USA Muffler & Brakes of hobart

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joyce Bryant
3 months ago
This is a great honest shop to bring your car to. Pete and his team have excellent customer service. I brought my car to them with a warranty and they fixed the problem on my car. I am so happy I found this shop to work on my cars.Jim has amazing customer service he goes above and beyond to make sure he takes care of you as a customer.

  Raenita Thompson
4 months ago
Terrible service. My son had repair work done. Two weeks later the car needed an engine. He failed to replace the timing chain on the car. He admitted he failed to do so but it wasn t his fault. Pete was very disrespectful and doesn t want to be held accountable. Don t repeat do not take your car there.

  Jasmine Jeronimo
2 months ago
Charged me $650 just to grease my tie rod. Made no effort to be professional or ensure customer satisfaction.

  Miya Bailey
8 months ago
Jim at USA Muffler & Brakes of Hobart was very kind, gave me the best service ensuring my flex pipe could be repaired same day, even though I brought it in less than an hour before closing! He also quoted me the best price for the service out of at least 5 other shops, and now my car FLOATS like a dream and doesn t sound like an SRT anymore :)) Thanks Jim & company!

  Michael Merifield
6 months ago
Had a bad rear end in my Nissan and the dealer replaced it and it lasted for about a month. Brought it here and it was fixed right!Service: General repairs & maintenanceService: General repairs & maintenance

  Jay Schrader
5 years ago
I purchased a 2005 Chevy Trailblazer and paid $3,500 for it. I realize that I purchased it as is, however there were multiple things wrong with this vehicle. When I bought it, I thought it was too good to be true. It looked very clean for the price, and had a ton of features on it, which was perfect for transporting my 3 huskies. I found later it was indeed too good to be true. I would strongly recommend you DO NOT purchase vehicles from this place. The vehicle said it had 140,000 miles on it. I got a car fax report and the last reported mileage was over 200,000 over 2 years ago! So the instrument cluster was replaced and it reported the wrong mileage. If I knew I was buying a vehicle with over 200,000 miles on it I would have never paid $3,500 for it. The blue book is less than $2,000 for it. Next, the check engine light started coming on. Then , 2 months after I bought it the muffler fell off. I took it in, and it needed over $2,500 in work done, from the new muffler, to taking care of the check engine light problem, and it needed a new ball joint. I was told it had a recent oil change when I bought it but was informed by the repair shop that not only had the oil not been changed in a long time, they were using the wrong type that was causing other problems.. Also, they were very careful to hide some serious rust problems. A few months later the speedometer stops working, and the battery died. Now, the vehicle won't start and the key is stuck in the ignition, so I can't even jump start it. Now Ill have find someone to tow this piece of junk off my property. It is my own fault for not taking it to an independent mechanic and doing my homework before buying this vehicle. However, I feel that they were very misleading on the past history of this vehicle and sold me a $3,500 vehicle that was worth about half that and had multiple problems that were not disclosed. My first clue should have been that he did not have the title right away and I had to go back a week later and pick it up. Expensive lesson learned.**Just to clarify I do not blame the owner for the exhaust falling off, they are right that they could not predict that. What I am blaming them for is selling me a car under false information. You should not advertise a vehicle with 140,000 miles when it clearly had over 200,000 on it, which information was easily available. Also, there were many many problems, and I was told that it was tuned up, new battery, oil change, etc; which was all false. I have an estimate from a repair shop for over 2,000 not including the $800 I put into it to replace the muffler and battery just months after I bought it. It needs a new ball joint, the instrument cluster does not work, and it has obvious electrical problems as it has to be jump started even after a new battery. Again, I acknowledge that I bought it as is...This is a warning to others thinking of buying a vehicle from here to take it to a reputable mechanic first and get a car fax before you purchase it. Better yet, find another place.

  cheyney tschopp
a year ago
I actually got a flat on the highway and pulled into the Citgo next to them to change my tire before I saw their shop. I went in knowing they likely didn't work with tires. They kindly offered to put on my spare and marked where the tire was punctured for when I took it to the tire shop. I appreciate the helpfulness and friendly customer service. I will keep this shop in mind when my car has further problems!Service: General repairs & maintenance

  Mr. Moreno
a year ago
Needed work done to my work car. They gave me a estimate and was seen asap. Work was performed within an hr and I was out the door. They are straight forward. I would return if I needed another exhaust job again.

  THE EVERLOVING SISTER QUINTELLA CALDWELL
4 years ago
Over the years I have spent thousands of dollars patronizing USA Muffler & Brakes because the work that they do is outstanding. Why the one star rating? Pete Haramantas knows me as a loyal customer. I spoke to him personally and he offered to fix my fuel pump for $340. I asked if it included parts and labor, he said yes. When I went to pick up my truck he told me that the price was $578. This was unacceptable since we had already agreed. I did not want to go back and forth so I finally agreed to pay $500, because I knew that I would only lose $160, but he would lose a loyal customer that referred several customers to him.If you go to him, get everything in writing and record him with your phone. If he ll screw a loyal customer, he will screw you too.

