Tom Wood Porsche Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Randy Burgess
a month ago
This morning I took my Porsche in for a scheduled oil change and service. I was greeted with a smile and hand shake by the Service Advisor John Castle. As usual, John made me feel right at home. While I was driving home from the dealership I realized that this experience was pretty amazing. John took the time to thoroughly explain the process and items the service techs did to my car. Nothing was rushed and it just made me feel like I was the only customer he had. In today's amazingly rushed and non-personal world, this experience was quite the opposite. I appreciate the opportunity to have worked with John and he needs to be recognized! Much thanks and looking forward to working with John and all the folks at Tom Wood Porsche.

  Shannon Roark
a month ago
Every time I leave the service center, I am reminded of why I bought my car at Tom wood Porsche. It s the best service team I ve ever experienced. John Castle is honest and efficient.

  CHARLES TAYLOR
a month ago
I really enjoyed the level of service I received thus far from Tom Wood Porsche Service Department. The Service Ambassador addressed my issues in a professional and courteous manner.

  Art Arty Lukowski
3 weeks ago
I m a type-A Porsche owner and I spent 40 years operating auto service businesses, so I might be pickier than most about my car s service. The folks at Tom Wood Porsche don t disappoint! Service was delivered as promised, shop was spotless. When I arrived, John came out to greet me and direct me to the correct entrance. When I showed interest in their entry cameras, John gave me the grand tour - his pride shows, and I feel the first contact is critical. From my arrival to my ride away, about ten minutes - that s fast. Later in the day, the phone call about completed work, the explanation of services I might need, the cash out, the review of my invoice none of Porsche s staff felt pushy. Well done and I ll be back. Thanks!

  Bryan Crider
2 weeks ago
I have had decent experiences with the dealership in the past but my most recent encounter was less than stellar. I enjoy the brand immensely but after this experience I will definitely have second thoughts when it comes to who I spend my hard earned money with in the Indianapolis auto market. It is disheartening when a company does not stand behind their products even though they are still under warranty. I feel unappreciated as a loyal customer and I unfortunately will be forced to take my business elsewhere.

  Thomas Silotto
2 months ago
Absolutely top notch service department. John Castle, Tom Kashman, and all the service staff have been incredibly helpful throughout my first experience with a buying, owning, and servicing a beautiful Porsche product. Mr Castle actually helped me quite a bit before I made my purchase (from another dealership no less). Giving me valuable insight and peace of mind to insure I was making an informed decision with my purchase. Wonderful team, facility, and experience. Keep it up!

  Rose-Ann Mazanek
a month ago
Excellent service. Worked me in next day. Prompt & knowledgeable about 20000 mile check. Work was explained as well as a video summary. Car was washed and even cleaned winter salt from floor mats. Work done within time frame. Polite and very well done!

  Jan Heitink
a month ago
The team of Dakoda, Adam, David and Joe define excellence in customer service! As brand ambassadors they have done a great job in continuing in keeping me brand loyal. A new Porsche will sell itself, knowing that it will eventually become a classic and these guys have done their job to give me the confidence that my classic Porsche(s) will be taken care of. Thank you and look forward to placing an order in the future for a new Porsche knowing there is a factory service team to back it up and keep it on the road to enjoy for the next generations to come! Making the new into a classic.

  Nicholas Ash
2 months ago
I was quite pleased with the courteous and professional interaction with the service advisor.Upon arriving I was immediately greeted by the advisor who reviewed the work to be performed and then directed me to the waiting area as he indicated the work would likely be completed within an hour or so. Actual work took slightly longer, however I was updated as things progressed. Overall I was very satisfied with this experience.

  Alan Winters
3 weeks ago
Great customer service, John C was pleasant went straight to my issues, ask qualifying questions and great follow through. At pick John C was professional/personable .closed out the paperwork, walked me out to my car. Very satisfied. Alan W

  James Laughlin
a month ago
Miscommunication within the dealership, took me over a week to get my appointment scheduled. But, once John Castle was made aware he took care of me within 24 hours and had my problem rectified and service completed. Initial issue was only reason for my four out of five otherwise it would ve been a five.

  Edward Grogg
2 months ago
From Vincent Edward Grogg.Total outstanding service at Tom Wood Porsche. From my Salesman, Paul Bennett, to finance, Brad Roberts, I had excellent service. I would give the highest rating (10) for everything with the purchase of my Panamera 4 Platinum edition. I am a 2 car Porsche owner and I received amazing customer service.Well done and thank you!!

  combiner008
3 weeks ago
I recently took my Porsche Macan GTS in for service and had a great experience. The process was smooth, and the staff was friendly and professional. They kept me updated and answered all my questions. My car was well taken care of, and I was impressed by their attention to detail.

