Dreyer & Reinbold BMW Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Vu Tran
2 weeks ago
Amazing and friendly staffs. As always taking good care of customer. Nice and clean show rooms with a lot of cool cars.

  Jeffrey Cass
2 weeks ago
I always have a great experience! Peter, my advisor is helpful, knowledgeable, and very professional. Car maintenance and repairs can be stressful, but the outstanding service I receive from Peter and the rest of the team is phenomenal! Thank you!

  Beverly Thompson
2 weeks ago
Great service experience at Dreyer Reinbold today! As always, Aaron and Giselle make maintenance appointments easy and efficient! Many thanks to both...until next time!

  Donald Redic
2 weeks ago
Dreyer & Reinbold BMW always provide top notch service. Darrick Thames, Service Advisor, always provides great customer service and he provides updates regularly so I don't have to wonder what is happening with my vehicle.

  Patrick Preston
2 months ago
Vu is very prompt and courteous anddid a great job on helping me get the service on my BMW completed.Very Satisfied......

  Jason Harper
2 weeks ago
Giselle and Vu were so helpful. They made a stressful situation so much better. Definitely recommend Dreyer & Reinbolds BMW service department!!!

  Samuel Markin
2 weeks ago
Great customer service, friendly associate. The parts department team are very knowledgeable. Kudos!!!

  Anthony Costa
2 weeks ago
Great service, Vu and Giselle were very polite and helpful.

  jose vega
2 weeks ago
Vu is a really good advisor and the cashier made it really easy checking out.

  Evan Kamm
2 weeks ago
I worked with Matt and he was great! Very helpful and personable

  Sean Buckman
a week ago
Great Service Wil Definitely Be Back Elijah Was Awesome

  Rod Burns
a week ago
Excellent and prompt service as always. Thank you, Elijah!

  Greg Hopkinson
2 weeks ago
Good customer service. Elijah was very helpful.

  Rohit Kalra
2 weeks ago
Great service, very polite and helpful staff.

  Donald Eldridge
9 months ago
I love the service department here Aaron is a great service advisor along with many others (Paul) is great as well but I'm assigned to Aaron.It's a BMW and service is expensive but it's a BMW. Great service staff make it nice. Definitely appreciate them!

  martin flores
3 months ago
Great service, advisor Vu is awesome receptionist was helpful.

  Mahmoud Abdel-Rahman
10 months ago
Always great service and clean restroom

  Kelly Lee
a year ago
I took my husband s car in for bumper damage. After 3 hours they sent me home with incomplete work leaving residual paint from the accident all over the bumper & faulty sensor alert warning message. I immediately called the service department asking about these missed repairs. No apology. No acknowledgment for the incomplete work. No integrity about the shoddy workmanship. I would not recommend using this BMW service department.Service: Body & Trim

  Jose Leon
a year ago
The team at Dreyer provides the really awesome service. It is what my car and I deserve! Derrick has been my service rep through two cars and over 14 years. Derrick is not only knowlegible but also prompt and personable. And it's rare that don t have a loaner waiting, and getting in and out is a breeze! are quick, I must say the video that is provided after your car is inspected is a differentiator. Within minutes of the inspection, you get to hear directly from the BMW certified service tech. In the video, he shows you exactly what he has found and talks you through each finding and recommendation. Truely first class!Can you service your beemer somewhere else for a few bucks less? Sure... but why? I continue to recommend DR to my BMW owning friends!

  SA W
a week ago
Good! Ask Vu for advice

  Pam K
4 months ago
D&R is top notch in customer service and service.

  Wilson Reyes
3 years ago
This shop is normally outstanding. We brought my BMW in for a diagnostic and it took them five days! I had an issue with technician Aaron there before so when I got him again, I requested someone else. They wouldn t change. So, they never figured out what was wrong with my car! So we gave up and just towed the car away.

  Mackenzie Cruz
3 years ago
Had some issues with my BMW's starter and battery - took a few days to diagnose and complete the work but they gave me a loaner car and Dean kept me updated every step of the way. If you take your car in, Dean will be sure to take care of you and talk through all your questions. Thanks again!

  u tran
a week ago
Awesome service department.

  Indy Limo
8 months ago
Great staff, Darrick Thames really stands out, thank you!

  Anja Wheeler
3 years ago
They have ruined my experience with BMW!I have always loved BMW. I know it's a facility issue. I am forced to switch to a new brand because they are the only BMW service provider near me and I will never go back nor recommend them. They could have made the difference but were stuck in their ego.Service center shows no integrity. They do not assume any responsibility for their mistakes or negligence. After bringing my car into their service center to have the experts take a look at my engine, paying $700 for oil change, air filter change, 2 spark plugs and a diagnostic test, and handing me my car back making me think it is "fixed", my engine blows up 48 hours later. Worst mistake in my life

  Charles Manning
2 weeks ago
Excellent service, as always!!!

  Branson Curtis
8 months ago
Super tight driving tow truck thru their property to drop off vehicle

  Marc Robinson
2 years ago
Really bad attitude with me and all I was doing was my job. I think they have a problem with black people made my job of delivering difficult.I think that's why I was rushing to leave there and I made a mistake.

  Mike M.
11 months ago
Nice new show room and Frank the GM was very pleasant to work with