Chevrolet Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anthony Climo
2 weeks ago
I am pleased to provide a succinct yet highly commendable review for this esteemed establishment. The Master Mechanic at this shop combines traditional craftsmanship with cutting-edge technology, resulting in an exceptional service experience.Recently, I encountered an unexpected automotive challenge. Following a pothole accident that necessitated rim replacement and new tires, my vehicle exhibited concerning symptoms. Initially imperceptible, the worn wheel bearing gradually manifested as a disconcerting noise and diminished acceleration. The car's performance resembled that of a precarious toy on the brink of disintegration.Fortunately, this shop was conveniently located and proved to be a lifesaver. Despite their busy schedule, they accommodated us with remarkable efficiency, providing service within a half-day notice. Their diligence was evident as they meticulously addressed the issue. Surprisingly, the root cause was not the suspected wheel bearing but rather a faulty caliper with a compromised brake line particles from the pothole had infiltrated the line. Consequently, they replaced the brake lines, installed a new caliper, and performed a precise alignment.Remarkably, a year later, my car remains trouble-free. The outcome of their work truly feels like a miracle. If you seek an automotive service center that delivers excellence without compromise, look no further.

  Jody Williams
2 years ago
The service department does not even deserve one star, no option to take it off! Recently took our truck in for a recall and an alignment. When our truck was taken NO airbag light was on , and when I called Kevin even said their was NO light on when we brought it in, but when we left, our airbag light is on and the person said it was on before he worked on it which even per Kevin this was a LIE, and since it is now on, was our recall correctly taken care of, will it work when we need it, are my passengers safe?!! We will never bring our vehicles to this facility again, because apparently our safety is not a concern to them! Especially when I called and left 2 voicemails for the manager and NO return call! And when we were promised it would be worked on which we had an appointment for Friday morning and was told they didn t get to it, didn t get it back until Monday. All the way around bad bad service!! Beware before going here for service!!

  Amy C
2 years ago
Love their donuts! They need customers during the pandemic. Please help them out. UPDATE: This business has begun padding customers Bill's with charges for services not authorized. I have had 2 visits where I was disappointed with the service reps. The last visit I had already had a diagnostic somewhere else and knew exactly what service I needed. They quoted me a price of $135. Later, after they had my car in their custody they called me saying it would be $2,000. Plus they claimed I needed struts which, I did not, and wanted another $700 for that and said they needed to keep my car several days. Needless to say I refused to go along with that and took my car home.That was over 30 days ago and my car is running just fine and so are my struts. None of the work they claimed was necessary was ever done.

  Tony Campati
2 years ago
I have mixed feelings about the service center. I know they have a lot of overhead and costs, but $50 for wiper blade replacement, $250 for rear pads, and $350 for a new battery. They are very nice and explained things, but it truly is amazing anyone can afford a vehicle anymore.

  Perry Page
2 years ago
I'm totally blown away by the ineptitude of the guys that have installed a rebuilt engine in my 2018 Cruze in June 2021. The 'certified' technicians' have caused me to return 8 times to fix something. Twice, it had to be towed in! The only star earned in my rating, is for Walter, the check-in man. Too bad he's not the one turning a wrench in the shop.

  Properties Maxsstarman
5 years ago
I had a recall on my 2002 Chevy Monte Carlo. They sent me a letter in the mail and I set an appointment for the next day. I went in and they took care of me in no time. Free of charge. Thank you blossom Chevrolet!!!!!!!!!

  John Michael Cochran
6 years ago
Came in with check engine light at 79.5k miles. I had already gotten it checked prior, and was told cat converter would fall under 80k mile 8yr warranty. These guys wouldn't even check the diagnostic for me, and then when I said I knew what it is and asked if it would be warranty they say no, emissions warranty is 50k 2yr. Call my uncle that owns a Firestone up and he got my vin and confirmed warranty with local dealership in TN. Call this service group back and they say sorry yes it does fall under warranty. If I listened to these goons then I might have driven my car another 500 miles so they could rip me off on a nonwarranty cat converter. Too bad I can't give 0 stars

  Jean Davenport12
4 years ago
Great service done on my car. Very nice technician, Mr. Scott Stevenson. He was kind and understanding in explaining the results of my repair.

  Donald Marcrum
2 years ago
They fix your vehicle but if you have something nice inside your car somebody will steal it will not take my vehicle back no more

  Deborah Sosbey
2 years ago
Always great service. It takes totime but don't mind waiting

  Shekeli Jones
2 years ago
Ray Shoemaker in the service is always great! Thanks Ray for all of your help!

  Mark McCoy
4 years ago
I took my 2004 Chevy Monte Carlo in because it had two recalls they fix the problem did not try to up pressure me and sell me something I did not need cool

  Barbara Buffington
3 years ago
Slow. I had an appointment today for an oil change and still had to wait. I will be using Jiffy Lube or someone else next time.

  tony guthrie
2 years ago
Outstanding service by Penskysl staff every time!!

  Kelly Jackson
4 years ago
Very friendly staff and very good on explaining things. Little price on tires.

  Keith Vaden
5 years ago
I took my car to the body shop u guys need to have more people like Beth she took care of me thank you.

  Paul Bell
3 years ago
Great service, response to an issue was timely

  Gregg Canary
3 years ago
I always receive great service! Always!

  gurjant singh
5 months ago
nice

  Sarah West
3 years ago
Good people, good service , good value.

  Cordilia Flonnery
5 years ago
Had a wonderful service tech.

  tony G
3 years ago
Friendly service love the people

  Kim Lippard
5 years ago
Nice though hard to get in and get it done!

  DEREK COVERDALE
2 years ago
Great staff and friendly.

  Cheryl Croke
4 years ago
They can fix any problem with your car or truck

  Daniel Johnson
6 months ago
Fast service

  Krystal Brown
2 years ago
Great customer service!

  Teresa Brown
2 years ago
Took so long to fix my car.

  YDeni10
2 years ago
Waste of time as always....

  Tracy E Givens, Sr.
5 years ago
Excellent service.