  Mike Vaught
a month ago
Tom Wood Porsche is a customers dream.They are so customer friendly and they listen . John Castle & Dakoda make it easy on the customer in every way. My wife and I have purchased a 2024 911 and a 2022 Cayenne from Tom Wood. The culture at Tom Wood Porsche is a step above everyone else period. The Tom Wood Porsche culture reveals itself with every leader and employee at the dealership. George Wright in Sales and Tom Kashman in service walk the talk.Porsche is a great brand but we have found Tom Wood just accentuates the Porsche brand by making the customer experience feel like you are the most important customer at their dealership. It s A+ in every aspect.

  V H
a month ago
96th street is filled with car dealership that offers an array of vehicles to choose from, and among that list Tom Wood Porsche should be your first stop for sales and service. Highly trained staff will answer all your questions and assist in helping you make the best choice for your vehicle needs. Worth the drive.

  Steve Penny
3 weeks ago
No matter the issue, this team is committed to the highest level of quality and customer service. It's obvious from the moment you walk in. Paul, TK, JC, and Dave are among the stars of the show for me. They always make me feel welcome and are always patient about listening and answering questions.

  Todd Biberdorf
a month ago
John Castle is the best. He gets my car in , lets me know what is recommended and has ready , cleaned and washed. Thanks to Barry for the lift to work. Excellent service!

  Jake Sims
a month ago
I really appreciate how Dakota handled dealing with my old 1994 968. Probably one of the cheaper cars they've worked on this week, but they made me feel like it was worth as much as a new 911 turbo! Thanks, Dakota!

  Stephanie Fay
4 days ago
Your service department has excellent customer service. I really felt like they took really good care of me today.

  Charlie Miraglia, MD
2 months ago
Having my car serviced at Tom Wood Porsche is fast and easy. They do great work and are a pleasure to deal with. I wouldn t go anywhere else!

  Matthew Carr
2 months ago
I have purchased my last 5 vehicles from Tom Wood Porsche. Exceptional experience from sales to service. The sales and service teams continually go above and beyond to make sure that my family s vehicle needs are addressed.

  Thomas Patrick
a week ago
Excellent service! Easy to schedule. Work performed in timeframe they set , while I waited. All expectations met!

  Tom Quigley
2 weeks ago
Very responsive and knowledgeable about not only the work in front of them but ideas for future work to ensure the vehicle is safe but runs at top performance

  Raven Casel
5 days ago
unfortunately Porsche did not exceed my expectations. Had a third party extended warranty that didn't cover the repairs but i still would've loved to get the work done at Porsche. But due to the lack of customer service I decided to take my car elsewhere.Thanks

  Jay Abbott
2 months ago
Tom Wood Porsche is fantastic. I "had" an issue that required an updated/repaired piece of equipment (4G module to connect to Vodafone) in my new 2023 Cayman GTS 4.0. This has been an ongoing issue since the vehicle's arrival in July 2023 that is a "Porsche" issue not a "dealership" issue. The dealership really 'stayed on it' with Porsche, kept me informed and were transparent throughout, and accomplished 'the fix' at no cost to me. Wow!At the same time, the dealership's installation of Porsche's 'historically problematic' dashcam has also been extremely professional and transparent. It is reassuring to know that as I troubleshoot the dashcam app connectivity to my phone with Porsche, Tom Wood Porsche will be there to help. Kudos to Dakoda in service and Kurt the technician. Everyone at the dealership makes me feel like a valued customer and I highly value the 'team-like' relationship I enjoy with them.

  Matt Lux
a month ago
Working with Tom Wood has been a great experience. Looking to purchase a new/used Porsche contact Jeff.

  Kim Nacchia
a week ago
Best service from any Porsche dealer I have worked with. Thank you, John!

  Dee W
a month ago
Needs overall service improvement. Not what one would expect from Porsche in terms of service and quality. Not a good location for work on classic cars unfortunately.

  Jeff Greenberg
3 weeks ago
Excellent efficient serviceCar was nice and clean when deliveredTimely updates via text so I knew when my car was ready

  Libby Parkins
a month ago
John and Dave are the best! They take amazing care of my car and have great communication.