Beck Toyota Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nik Springman
2 days ago
Great service, completed even faster than estimated. Website is easy to navigate and schedule service. Clayton has been helping me with service almost every time I've come in, and he is always friendly and professional.

  Lonnie Perry
4 weeks ago
Nice service center with knowledgeable staff. It was easy to set up an appointment, drop my vehicle off for service/repair, and pick up. Melissa communicated throughout the service appointment to let me know the status of my vehicle.

  Deborah Franco
3 weeks ago
Beck Toyota Service Department is efficient and professional. I can usually get in for service in a short time from calling. Clay keeps me up to date on everything to do with my Prius.

  Judy Nann
4 months ago
I drive regularly from Martinsville, IN to the Beck dealership on US 31 in Indy, to buy my vehicles and then, most importantly, to get them serviced properly. That is how I met MELISSA WEST, who became my service expert! She has always been very professional, attentive to my needs, and awesome at what she does! I would highly recommend her!

  Hiroko Mori
a month ago
All the staff members are always EXTRA nice and helpful, and the communication from the service department staffs are very clear. Their service is very honest also, which I love.

  Michael
a month ago
Melissa was my representative for 2 days. She was excellent, always keeping me apprised of the status of my repair and was very courteous and friendly

  Jose I Garcia
6 months ago
I purchased a RAV4 from Beck Toyota with absolutely no sales pressure or any smooth talking salesman making you feel as if this was the only car available and available for only one day. I received very easy going and straightforward service from start to finish. I enjoyed the experience and had no issues at all whatsoever.

  Joseph Lyons
2 months ago
Amazing brake service and oil change on my Toyota Camry. Can t recommend enough!

  Kam
10 months ago
I had a great experience at Beck Toyota Service. They were friendly, fast, and efficient. They took care of my car and explained everything clearly. They also have a nice customer lounge area with free coffee and WiFi. I would recommend them to anyone who needs Toyota service in the Indianapolis area. They are the best!

  Diana B
2 months ago
Nice clean and helpful getting us the products that we need. Thank you for your service

  Annette Hiltz
a year ago
We are traveling and far from home. We stopped in hoping for a reasonable wait time after our Maintenance light came on indicating an oil change was needed sooner than we anticipated and the low tire light came on.Both service bay men were exceptionally polite and accommodating. We were told it would be a 90 min wait but were then very pleasantly surprised when told our car was ready after just 30 min! Thank you so much to all the staff we encountered!! Excellent customer service!!Service: General repairs & maintenance

  Margaret Clements
9 months ago
The service staff is careful, thoughtful, professional, and principled. I drive from another city to have my prius serviced at Beck. Clayton and Andrew are both top notch service professionals.Services: Air & cabin filter replacement, General repairs & maintenance, Tire rotationsServices: Air & cabin filter replacement, General repairs & maintenance, Tire rotations

  regina mask
a month ago
Oil changes with an appointment should not take an hour.

  Stephan Kline
3 months ago
Tire rotation. I asked if oil needed changed. They said no, we don't recommend an oil change at this time.

  John Montgomery
4 months ago
Stopped in to look at a new Toyota Camry

  Terry Huynh (Terry)
a year ago
Updated review:Brought the car back in for service. Much more improved on service time and communication. They deserve the stars.Old review:Bought a Rav from these guys and during my first service inspection, they found a nail in my tire. Couldn t service it the same day so I was rescheduled for the next day. It s infuriating to see people come in after me and leave before me especially when all they had to do was fix the tire (the other folks had critical services done). It s an hr wait time, but anymore than that is not how I imagine spending a Friday afternoon.

  Karan Khasria
7 months ago
The finance manager name Derek has so much of attitude don t know how to deal with customer after 3 days saying we can t get u loan when I ask for my refund then he said he don t gonna do it I have to come and take it back never coming back to this place

  Vijay Boyapati
3 years ago
Professional people with good attitude. Using their service since last 3 years. Never had a complaint. The best part of their service is you can schedule specific time and that time is allotted to you. You don't have to wait long to get your service done.Service: General repairs & maintenanceService: General repairs & maintenance

  Ali B
2 years ago
**Long but please read** If I could give negative starts I would. This was my husband and I s first experience ever trying to buy a car and the entire experience was extremely unpleasant and unsatisfactory. The moment we walked in, we were asked to test drive some cars, before even talking numbers or running credit, so quickly we became excited. My husband went in with a very satisfactory credit score, and we were assured bc his credit was so high, we d get the best possible rate and be able to leave the lot with the car of our choosing that day! Wrong. After spending 4.5 hours with Allison Merritt, signing paperwork for the car of our choosing, setting up insurance, etc etc, being told over and over again everything was fine and we d have the car. She claims my husbands credit was nearly 100 points lower than what it actually was, which not only made our down payment go up thousands, our promised affordable monthly payment was sky high. Nonetheless, I nearly walked out in tears. I m pregnant, we have 1 car, it doesn t have AC (it s June) and after messaging with Allison Merritt for weeks prior to coming in, explaining our situation, making promises to us she d get us in something to match our needs, she did nothing to help us. Nobody here cares about you, they re just there for the check. Just take your business elsewhere.

  Hachi Adachi
5 years ago
Online appointment system works great. The guest lounge is clean and comfortable. I had to wait for a few hours for the service to be done, but I was able to stay comfortable the whole time. There is a machine that dispenses complimentary coffee made from coffee beans ground on demand (!). The staff kept me informed of the progress. The work was done well as far as I could tell. I am usually very critical of Toyota dealers and services in general, but Beck could very well change my mind!

