Potros Auto Repair INC #1

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ronnie J Gant Jr
5 months ago
I thought they would ve fixed the problem but it seems like they created more of a problem. Brought a 2010 dodge Journey in on Monday 10/16/2023 for a red like thunderbolt on dashboard. Which occasionally it drives 15-30 mph only. They couldn t find the issue which the claimed it was running fine. Then when I went to pick it up, the Owner said it needed 2 quarts of oil and states they always check the oil any time a vehicle is in their shop. Now, he the owner said they had to fix the dipstick because it was stuck to check the oil level. My vehicle wasn't in there for oil and they took it apon themselves to fix an issue that they had broken. The dipstick was NOT stuck and just had an oil change a month prior before being in his shop. Instead of calling me about the issue that they so happened fix , they weld the stick together and ZIP TIED the holding tube (where the dipstick goes) to the engine. I will never take my vehicle back up there because what I took it in for wasn t fixed but it came out with another problem.

  ICI CICERO
a month ago
Great pricing and great work. Have taken my cars here at least 5 times and each time they did good work and quickly. Thank you guys!!

  James Parten
2 years ago
These guys do great work. Very professional and trustworthy in my experience. Their are prices are pretty fair. They are very knowledgeable about what they do. I went recently to have a brake line repaired. Turns out the brake lines were all bad and and falling apart and needed to be replaced. They were able to work with me on the price since it would cost quite a bit to do. Within a few days all the lines were fixed. I recommend everyone there when the need work done.

  tina ham
2 years ago
We have been taking our cars and trucks to this man for as long as he has been in busness . Never had a problem.Bought a car that someone was selling in the lot. Asked Rafael to check it out for us. After he said it checked out fine we bought it. We had him fix the air, he said he was putting a new compressor in.$400.00 and a 3 month warranty. A day later the car wouldn't start, we had to buy a new battery . Fine! 2nd week the brakes go out. So we have him fix them. They still are not right had to pump them to stop.. very spongy . Took it back they said they would bleed the brakes. Picked it up no difference...3 weeks later the air stops working. Took it back to him he says he cant Fix it because it was too cold out that day he said he would honor the warranty to bring it back when the weather was above 80s. So we bring it back. He checks it out and says it needs another compressor. And it will cost $400.00 . Says the warranty was for a used compressor an only good for a month. And he never put a new compressor on the car. . We will never take anything to him again. So much for being a loyal customer. Way to screw over a 78 year old customer who trusted you!

  yulong fan
4 years ago
I spend $500 to get my oil leak and noisy belt fixed. After I paid and picked up the car, I noticed the same noise immediately after turn the car on. After going back inside, they told me it'll need more work. I wonder why they didn't tell me when I paid. At that point i'm already skeptical, so I waited pass the weekend and took my car to a different shop. By the way, throughout the weekend my car was still leaking, same wet spot on the ground.After getting it diagnosed by a different shop, I took it back to this place and the owner decided that he'll fix my leak for free (the owner is really nice to be honest). But as of yesterday I noticed the leak again, same wet spot on the ground.To sum up, I paid $500 and still having the same problems before I went in. Same noisy sound, didn't even get quieter. And the same leak.

  SHADYARMY103191
5 years ago
my power steering pump went out and they fixed it. Awesome. THEN it went out again. They told me it's because you power steering had a leak. That's why my pump went out again. I paid to get the leak fixed and they fixed the pump for free because it was under warranty. Couple days after I got it back, I found out my power steering STILL has a leak !!!! And now my pump went out again. So clearly I paid them for nothing!!! Will NEVER go here again!!!

  Jennifer Allen
a year ago
I love this place. Been going here for car repairs for almost 10 years. Definitely recommended.

  Ahmad Zaid
a year ago
Brought multiple vehicles here was happy with all prices never had to return for the problems great pricing and professional mechanicsServices: Auto engine tuning, Vehicle Inspection, Brakes, Wiper blade installation, Oil changeServices: Auto engine tuning, Vehicle Inspection, Brakes, Wiper blade installation, Oil change

  Clayton Crew
7 years ago
Two terrible experiences. Got an oil change, drove downtown and then my engine goes out. Year later got a tuneup and catalytic converter and then my transmission goes. I would not recommend them at all. Nice people, but I will not be returning.

