Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Adam Austin
a month ago
Caliber collision always goes above and beyond every time I ve used them!!!! Very professional and knowledgeable, friendly staff!!! I was kept informed throughout the whole process and the repair was finished early!!! They even installed some after market headlights that I had previously purchased for me free of charge!!! I will never use another repair shop!!!!!

  Summer Hatchett
6 months ago
This is my second time coming to this location in just one year. (Two completely different accidents). Caliber and My service tech Chris made the process so easy! I called, set an appointment, dropped my car off, received consistent updates and had my car back sooner than expected. They handled everything on thier ebd with insurance, which is awesome! They always do an amazing job! The customer service is top notch and the work is precise! I will always bring my car to Caliber if needed.Services: Painting, Body & Trim

  Angela McDowell
6 months ago
The Caliber team has done it again!! They took great care of my Subaru after she had her back end taken out! This team s energy and awesome quality make them a stand-out customer service experience! Jerry and Nick repaired her and took care to make sure the work would stand the rest of time and they made my car safe and sturdy! Jayson, Keagan, and Chris all helped with paint and made her look awesome again! And then the rest of the team is just awesome!! Patrick and Lisa helped me smile on a stressful day. Joe and the whole enterprise team was amazing. The coordination that my primary point of contact, CHRIS BRUNS, offered made the entire process so seamless and smooth. Awesome work team!! Sally and I appreciate you!!Services: Painting, Body & Trim

  Thomas
a month ago
Recommended from a family friend brought my Challenger RT here for some body work and paintLooked better then it did when I first got itStripes and RT letters matched perfectly thanks caliber and thanks Chris and everyone else that put hard work into my vehicle

  Angela Gilbert
a month ago
Was very pleased with customer service as well as fantastic job on the repair . Have dealt with other repair shops and 8 have to say this shop was on point with everything. Great service .

  Josh
4 months ago
I recently had a phenomenal experience with Caliber Collision, which truly deserves recognition. Their commitment to excellence in auto repair is evident from the outset. The professionalism and genuine care for customer needs are apparent, making for a welcoming and reassuring environment.The quality of service is exceptional. The staff's expertise is notable, ensuring that each step of the repair process is handled with precision and clarity. Their communication is outstanding, keeping customers well-informed and comfortable with the progress of their vehicle repairs.Moreover, the workmanship on my vehicle was outstanding. It's clear that Caliber Collision values high-quality results, evident in the meticulous attention to detail. My car was returned in impeccable condition, with all repairs executed flawlessly, surpassing my expectations.In summary, my experience at Caliber Collision was beyond satisfactory. Their high standards, combined with their exceptional service and craftsmanship, make them a top recommendation for anyone in need of auto body repairs. They are undoubtedly a reliable and trustworthy choice in the auto repair industry.

  Diane Lavington
3 weeks ago
If, your car is in need of any minor or major work Joe at Caliber Collision located at 3800 S. East Street, 46227 is definitely the man that will be able to provide outstanding work on your vehicle My vehicle was hit and I thought for sure I wouldn t ever drive it again. I picked up my vehicle about a month later and when I say my vehicle looks like it s brand new it s an understatement! Joe kept me informed all the time with updates on parts and made this process unbelievably smooth and easy Thanks, Joe and Caliber Collision Diane L

  Abigail Brown
a week ago
We came in for an inspection for minor damage on my car from an accident and was given a free buffing due to the severity of the damages. Joe helped us and was very kind and generous during and after completing the work on the vehicle. Can t recommend anyone higher for generousity and care for peoples vehicles.

  Jami Blythe
a month ago
From the start to finish5 starsIf I could give more it would be more like 10 with a score of 100+.Kept us well informed throughout the process.Was completed 2 days prior to original estimated date.Even went and detailed the vehicle inside and out.The people were very friendly and helpful in this very stressful situation.They did an amazing job.Would definitely recommend.

