Penske Collision Indy

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aaron Kao
a month ago
I recently entrusted my car's repair to Penske Auto, and I couldn't be more pleased with the outcome. Darren and the entire repair team went above and beyond to ensure every detail was taken care of. Their communication was top-notch, keeping me informed every step of the way. I highly recommend Penske Auto, and a heartfelt thank you to Darren and the repair team for their outstanding work.

  brianna walsh
8 months ago
Penske Collision Indy is a fantastic body shop! My boyfriend and I s vehicles were hit with hale damage back in June and Penske was very quick with repairs. They did an amazing job on both vehicles. Mine had a little bit more damage, nearly every panel was damaged, but within a month, they had it fixed. My boyfriend s truck had minor damage and within less than a week, they had it repaired. We will be recommending their excellent service to everyone! Thank you for your great customer service and reliability.

  Steve Kovats
a month ago
Penske Collision Indy is an AMAZING place.I purchased a new Truck from Penske this year and that experience was AMAZING as well.My Truck after a trip had damage from road stones and Penske Collision fixed it and the service and work done were super!This past week I had lots of damage from a hail storm here and took my new truck to Penske Collision and once again the service and repair were AMAZING.I cannot see any dents at all on my truck! The entire staff at Penske are super service people and the repair work was done very well.I highly recommend buying a vehicle from Penske and having all your service and repairs done by them as well! The entire Team is SUPER and Roberto who sold me my truck is the BEST and Alicia at Penske Collision who has helped me twice now is a SUPER Amazing Penske Associate as well! The work they do is very good so I will be taking my wife s Jeep that has had hail damage as well to Penske for repairs! Thanks Penske Z Steve Kovats

  Anthony Dunbar
10 months ago
They did a exceptional job on my truck. Only had it for bout a week and a half. I Highly recommend Penske Collision for your collision repairs. Here are before and after pics.

  Karen Pierce
3 months ago
Brock was amazing! He walked me through the entire process, expectations and timeline thoroughly and honestly. My car was done and looks fantastic. Highly recommend to any Honda owners needing repairs

  Imad Ali
2 months ago
We dropped of our car after minor damage to front bumber and front grille damage. We picked up our car today. After rit has been there for 3 weeks. First they were out of parts. Then they didn't get insurance approval. So finally by the time we get our car it has almost 1500 more miles on it. What is the reason for them to drive 1500 miles on a car that needs body work done.

  Arman A
5 months ago
I got rear ended by a distracted teen at a stop sign in March. There was enough damage on the bumper to require repairs. I dealt with Brock Raugh at Penske Collision who was awesome to work with. He was responsive, explained everything to me and overall did an excellent job of getting my car fixed and handling all the insurance paperwork. The quality of the repairs was top notch as well, everything looks excellent.The only complaint I have is that the bumper applique they installed has scratches and bubbles all over it and doesn't match the excellent body work they did if you look closely which is the reason for 4 stars.Services: Painting, Body & Trim

  Melba Serra
7 months ago
Professional staff. We're very satisfied with the work done on our vehicle. The bumper looks new. Professional job. I recommend Penske Collision Indy.

  Marilee Updike
2 months ago
Penske had my car for almost six weeks. They did a great job on the body but I am still missing a large piece of trim and am having difficulty calling or texting them.

  Chris Laurino
4 weeks ago
Came in for a glass chip and they took care of it quickly. Their price was competitive to many other shops around town. I'd go back.

  Blake Wood
3 weeks ago
I appreciate the professionalism and thorough work of Penske in repairing our vehicle in a timely manner. They answered all of our questions and kept in close contact with our insurance company.

  Mark Masser
6 months ago
When I returned home after picking up my SUV I found thick residue covering the spare tire and the whole well area around it. It took me 35-40 min to clean it up. Looks like the area was not covered before the work began....I would have expected better service....Services: Painting, Body & TrimServices: Painting, Body & Trim

  Michael Hasch
3 months ago
Did a great job on repairing vehicle after a no-fault collision. Very flexible and understanding of situation. Would highly recommend.

