Napleton Fiat of Indianapolis

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  James Manos
2 months ago
The staff at Napleton made my purchase very simple and easy. I love my Durango!

  Miranda Perhealth
a year ago
Great purchase! Even better experience! From the point of speaking with Tyler over the phone from Tennessee, processing online, to driving to Indianapolis, this was a no haggle, smooth purchase. We bought a Fiat, 124 Spider, Abarth and couldn t be more pleased with the car and our experience with Napleton. Everyone was so welcoming on a busy Saturday! The music was pleasing to my ears and The Price is Right airing in the customer lobby brought me back to my childhood! And yes! The price was right!!!Thank you Steve for the test drive along with the tour of Carmel and its many roundabouts! Thank you Tyler for purchasing this convertible in the middle of winter so we could give it a home! Ken was very personable! But thank you most to the the witty finance guy, which I cannot remember his name now! The banter, candidness, and wittiness makes you want to purchase anything from this guy!! We will keep you all in mind for our next auto purchase!!! The Ellenburg s

  Kristy Templet
5 months ago
I recently took my Fiat in because my check engine light was on. After a diagnostic, they came back to me with over $8,000 of necessary and critical concerns that needed immediate repair. They charged such exorbitant prices that my 100,000 mile Premiere Warranty would only cover about a fourth of that. And although I know that regular wear and tear (brakes, tires, etc) are not covered, just to give you an example, they wanted to charge me $136 to change the rear wiper. I bought one at Auto Zone for $12, and they installed it for free. They wanted to charge me $2000+ for a new set of tires, the same tires I just purchased at Walmart for $352.Unless you have cash just burning a hole in your pocket, please take your car ANYWHERE but here.*Update* I just got back from a local brakes shop, and they told me I still had another 50,000 miles left on these brakes, no need for repair. Napleton tried to charge me $1,300 for a repair I didn t even NEED.

  Debbie Golden
a week ago
Patrick Is The Best in the Service Dept. He met every need, above and beyond. Thank you Patrick

  Sandra Marcia
6 months ago
Brian was outstanding with my new Jeep!I could recommend him to help to get deal with your car

  Doodle Bob
a year ago
I had towed a Fiat 500 to this dealership to get a key program. The employees were very helpful, they helped me get the car off the tow dolly. I left my key in the overnight lock box and took my truck back to the shop. Next day, we receive a call from the lady at the service desk telling us that the OBD port in the fiat wasn t working and that it was a requirement for the key program. I thought no problem so I ask how much it is. She quotes me $359. For an OBD port. The dummy technician couldve just used a bridge on the port pins and instead decides he wants to charge us for a whole new OBD port. Seriously? Minus one star. This dealership is great, unless you re coming here to get your car fixed.

  Jim Selvio
3 years ago
So, we just had the most awesome experience we could ve ever hoped for. We were out test driving a 4 year old Fiat 500X with 85k miles from an independent car dealer when we experienced a vibration while the car was in drive and stopped. We called Napleton Fiat of Indianapolis and ask for service. We were connected to Jeff Bell and we explained our situation. He offered for us to bring the car into him immediately and he would do an inspection to let us know anything and everything that might be going on with that car. Jeff and his team completed a very detailed inspection and provided back a written report. The vibration turned out to be an engine mount that was beginning to fail. They also inspected almost everything you could think of including suspension, brakes, tires, linkage, etc. They could ve very easily told us many of these things needed repaired or replaced and we would ve believed them, but instead they verified that the car was in very good shape and worthy of consideration to purchase. Considering there was no future commitment or past loyalty on our part we are humbled by the attention and transparency afforded us. We did go back to the dealer and purchase the car. Napleton can count on our loyalty going forward as long as we have this car.

  Joshua Riggs
2 years ago
Another great experience with Napleton Italian Imports; Brett, Will, and the team were efficient and fast completing my car's services. They even offered thorough diagnostics of my car to help find the root of some problems. Thanks again!

  Gabby Sumner
3 years ago
They were amazing!!! I had a sudden issue with a back break light on a long road trip, so I stopped by the nearest Fiat dealership. I called and less than 15 minutes later, I was there and they were already repairing my light. They were fast, inexpensive, thorough, and kind and extremely helpful the entire time. Could not have had a better experience!!

  Tina pulliam
4 years ago
Jeff Bell was extremely helpful and explained everything thoroughly. I was treated like a first class customer and I couldn t have asked for anymore! My maintenance was taken care of and he went over the paper work completely and made it easy for me to understand. Jeff was the best!! Thank you again! 5 Stars all the way.

  Randy Warren
4 years ago
My salesman, John McGloin was top notch, knowledgeable about his inventory, and a great guy to do business with. Took all the time I needed to make my purchase memorable. I highly recommend this establishment to anyone looking for a Fiat...Update. I've been back a few times this year, for service, and a pothole damaged rim. Will, in the service department, is such a pleasure to deal with. I cannot begin to say how well this dealership treats their customers. Thanks guys for all you do...

