Silver Star Service & Body Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Surisa Richardson
2 months ago
The best MB service we ever had.Compare to the other location on 96th Street. This location is a mile wayyyy better service. Very responsive, courteous, professional and friendly. I wish the service team of this location can teach the service team at 96th Street on how to treat the customers.Thank you Brandon, Adam & West. You guys are the best! I really appreciate Brandon who went an extra mile yesterday, when the office was already closed, he was just about to walk out the door but he still helped me with the car's problem that just occurred. He checked the Sealant fluid and top it off for me. He could just say "Oh it's not a big deal, you can come back Monday if the warning still occurs or something" but no, he went ahead and did the service right there!I hope he received an Employee of the month or any award of some kind.I highly recommend this location to be Gold Start Service instead of Silver Star please.

  Victoria Christina
3 weeks ago
I was told in November my car would take 3 weeks so I waited until after the holidays to dropp my Mercedes off. Dropped it off January 2nd and I m still waiting they say approval and parts but I also think they just put it on the back burner I m still waiting and it really sucks that Indiana doesn t have more authorized Mercedes shops because at this point I may not even get to go on my trip next week and I missed out of financial opportunities that required reliable transportation. This really sucks now I was told this week called today and they said my tech is going on vacation and won t be able to reassemble my truck I m overly frustrated! No before after photos yet but when I get my truck back I ll post them

  Loba Ogunmola
4 years ago
Consistently the worst experience I have ever had. Cliff has a very bad customer experience and the "supposed" manager Adam is very condescending. They have issues with people that look different from them.Consistently, I have had very bad experiences with Cliff and they need a MORE Qualified manager, someone with at the least a Bachelor's degree but preferably an MBA, but most certainly not Adam.After consitenly giving Adam the go ahead over the phone, he and I kept on going back and forth over the phone that I MUST MENTION $150 dollars in my statement. It felt like I was going back and forth with a teenager. I told him multiple times, go ahead and push the car and and just give me a time to be there, and he refused and kept saying I MUST SAY $150 in my statement. I had to hang up the phone because of how petty the back and forth had being and I decided to write it in an email, so that it helps my documentation. Below are pictures. (Mind you, this is after Cliff had already given me a scheduled for 10am which Adam was aware of).Again, Cliff on the other hand did not reply my email or call or text for over 20 days (Despite me carefully spacing the calls and being extremely polite). Cliff all of a sudden reached out to me and wanted to impose a $45/day charge on my car for sitting in their lot. I told him he could not do that. All these I have emails bit cannot overwhelm all with them. He was supposed to talk to the manager and get back to me. After the long delay, it was then I decided to reach out to Adam (even worse), with the hope that he could bring in some conscience and address the 20 days delay, only for Adam to go around in circle and try to spin it on me, thinking I am someone without a brain. Not even an apology or remorse or professionalism, most especially since I reached out to him in good faith.After all this, I ended up having my car towed away without having what I needed done.Note: This is NOT the first time they have rendered a very rude service to me, most especially Cliff. (Keep reading please).Sometimes, I greet him (Cliff), and I always include Sir (due to my military training background), AND HE CLEARLY ignores me as if I were not there. 3 different occasion this has happened, and he was right in front of me.There was a time I had to come pick up something from the trunk of my Mercedes due to how long it had being there (late november last year "2019" to be quite precise). I happened to be downtown, so I shot him a quick email, noting I will make a quick stop to pick up something from my car. When I got there, I politely told Cliff, "I apologize for the short notice" (which I really did not need to), and he simply IGNORED ME and walked up to get my Mercedes key and started walking to my car, I had to follow him. It was the UTMOST SLAP on my face.All other emails I have, but only loaded just about three so as not to overwhelm the reader.I know aware of many other people of color that have experienced this.NOTE: Pay attention to the details of the 1-3 star ratings and the names or ethnicity.

  Neal Clark
5 months ago
Not a good experience at all. We had an appointment set but the car wasn t ready until 5 hours later. Oh and guess what It was just for an oil change. I understand things happen but don t overbook if you can t commit to the time your customers put to the side for your services. It s sad to see this place going down the path it s going.Service: Oil change

  Jerry Shepherd
2 months ago
Adam was really helpful, I had a warranty issue on my C300 and kept putting off the visit. Thanks again Adam!

  DiAngelo Woods
a month ago
Great experience dealing with Brandon. He was very helpful and thorough and answered any question I had. Great customer service.

  Tyler
4 months ago
As someone who works in the industry and works with Silver Star alot, I really enjoy the model, the staff, and their parts department especially.These guys are fairly professional and easy to work with.