  Cory Gamble
4 months ago
Recently had my vehicle in for tree damage repair and I don't know what has changed from over the last couple of years because the quality of the repairs are not close to were they used to be and now when you complain about the bad work and just want it fixed right it's like pulling teeth to get someone to get back with you they just want to play the pass you to the next guy game.. wouldn't have posted this review but it's been 4 weeks since my car was worked on and they still haven't figured out anything yet I call and they say I can't get ahold of the manager that was handling your claim.. come on people you don't treat your customers like this ...

  pam law
6 months ago
I ordered a mirror and was told I would be called when the part came in. I was never contacted. I had a day off and went during business hours. When I got there the wrong mirror was ordered. I was told a new mirror would be ordered for the correct side. I was told again, I would be contacted when the new mirror came in. I was never contacted. I had another day off ( your business hours conflict with my work hours and availability) and decided to go since no one contacted me. The cars were lined out the door. I asked if the part came in. It took a minute to find and was asked could they schedule me another time to come in and pop in the mirror. I declined and said no because your business hours do not coincide with my availability. The sidebar conversation was not a side bar because I heard what was said. Although you may have been displeased with me just opting to buy the part and take it elsewhere to have it put in. It could have been said after I left. My time is valuable just like anyone else's. No one ever followed through on a simple call that the part was in. So wasting my time for a 3rd time was not an option.

  Rob Mullett
6 months ago
Generally very slow, unwilling to give vehicle updates or simply unresponsive to follow ups throughout service. Did not clean my car following work on car and did not really seem to care about returning vehicle completely covered in dust. Continue to find dust from the service throughout vehicle and follow up to that was totally ignored.

  Jane Guzaldo
2 months ago
Lifetime Warranty for the life of the vehicle, Certified repair technicians, works directly with Insurance claims, and easy to understand estimates.

  Rebeca Osuna
a month ago
Excellent service ! And fast. Brock was my contact person. He was great! Thank you Brock!

  Bob Foley
2 months ago
Needed paint and clearcoat on my 2023 Genesis GV80 - front end and right side. The results are beautiful and Penske Collision was great to work with. Clear communication, delivered early. I would definitely use them again.Service: PaintingService: Painting

  Lance Woods
6 months ago
After confirming a service appointment nearly 3x weeks ago the day before my appointment I reached out to confirm we were all set. Turns out I was never on their schedule and my parts were never ordered. No communication from Brock after multiple vm and emails.

  Dave Butcher
3 months ago
Expertly doneKept us aware of how the repairs were going.Very easy to work with regarding insurance repair as well as personal repair.

  Thomas Maksym
3 days ago
Very professional, skilled job of matching pearl white paint.

  Andrea Carroccia
a year ago
I had to take the time to type a review about Penske Collision to make others customers aware about my very unpleasant experience. I bought my brand new vehicle from Penske Honda dealership at the end of October 2022, unfortunately, I had an accident at the beginning of January and due to being a new Honda vehicle, I decided to take to Penske Collision. Working with my insurance and Penske Collision staff, finally got an appointment on Feb 27th (yes, a month and a half later). Luckily, my car was drivable and I could still commute to work. My insurance provided me information about other repair shop options and I wasn t supposed to wait that long, they could fix it faster; yet I decided to wait and take it to Penske because I had a great experience purchasing my car with them (thanks to Mario). The customer service manager from Penske Collision recommended me to get an estimate from my insurance before my drop-off so they could pre-order the parts to speed up the process and save me waiting time. He stated, I should expect 2-3 weeks wait, and the car would be ready . Almost 6 weeks later and when I picked up my vehicle, it was still missing the front passenger molding trim. I m glad they didn t hold it up for the missing part, but the customer service manager never mentioned that there was a missing part when I received the message that the car was ready. I was expecting my vehicle look like a brand new car again, there were some minor adjustment needed as well, but the worst part is that the shop doesn t have a clue about when the molding trim will be shipped to them because according to them, Honda Motor Company is not producing it. I can t even get a carwash because of the missing part. How does Honda launch a new vehicle if they don t have the parts to fix it?!). Also, when I took my vehicle home, the new windshield wiper fluid reservoir was broken, I put fluid and inmediately started leaking, that piece was replaced according with the itemized detail report I received from the shop.If you own a brand new Honda model. I DO NOT recommend you to take it to Penske unless you want to wait a long time and possibly get your car back with missing parts and unhappy with the result.I waited way more than the expected time and during that time I was paying a rental car, after the additional time, I couldn t keep affording one more week of the rental car, causing me issues to commute to work, and they didn t even bother to offer me a car out of the hundreds they have at their lot or pay for at least my last week of rental (as they have a partnership with Enterprise) when I purchased my Hrv from THEM.VERY unpleasant experience!!!