  Beverly Aikins
a month ago
I am always so impressed with the quality of service I receive each time I visit this location. The ladies at the reception desk are kind and Chris Bruns always makes sure my car service is taken care of in a timely, polite and professional manner. I always appreciate the follow-up to make sure everything is working fine. Great Team!!!!

  Beth Page
2 months ago
Caliber did an excellent job fixing my vehicle and I received extraordinary communication throughout the entire process. I used the Caliber at 3800 South East St. in Indianapolis. I was extremely impressed by Chris Bruns, the service advisor responsible for my vehicle. After speaking with Chris, and going over items that needed to be repaired with my vehicle, I was at complete ease.

  Kim Wallace
a year ago
Best experience I've ever had with a shop when I arrived my rental car was there waiting. My vehicle went in for repair I was updated daily picked up my Truck and dropped the rental car off. It was all easy experience they did a great job my truck looks brand new. Also detailed the inside and out at no cost, This is Caliber on Southside. East Street.

  Gritz Dos
a year ago
Had my car repaired here after an accident. They got me in quick and even helped me with information on the rental company. They were very nice and answered all my questions. Jerry M worked on my car and made it perfect. I could not even tell it had ever been in a wreck. The paint matched perfectly and they even detailed my car before I got it back. I was so glad to have my car returned to brand new again. I would recommend this company in a heart beat to anyone who needs a true professional to fix their ride. Thanks Caliber for everything. Great experience!!Services: Painting, Body & Trim

  Tieya Chance
2 months ago
My experience with this company was awful at the time of pickup for my vehicle. I went to pickup my vehicle just to find a new dent on the back of my SUV, someone s personal android charger plugged in the backseat charging port and the vent trim completely missing from my vehicle. I was told by Chris that these things would be fixed and it s been well over a month and have not heard anything from this company as of today. I also had an issue with the deductible payment in order to obtain my vehicle. I called them days prior to picking my vehicle up to alert them that the deductible has been waived since I was not responsible for the accident and that my insurance company sent payment for my deductible. The Lady I spoke with stated, just show us the correspondence from your insurance company and we will waive that on our end. I did and that was not the case! I had to pay the deductible in or to obtain my vehicle. This experience was a nightmare. I had to call my insurance company just to get refunded for my deductible and explained to them the other damages I received from the company. The insurance agent called and they expressed that they were going to fix all damages and as of today I haven t heard anything which is also very disappointing!

  Jessica Cobb
6 months ago
The front desk ladies are super nice. Joe was amazing and so polite, helped me put all my stuff back into my regular car when I know he was ready to leave for the day. I didn't expect my car to be vacuumed and organized for me. I'm a single mom who works 6 days a week and it was so nice to get my car back fixed and cleaned for me, just meant a lot. Thanks guys.Services: Painting, Electrical, Body & Trim

  Rebecca Turkmen
2 months ago
Work was completed quickly, with quality. Vehicle was ready early. Vehicle was returned clean, washed, and vacuumed. Would definitely recommend Caliber to anyone looking for repairs!

  WilyTheDark
2 months ago
Everyone was professional and friendly. I was kept up to date on how the repairs were progressing. My car looks good as new. I'm very pleased with the whole experience.

  Christian Ward
2 months ago
I have never been treated worse in any business in my life. You lost my car made me wait 40mins and wouldn't let me borrow a screw driver to remove my plates. the missing Quarters that was in the cup holder, was the icing on the cake. I believe what comes around goes around. L Mechanics and business practices

  JaTio
9 months ago
Amazing staff, everyone was friendly, professional, and gave above and beyond service. Rental process, drop-off, & pickup were completely painless The popcorn put the cherry on top. 5 star service, my baby looks brand new again

  Charles Nienhouse
2 months ago
Professional, kind, and good at what they do. Our car repair was completed sooner than we expected and the quality of the repair was top notch. A very smooth process.

