AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Theresa Clark
2 weeks ago
I was greeted immediately upon my entrance into this store. The staff was exceptionally helpful, made suggestions and answered all my questions. Melissa, changed my headlight, Tyler cleaned my battery contacts, Brian, Victoria were very friendly and professional. I will continue to shop here for ALL of my automotive needs. This team has done your company proud. 5 star service.

  IamAC
2 months ago
The employees here are very helpful & knowledgeable. My windshield wipers were past through, the weather was very bad the night of my visit (heavy fog, darkness & rain) so my anxiety was already high. Edward was very kind with recommending the right ones along with replacing them, & the fluid. Got home safely. Always a plus when there s great customer service. Like they don t HAVE to take the extra step but they do. The willingness is much appreciated. Thanks again

  Dawn Harrison
2 months ago
Had my battery go bad. I ordered a battery to be delivered to my house because I had no way to jump start it to get to the store, and they delivered it in a timely fashion. By the time I got home from work I actually had somebody to jump start the car and I was able to take the battery back over so that they could install it. It was freezing cold temperatures in my battery was very difficult to install but the poor kid who did it was such a trooper! Kudos to autozone, you will get all of my business because twice you have helped me out with this battery situation in the last 6 years. Thank you so much for being there when I needed you!!

  Chas Moritz
3 months ago
Terry and his team are always helpful, they help me with any car questions and issues I have. They take their time to explain their process and always help me make an informed decision

  red head
5 months ago
Great great customer Service even when they didn t have to but they took the time out to help me out with what I needed help with which was a brake line but all in all, he did a fantastic job no matter what it took great customer service always terry/edward and I wanted to add one last comment about one of the best managers that a store like Columbia Avenue has she is excellent. She has great customer service every day no matter what the day brings her. She always keep a smile on her face no matter what she always puts the customers number one at all times. And she will not let the customer leave out the door, unless they are 100% satisfied, and she will make sure they are well taken care of, and make sure any parts anything inside Autozone that they needed or missed she will make sure that they have it, and that they are taken care of and at the same time keep a smile on her face she loves taking care of customers at any means necessary, and she does great work every day all day no matter what Manager Melissa

  Artemio Cortez
5 months ago
Tyler is the Man!!!This guy can tell but looking at and tell the Difference between low beam bulbs and High Beam Bulbs.He Solved my Head Light Issue and now I'm Driving Legal because of him..... I Almost Spliced my headlight Socket for A New One when I never needed to...Thank You Tyler!!!!!!!!!!!!

  Yeager VR
5 months ago
They help take the guess work out of any repairs. I was glad to go there and have a diagnosis done. Not only did they help find the problem. But, the tech gave me pointers and tips on how to fix it. Thanks guys.

  Kelly Serwatka
2 months ago
THANK YOU TO ANGIE AND THE STORE MANAGER AND HER TEAM FOR HELPING ME IN THIS FRIGID COLD! FAITH IN HUMANITY RESTORED! THANK YOU TEAM FOR YOUR CARE AND POSITIVITY AND GIVING ME THE CONFIDENCE TO GET THROUGH THIS!

  DAVID GUTIERREZ
5 months ago
Not good when neither the representative nor manager know their promotions. Leadership should educate staff on law for use of restrooms by customers; the next person with a medical condition will be getting paid to be an AutoZone customer

  Albert Griggs
6 months ago
Terry is awesome,Melissa tray Angie whole crew ! Issues resolved , makes effort to make sale, real team on Columbia store always tip top can t remember everyone s name but met everyone there gd job

  Penny White
7 months ago
Had an ongoing issue with Dolton store manager claims unaware of how to handle the issue but also not doing much to get help, which tells me manager should Not be your title. Sp/w Melissa on Columbia and right away she went into action providing assistance and educating me how to handle the situation She sp/w Tyler another manager in the store and those 2 offered above and beyond customer service. Melissa and Tyler ARE THE BEST. Thank You So much for ALL you've done. 2 managers who care about the customer and Provides EXCELLENT SERVICE!

  Jordan Voogt
8 months ago
Absolutely legendary staff here. I was having car issues and they not only got me the right stuff but helped me out in the parking lot until near store closing. I don t know if Autozone Corporate is listening but these folks deserve a raise or something. They went way beyond their job description to help me get on the road again.

