PFM Auto & Fleet – South

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Karl Jackson
3 months ago
Very nice people was my first time working with them. For the work that was done on my big Motorcoach bus it was expensive but was able to negotiate the price that was affordable. I look forward to a continued working relationship with PFM.

  Jordan Granovsky
a month ago
Very happy with everything. Came in around 8:00pm with a flat tire. They were able to patch it and have me on my way within an hour. Great customer service.

  Jerome Davis
a month ago
They did a lot on my f250 6.0. I dropped it off for a coolant leak that was on the drivers side front between the tire and frame. I asked them to find the leak, change the thermostat, drain and replace the coolant and get the old fuel separator drain plug loose and replace if needed! 3 weeks later I picked the truck up and left. I noticed I still had a coolant leak in the same spot and they charged me 75.00 for doing a 30 minute pressure test and found nothing? I called back that and told them I still had a coolant leak in the same area and I'm going to put that on their review! Agent on the phone said at least let us make it right! I dropped it back off! I told them for the third time where or what area the leak was coming from and that the thermostat that they replaced is probably bad because the Degas bottle was full of coolant and the truck didn't warm up inside like it should! Now, today, my egr was full of carbon, there's a fuel leak on the truck, and a few other things that need replacement! I told him the egr has nothing to do with the coolant on the drivers side frame rail. Plus, I told him that if the egr was too bad it would have pushed past the egr cooler and out of The tailpipe! I told him that my truck didn't have a fuel leak because I would have seen that! Plus, I told him that they had the truck for 3 weeks and how did they miss it? Some how, minus the fuel leak and the cost to fix. My bill is 905.00! I paid them 1258.00 dollars to fix it two weeks ago this Tuesday 3/5/24! I will never go back there! Js! Update! I picked my truck up 3/7/24 and it had a severe diesel leak! I found another shop to correctly fix everything pfm was paid to do and also fix the mysterious fuel leak that I didn't have when I dropped it off to them! There's a shop in Lebanon that I dropped my truck off to an hour after I picked it up from pfm! I wouldn't take a tricycle to pfm ! You we warned!

  Carlos Bell
5 months ago
Great job, these guys took my sprinter van in on a Thursday evening around 8 pm which shocked me as well first auto shop I ve ever seen that stayed open until 11pm . They took in to accountability that I was from Michigan and stranded in Indianapolis until my alternator was fixed , every day I sat cost me more money . We ll come Friday around 3 pm I was pulling off there lot in my van thanks pfm you saved this veterans lifeService: Auto maintenance

  James Aker
2 months ago
Frank is always a great guy and the service department always communicates effectively.

  Shawna Jordan
4 months ago
My experience was cool.. but if you require a transmission to be changed you would think they would top off the fluids my fluids were very low and and you would think that it should be included with the service especially if you spending money..But overall good experience

  Matt Tanksley
5 months ago
Had a roll off truck worked on here. They were very responsive and figured out the problem quickly. Price was very reasonable and they turned us fast so we could put it back to work. Highly RecommendServices: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Tony SUltzer
6 months ago
Needless to say, this is the only place I ll ever take my vehicle if doable. From lift gates to engine repair. I needed a quick one day turn around on my last visit and they did just that. Reliable, timely and great work. They stay in contact with you throughout the time you vehicle is in their care. Thanks guys.Service: Electrical repairService: Electrical repair

  tony n
6 months ago
Excellent people! Excellent service.. Friendly people and friendly shop. Customer oriented and customer satisfaction. I love Mr Frank. He is a good image for PFM. Always smiling and calls everyone by his/her name. Excellent job.Services: Tires, Auto brake replacement, Oil changeServices: Tires, Auto brake replacement, Oil change

  Julia
7 months ago
I recently moved to Indy from Ohio and wanted to have my vehicle fully inspected since I have owned it for 10 years and had only ever done routine maintenance on it (changed tires, brakes, oil, wipers, replaced bulbs etc.) I think I went through the reviews of 20+ different shops/mechanics online before I decided on this one. I went in and explained that I wanted a full inspection, and I also explained that I knew I probably needed new brakes, a new drive belt and new tires soon. They pointed out a few other issues I was unaware of and explained the cost breakdown to me very clearly. When I got back in my car to drive it away, it felt like I was driving a new car despite having 110,000 miles on it and it being an older car. I didn t realize how LOUD and loose my car was until after they worked on it and everything was so smooth and quiet . But the most important thing about all of this is that I now feel much safer in my car knowing that it was thoroughly looked over and worked on. I wanted to be ahead of the game and get some preventative maintenance done and it was well worth it..Especially with winter coming up and me living in a new state, I didn t wanna risk having car issues and I believe this place helped ease my mind about that. Highly recommend! Staff was very courteous and professional.Services: Tires, General repairs & maintenance, Electrical, Tire rotations, Vehicle Inspection, General repairs, Wheel alignment, Brakes

  Sam Mcgowen
a year ago
Took my truck here on 01-12-23. The customer service was amazing. They were open at 6:00 which is when I dropped my truck off and they were done by 12:00 . My truck now drives like it should . Thanks

  mike kennedy
a month ago
Great team at pfm south. They are always busy but also make sure you stay informed.

