Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  ral cung
10 months ago
I usually buy part from that store but today I have bad exprience with that little boy who has bad atitude he look like he is angry for asking some part they have or not. I will not go there anymore as long as he is there period.

  S Ellison
2 years ago
I wouldn't do business with them again. Probably would keep me from going to any location after my experience. My wife bought a new battery and even tho they still advertise they swap them out they put a new battery on a cart with no tools and refused to help. I searched thru my tools and asked them if they had an extension and they said yes but apparently I wasn't allowed to use it. The guy stood on the other side of the door about 10ft away and watched us fight it with the wrong tools. I sure wasn't going to go buy an extension from him after spending 220 on a battery. It wasn't a manning issue either. One last thing we were the only customers.

  mmcneil67
4 years ago
I like Advance Auto and the selection they offer as well but the young lady Nichole has a really bad attitude. I was the first customer of the day last time I was there. She was uninterested in helping me and seemed bothered by my presence. She needs to be retrained in customer service. The auto parts store is supposed to be a place where you feel you'll get some help with your car problems. The Autozone in Greenwood on 31 is worth the drive. Those guys there are happy and helpful!

  Christopher Westmoreland
2 years ago
If I could leave less than one star I would, I waited 45 minutes after 9 AM (when they were supposed to be open yesterday). Nicole (the store manager) came pulling up at 950 half asleep. Then I ordered a cooling fan assembly on the 7th and it was supposed to arrive today the 12th. Well upon going into the store, Nicole (manager) called to see about tracking for it because it hadn t arrived yet. Tells me that the assembly is out for delivery and should be here between 5-530 PM. Yet I call 4 times and it s still not been delivered. She lied to us about the delivery because she didn t want to deal with an upset customer.

  Lynn Rhea
a year ago
Vic was super helpful when I went in to purchase a new battery. Great customer service! I will be back!

  Alyssa Gray
6 years ago
Wow, if you need ANY help with your car, do not hesitate to come here!! As a young woman, I am very skeptical of any help I receive from mechanics as I am obviously an easy target to overcharge/scam. I felt so comfortable here, the staff is VERY helpful and I will never go anywhere else in Indy so long as I can help it! Even if you think they can't help, go and ask anyway because they probably can.

  Byron Palmer
3 years ago
Awesome...Needed a battery and they installed one for me!I couldn't turn the car off or it would not turn over. After waiting an hour for the manager to return at O'Reilly cause the kid didn't know how to install? O'Reilly couldn't be bothered with me. Really? A battery? That I am sure was purchased from them.SOLD ON ADVANCE AUTO .Just what a single woman needed. Someone with a brain and tools.THANKS ADVANCE AUTO

  Austin McNeil
2 years ago
I've been coming here since 2017 for all my auto needs, & I've gotta say this has been a reliable place to stop. No complaints about this location, just thought I'd leave a positive review.

  Seth Brethauer
4 years ago
Your website states that you will price match nearby competitors. However when I went in to buy two bulb sockets for my Tahoe the "manager" or lady who claimed to be, said she won't price match O'Reilly Auto Parts down the road because it was $12 less there, literally the exact same brand and part number. I told her and showed her the Advance Auto Parts price match policy and she said it was at her discretion. I then said don't get mad at me that Advance Auto Parts overcharges for their parts, and she replied "Look, I don't make the prices". So what did I do? I left and went to O'Reilly Auto Parts and saved $25!!

  Robert Vance
4 years ago
The girl had a attitude when I ask her to put my wiper blades on my vehicle. I won't go back to their. And don't say you don't smoke in the store when I can smell it as soon as I walked.

  Tarun Sengar
9 years ago
Advance auto, Stop 11, Indianapolis guys are awesome, they will make you comfortable like you are a family member. They are empathic and understands your problem calmly and provide you with the best advise and solution. Do visit them if you need any auto part. They provide lot of service (mostly installation, inspection) for free.

  Beth Stewart
a year ago
Friendly staff and gentlemen who tested my check engine light was knowledgeable and helpful. Fast service.

  Sang Lian
2 years ago
Really bad communication The workers there are blame the customer and stand side of manager. I will never buy it at that store.( I do not even want to give 1 star if possible)

  Robby Morton
a year ago
This location sucks bad. Go to Autozone up the street.Laziest employees I have ever seen.

  John Epps
2 years ago
This place is okay they most of the time have what I'm looking for because I am a frugal shopper so this place is within my budget thanks for competition between advance Auto and AutoZone

  Omae wa Mou Shindeiru
11 months ago
Not completely satisfied.

  Darin Tucker
4 years ago
Friendly, helpful staff. They have a lot of items in stock but if they don't have what you're looking for, they will get it for you pretty fast.

  Cody Barth
3 years ago
I ordered a part online and it was ready for pick up in minutes. The employees had the part pulled when I walked in and were friendly and helpful.

  Amber Branum
5 years ago
This store has the most friendliest workers. They go above and beyond to make the customer happy!

  James Green
2 years ago
Shout out to David at the Stop 11 store. David's customer service and willingness to help with my issue was appreciated!

  Mike Morfin
5 years ago
Very good service of all the guys. Even though I have to drive a little further this is where I go when I need something.

  Martin Littleton
a year ago
Good parts and service. Excellent pricing.

  Martin Maynard
5 years ago
The stores here, like many others, are doing the best they can with the severely micromanaged corporation holding them back.

  Nazeer Sharjeel
6 years ago
Good customer service, helped me out really well...

  Lance Hart
4 years ago
Great service. Very informative and helpful. Comfortable

  Kevin Kirk
5 years ago
Great store , merchandise you need , friendly clerks .

  Andre Boyer
5 years ago
Awesome experience Stephen treats me like family

  Brian Justice
5 years ago
This place excels in customer service!!! You can't get that at Auto Zone or O'Reilly.

  Stephen Sullivan
4 years ago
Consistently helpful but dismissive of female employees.

  juan reyes
4 years ago
That Mexican guy is awesome!!Always helpful!