  Tanya Walker
7 months ago
Was surprised that the Mercedes service had no idea how to reset my service indicator on my dashboard. They offered to try again on another day. I inquired if the master / supervisor had taken a look they said yes he didn t know how to reset it either. Well that says enough. If they can t or don t know their own dealership brand reset for a simple indicator light maybe they don t know enough about the cars they are supposed to be expert in servicing to be entrusted with making major repairs. I decided not to return, I was not comfortable with their knowledge about Mercedes even though they are supposedly to be the preferred service for that model of cars. Maybe they do better with Kia, Hyundai or Mitsubishi.Service: Oil change

  Joyce Johnson
3 years ago
I have a pre-owned Mercedes due for service. When I called for an appointment, the Service Manager Adam let me know that the previous owner had pre-paid for the service, and that I would not be charged, saving hundreds of dollars. I really appreciated this honesty. I would never have known about the service contract. This is customer service at the highest level! I am grateful and will be a lifetime customer of Silver Star.Services: Air & cabin filter replacement, Brake service & repair, Oil change

  IRENE CHIKEREMA
2 weeks ago
Love taking my car here. The staff is very friendly and professional.

  Amritpal Chohan
a month ago
Quick appointments and explained everything. Much better than 96th street Mercedes service.

  Greta L. Krause
2 months ago
I value the lives of others on the road and my own. Whether this body shop does or not is questionable at best.

  Maria Petrova
7 months ago
The new location is not convenient at all for all residents of sought west area of Sofia. It is 30 kilometres away from my place. I need to loose one day to come for a tiny fixing of my car. You should definitely open service station covering the west part of Sofia. If I had known the location of the repair shop when I bought my car, I certainly wouldn't have bought it.

  Nathan Moore
10 months ago
I have gone to many shops trying to get my car fixed. I paid many people to diagnose the issue just to find nothing. I took it here and they were amazing brandon was such a kind soul and Adam (manager) gave me his card for any future issues my favorite part was the bob ross they played in the waiting room can t go wrong with that man. The man that worked on my car was Gary I swear I don t think he even needed to run the diagnostic I think he knew what was wrong before he got the car but we ran it to make sure I wasn t wasting any of my money I liked that about them they watched out for me they scheduled me to finish up the car and I was out of their these guys are awesome a great environment and even better employees. Thank you for your help I ll be back again!

  Marie White
a year ago
I brought my car to the body shop because my back passenger-side door would not open. They were able to diagnose the problem quickly and the customer service was amazing! The collision center advisor, I believe his name was David, indicated that the part needed to fix the door was under a recall and it would be fixed for free if I take it to the dealership. I was very thankful and will definitely take my car back, if/when needed!

  Nirav Hazariwala
a year ago
This is regarding your response:you just said my car came to replace CAM and Centrifuge, then why you replaced the coolant tank which cost me $455. I can post your diagnosis report and nowhere on that report mention about coolant tank leaking. your diagnosis report mentioned power steering fluid Oring need to be replaced. Do you think people are that dumb that instead of replacing the power steering repair approval, I approved the coolant tank repair approved? So, stop lying. you guys are liars nothing else. I highly recommend people to find another repair place which cost almost 50% less than these liars charge you. I can post your diagnostic report if you want to see it.Customers: let me know if you need help with the repair, I found a better place that fixes my car almost 1/3 of this people price.These people have no idea about repair how to diagnose and repair their own Benz. During my first service, they found that the steering fluid is leaking due to the O-ring at the pump being damaged. When I went a second time to complete the repair, they replaced many unnecessary parts to solve the leak problem but didn t replace the O-ring and charged me $1000. My problem is still there, the power steering fluid is still leaking. Even worst they mentioned on their repair paperwork that 360-degree inspection has been performed and no leak found what kind of inspection they did and what did they repair. I feel like I got robbed at this place. Please stay away from these people. you can better service at the other local repair store. I am also planning to call Benz customer relationship service and file a complaint against this dealership.Services: Steering & suspension repair, Wheel alignment

  shawnte wims
a year ago
Unprofessional! Never have loaner vehicles while car getting work done even if appt made months in advance. The manager does not care about taking care of clients. Doesn t care if issues get addressed. Still waiting to get my car work completed and bodywork completed yet no loaner no return phone call no FOLLOW UP nothing! I FEEL LIKE ITS MY SKIN COLOR! Very unprofessional how does the manager still have a job? I was never offered anything expressed I need a oil change tires and I need bodywork done so you mean to tell me he offered express service to all of these items? The lies people tell. Like I said the appointment was done or made 30 days in advance. I ve been trying to get my car in for over six months you should be out of business if you don t have a loaner vehicles for 6+ months and take 30 days or more to get an appointment and while I was in there were people coming in that didn t LOOK like me bringing in loaner cars every time I came in so what is the REAL problem?!Services: Tires, General repairs & maintenance, Auto engine diagnostic, Body & Trim, Oil change

