Penske Chevrolet Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Jones
5 days ago
The intake garage is nice, the people are nice, good turnaround time, and the work seems to have fixed the issue. Penske has always been good to me. I bought this car out of state.My issue, I think, is with GM. The tech said the software patch indicates the exact issue I had. If they (GM) knew about this issue, why could I not find it mentioned anywhere online? And why was I not notified? Or why did the dealer (not Penske) not update the car before giving me the keys?Will never know. But the service is excellent at Penske.

  Thomas Chamberlin
a day ago
I had brakes get to the point of grinding. Yeah I know....... anyways, I made an appointment-easy, brought my car in-easy and waited. I was kept informed on the progress. No "you need this" pressure, suggestions yes.Overall this is a dealership and I feel confident here, I don't want to just hope I get a good tech at a "we do brakes" typeofplace.

  Tom Collins
a week ago
I called the service department in advance of having work completed and asked for their all in price before taxes to install new rear break rotors and pads. Was quoted a price of $450. Final bill included additional $38 for shop supplies . The technician who checked me out said he didn t have any leeway on those charges. These folks need to be more transparent about their pricing. In my world, all in pricing before taxes would include shop supplies .

  Kelly Jessup
2 months ago
Service was great. The time frame it took to get the Black Bow Tie was ridiculous. I am pretty sure they forgot about it. I feel this way because, I went in to ask my sales guy about it and they had it in that afternoon.All that said I will absolutely continue to go to Penske for my service needs.

  Kirk Hostek
3 months ago
Fast, courteous and professional service. I couldn't be more delighted with my service advisor Dylan. He suggested I wait to see if the parts were available and updated me when the work was completed. My Suburban was washed when I picked it up. Excellent customer service. My family will now take their business to Penske. I don't live in this area but I would bring my Suburban back to Penske when ever I am in the area.

  Charles Auvinen
4 months ago
Penske Chevrolet Service Department did an excellent job. Installed our crossbars and side window wind deflectors.

  deanettra Moore
a month ago
Service was done on my car in a very timely manner. Staff are always so pleasant and welcoming. My Tech always keeps me in tune with what services are needed and recommended depending on my milage. Best place to go to get car serviced.Service: Oil changeService: Oil change

  Mike Hallahan
a week ago
Easy to schedule service. Good text reminder and follow-up. The technician CJ was knowledgeable and a good communicator. I would recommend the service to others.

  SAMERA DARLING
a month ago
Was in and out pretty quickly! Tobie was my service advisor and I ve been going to him for years. He works hard and really takes care of his customer!! He s the best!

  Jeremy Long
2 months ago
Team made it very easy to have regular maintenance on my Malibu. Amount was as estimated and completed in a timely manner.Trust in Penske team comes from experiences at a different brand's service center, but within the Penske family. Other Chevrolet service center experience led me to transition this first significant planned maintenance visit to a trusted name.

  enoc gaitan
3 months ago
Dylan is an excellent person. He treats you well and has excellent communication with you as a client. I took my vehicle to other dealerships to have them fix the problem I was experiencing with my truck, but they were never able to fix the problem I was experiencing with my truck. Here with Penske Chevrolet they were able to help me and solve my problem. Overall, the entire service department, as well as Dylan and the mechanics, were excellent. I recommend everyone bring their vehicles here at Penske Chevrolet for service or repair.

  k hawk
a month ago
I dropped off my 1996 corvette and everyone I dealt with from check-in to completion were very polite and communicated very well. Hank was helpful to check me in and Toby helped me through every step with kindness and professionalism.

  Chris Cousino
3 months ago
Clean, warm, comfortable waiting room with filtered water, tables & chairs, sofa and TV, outlets for powering my laptop.My car's oil was changed and tires rotated quickly and efficiently. They even washed my car! I had a free oil change coupon and they did not charge me for the tire rotation which I thought was very nice of them.I'll be coming back for future service needs.Service: Oil change

  Lynn Deters
2 days ago
I was traveling out of state through Indianapolis when my vehicle broke down. The service department worked the vehicle in and repaired it on a Saturday. Communication was great. I could not be more pleased!

