Discount Tire

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeanene Walton
2 months ago
My appointment was at 9:00am I got there at 8:15am. My vehicle is in the bay around 9:20am. Apparently the Goodyear tires that were order per the representative over the phone would not fit my rim. After sitting there looking at my vehicle with no tires on it a hour later I asked is there a problem with my tires? At that time a guy says we're trying to figure out why the tires aren't fitting the rims. I asked why didn't someone come tell me that. The other guy apologized for the lack of communication. 20 minutes later I'm told they will have to order a larger tire and that it wasn't anyone's there fault. But they are the ones who ordered the tires. I asked for my deposit to be refunded and explained that the problem was no one communicated to me and I sat there for a total of 3 hours. Bad customer service!!!! They put my original tires back on and said have a nice day it was the. 11:20am . No one even tried to make things better .

  Owen Barnett
a year ago
These guys are fantastic. They are friendly and knowledgeable, do great work, and in a timely matter. All for a fair price.I had a sketchy wheel joint trash out my rims recently and refuse to fix what they did. So I had to just replace them instead. I ordered some new ones from Tire Rack on line.(these companies have merged now) The wheels were shipped out same day and arrived in less than 24 hours.I had made an appointment with them further out in the week but when I called after I got the delivery notice, they told me to just bring my car in now and they would get me fixed up right away. They got the new wheels on in about an hour and didn't damage them at all, or the car for that matter. They even got the new TPMS working right, not easy to do on my finicky ride.I won't hesitate to come back here in the future for tires or wheels. I recommend them 100%

  courtney brooks
2 months ago
Unfortunately I hit a pothole causing damage to my tire. Thankfully my road hazard warranty covered partial replacement.Laney provided a friendly and timely check in! Mason and his staff replaced two tires and kindly repaired another in a timely fashion!My suggestion is to make sure to book an appointment to save yourself some time.

  R NI R Cubillo
4 months ago
Great service overall!Staff is friendly and always willing to help. They will answer all your inquiries and give you good advices /options.Every time that I service my cars at this DT branch, I leave happy with a great service and /or a great deal.Lucky to have them nearby my place!

  Sydney Adams
2 months ago
Don't! I dealt with Austin and I put new tires on my husband's car which I thought were warranted but now I'm not sure. I took my daughter's car back over there to get her tires rotated and balanced and was told her tires are awful! She took her tires back to Cagney's automotive in Indianapolis. The only reason I didn't go there first is because they were like a week out, well that tells you something. She took her car there her tires were rotated and balanced and they are fine now. Beware guys! Why people still continue to do this stuff is perplexing to me. There are social media if they do not know, but there is! Don't take your car there. They will lie to you. Take your car to Cagney's. I'm not sure where it's at but it's in Indianapolis and they are a week out or more and there's a reason for that!

  Vanessa Kenworthy
a month ago
I arrived ten minutes early for my appointment, waited in line for 16 minutes to be told that I would need to wait 90 minutes for my scheduled tire rotation. Apparently I've been spoiled for the last decade by the southside location on 31. I've never waited more than an hour. I only choose this location because I was trying to take a long lunch and do it during the day. I'll be going back south where they can manage their time properly.

  sheyi Bank-Akarah
2 months ago
My experience at this tire shop left me dissatisfied with the service provided. The staff seemed disorganized and lacked effective communication. The overall customer service fell short of expectations. The lack of attention to detail and transparency left me frustrated, the dude that checked me in told me my car would be ready after 7 pm, and I showed up at 6:45 pm thinking I'd be early but they were closed. I am disappointed with the overall quality of service received. Safe to say this will be the first and last time I will be patronizing this establishment.

  David Riggleman
4 years ago
A few years ago, I purchased a new set of tires from Discount Tire and felt like I got a really good deal. One of the things that appealed to me was the free lifetime tire rotations. I recently got my tires rotated and the experience was excellent. I had an appointment scheduled for 5 PM, and I was out of the shop by 5:25 PM, which I was very impressed with the quickness of the service. Even if I did have to wait longer, the free refreshments and wifi makes the wait go by quicker. Finally, the staff was also very welcoming and helpful. I'd highly recommend this location based on my experience.

  Christina Hooks
3 months ago
I found a screw in my tire and they were able to help me right away! I chose to sit and wait and I was there for about an hour and half and witnessed their interactions with customers. They were so kind to everyone who came in! Thank you for saving my day!

  Amy Guzman
a month ago
N Michigan road location is good service but WAY too busy. They said the Lafayette Road location closed bc of someone having a weapon there. That is so sad that the rest of us have to suffer not having that location nearby bc of bad actors.

  cole davis
a year ago
Took my car to get my winter tires put on on Thursday right before the big snow storm. They had me in and out in about an hour and a half which I didn t think was too bad considering they were fairly busy.As soon as I pulled out of the parking lot I noticed my car shaking slightly. Figured it was as simple as a wheel not being properly torqued or poor balancing. Confirmed that all wheels were torqued so I figured it was a bad balance.Later that night I made my 25 minute drive home and the shaking was just as bad and my low tire pressure light came on. Stopped to check air pressure and for any other issues and noticed that my front right tire had not been seated properly.I understand that mistakes happen but such an easy mistake to catch that could potentially be extremely dangerous is kind of ridiculous. When they were done with the service they even mentioned that they had trouble with one tire seating but that it was seated and all good to drive. That means they doubled checked the wheel and STILL were okay with sending me out in a snow storm like that.I would suggest going anywhere else to have any tire services done. I know I would never trust them to touch my car again (sorry for the poor photo quality but I was stranded in 0 degree weather due to the shops mistake, but you can clearly see the tire not on the bead of the wheel).