  Victor Sanchez
3 years ago
This shop had my rack and pinion inner outer tie rods done with in 5 hrs I would recommend them especially Jesse cool employee.

  Heather Soltys
5 years ago
I recently had a repair done here , and I was very pleased , the NEW gentleman working on my vehicle was extremely knowledgeable , easy to talk to and will actually listen to you! I will definitely be returning , thank you Jason!

  Paul Kumiega
6 years ago
Do not take your car here. I made the huge mistake of taking my car to them because I heard they do decent work for cheap. The problem with my car was that it wasn't starting (I previously changed the starter and sylnoid, had a specialist check out the wiring) but it would only start when "it wanted to". They said they could find the problem and fix it. They called me a day and a half later, said that the starter was bad, they replaced it, and that my car was ready to be picked up. I got there, got in my car, turned the key, and nothing. I was mad, but went back in and told them calmly that it was still not starting. He said that he'd keep it another day and get to the bottom of it. 2 days later he calls and says that the starter wasn't hooked up properly (yea....ok). So I go there, car starts, it was sketchy, but I took the car home for the night. In the morning, I take my son to school, and stopped to get gas before going to do my laundry. I pump my gas, get in the car, it doesn't start! (And I'm all the way in Crete illinois) I call potros again, and tell them that the car is STILL not fixed. It had to be towed all the way back to hammond. He ignores me for 3 days straight, and then finally answers the phone on the 4th day and basically says that he has no idea what it is, but he can "ghetto-rig" a starter button to replace my key ignition. At this point I've been without my car for over a week and have to get back and forth to work, so I give him the "ok". The car has been starting using the ghetto button, but as I popped my trunk to get my laundry out, I noticed that my laundry basket was only half full. AND my capacitor (for my subwoofers) isn't working! I hooked it all up personally, everything is still hooked up correctly and should be working, but it's not. They blew my capacitor! And stole like $300 of my clothes! Do not trust these crooks! And don't be suprised if you read about it in the newspaper bc I'm definitely going to the police. I have no reason to lie and nothing to hide. My name is above!

  Alma Hernandez
3 years ago
They give choice to do that job and time and price everything was very well when I pick my jeep back. And also they were a nice .

  Jim Duncan
2 years ago
Very honest. Affordable. Excellent skills. Gets only 4 stars because it's first come, first serve only. Otherwise it would be five stars.

  Kimberly Brown
2 years ago
I've been going here since he opened and I've never been disappointed in the quality of work Raphael and his crew does.

  Reyna Ortiz
a year ago
Great work pricy but trust worthy.

  David Smolen
8 months ago
Great place to get work done only place I go!!!!!Services: Electrical repair, Exhaust, Auto battery replacement, Auto exhaust system repair, Auto A/C recharge, Brakes, Oil changeServices: Electrical repair, Exhaust, Auto battery replacement, Auto exhaust system repair, Auto A/C recharge, Brakes, Oil change

  Sissie Higgins
3 years ago
Raphael has always done a great job doing quality work at great fair prices. Thank you

  Sara Holmes
3 years ago
Very fast and efficient, they are very reasonable especially if you continue to use their service.

  Lee Allen
7 years ago
Only guys I trust they get the job done the right way all the time. They not gone b.s you like most shops try to fix more than the problem.

  Carolina Arteaga
3 years ago
Received great service on struts. The mechanics did a great job.

  Steven Tepper
3 years ago
Top notch service. Always fair and quality work.Services: Steering & suspension repair, General repairs & maintenance, Engine repair, BrakesServices: Steering & suspension repair, General repairs & maintenance, Engine repair, Brakes

  Jose G Ramirez
9 months ago
Super fast and low prices

  Cheryl
a year ago
Good people.Fair and take care of you.

  Mando Ramirez
5 years ago
They used parts from a junk yard and charged for refurbished. RIP off, law suit on the way.

  Karen K
7 years ago
Awesome guys, even cheaper then expected and warrantied...

  Javier M
7 years ago
1 day fix,seem very knowledgeable, reasonable prices

  SEAN Keener
3 years ago
Great customer service good prices

  Shakira Torrence
4 years ago
They are awful they make u wait to long and then they dont fix anything.

  Cheryl Patterson
6 years ago
Honest and fast good place for auto repair