Black Forest Motors

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Debra Marshall
6 years ago
I was disappointed when I found out that this place had been ripping me off for approximately SIX YEARS!! I genuinely thought I had found someone I could trust, and would not take advantage of me being a single female. So I continued to take my vehicle there. Six years passes by of me being a loyal customer. Then it happened! I purchased a 2nd Mercedes took it there for routine maintenance service, as I did my first one. Then I started to have trouble with my vehicle... Long story short, HE RIPPED ME OFF FOR ALMOST $4,000!! I was told it was my transmission. I finally get all my finances together. Pay him, because I need "special ordered" parts. Wait for months! Because the part is coming from "Germany". After months of waiting, I pick my vehicle up. Only for it to break down on the interstate. I have it towed to the Mercedes Benz dealership. They inform me my transmission has never been opened (serviced) since the day it was built! They were now caught red-handed! Of course, I had no problem getting my money back. But it lingers in the back of my mind, how many other times did you charge me for services you never performed?? My only regret is not taking them to court and exposing them for who they really are! Not only was I angry, but I was genuinely hurt by this because I was a LOYAL CUSTOMER for SIX YEARS! Very sad!

  Tara Kunkel
7 years ago
My two experiences have been extremely pleasant. They did a quick and timely job dealing with the hydraulic system in my Volkswagen TDI right before the buyback.Sounds like people don't understand that when you buy a German car they are great cars but when maintenance is needed, it's gonna cost you.Black Forrest is reputable, and a stand up place.

  Fred Ro
2 years ago
This is the worse rip off place I have been to. They charged me $300 to estimate for a warranty item that was free at World Wide Motors. I had to pay them the $300 for the estimate in order to get my car back so that World Wide Motors could do the job for free. Total rip off place. Avoid them!

  Maurice Riding with Reese Bradley
6 years ago
Do not take your luxury vehicle to this location for anything!!!! They take forever to diagnose problems in Range Rovers and then take everything apart and hold you hostage while you pile up rental car fees. I was told I would have my 2013 Range Rover Sport back in 2-3 weeks from an engine rebuild. No updates, no communication, now I'm on week 5 and have been told it may be another few weeks. I will never use this shop again. I have consulted a lawyer to try and recoup the thousands of dollars I've had to spend on rental cars, 2 vehicle payments and other cost incurred because Keith (Owner/Manager) has no idea how to set appropriate expectations. If I would have know it would take double or triple the time to complete the job I would never have used them. You have been warned this place is a f&*cking joke!!!!!!

  Robert Lipinski
11 months ago
Good service and cheaper than Mercedes dealer. Not as clean place, little run down, but they get the job done

  Jack Foth
3 years ago
Keith is an awesome guy to work with! When It come to Euro cars, there is no one I'd trust more! He's been doing work for me for a few years now, and I've been more than happy.

  Nick Robinson
7 years ago
NEVER TAKE A CAR HERE! THEY RIPPED US OFF $1,200 DOLLARS! WORST COMPANY IVE EVER TAKEN A CAR TO! .....I manage a car lot in Indianapolis. I dropped a Mercedes off in January to have the air ride suspension fixed. The car had an air leak and would literally sit on the ground if it sat overnight without running. So the Owner said it would be $1,200 dollars to fix. He said it was fixed. I pay him $1,200 dollars and picked up the car and brought it back to my car lot. The next following day, I came to my car lot to find the car sitting on the ground just like it was before i paid to have it fixed. So I brought him back the car. I told him that it was still leaking and was sitting on the ground when i got to work. He tried to tell me that it sat for 5 days at their shop and nothing was wrong with it. but he said he would look at it again. So a week goes by, no call. almost a month goes by, i call and he said he found out the problem and he needed to order the part. Then another month goes by. I keep calling and he keeps telling me "It should be done in a week.) then i call again and again. Each time he tells me it will be ready very soon. So this last time, i waited two more moths hoping that he would fix it. I kept thinking to myself "If i get mad at him, he probably wont fix it and i'm out my $1200 dollars. Well yesterday AFTER SIX MONTHS SINCE I DROPPED OFF THE CAR, I got fed up and went up there and picked up the car. He basically stole $1200 dollars from me. He will be hearing from my Lawyers.

  aaron ross
10 years ago
i recently moved back to indianapolis and needed immediate attention to my girlfriends vehicle. our neighbor told us the closest shop was black forest but they were a definite hit and miss shop. needing immediate attention i took a chance. my wife booked an appointment over the phone and the manager named keith barely listened to her concerns and per her description he was more desperately interested into getting her in the door. once the car was dropped off she was told it would get looked at that day. 2 days later i get a call with a 1400 dollar estimate for a noise in the front end. stunned i asked what would be repaired or replaced and he listed 6 front end components. 3 days later i called and asked if the vehicle was done and the man i spoke to said,"hes back there working on it now". once my girlfriend did finally pick up her vehicle early morning she said she spoke to another guy in the front who smelled of alcohol. upon driving the vehicle less than a mile she noticed the exact noise she had complained of and paid over a thousand dollars for. both times she was at the facility they were hot days and there was no air conditioning, the waiting area is a joke and their website is a even bigger joke. do not waste your time or your hard earned money on this shop.

  Nepsa Oseb
4 years ago
Takes them over a year to even start to rebuilding an engine. Good luck getting your money back or half way decent customer service. DO NOT TAKE YOUR CAR HERE. Been paying for a Lyft/Uber for a YEAR!Feel bad for the lady that actually owns this company.

  Willie Maekit
11 years ago
A few years after Wolfgang moved across the street and built this shop (1987), the shop started price-gouging, and performing sub-par work, so I took my business elsewhere in 1993.Some examples of shoddy work I experienced at BFM included packing shop-rebuilt CV joints with non-molybdenum grease that was not compatible with the CV boot, which rotted off in 6 months. Then they didn't bleed the hydraulic lines (brakes) after installing new calipers, claiming the master cylinder was bad. On the brakes, I took the car, without new master cylinder, down the road & had the brakes pressure-bled for ~$20 by another shop, and brakes were fine. This car was on its OE master cylinder over 7 years and 100k miles later!

  hakeim bryant
3 years ago
They had my car for 2yrs and didn't even attempt to fix it. I paid up front I'm never ever ever going there

  Donna Lewis
5 years ago
Very thorough. Answered questions and took on my problems quickly and efficiently. Pleasant the whole time, had several issues...

  Montez Golder
a year ago
Will is great at what he does. Keeps it real and professional

  Donna Mueller
5 years ago
Great service. Reliable. Keith is so courteous, friendly & helpful. Always come here.

  Brooke R
8 years ago
Terrible customer service. Dont waste your time or money wit them

  Nick Lynem
3 years ago
Provides quality, honest work everytime.

  Dr. Carla Cork
3 years ago
Always excellent service for technical service needs!

  Tim Gaunce
8 months ago
Awesome place!Services: Steering & suspension repair, Body & TrimServices: Steering & suspension repair, Body & Trim

  Rohonda Houston
2 years ago
Yes working on my Jaguar

  Sanjay Shukla
4 years ago
Great service and people

  MYCHEALE GRUNDY-BRYANT
4 years ago
Not very good

  James Terrell
3 years ago
Great Service!

  michael johnson
3 years ago
Best in Town...

  Indy jeff16
2 years ago
Good place