  Ann Randall
2 months ago
I have used Discount Tire for many years for tire air pressure checks. Staff members have always been courteous and helpful. Today was my first visit to this location on Michigan Road as the Lafayette Road location closed.

  Janette Smith
4 months ago
My family has used Discount Tire for many years & for multiple vehicles. We always get road hazard protection. Today, I had 2 flat tires & was towed to a location, only to be told they have no tires for my vehicle & I have to pay an additional $15-20 for courier service to get them delivered today. I told the service tech that I don't have a choice but to pay the extra because that is our only functioning vehicle. It seems they don't value customer loyalty because they've just lost one.Update: I added a star because when I questioned the employee who checked me out why they had no tires for my vehicle, he reversed the courier fee. His consideration helped lessen my frustration of having to spend 3 hours at the store, but it doesn't completely compensate for poor corporate policy.

  eat food
2 months ago
overall very good experience especially the employee named, carter, who was very helpful. 4 stars because the girl in the shop ignored me when i asked for help and was on her phone the whole time

  Jen Garone
5 months ago
Free air check closed. No sign. No rationale reason.So much for service.

  Jaryd Lewandowski
2 years ago
Both times I went into this Discount Tire they have done everything they can to fix my problem and then some before I even could ask. Easily and immediately honored a several year old warranty without skippin a beat. If you have a tire problem you can trust these guys to take care of you like you re family. I definitely found my tire shop.

  Robert Wysocki
5 months ago
Went on a busy Saturday. Got my tire fixed in approximately 70 minutes for free. Friendly service and it was free!

  Lisa Rogers
6 months ago
Once again, the team at 8302 Michigan Rd in Indy got my leaky tire fixed in under an hour for no cost since it was a nail they pulled out. I love this shop! Thanks again!

  Jckran
8 months ago
Travis was excellent and went above and beyond to help with my flat tire issue. He genuinely had our best interest in mind and was excellent at his job. Would highly recommend him to help with your tire needs.

  Chip Cravens
3 weeks ago
I got my tires rotated. They told me 1 1/4 hours, it took 35 minutes.

  Rita O'Connor
2 months ago
They took great care of a surprising tire issue in cold weather!

  Todd Foxworthy
11 months ago
Highly recommend. Travis was so friendly and helpful! Brought my tire in with a couple of punctures and he looked it over, explained my options, and patched it up. This was a very busy location, so expect 1-2 hours turnaround minimum for a walk in.

  Kelly Senn
6 years ago
In the past year I had to purchase for brand new tires and thank God I thought the lifetime warranty. Two of my tires had a blowout and it was as easy as pulling up there handing them the keys and the car was always put as a priority. I would then leave with two brand new Identical or similar if necessary tires at no cost. It makes absolutely no sense to go anywhere else in the city because we all have incidents where are tires are concerned. The level of professionalism is also very integrated and makes all the difference!

  Emily F
5 years ago
Giving them 5 stars because they are good at what they do. I had a blow out on the interstate this morning and thanks to all that is good in the world, DT was only 12 miles from where my blow out occurred. They were extremely busy today but I was taken care of within the time they quoted me. They even aired up my donut tire as it had deflated while waiting. The tech was kind enough to place the donut back in the well and screw it in appropriately (don't know if that's standard, but its HIGHLY appreciated). The front counter guys were really upbeat and kind and answered all my concerns I had. If you ever buy tires from DT, opt for all the protections. I paid $18 for a brand new tire today because I chose to get the road hazard coverage 2 years ago when I purchased the tires. It's worth the extra $$, I promise. 2 months ago they repaired a puncture in a different tire out for free, because I have road hazard coverage.These guys are great. 5 stars.

  Ericka Mason
4 years ago
I was getting ready to hit the road, traveling over 100 miles to my destination, and felt a little shake in my drive when getting up in speed. Something told me to get my tires checked. I'm old enough to remember full service gas stations and truly miss them. So, I'm thankful that Discount Tires has a "free" air lane. One of my tire's pressure was down to 18 (should have been at least 30-35). The young man filled each tire to the proper amount. The only bad thing... wait for it... He tried to lie to me to get a sale (4 stars instead of 5). He told me my tread was low on my front tires. SMH! All four tires are less than a year old and this is the first time I was hitting the road since having them put on, so I know I haven't worn down that much tread already. I looked at him when he explained and said really??? He looked at the front and back tires on the driver's side and said, oh they are '19s so they are less than a year old, so just watch your air pressure and let us help if you keep losing it. Thank you Lord for an honest report in the end! I realize they are in business to make money but do it HONESTLY.

  Connie Williams
2 months ago
I didn't have an appointment and they worked me in to get my car done. Thanks very much.

  Tommy Hollowell
6 months ago
Can't rate below 1. Order for wheels were late due to some error. Incorrect class of tire was placed on vehicle, resulting in removing and replacing with proper tires.

  Hossein Karimy
a month ago
The best place for replacing the tires as the offer lifetime warranty!!!

  James J.C. Herring
11 months ago
I don t think I ve ever done a review BUT a I m sitting here waiting on a new tire , i couldn t help but think, man , I wish I could do more for the people that helped me out here. They truly seek to help as much as possible and very personable. Unfortunate situation made a whole lot better because of the people here at discount tires. Especially my man cade!!

  George Frentz
a year ago
I'm a long time customer and have always been pleased with the price and service. I liked how the sales person compares the prices and rating of the tires for me to make a choice.I was lied to by the salesman telling me it would take between an hour to hour and a half. Took less then an hour.