  Bob Stout
4 months ago
My go to body shop.. they do great work. I hear Marla sings like a song Bird... whenever she sings

  Courtney Brock
a year ago
Brought my 2022 Hyundai Accent to them after being rear ended. The repair work needed was minor (new bumper and some painting), but they did a fantastic job. My car almost looks nicer than the day we bought it! This may be common practice, but they washed and detailed the car prior to me picking it up. I wasn t expecting that and it was a very nice surprise.Service: Body & Trim

  Brittany
4 weeks ago
This is one of the most unprofessional dealerships I know. They don't update you on your vehicle when it's serviced and thry don't answer your questions right away; You have to go to the TOP manager to get results. I took my car to get serviced and I noticed my steering wheel was too loose while I was driving. When i took my car in, my steering wheel felt wayyyyyy better than this. I think someone dogged out my car steering wheel while in Penske possession because it rides different. Also, my trunk lock was jammed while in their possession. Some idiot closed my trunk with the net on the lock. Now my trunk is hard to open and close sometimes.I will NEVER GO BACK NOR WILL I RECOMMEND SOMEONE TO GO HERE!! I gave them 2 stars because my car is a chevy. I like Chevy cars but I will never go back to this dealership!! #POOREVERYTHING

  Stephanie Miller Magic Cleaning Services
2 years ago
I am very glad I chose to work with Penske for my auto body repair! My car was pretty well damaged and they got my. Any looking good as new! Mark was great to deal with through this process, and handled all of our concerns. I would definitely recommend this place to anyone needing work done! My car looks great again and I can t thank these guys enough! Thanks Mark and the staff at PenskeServices: Steering & suspension repair, Painting, Body & Trim, Brakes

  billy kidd
a year ago
COMMUNICATION WAS UNIMPRESSIVE. I found it difficult to understand why I couldn t get update calls with advisor after leaving multiple voice messages throughout the 3 weeks my car was being repaired. Additionally, when I would call customer service No one seemed to know when vehicle would be finished, I was given 3 difference dates. In fact I showed up without completion verification and fortunately it was finished. I m still perplexed as to the lack of communication, I ve used Penske Collision in the past and it was top notch.Service: Painting

  Honey Sowell
a year ago
My vehicle was wrecked and they brought my Chevy back to life! They waisted no time once the parts came in to get me my truck back asap! They were even considerate to the fact that I had to pay outta pocket for my rental, Suggested an accommodating schedule and communicated with me better than my insurance adjuster. I d absolutely refer this crew and the service they provide!Services: Painting, Body & Trim

  Nik Wilson
a year ago
Dylan was courtesy and friendly. My car was fixed in a timely manner. The free shuttle service was great because Diane is an absolutely beautiful soul!!! She is caring and professional. Love the team at Penske!!Service: Auto engine diagnosticService: Auto engine diagnostic