  Pete Garvey
2 weeks ago
Keith and the rest of the staff are very friendly and professional. It s a very welcoming environment. Diane who handles the shuttle is just the best. Highly recommend Penske.

  Brian Sommer
3 months ago
They got me in last minute for a battery issue. Keith was great. If the battery had been free it would have been a perfect experience first time there. Obviously I know they aren't free

  Pamela Jones
2 weeks ago
My experience at Penskis is always great. Everyone is so pleasant and personable. I can't remember a time that I have had to return my car for a mistake. They work very closely with you trying to get you a good deal. Me being a woman, has never been taken advantage of like I have heard others say from other businesses. They treat me equally without bias, and I appreciate that. Penskis is the only Dealership I have ever brought my car in for repairs. I have in the past looked around other places before going to the Dealership, however that's not the case with Penskis. I prefer taking my car to them because I know the job will be done correctly without having to take my vehicle back for recheck.

  Brietta Blake
5 months ago
We have had another great experience with Penske. They have been so reliable and Keith over at the service department has been one of the main reasons we keep coming back! The people, the service, the communication and the speed at which they get things done are outstanding. Thank you all!The Blakes

  Terry Ness
4 months ago
Being in Indianapolis over Thanksgiving and having a car issue was not good. Penske Chevrolet and especially service advisor Toby made it easy and stress free. Very pleasant and professional. Thanks very much.

  Marc J. Howard
2 months ago
Great service! Got the problem diagnosed quickly and completed the repairs promptly. Researched if the issue was under warranty or a factory recall.Very friendly and cordial staff!! This business knows what customer service is and is a prime example of knowing how to treat customers right. Free coffee and hot chocolate in the customers lounge was great.Service: Auto engine diagnostic

  Kornelius Easton
a month ago
Keith Jones helped me out in the service department. He was great! He got me in and got me out. The overall staff was very helpful and prompt.

  Sharon Miller
2 months ago
Service Rep Keith was very welcoming. On phone when arrived but took care of my concerns & wrote up request with explanation of services expected. Very courtious & smile . Excellent rep for ur company !

  Hernan Anzola
4 months ago
During my visit two tire pressure sensors stopped working but the team recognized the cost for the two sensors and replaced them for free. The service agent was understanding and respectful.

  Tina Spells
5 months ago
I usually have had a great experience with the service department,but this last one wasn't so great.l had my car detailed an it was done very poorly. l was truly disappointed with the service as well as the chemicals that was used. I've had my car detailed there before, and l've never experienced the strong odor that was left from the chemicals?With me having respiratory problems it was very difficult for me to even be in my own car!

  Joseph Hill
2 months ago
They take care of me every time, especially in the service department. I want to give a big shout out to Keith and Toby. They always getting me right every single time

  Bob Tomlinson
a month ago
They closed on a different time than what the door said, so I went the full weekend without a car. Door says they close at 4 on Saturday but they closed at 3 that day. I showed up at 3:30 and everyone was gone. I also had to lock my car as they left with my car unlocked.

  Porter Redkey
a month ago
Keith was fantastic!Car was left with Sales for a pickup. I was handed my keys and told car was right outside, but it was parked over by the gate instead.

  Joe Gilbert
2 months ago
I feel like the Penske Chevy service department is exceptional. They are easy to schedule, they communicate well via text, and are very nice to work with.

  Chance Alexander
3 months ago
We brought the car in for a blown tire to get replaced. When bringing the car in, we asked if the other 3 tires could be filled with air, which we were told yes. Upon pickup, I asked if the tires were aired, which I was told yes. I checked them myself, and none of the 3 tires were filled - one of them was sitting dangerously low around 22psi. Leaving a one star review because the representative lied straight to my face about the tires being aired.

  Len Vallone
3 months ago
Keith is a top notch Service Advisor. He takes care of my vehicles, is prompt and works with you to make the experience pleasant.