Tom Wood Subaru

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shayla O'Shaughnessey
3 weeks ago
Great experience with Curtis Wade as a salesman; he was knowledgeable, friendly, and patient! Quick, efficient, knowledgeable experience from Max with the financial piece!We're happy with our experience at Tom Wood Subaru! It's the first Subaru we've ever owned.

  Melissa D Ryan
2 weeks ago
The ladies at the front desk were welcoming and helpful. I can t say enough about those in the maintenance/service area. They made sure I was connected with the most knowledgeable team member given my situation. Joe was honest, helpful, and armed me with good information/advice. He stayed after hours to walk me through the condition of my vehicle. 100 percent recommend and will be back for future needs.

  Catrina Miles
4 days ago
Completely impressed with Tom Wood's customer service and attention to our car buying experience. Caleb Baker, our consultant, made sure that we were taken care of and that we would walk away happy. 10/10 would recommend purchasing through him from Tom Wood again and again!

  Haley Logan
3 months ago
I bought my car in June of '23, a used 2019 Subaru Forester Sport. It's been great, nicest car I've ever owned. However, the last few weeks it's felt off... the auto idle start/stop has been acting wonky. It delays starting back up once the brake is released, and the longer I drive (meaning length in trip) the worse it gets. I decided to try to take it in, and was shocked that there was same day availability, unheard of! I think that is because they've started the EXPRESS service, which alleviates people taking up appointments for simple things like oil changes, etc. I spent a total of 1 hour here. I arrived ten minutes early to my appointment and they began right away, testing the battery. They then told me they needed to charge the battery fully to re-test it, which would take some time, took about 50 minutes and they let me know the battery was bad. My partner is a mechanic and we could easily swap it at home (And save some $$) which they were receptive and easy going about and I was on my way with no charge!Because we do my oil changes at home, I had not yet utilized the service department here, and I was so happy with the experience I had. Shout out to Michael and Bo who helped me!

  Timothy Smith
4 days ago
Greatly appreciate Tom Wood Subaru and their help with my lease. Caleb Baker, our consultant, went above and beyond ensuring that I had a good experience with Tom Wood. Would definitely recommend him and Tom Wood to anyone looking for a new vehicle.

  Douglas Dalton
2 weeks ago
Austin took my phone call when I was checking on a car for sale. He was quick to get information about it to me. I told him I would be in to see the car soon. When I arrived, Austin got the car brought around for us to see. We took a test drive and took time to check out the car. The price bargaining was fair and the whole sales crew were friendly. 4.5 for service with a smile and satisfied customer!

  Meghanpiano6
2 months ago
Tom Wood Subaru will have my business for a long time. Dan Ryan in particular was very professional, kind, and helpful. After 3 cars I was interested sold out very quickly he used my past interests to send me info on a trade in. He helped me find a price I could afford and listed all the repairs they would be making to my used 2016 outback. So far I am very happy with my purchase and the work done by Tom Wood.

  Madeline Braun
3 weeks ago
For anyone out there who is looking for a good sales professional to help you at Tom Wood Subaru, 96th St, we highly recommend Curtis Wade.We first met Curtis 3 years ago when we leased our Forester. He very ably helped us through that process, has helped us several times during the term of the lease, and recently, because we wanted to keep the vehicle, Curtis helped us through the buy out process. He is a gentleman, a good listener, knowledgeable and very professional. We highly recommend Curtis.

  Heather Fernandez
a month ago
The car buying process at Tom Wood Subaru was by far the best we ve ever experienced. All the staff we encountered were very helpful and kind. We will continue to buy cars from now on at Tom Wood Subaru. We love our new purchase and can t be more excited.

  Roger gossett
5 days ago
The salesman was very personable and knowledgeable. Not pushy. The person handling financing went way above the job to get is a good deal. I had a bad expertise with Skillman, a good expertise with Mohr, but this was very pleasing.

  Mason Schafer
a week ago
It was a fantastic experience. Everyone there was nice and very professional and welcoming. I got everything I expected and wanted.

  Jerome
4 months ago
My experience with Tom Wood Subaru left a lasting impression, and I'm eager to share the positive aspects that stood out during my visit. One of the key highlights was the remarkable efficiency demonstrated by the team. From the moment I arrived, it was evident that they value their customers' time, executing tasks promptly without compromising on quality.The professionalism exhibited by the staff, under the guidance of service manager Jerry Williams, truly set the tone for a seamless service experience. Jerry's expertise was apparent as he navigated through the intricacies of the job, ensuring that everything was handled with precision and care. It's always reassuring to interact with someone who not only understands their craft but also communicates effectively with customers.Speaking of communication, the staff at Tom Wood Subaru excelled in keeping me informed throughout the process. Clear and concise updates were provided, creating an atmosphere of transparency that fostered trust. This level of communication is essential in the automotive service industry, and Tom Wood Subaru excelled in this regard.Jerry Williams, as the service manager, deserves a special mention. His dedication to customer satisfaction was palpable, and it was evident that he takes pride in maintaining the high standards set by Tom Wood Subaru. Jerry's approachability and willingness to address any concerns or questions further enhanced the overall positive experience.In conclusion, my visit to Tom Wood Subaru was characterized by efficiency, professionalism, and the invaluable contribution of service manager Jerry Williams. The team's commitment to providing top-notch service is commendable, making them a reliable choice for anyone seeking automotive services.

  Catherine Imus
a month ago
We had a wonderful experience with Tom Wood Subaru! Our sales rep Caleb patiently answered all our questions, encouraged us to test various models, and ultimately got us a great deal on our new Forester. We highly recommend this dealership!

