cody the team member assisted me today with an oil change. He was friendly & fast with the oil change process. He checked all my filters, fluids & checked my tires. This is my 3rd time at this location & I've never experienced any problems. Thank you guys for your dedicated & hard work.
Kyle Letke
4 months ago
Went in for a TRE, rotation, oil change. Ended up being a 2.5 hour job and they almost didn t give me back my locking lug for my tires. They had issues with payment and ended up double charging me, I sorted it out with the bank before I left the service station. Vehicle service was good and the staff were pleasurable but I m not sure if I ll ever go back.
Alicia
a year ago
They definitely hold up to their quick oil change! Everytime I go in there they really try hard to get my car out on time. Always go to them for oil changes!!
Lisa Wallis
4 months ago
They were very fast and help me with my coupon they were awesome thank u all great job
Abel smith
a month ago
Professional service. Everyone was extremely nice and kind courteous. I ll be coming back.
Nevaeh Lange
4 months ago
I got an oil change right before my cross country move and my car ended up breaking down so I took it to a mechanic and he said there was WAY too much oil in the car and it s going to cost me $7,000 to repair from the damages it s caused. I will never go back and will always tell people never to go there.
Dustin Stevens
3 months ago
Great shop that does great, quick services when you need them. Highly recommend!
Allie Rankin
5 months ago
I was worried about my tires being low and the cold weather the wonderful crew members checked all 4 tires and made sure they were safe
Chelsea Adams
9 months ago
They are always so quick, professional, helpful & not overly pushy about adding on services. Manager Isaac kindly stayed late for me one day to ensure I got all the services I needed. Really appreciate it! Highly recommend!Services: Transmission, Air & cabin filter replacement, Air conditioning, Oil changeServices: Transmission, Air & cabin filter replacement, Air conditioning, Oil change
Jean Pipan
2 weeks ago
Amazing service and was patient even tho I knew nothing
Kenneth Applegate
3 weeks ago
In and out quick yesterday. Employees were friendly and everyone thanked me for coming in.
Dianna Trost
8 months ago
This place is great! I went there to get my oil changed But let me know that I had a screw in my tire and suggested a couple places that I could take it and get it fixed! Excellent customer service! Everyone was friendly the wait wasn t too long I highly recommend!
Bo McDougal
2 months ago
Good job all around! They were thorough w/o trying to up selling... Only negative is the Valvoline app stated no wait time, I had about a 25 minute wait. Overall happy w their service.
Jennie McGee
3 months ago
Great team. Well managed and respectful to team members and customers. Peacefully fun.
Sara Eveler
11 months ago
I had a great experience at this Valvoline! Service was quick, they were thorough in checking my vehicle for any concerns, and were amazing at explaining reasoning behind different oil qualities and their recommendations for replacements without being pushy about purchasing! Thank you for your knowledge and good work!
Rober
6 months ago
They were awesome I was in and out 15 flat if not 10 flat those guys are doing awesome and their was a big line but they were on it great job
Stephen Sample
a year ago
I rarely leave reviews, but I ve been here twice and dealt with two different associates, and I have rarely received a friendlier and more professional service. Today it was Colby leading. Just really great people and that is a rarity in today s service industry. Highly recommend.Service: Oil changeService: Oil change
Maura Roll
a year ago
This is a super busy location, but the staff really bust a move to get people thru as quickly as they can. They are always super friendly and don't seem to let any pressure u or affect their customer service at all. The only drawbacks to this location are Valvoline's high prices and the physical location of this particular store. Paying almost $100 for a synthetic oil change is ridiculous. The lot and service building is entirely too small for the volume of business this crew receives ad well. But, price and location are ulrimately not decided by local staff, and the team that works here definitely try to make up for what's lacking.
Mustapha Debbabi
a year ago
I went in around 9:45 and was out at 10:03. They changed the engine oil, replaced the air filter, checked and topped off fluids, checked and brought the tires pressure to spec. They were working and providing feedback along the way. It was all done in a drive-through fashion while I remained in the car. Very courteous and advising staff. Ihad good experience and recommend the site.