  Amanda Kay Baker
5 months ago
Brandon took great care of me and informed me of all repairs that were needed. Great customer service!Services: General repairs & maintenance, Auto engine diagnostic, Brake service & repairServices: General repairs & maintenance, Auto engine diagnostic, Brake service & repair

  Ryann Hoover
a year ago
I had to take my car back here after a month because the problem wasn't fixed (I just paid $1100 for a repair here a month prior). I left my car at the dealership and after a week and a half of it sitting there with no time frame given on when it could be looked at, I physically had to go back and waste my time to talk to someone in person. I must say, talking to the manager was one of the strangest conversations (or lack thereof) I have had in a long time. He seemed clueless with zero customer service or problem solving skills whatsoever. When I finally got an answer out of him he said it would be another 3 weeks for them to even look at the car. So my $80,000 car was just supposed to sit there a minimum of a month before they could figure out what was wrong. What a joke! I witnessed open bays at the dealership and mechanics not doing a single thing, no employees in service were on phones or helping customers in person the two times I was there, yet the manager (who couldn't manage a lemonade stand) acts SO busy. I towed it to another place down the street with better reviews and they diagnosed the problem the next day. Thank you for saving me a lot of time and money!

  backfixxer
a year ago
The only time I have ever had a great service and body work experience is with Silver Star. David Black knows what he is doing, is easy to talk to and he returns phone calls promptly. Thanks for the great vehicle/ customer service and incredible body work. I will recommend Silver Star to everyone I know!Services: General repairs & maintenance, Body & TrimServices: General repairs & maintenance, Body & Trim

  John Emhardt
a year ago
Replaced a run flat tire destroyed by another Indianapolis pothole. Third one in 6 wks on these nearly undrivable roads. Brandon and Brian were great. Replacement was fast. Great experience.If buying a car in Indianapolis one has to get the tire and rim replacement warranty.Service: Tires

  Emie S
a year ago
Great service and super welcoming staff. Brandon was very professional and informative from my initial call to when I went to their shop. Answered all my questions and processed everything in a timely manner. Everyone that I was in contact with was professional as I had to work with the Parts department and the Service department, and my car was up and running in no time. I will definitely do business with them and highly recommend. Thank you again!

  Ken Day
a month ago
I needed a starter battery. They got me in right away. Thank Silver.

  Anil Yadav
a year ago
Silver Star Mercedes Service and Body Shop are the real deal. They provide fast, honest, friendly and reliable service. Wes and Adam the service managers are extremely experienced and professional. They will be honest about what your Mercedes needs to keep you car running in top condition.Service: General repairs & maintenanceService: General repairs & maintenance

  Raymond Yeary
3 years ago
I was greeted by a very professional staff. I had made an appointment a few days before and the loaner vehicle that I had requested was clean, upfront and ready to go. I asked to have my vehicle completed at a certain time and they were able to accommodate. They even found a coupon for the set of tires that I needed, without me asking. This is a great place and treated me very well. I would absolutely refer this to my friends and family.

  Jacobi Evans
a year ago
Excellent service here, but took my car in for an oil leak inspection and they couldn't even find it. Wanted to charge $585 to find it after charging $200 for an inspection and telling me everything I already know. I may be young but I'm not stupid. These guys are professionals and its guess if you want something done right you have to do it yourself. Will be going to 96th street Mercedes from now on.

  Joe Ake
a year ago
We have maintained and owned two ML 350s through silver star service in Indianapolis Indiana. Adam Arbor is my service technician that I deal with and he is a trusting professional I can count on every time for my service. I would highly recommended Silver Star Service Indianapolis for your Mercedes Benz.Services: Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Oil changeServices: Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Oil change

  Samuel Anigboro
7 months ago
Great place to take your priced Mercedes Benz to get it fixed.The technicians are super experienced and cost is pocket friendly

  Abner Gomez
2 years ago
Reason for visit: needed check engine diagnostic code read.Pros: they handle car with care. Gave a detailed explanation of several maintenance services my car needed besides the light. That was nice.Cons: appointment was scheduled about a week later. I had to ask for the printed version of the repairs needed. Called several times and left voice-mails asking other questions to their advisors. No response.

  Milena DiNardo
3 years ago
Best Mercedes Benz Service team I have dealt with in the country! Very professional team, good communication from beginning to end and they get things done right the first time. They know how much your time is important and make things work around your schedule. They make my days go easier and for that reason I give them an A+!