Falcone Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nick Alexander
2 weeks ago
Took my 2013 Passat end for a minor front end collision and finally got it back 5 weeks later after numerous lies. The car was still drivable when I dropped it off for an estimate and was told to just leave since it would be a quick repair. 5 weeks later and numerous phone calls i finally got get get my car. I drive it for a few days and go to check the oil that following weekend to realize the hood latch would not release. I called and left voicemail to not get a call back. I ended up fixing the car myself. The car looks good after the repair but obviously after I complained about the lead time they pushed it through quick and didn t double check their work.

  Dustin Weinbrecht
5 months ago
I ve used Falcone Collision Center on several occasions. The service is great & the staff is friendly and helpful. Always timely service with frequent progress updates. In both cases the cars look as good as new when repair is complete. The only place in Indy I d take my vehicle.

  Jesse Clark
11 months ago
The staff was amazing. I took my car in for repair of some scratches on a side door. They were able to buff them out in under 10 minutes, free of charge. Outstanding! I would definitely go back to them for future repair work.Service: Body & TrimService: Body & Trim

  Brittney Lenfert
4 years ago
This is the ONLY place VW and Subaru drivers should take their cars when they need any kind of body work. They are not only wonderful and caring people, but their work is perfect. I was hit by a Semi back in February and was extremely nervous about the work being done to my 2017 Outback. The manager, Travis, kept me updated along the way and when I got my car back, it looked better than new.

  Janice Sizemore
a year ago
Never had a bad experience always treated like a family member. Our car was in an accident. You would never know it. This is our 4th Subaru with them. Thank You Falcone for excellent job of repairing our vehicle can't tell it was ever in an accident.ehical.

  Jenna Wertman
11 months ago
I had a good experience with this team- had some small body work done and they were great to work with. The team members were super helpful and polite whenever I called to check in on progress. I would take my car here again for sure but won t be sad if I don t need collision work in the future lol!

  Michael O'Hara
a year ago
Really great experience at the Falcone Collission Center. The team was communicative and answered all of my questions. They did an awesome job replacing my passenger side door and even gave the inside a thorough cleaning before I picked it up.Service: Body & TrimService: Body & Trim

  Jeffrey Nazario (Mr. J)
3 years ago
Definitely a great experience at the Falcone Collision Center.Service was prompt and professional at both the former location and the new collision center. The new location is very convenient to access and the waiting area is a big upgrade from before.There was a slight mishap with my insurance claim charges and the staff had everything sorted out ASAP. Honest mistakes happen so a big "Thank You!" to everyone. The finished repairs are top notch and their reputation is well deserved.Highly recommended.

  Karina Korsh
4 years ago
The crew at Falcone Collision Center was absolutely wonderful. They were able (for my unique situation) to pre-order parts for my body work to minimize the time my car had to be in the shop. They provided me timely updates and were incredibly kind. I certainly hope I will not be back anytime soon, but I'm glad to know there's a great place to take my Subaru for repair here in downtown Indy!

  Gregory Lenfert
6 years ago
First off the work they did was amazing. Looks absolutely brand new. I have had my car and my wife's forester worked on and both were professionally done.On the other hand it took a couple of days longer than told and I had to call myself to get status updates. I think they were a little short handed and packed at the time so it's not a big deal. Either way I would recommend anybody take there car there.

  Matt Hazen
5 years ago
They've had my car for 5 days going on 6 and haven't touched it yet. They told me they were going to take it over to the service center 2 days ago and have the engine looked at before they did any body work. I called back yesterday to find out that they never did that. I was told by a receptionist tonight that the worker was out of the office but would be back before they closed, so i left a message on his phone (as i was instructed to do) and was told he would call me as soon as he was back. Well they've been closed for an hour and I still haven't gotten a call. I am on vacation and trusted them with my car based on other reviews but they have made it extremely hard to enjoy my vacation when it feels like I have to babysit them. UPDATE: Now that they are working on it. They are very nice and are doing everything to get the price as low as possible. Most mechanics/shops won't do that. Because of that I'm changing my rating all the way up to 4 stars, just because of how rare that is and how much i appreciate it.

  Elyse Geis
6 years ago
I was in a minor accident a couple weeks ago. I called Falcone Collision (I purchased my car from Falcone as well) the next morning. They were amazing and so helpful throughout the whole process. They prepared my quote quickly, worked with my insurance company, and were able to repair the damage and get my car back to me in no time!! It looks like new! The customer service there is always the best. I highly recommend Falcone to anyone and everyone!! Thank you!!!

  Erin Drake
5 years ago
After owning my Subaru (purchased at Falcone Subaru...) for less than 3 months I was was hit and left with body damage on my new car. I knew immediately this is where I wanted to take my vehicle and was not disappointing. The team got me in right away, worked with my insurance, and did an outstanding job. She's as good as new. Thanks!!

  Jason Cota
2 years ago
Coming from a former IndyCar backgrounds I must say that I am a bit picky. Travis and his team are second to none! Last year they did some major repairs on my WRX, The paint job was flawless and I am more than happy with the results. One year later I noticed a small defect that was no one s fault, I brought it to Travis s attention and without question he took care of it. Good body shops are hard to come bye but I strongly recommend travis and his team at Falcone hands-down.

  Justin H
2 years ago
Completely unprofessional, part for sun roof as ordered 6 wks ago.No communication between Ashley/ Travis. They both were completely unapologetic about the delays. Never called about up dates, horrible.NEVER USE THEM. SAVE YOUR MONEY AND TIME!!Service: General repairs & maintenanceService: General repairs & maintenance

  nathan rude
a year ago
They did a great job repairing our car from being rear-ended. Very friendly staff. I would highly recommend this body shop.

  Brian McGinnis
2 months ago
Great people. Fast service

  eufemia ruiz
3 months ago
Horrible experience! Not a good service!

  April Hardy
2 years ago
So perfessional, knowledgeable, attentive, an amazing customer service. Thankx bunches to the guy who inspected my car, sorry I didn't get your name. Your great!Service: Body & TrimService: Body & Trim

  William Johnson
3 years ago
Estimates are fast and safe. The repairs are fast and cost effective. The people are great!

  Nathan Marine
9 months ago
Not even sure they know where my car is..

  eric gehlbach
a year ago
Good place for a quick detailed quote. Thanks Tracy.

  constance temm
5 years ago
did an estimate rapidly, but no discussion even if you know what you're talking about.

  Peggy Smith
a year ago
The 2 women in the office are very nice

  Angela Cornelius
a year ago
Great service. Friendly and professional.Service: Body & TrimService: Body & Trim

  Flow Law
4 years ago
Absolutely wonderful great service wonderful service people it don't get no better than this

  Neil Devadasan
4 years ago
Wonderful people and great body shop.

  Christa Drumwright
3 years ago
Great customer service!

  Simon Ponder
7 years ago
Taking care of my baby...

  Bill Mitchell
2 years ago
Pick up parts