  Scott & Leslie Thompson
a month ago
Bill was a great educator. Showed us all of the value of Subaru ownership. Spent time reviewing the owner s manual and vehicle with the new drivers in our family. Could not have asked for a better experience. We will definitely be back.

  gabriela nevarez
3 weeks ago
They really do their best to work with you and make it as non-stressful as possible. Caleb was great to work with! His communication was top notch and he was super knowledgeable about the different models and their specs.

  Jessica Everest
a week ago
I had a fantastic experience with Greg. He took time to review all of my purchase options, weighed out the pros and cons of each option, gave me a tour of the service facility, and walked me through all the features of my new subaru. This is my 4th subaru and the best buying experience I have had yet! Highly recommend.

  Lyn Jones
2 months ago
I previously owned 2 Subarus, but for the last 17 years was driving a mom mini van. I returned to buy my third Subaru, a 2024 Forester. And was able to find exactly the vehicle and features I wanted and in the color I wanted! I have purchased many vehicles in the last 37 years, and hands down, Mike at Tom Wood was my best experience. He educated me on what the new Subarus can do, let me examine, drive, and ask a hundred questions. He even took me over to service to explain how it worked as this was a concern I had because I don't live close and travel for work. Even the manager came out to thank me and let me know that if I ever had any issues, he could help. I love running errands now and driving because my Subaru is SO much fun to drive!

  Chase Robertson
a month ago
Working with Mike was a great experience. He took into consideration what I was searching for and my needs, and helped me pick the perfect car. Very happy with my experience at Tom Wood Subaru.

  Cheryl Cecil
5 months ago
Greg and I always enjoy when we bring our Subaru 2011 Outback to you for service! These past 11 years have been great. Everyone is always so kind, helpful and we always feel welcome! Jessie and Eric were very knowledgeable and kept us informed on all aspects of our car. In the past, Todd V. Has been very kind and always willing to explain everything to us in detail. Just a great group of people who always go above and beyond. Our next car will be another Subaru and we are fortunate to be able to continue coming to you for great service!WELL DONE, GUYS!

  Navid J. Ayon
4 months ago
I never had such an extremely pleasant experience with a car dealership before. Austin Anderson was our sales consultant and we loved him. He was very patient, polite, professional and helpful. We knew which car we wanted to test drive, but we had another brand on mind besides Subaru. After we did the test drive and talked with Austin, we were sure that we wanted Subaru. Austin made the experience very delightful. If only every car consultant is like him! We were also very happy with the donation Tom Wood Subaru makes with every car purchase. We strongly recommend Austin Anderson at Tom Wood Subaru to everyone who wants a Subaru. Thank you, Austin!

  Geneva Frazier
5 months ago
I had a recall on my Subaru,so I took it Tom Wood Subaru to get taken care of and they were the best. I had worked all night and had to be back at work later that day. I was looking at no sleep but they got me in took care of the recall and I was home within less than 2 hours. I was able to get the sleep I needed and the peace of mind knowing that they took great care of my car. The staff was very friendly and they made me feel very comfortable .

  julie L.
3 weeks ago
Jim and I had a great experience at Tom Wood Subaru due to Greg Begley. He was great and very very helpful. He will be our go to guy for any future purchases with Tom Wood Subaru. Thank you so much!

  Katelyn Stapp
2 months ago
Peyton (salesmen) was so unbelievable amazing! Lots of other members of the team stopped to ensure we were being helped as well. We bought our car with no pressure or feelings of urgency. Thank you for being so helpful and answering all our questions!

  Cathline Reynolds DeWitt
2 months ago
I just have to share that my experience at Tom Wood Subaru today was extraordinary. Joseph Shanholt, Service Advisor,( I hope I have the correct name, please correct mi I got it wrong) was so kind and helpful. Due to my husband health I was faced with my first time having to deal with taking a vehicle in for repair. Joseph explained everything and went out of his way to help me with an unusual situation. I truly can t thank him, and Subaru enough for what I see as a very special act of kindness!

  Hannah Yell
5 months ago
I had wonderful experiences with Peyton, Joe, Hunter, and the Finance Manager. I felt very welcomed, they took the time to explain everything to me and answer all my questions, and they ensured I was never stressed or questioning my decision on such an investment. I felt perfectly at ease throughout the whole process, and I am very grateful for these people for making me feel valued and heard.

  Robert Winter
a month ago
They made everything easy to get done and Tony was great. He made the buying experience easy and something that wasn t hard or difficult for us. Will definitely go back the next time I m car shopping.

  Sherri Perkins
3 months ago
Dan Ryan was great in helping us to find exactly what we wanted in our new Subaru. It came in and the buying process was super smooth. He took plenty of time acclimating us to the dash and all the new safety features.

  Boyd Minton
a month ago
Bill V. Was our salesman and he answered every question we had and then some. He gave us the best deal and explained in detail how our new Outback Widerness functioned. There was no pressure at all! I would recommend Tom Wood Subaru and Bill V. To everyone.

  Renae Williams
4 months ago
Had a good experience getting my oil change. Jesse was friendly, courteous, and kept me up to date on the status of my car. Had additional work done due to need, and it was done in a timely manner. Bravo to the team!

  diane r
2 months ago
Great service from the start to finish. Greg is a great salesperson and very knowledgeable, he made the buying and selection process easy. Highly recommend Greg and his professionalism. Very happy with my Subaru purchase.