  Autumn Davis
a year ago
I was rear-ended by an uninsured driver and brought my vehicle to the 3800 S East St 46227 location per my insurance recommended approved places. My 2020 Ford Explorer had minor rear-end damage that needed repaired - liftgate dented, bumper, and bumper cover damage. My vehicle was here approximately a week when I was told that it was ready for pickup. Following pickup and inspection of my vehicle, I discovered several things that I was very unhappy with. First and foremost, my interior was left covered in bondo dust and looked like someone drove it down a gravel road with the windows down. My bumper cover plastics were not compressed together and the bumper cover was not bolted down under my car so it was flapping in the wind. The liftgate appears to be completely off center and the right side of the liftgate is sitting directly on top of my bumper and rubs it when you open/close (my liftgate never rubbed, even after it was dented in the accident). There is a small indent on the inside of the liftgate that was also not repaired. They did not replace my ecoboost emblem on the liftgate either.My insurance company has contacted the Regional Manager to try and get this resolved. I am not comfortable taking my vehicle back to this location after they left my $45K suv in such poor condition. Clearly a manager had not signed off on the "repair" work. At this time, I am planning to take my vehicle to their Greenwood location and pray that it actually gets fixed correctly and detailed as it needs now. I will update following my second attempt for repair.

  Eric Cutts
4 months ago
They did a great job working on my baby 2019 Buick LaCrosse Avenir after I had an accident with a deer! Whole team was incredibly professional and Chris answered all my questions with ease! Can't thank them enough

  Frances Walker
a month ago
Joe kept me informed about each step in the repairing of my car. This was my second time using them and the staff are very friendly and helpful.

  David Baise
3 weeks ago
This is a very good place to take your car I was in and out in 4 days my truck looks brand new from the work they did Matt and Chris are very nice guys and very helpful and do good work I would send anybody their way thanks very much guys David Baise

  Jeremy Pooler
3 weeks ago
Excellent repair work with a highly professional team of advisors that went above and beyond to complete our service. I highly recommend Caliber for all body work.

  Russell Blackwell
4 months ago
Stopped to get food today I saw a gentleman looking hard at my car . I said can I help you . I was rude I apologized after he said I noticed that your bumper has been hit I said yea my son he caught a pole at the gas station. Chris bruns was his name he told me about where he worked showed me some repairs you guys do . And he was very polite said I should come by get an estimate, also I was impressed by his knowledge of the company and helped promote what you do there im definitely recommending everyone one I know.ill be in soon. Thanks Chris bruns.

  Austin fell
4 months ago
They did an amazing and wonderful job fixing my 2018 Hyundai Kona after I was rear ended! Chris made it extremely easy to work with my insurance company to get everything fixed!

  Rick Imhotep
4 months ago
They did an excellent job on my mother's car. She fell prey to Kia thieves. Once towed to Caliber they only took a few weeks for a new steering column which is great since Kia's are being stolen daily and demand for their steering column is off the charts.

  Susan Hamman
4 months ago
Highly impressed with the customer service and the flawless repairs of this facility . Repairs were completed earlier than promised and staff was very easy to communicate with and answered all of my questions . Entire process with handling insurance claim was flawless

  Aishat
6 months ago
I recently had the pleasure of visiting Caliber Solutions to repair flood damage to my vehicle, and I couldn't be happier with the experience. From start to finish, the service was exceptionally smooth and professional. The staff at Caliber Solutions were not only highly skilled but also incredibly friendly and accommodating, making the entire process stress-free.What impressed me the most was the seamless relationship between Caliber Solutions and Enterprise Rental. The transition from dropping off my damaged vehicle to picking up a rental car was effortless, ensuring I stayed mobile while my car was being repaired. The coordination between these two companies was flawless and made the whole ordeal surprisingly convenient.I will undoubtedly choose them again in the future if needed. Thank you, Caliber Solutions and to both Joe's