  GLEP
5 years ago
The last four experiences have been terrible.1. They gave car 1 back with the hood not latched after performing service under the hood, and it flew back over the windshield going down Broadway. The hood was destroyed. Nobody was hurt.2. Surging and check engine light on car 2. Misdiagnosis, $350 and not repaired a week later.3. Electrical drain on car 3. $300 followed by misdiagnosis and irrational, silly excuses. Not fixed.4. A simple, simple repair on car 1. A week later, no call, not fixed. This was the last straw.-Below is the glowing review I posted in 2017.-The girlfriend and I have taken multiple cars there and have had excellent results each time with the exception of one time. Repairs were straightforward , reasonably priced and accomplished in reasonable time. Diagnosis was correct each time without exception. As an owner and manager of a large shop performing heavy repairs, I can relate to how difficult it is to keep good help, charge reasonable fees and keep the lights on. The only time we were less than happy with the service was with a swarthy, grumpy, grouchy guy who was pretty uncooperative around closing time, or just having his period. I don't think he works there anymore.It used to be a great shop.

  Steria s Happy Hair LLC.
a year ago
My husband, son and I bring our cars here and we don't have to come back for any unfinished work. Quite swift they are!

  Kalli Haramantas
7 years ago
Best mechanics that you will find in northwest Indiana. They give amazing customer service. Being a woman and not knowing much about cars, they help explain everything that is going on and what is the best way to fix it at a cost that is best for you.

  Linda Coleman
10 years ago
USA Muffler worked on our hour muffler a few years ago and fixed the leak that it was having. So because the Saturn has 200,000 miles on it we decided to go back to them to see if they would fix it again. So I go over to their shop and he told me that he could not look at the car, but if I came back in one hour he could look at it. We came back in 45 minutes later. He then told me that he could not look at it again until two hours later. I then ask him if I came over first thing in the morning could he look at it and he told me it is first come first serve lady. I feel that he did not want my business bad enough. He inconvenience me back asking me to yet return again. So needless to say he will not get my business.

  Truth Teller
4 years ago
I have known Pete from USA most of my life. I have had many times threw out the years to need auto repair. Pete and a another employee Jim. Have always been very courteous when dealing with them.Pete has ALWAYS expedited the work knowing that break downs never happen at covieniant times, also he tries and does keep prices to a minimum and always tells you exactly what needs to be done.pete has been very accommodating to me all these years.i have neber seen him not try.to do the same for others I would & do recommend Pete's USA MUFFLER, be it Hobart or Merrillville location. Pete does most of the work himself when able,Jim who provides the same quality will when Pete is unavailable which is not often.I never give reviews and never 5 star rating.but in this instance I feel very strongly Pete has earned and deserves 5 star,is give more if there were more stars.I won't say this about a lot of people,but I really like Pete and he's earned my trust and respect wich in an industry that has so many scammers and cheats is hard to find. I hope others take their cars to USA and I know you will feel the same.Tell em Mark sent you...

  Serah Michelle
8 months ago
Highly recommend. This is my go-to place to get my brakes fixed.

  Mario Hernandez
5 years ago
Update: Hobart Auto Sales and Hobart Auto Finance bought out this location and changed the name. I was referred to this place by some of my friends in gary and griffith. So glad I cam here. Ask for Kam or Abraham, they were awesome. 5/5 out of stars for sure. I would highly recommend them for anybody that has bad or no credit

  Pat Dever
4 years ago
Very happy with the overall service. They were able to diagnose and repair my vehicle promptly. This will be my first choice for future needs.

  T Smith
3 years ago
I would say if you are looking to have your muffler worked on for a good price than bring your car to usa muffler shop, they will have you in and out in no time, plus you might get to save yourself some money at the same time.

  Mike Johnson
a year ago
Pete has patience and looked out for me with my brake job on my jeep. Will definitely be backService: Auto brake repairService: Auto brake repair

  Anthony Stewart
a month ago
Great service!

  Ray Rodriguez
6 months ago
Excellent service fast and accurate

  Diana Manuel
3 years ago
So I bought a 2003 nissan murano from them and it runs really good they have me a great price on it and the customer service was great

  Erica Walker
a year ago
Fast service great price and very friendly people

  manny rubio
3 years ago
Great work done at a fair price. Will definitely be back for more service from here.

  LouAnn Dietz
3 years ago
Quick fast friendly service. I'll definitely go back if I need anything else done.

  Tim Waugaman
2 years ago
Friendly service and completed service when they said they would. Recommended to anyone who needs brakes done.

  Marina Miljus
7 years ago
Always receive great service and never any issues with the work performed. Would definitely recommend!

  Mike Becker
2 years ago
Great prices, quick service and the owner was great. Got me in and out

  Tonya Fotinos
3 years ago
I've never had repairs done here before. So far, my brother has not had great luck with them.

  Dyna Works
8 years ago
This guy is a top notch ripoff. Been to dozens of muffler shops before. This guy is robbing people. Sad people even give him businesses