Falcone Subaru Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Baili Agee
2 months ago
This is the second time, I've had my vehicle up to the service center for tire repairs. Dang nails found my rear tires. Both times, Ryan was communicative and had me fixed up with an hour or so. This time I dropped it off, and they still had me out within 2 hours and I didn't have an appointment. I've been to many dealerships over years and have been management at shops before.. this is a top notch facility. Highly recommend them.

  Michaela Iglesias
5 months ago
Falconer s customer service is exceptional! Better than the more well known VW dealership on the north side where everything is not all good.I came into Falcone recently, I m need of a top off on my engine coolant. I didn t have an appointment, and not only did the welcome me with smiles, they topped off my coolant and reset my low pressure tire lights at no charge.They always go above and beyond, and they stand by their promises and over deliver.Thank you all.Service: Tires

  Andy Beecham
5 months ago
I continue to be pleased with my experience at Falcone Subaru. I am usually a DIY service kind of guy but their prices and level of service make it not worth the hassle of doing regular maintenance myself. They never try and push stuff on me that isn t needed and my Outback is always ready ahead of the scheduled time.Unless I m given a compelling reason to do otherwise, I ll continue to go to Falcone for all my service needs and will almost certainly purchase my next Subaru from them as well.Services: Air & cabin filter replacement, Oil change

  Sabae Jones Martin
5 months ago
I have always had wonderful experiences with Falcone Volkswagen and Steve H. is THE BEST service representative I've ever had the pleasure of working with.I actually look forward to taking my car in for service or repair because I KNOW I'm working with honest, knowledgeable and patient representatives.I'm thankful I chose Falcone Volkswagen and I'm delighted that Steve H. is my service representative.Thank you to Steve H. and the Falcone Service Team!S. MartinServices: Electrical repair, Electrical, Auto engine diagnostic, Brakes, Brake service & repair, Oil change

  Ali Siddiqui
5 months ago
Honestly some of the best service I ve ever received. I usually dread going to auto servicing places simply out of my own ignorance and fear of getting ripped off, but Steve s professionalism put me at ease. I came in for a quick oil change and some recalls and was out the door in <45 minutes.Keep up the great work!Service: Oil change

  John Luginbill
5 months ago
The Falcone Service team is proactive, they look for ways to help you AND help you save money, they are problem solvers seriously, who loves to get their car serviced? Nobody. But this is the best experience you can have. Five Stars in everything.Services: Air & cabin filter replacement, Tires, Electrical, Auto engine diagnostic, Body & Trim, Wheel alignment, Brakes, Brake service & repair, Battery, Oil changeServices: Air & cabin filter replacement, Tires, Electrical, Auto engine diagnostic, Body & Trim, Wheel alignment, Brakes, Brake service & repair, Battery, Oil change

  Justin Wilczynski
5 months ago
Staff was extremely friendly. Listened to our concerns. They communicated timelines and got the work done quicker than estimated.Entire team made sure they communicated daily to keep us in the loop. Extremely satisfied with EVERYONE at Falcone.Service: Auto engine diagnostic

  Torri Goble
5 months ago
I bought a used Subaru in 2020. I ve always felt dealerships don t like to deal with you if you didn t buy your car there or don t have a newer vehicle. I have a 2013. And the 1st time I brought it in .Falcone treated me like family! They speak when you come in, never really a wait. They prefer you make an appointment. Complimentary Longs donuts while you wait!!! Fancy!!! I ve always had a great experience when I bring in my vehicle. Tony always takes care of me. And everyone there is friendly and attentive Knowledgeable as well!!! They don t push services on you, or tell you that you need unnecessary work done. Yes blew my mind as well!!! I love, love, love my Subaru!!! I know it will not last forever, but I will buy from Falcone when the time comes. I know several people who have purchased there as well and all have had great experiences!!! They re local and down to earth. I trust that my means of transportation is in safe hands!!!Services: Auto engine diagnostic, Brake service & repair, Oil change

  Aaron Mendez
5 months ago
I only take my vehicle here for service and am never disappointed. The staff is always super friendly, they have a great location for me to work while I am waiting on my vehicle and they are always very good with their communication. If parts are required they have had them in stock and make same day repairs. Highly recommend for any Subaru owner

  Marty Himsel
5 months ago
I was amazed at how friendly everyone was. They were so nice and made waiting for my car to be serviced a special day. And it didn t even take my car as long as they estimated to get serviced. They were always checking to see if we needed anything. Tony was very nice and hospitable. I definitely will be taking my Subaru back there the next time it needs to be serviced!Services: Transmission, Exhaust, Electrical, Auto engine diagnostic, Body & Trim, Wheel alignment, Brake service & repair, Oil change

  Evan Miller
5 months ago
Steve has consistently over the last year and a half shown he and the whole Falcone team are willing to go above and beyond for their customers. Through five wheel bearings on one corner they finally got the thing fixed, something I am so grateful for! Everybody who ever contacted me was friendly, succinct, and knowledgeable. Thanks guys.

  Stephen Robison
5 months ago
Falcone service is always professional and efficient. I have found their diagnoses to be spot on, and accurate. Quick, and accommodating to my needs. I highly recommend them to meet your needs!