  Fred Sanchez
7 months ago
We continue to go back to the dealer because of the great level of service and professionalism that they haveService: General repairs & maintenanceService: General repairs & maintenance

  Seth Roby
a year ago
I made an appointment and my car was received for the work on time. Very good service, no problems or issues.Service: General repairs & maintenanceService: General repairs & maintenance

  Didiki Chawngthu
3 years ago
THE WORST CAR DEALER IN THE WHOLE WORLD!!!! There was something we couldn t understand as it is our first time trying to trade in car, and the salesman was never clear to us from the very beginning. There comes the time we have to talk with the finance manager, oh Lord!! There goes the worst person I ve ever met! Instead of him ( finance manager) explaining our concerns/questions, he got furious at us, he went around to his crews and made fun of us saying these people tried to get this much for this price, and that, and so on... Worst experience ever!! Awfully unprofessional!! They always take forever to do things!! Total waste of time. Wish I could give them 0 star

  Patrick Alvis
9 months ago
Very friendly employees and quick service. They have always completed the work in the time they quoted me.Service: Oil changeService: Oil change

  Mayank Verma
2 years ago
I called early morning to see how much they charge to fill and drain transmission fluid. Lady said she ll get back to me but never got back to me. So i ended up just going there to find out the price. I ask the lady how much will it be to change transmission fluid. She tells me oh these transmissions are sealed and it has a lifetime fluid which doesn t need to be replaced . If you know cars you know there is no such thing as a lifetime fluid. Right when she said that i knew I couldn t leave my car with them. They have no knowledge about cars at all. Oh and forget their pricing lol. They wanted to charge me $295 to fill and drain a transmission fluid which holds around 3.2 qts. STAY AWAY FROM THEM!!!

  NWilliams
11 months ago
The quickest I ve ever had an oil change. Friendly staff and super efficient. 10/10

  Phillip Jackson
a year ago
Pretty standard for dealer service, price a little high. Every service feels like they want to give nothing up without charging you for it. Would not recommend unless you are under warranty.

  Aman Handa
2 years ago
Going in to Beck Toyota was one of my worst experiences at a car dealership ever! Salesmen were either pushy or clueless, had overlapping appointments, trying to close 2 sales simultaneously, not providing enough time and care to an individual customer, and are NOT AT ALL WILLING TO WORK WITH THE CUSTOMER OR THEIR BUDGET AT ALL. Buying a car is a big step/decision in one's life and this is definitely not the way to go!My family and I have been long time loyal toyota customers, but this experience made me switch and take my business over to Mazda! If you're looking for a Premium VIP Experience, easy to talk to salesmen that are willing to work with you every step of the way without being pushy, get in touch with Wyatt Roberts over at the Hubler Mazda Dealership!

  Shon S
3 years ago
This is by far the worse and actually the only bad car buying experience that I've had when I came to this dealership. I'm from Northwest Indiana, so I should've went to a Toyota dealership in that area. It started on October 10th when I purchased what was supposed to be a CERTIFIED pre-owned Camry. I had went there the day before to see the vehicle, but Trent tried to sell it to me before it had been cleaned, so I refused at that moment. The next day I looked, it appeared to be clean, but a few days after buying it was warm and chilly in the same week so I had to run the air and heat. Pet hair blew out of the vents unto the dashboard. There was pet hair accumulated around the gearshift .This prompted me to look closely at floors/carpets/seats up close. There was white pet hair EVERYWHERE. The interior of the car is a pale gray, so you can see it on contact; you have to be very close and in the right lighting. I was really thrown off and upset and still am. I called Trent and told him about it and that's when he said that the detailer said that it was hard to remove. That information should've been disclosed to me and allowed for me to decide whether or not I wanted to purchase a car in that condition. I WOULD NOT HAVE! I don't own any pets, so I don't want remnants of one in my car! This car shouldn't have even been certified because the condition of the interior FAILED the inspection. Pet hair is the same as debris and according to Toyota's 160 point inspection the interior must be free of debris. I have stains that are left behind at the base of the seats in the back and on front passenger side. I took the car back for cleaning THREE times and I am still removing pet hair!! The heavy chemicals that were used during detailing were used to mask odor I suspect, because now there is a faint pet odor coming through the vents. I can't stand it! I During the THREE cleaning processes customer service had gotten progressively worse. The third time it was supposedly taken to an outside detailer. I was passed around for person to person during this process, from Larry to Trent to Derik to Jeremy/Jason? Nobody wanted to handle to situation! I contacted Toyota Customer Service who put me back into contact to with Clark at the dealership who then spoke to Adam. NOTHING WAS DONE saying that they have done all they could. That was total garbage! Not giving up, I went back to Trent about a week ago and asked for HVAC cleaning and cabin filter change at no charge and I was ignored. I didn't buy just any used vehicle, rather CERTIFIED to avoid these types of problems. Here I am stuck with a car that I don't even want my things or people in there. I am paying for a vehicle for the next few years with problems. I am very angry and frustrated! To make matters worse these people got the nerve to not even bulge on price negotiations. I hope this place doesn't sell another vehicle until they know how to satisfy the customer!!

  alfred alexander
3 years ago
With me at every step. David did not hide any warts on my new machine. I've been a service customer for 6yrs. Out the door smiling and satisfied...