  Michael McGee
6 months ago
I would give 0 stars if I could I ve been shopping at auto for over 10+ years and never have I had issues like I ve had at this store I purchased 2 hub bearings October of 2022 just to come back and find out only one was put in the system under warranty on top of that after asking about why it was only one in the system and trying to get a replacement for the one that was in the system I was interrogated and accused of trying to scam the store after I was already being ripped off for 130 bucks the manager looked me in the face and told me that wasn t there product even tho the purchase was in the system and I had to go take the other one off my truck and prove it because the stamp was worn off even tho it had been over the winter an months later so I had no choice after debating over 40 minutes that this was very wrong and disappointing after spending thousands with this company i was treated like a criminal and it seemed to be a joke to all the employees I m still till this day trying to get to the bottom of this I ve been ripped off with no explanation I would suggest anyone shopping at this location double check everything and get and emailed receipt which i failed to do at that moment horrible experience

  Gus Heredia
a month ago
Got my parts , quick seemed knowledgeable and helped loading my car.

  Tyrisha carpenter
2 months ago
it was ok i went to go get my battery tested it wasn t my battery it was. my alternator but the autozone worker said it was my battery and it wasn t

  Nikol Keith
a month ago
Great location plenty parking.Employees really friendly and helpful.

  Christina Rousseau
6 months ago
Victoria was very pleasant to work with she gave me well needed info on my car got me the parts I needed and referred me to an auto shop that took good care of me .. definitely went above and beyond in customer service thank uu so much I will only coming to this location

  Timothy M.
a month ago
Quality parts usually in stock if not in stock you can usually find the part at another Location. Thank you for your years of service .

  Silvia Gamez Rivera
4 days ago
Super Great they are amazing..

  Marie Scott
7 months ago
The guys were very helpful..especially Rodney he went above and beyond great customer service!

  Maria Diaz
5 months ago
Melissa in Hammond, IN on Columbia Auto Zone, Very nice, patient and professional. Thank you!

  Donna Gile
a year ago
I was greeted by an employee (Mike) when I walked through the door, he helped me find exactly what I was looking for. I was in-and-out in less than 5 minutes. Great customer service!

  Jeremias Alicea
2 years ago
Yo, shout out to Kendrick for quickly helping me get my new car battery and installed it on the spot without hesitation. Appreciate the help! I definitely recommend this spot. They re legitimately helpful and want the best for their customers! I ll be back for sure!

  UBEHL UCAVSA
a year ago
When I think of Autozone I think integrity. They honor their warranties, no questions. The staff put clients first. They'll step out to assist customers. Simply awesome!!! E. John

  M P
a year ago
I'm so fed up with Auto Zone parts. As soon as the warranty expires the part goes bad. In two years I've had to buy 3 different batteries. I'm on my second hub bearing in two years. Your "best" brake pads and rotors have gone bad in 2 years. Auto Zone use to be quality. Now it's absolute garbage. I'm done shopping there.

  Dave McClellan
2 years ago
Despite how busy the store was, Terry K not only Diagnosed my battery issue, but recommended the correct battery AND installed it for me! He got me back on the road very quickly! Very pleased with the customer service. Highly recommend!

  Dan Swetland
a year ago
Wow this place I never stop here now I'm reminded why. Didn't have what needed . So I buy a Hotwheel the sign says clearly 1.99$ she rings it up 3.29$ what ? It says 1.99 o must be a price markup . That's not how it works not worth my time to argue with her . Don't go here ever.

  T. Bardney-Simpson
5 months ago
Great service, good prices!!!

  Tiffany Horton of Peace 2 Pieces LLC.
2 years ago
This is my location to go to!!! They are alway on point when I need my parts, ready to help when you reach the door!Their Manager Kendrick, was very helpful as well! I recently locked my keys on my seat and went in to get help and he instantly took the time to help me get into my vehicle, it was a bit of a challenge but he stayed until we figured it out! I wouldn t choose another store in my area as long as this one is close by! Thanks Kendrick and staff at the corner of Columbia Ave.

  MaryLO
3 months ago
Good workers and good employees