  Joanna Maynard
5 years ago
When I went in last week I wasn't sure how things would work out or if they would. I didn't feel comfortable making a major decision on a car without my husband but our schedules make it so difficult to get into indy at the same time. Janae Andrews was absolutely fantastic, she didn't push or try to talk me into making a decision without him. She helped me get set up to actually take the car I was wanting home so he and I could talk and check everything out without any pressure. When it came down to it and we decided to buy the vehicle she was again fantastic and so kind and helpful. There was a small weird issue with a sensor on the tire and the other staff members that were working on it and helping were super sweet too. It was a little slow but everyone was obviously doing their best and trying to keep things moving so I could get going. Since then I am loving my new fiat 500x, Luigi is a fantastic little car and so fun to drive.

  Sean A
7 years ago
My salesman was John McGloin Jr. He's so far the best salesman I've worked with in any dealership. Very helpful and he went above and beyond to satisfy my needs. It's been a pleasure dealing with them and they have a great selection of cars.

  Hannah Schriner
2 years ago
Bought a fiat from them around two years ago - it was the worst experience ever. Especially for my first time purchasing a car. Car was not even clean when I took it home. They messed up the whole processes and I had to drive back and forth (I work a full time job so you can imagine this was annoying) a bunch to help correct THEIR mistakes. Looking back now they sold me a car way above its actual value and then made the whole process a nightmare. Never buy from them - especially first time car buyer. Seriously don't go here.

  Mason Ashment
5 years ago
I live out of town, but was nearby for an appointment. I dropped in with no warning and Heath was able to get my car in to be serviced immediately. He was very helpful and professional, and made the whole process painless for me.

  Ashley Jones
10 years ago
What a pleasant experience! Brad Norman helped me with my purchase and I couldn t be happier. He was very helpful and did not pressure me into a purchase like other dealerships were. I traded in my Fiat 500 Pop for a Fiat 500L. Brad was very knowledgeable of every car on his lot, and answered any (and many) questions that I had about the Fiat L with ease! I was very happy with Butler Fiat, and very pleased with the price that I paid. I will definitely recommend Brad and Butler Fiat to all of my Fiat Buddies at our next club meeting! Thank you so much, Brad!

  patrick milburn
2 years ago
I've been there twice, and both has been with professional, kind, & patience service. Joe was very helpful, understanding of issues with my vehicle. He worked me in scheduling a service appointment. Very helpful staff.

  Ashley Riggs
a year ago
My husband and I had a warm welcome from Buddy both Buddy and Tyler helped meet our needs with finding the minivan of our dreams!

  Hallie O'dore
2 years ago
Cody was such a huge help! Buying my first car on my own was a super stressful thought but he definitely made the process as easy as possible!

  Candi Maine
a year ago
Tyler and Tim did a great job at helping us get a deal on my new van.

  Saz H
4 years ago
This is my second visit to this location....While needing a Recall done on my Fiat, I was greeted with kindness and reassurance that my vehicle would be repaired properly, and timely, and it was! Will Peters and his team were Great, and I would have no problem recommending this location for all my Fiat needs.Thanks Napleton Fiat :)

  lolidayz
10 years ago
I absolutely LOVE my new Fiat 500L! Jeremy and all the guys at Butler Fiat went above and beyond to make our first experience with them the best possible! I will definitely be telling my friends where I got my new car and would whole heartedly recommend the guys at Butler Fiat in Indy to anyone who asks!Jeremy is awesome! Despite being very busy, he made me feel like his only and most important customer. And unlike some of those "other guys" out there, he always returned my phone calls....even when the questions were (in my opinion) stupid ones.

  Taimur H
3 years ago
I sold them my Alfa Romeo Quadra foglio on 5/39/2020 to Steve Maiz for 46,750.00They took possession of the vehicle and bill of sale reports 11,662.62 on delivery due to me. There was a Lein on the vehicle which they paid and said waiting on title to give me my funds back. How could you take possession of the vehicle and tell me to wait a month and numerous follow ups to get my money back.You listed the vehicle on sale weeks ago. What are you waiting for the vehicle to sell to give my money back?

  Amanda Grevenstuk
4 years ago
Horrible experience delivering uber eats to this location, Rick who I delivered to screamed at me while every other employee behind him watched. Absolutely childish behavior. 0 out of 5 stars.

  Rachel Belcastro
6 years ago
Larry Lesnick the GM reached out per my my inquiry regarding car. I m located out of state, and received accurate honest info regarding the car. These guys are professional and easy to deal with. I highly recommend them.

  Brianne Sowers
a year ago
Austin was amazing! Definitely made the process smooth. Totally worth the three hour drive!

  John
5 years ago
Great experience dealing with Marc. No nonsense negotiations and were very fair with the transaction. They were willing to go the extra mile to get the job done.

  Champayne
2 years ago
Napleton made my first car buying experience one I ll never forget! Definitely recommend this dealership!

  Erin H
11 months ago
Great people, wonderful used selections. Loved working with Gil and buddy.

  Frances Anderson
2 years ago
I had a great experience at Napleton! Henry especially was really helpful. He helped me find the perfect car!