  Mark Bigham II
4 months ago
This place is awesome there was a lot of confusion between our insurance coverage providers and being able to get things taken care of but silverrock came through saw the problem out fixed it for us and overall it's just an a+ experience thanks

  Kelli Webster
7 months ago
This place is not the place to get your car worked on. They are way over priced and under new management. I've used this company in the past and I have recommended them to everyone now don't waste your time. Not worth it. They only got one star because I couldn't go lower and leave a review. Employees were nice but the new owners @#$%%#@uck.

  Brock Lickliter
4 months ago
Real good customer service, very professional and pretty precise on timing when they tell you they're going to be done

  Duane Miller
8 months ago
Had a car break down on a road trip. The guys at PFM rearranged the schedule to get me in first thing. They did a quick and professional job. When I got it back, the brakes felt like they were pulling which, admittedly, was probably me being nervous after losing a wheel while driving. They dropped everything, check it over and had two techs drive it to make sure it was right. Pricing was more than fair, work was exceptional. Snapped a wheel off my hub while driving and only lost one day on the trip because of these guys. Can t say enough about em.

  Jeffery Covert
10 months ago
Scheduled an oil change the day prior, started almost immediately. Gave notice to future maintenance repairs elsewhere.Didn't pressure "this needs to be done immediately before you leave here today." Will definitely schedule again for oil & other preventatives!Service: Auto maintenanceService: Auto maintenance

  Brian Walsh
a year ago
I was in town for a trade show and had some issues with my truck. They were able to get my truck worked on and ready to go within two days. I was able to get back to Florida without any issues. Great people to talk to and great people to work with. I highly recommend tyem.

  Mary Bales
7 months ago
Jason was very helpful and very much appreciated at a time when I was stranded 50 miles from home.Not many repair shops open after 5 PM.Thank You for being there when everyone else has gone home.

  Jamie B
a year ago
I cannot say enough good things about this place! My wife and I were in town for an unexpected funeral, we didn't get out of the services until after 5pm. When I started my (brand new, 2 year old vehicle) vehicle the check engine light came on. Now, my wife does panic quickly but I said it was probably nothing but another recall issue (we've had 7 on this vehicle alone bc it's the first of it's kind), we checked the diagnostic panel online and it stated everything should have been fine. With it being after 5pm no one around that side of town was open or open for much longer. I found this place via Google and called, they said bring it in (we were still thinking it was nothing but maybe just showing I needed an oil change before heading back on the road for our 7 hour trip back home) but we're honest about not being able to do much except a diagnostic panel bc they are a trucking company. We drove over and the gentleman who was to run the panel was just heading to lunch, no big deal, they offered for us to sit inside and wait (even offering sodas and water if we wanted them). We wait, maybe an hour, hour and half max and it's nothing major I just won't pass the emissions test back home (not surprised with the trouble I've had with this dang vehicle from the start). We thank them and get ready to pay, they say no charge (we had agreed to pay their fee in the beginning)! All in all, it was an amazing experience and one I haven't had much on that side of town in the past (I'm from Indiana). All the plaques on the wall and the reviews online are real when it comes to this place! Thank you again for being open later and working on a car that was out of your norm!

  Karin Gibson
9 months ago
PFM Auto & Fleet South took such great care to listen to the problems going on with my car, patiently answer all my questions, and all my concerns. Thank you Nathan! Will definitely recommend you!Service: TransmissionService: Transmission

  Sean Sanders
6 months ago
Great customer service they charge 150.00 just to diagnose the issue really dumbfounded on that. Took 3 days to get car back for only a fuse.Services: Electrical, BatteryServices: Electrical, Battery

  Tim Underwood
11 months ago
Vehicle front end was shaking all over the place.. David, the Service Advisor, listened to our issue. The technician rotated and balanced the tires and the vehicle rolled down the road like it was brand new. We will use PFM South again.Service: Tire rotationsService: Tire rotations

  Cheryl Hillan
2 years ago
Staff was very customer focused, friendly, and efficient. Had a screw in tire and they patched it. Can be a long wait depending on how busy, but I was able to drop it off and they called me when ready. David was great to work with and helped us get back on the road.Service: TiresService: Tires

  Dewayne Fincher
2 months ago
This is a good place to have semi work done they did exactly what I wanted done and explained the work to me as well with no negative feedback I will get more work done here in the future...thanks alot guys!!!

  Heather Cheshier
a month ago
Very polite and helped so much. Thank to all who helped us.

  Steve Spencer
6 months ago
Terrific service, the only place I would take my diesel trucks after repeated failures of their top competitor.

  NilBallew
4 months ago
These guys were great. Got me in and out for an oil change. Frank was awesome, very friendly and amazing customer service. I won t go anywhere else but here for any of my box truck needs. Thanks PFM!

  David Strauss
a year ago
We worked with Frank. He and his crew were so amazing and accommodating. There were able to get our concession trailer back on the road in no time at all!We appreciate everything that you did for us!Thank you so much!!

  T
2 years ago
If I could give these guys 20 stars I would!! Absolutely amazing quality work and unbelievably fast. If it wasn t for these guys our school buses would have never passed inspections. They cross every T and dot every I. And the customer service is outstanding. Always emailing with updates and will answer every call every time. Thank you SO much Frank!!! I will not go anywhere else.