  Denise Morrow
5 months ago
This service center for my 2013 VW will always receive high remarks from me. I had my car towed in on a day where the service technicians were extremely busy, as they usually are every day. I figured I would get a rental because my car seemed to be seriously unwell. Within a couple of hours, Service Advisor, Stephen Halloran got back to me to let me know they got my car fixed and I was ready to go! To me, that was truly great customer care! Thank you Falcone Volkswagen Service Center!!

  Ashley Wilson
5 months ago
Steve is always a pleasure to work with, he is efficient and forthright throughout the process. I always have been a loyal customer of Falcone and would highly recommend their services.Services: Tires, BrakesServices: Tires, Brakes

  Jeremy Echerd
5 months ago
No one wants to have an unscheduled repair, but Ryan and Falcone Subaru made it the best possible experience they could have. The repair was done very quickly and they communicated very well. In fact, our only complaint is that they wouldn t just swap our Ascent for the loaded new Ascent they provided us as a loaner . Seriously though, Falcone Subaru is the ONLY dealer that we will go to for repairs!

  Pierce DeBrock
5 months ago
Had my 2017 wrx get some repairs here. I ve had issues with other Subaru dealerships but these guys were great. My service rep was kind and quick to respond. Highly recommendService: Transmission repairService: Transmission repair

  Ed Choate
5 months ago
Tony Varcak at Falcone Subaru always does a great job for me. He is always courteous and informative, letting me know the status of my Subaru service and advising me of issues along the way. Thanks, Tony!Services: Brakes, Oil changeServices: Brakes, Oil change

  Valerie Austin
5 months ago
Excellent service. Scheduled an oil change and they went above and beyond. Checked my car for warranty and even fixed a broken sunglass holder, topped off fluids, checked tires and filters, and washed it.

  Tom Aldredge
a month ago
Communication from Tony was superior from start to finish. They care for my vehicles like they were their own!

  Alexander Vuynovich
5 months ago
Tony was so rude and short tempered.He tried to charge me $150 dollars for a check engine light issue he couldn t fix. When I tried to get the charge removed, he was incredibly rude and said he was going to charge me more for the repair by removing other discounts he gave me.I decided to leave rather than argue with this unreasonable, rude and incredibly angry and bad tempered man. As I was leaving he chased after me threatening to call the police if I left with my keys.I later got a call from a manager who fixed this issue for me and apologized, but If this was my business I would appalled to have Tony representing me.Services: Steering & suspension repair, Wheel alignment

  Mike Holtz
5 months ago
Great experience having my 2023 Subaru Forester serviced. Tony was very accommodating and went above and beyond to ensure I was satisfied! 5 stars!Service: Oil changeService: Oil change

  David Talarico
5 months ago
Falcone Subaru ALWAYS takes care of me. Tony V. is the best. That s why I come from Noblesville to get my car serviced. Outstanding customer service! Bravo!Services: Tires, Steering & suspension repair, Brakes, Oil changeServices: Tires, Steering & suspension repair, Brakes, Oil change

  Gina Leman
5 months ago
Welcoming and thorough. Efficient service. Honest no hidden fees and located a coupon to offset the cost. Free car wash. Will return for my regular checksServices: Tires, Oil changeServices: Tires, Oil change

  A. Murphy
5 months ago
Service was quick and the people at Falcone are really nice. They will do their best to help you and service your vehicle with care.

  Diane Jarosz
5 months ago
Excellent customer service! Honest, trustworthy and knowledgeable! I will never purchase a new car anywhere else. Won t allow anyone else to work on my VW Golf wagen.

  john godfrey
5 months ago
Always great service from Steve and crew. Top notch work and adviceThey have taken care of me over the lives of 6+ VW sHighly recommendedServices: Tires, Electrical, Body & Trim, BrakesServices: Tires, Electrical, Body & Trim, Brakes

  Bill
5 months ago
Always a start-to-finish stellar experience at Falcone VW Service. Terrific at communicating along the way if I wait onsite for my vehicle.Services: Tires, Oil changeServices: Tires, Oil change

  Annie Puckett
11 months ago
The way Tony talk to me as a customer the one who sits at the first desk was appalling I tried to contact him for almost two and a half months about my heat being stuck in my windows not defrosting left voicemails on his phone and service desk phone also at the service today Tony talk to me really bad he know he was wrong because I was trying to reach out and get my car fixed and he never respond now my heat only works at 4 mind you my heat been on constantly for 3 almost and to get it fixed it's $147 and I'll Tony keep saying to me where the car has 256000 what does that has to do with anything when my car is well taken care made me feel like I was treated this way cuz I am of color

  Lizzie Dee
5 months ago
They did a great job getting my oil changed even though I didn t have an appointment despite having attempted without getting a callback to make the appointment. They were very nice and handled my frustration well!

  D. B.
5 months ago
I have been going to Falcone for 10+ years for vehicle purchases and service. They are top notch and have always done right by me.Services: Air & cabin filter replacement, Tires, Electrical, Auto engine diagnostic, Body & Trim, Wheel alignment, Air conditioning, Battery, Oil changeServices: Air & cabin filter replacement, Tires, Electrical, Auto engine diagnostic, Body & Trim, Wheel alignment, Air conditioning, Battery, Oil change