Russ Hubler Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Justin Gelfius
a month ago
The service dept called to schedule recall work. I asked how long it would take 1/2 day . It took over 3 days to complete which is why I drug my feet not wanting to be without it for work. Not the end of the world. But it would have been nice to have a more accurate time estimate on the front end. And keep me posted. They did call on day 1 to tell me they had to order parts but it would be done on day 2. I called on day 3 because they didn t let me know it wasn t finished on day 2. Other than that I guess they did what they needed to do. They left me 2 nuts and a socket on my center console. Must be my reward for them doing a good job. Wonder if they needed those?

  Janie Copple
2 weeks ago
I have done business with this dealership for over thirty years and never been disappointed. Great people, service and parts department! Always timely and courteous too!

  James Coffey
a month ago
Donny and Tim were very helpful in finding the right vehicle for the right price. Donny was very knowledgeable about vehicle options without pressure to buy more than we needed. Tim helped make the trade in easy for affordable payments, even with an extra warranty. We would definitely shop at Russ Hubler Ford again.

  Dominic Galuoppo
4 months ago
It's been great working with Jerry/Karen at Russ Hubler. I waited for Ford to build my truck for over a year. They've been very transparent and provided good updates when they became available. They provided me a great price on trade in and have made the process very straight forward, no hidden fees. Been a great buying experience. Will definitely do business with them again!

  Debbie Richardson
a month ago
We have never dealt with a dealership as professional and friendly as Hubler. I spoke with parts and service. They we so courteous and conscientious. They sent their mobile repair van out to get us up and running again. The mobile repairman was very friendly and knowledgeable. Hubler will be the only dealership we use in the future!!Again for the second time this dealership is stellar. No one likes automotive bills but this dealership shows concern for their clients. Staff is above and beyond expectations. Thanks to Kyle in service.

  dorothea goris
a month ago
Everyone was exceptionally friendly and easy to work with. Big shout out to Mike, Jerry and Tim. My husband is over the moon thrilled with his new ride! Great job!!

  Kim Price
a month ago
Very professional, polite to customers, explained what service they did to my car and stated the cost. Very reasonable rates on service. Good job!

  Amanda Friend
a month ago
They were amazing about finding the car I asked for that wasn t on their lot. Brought it down and called me as soon as it was there. I test drove it and fell in love. They worked with me on the price and I left that same day with my new car. I couldn t have asked for a better experience buying a car.

  Deborah Potter
3 months ago
Friendly, timely service. Mike in the Service Dept was very knowledgeable and helped me make a decision on repairs that did not break the bank but met my needs. As a widow it is always scary to have car repairs but Mike made me feel comfortable and part of the decision making. Thank you!!

  Roger Wessel
5 months ago
I have bought three new vehicles since 2012 at the dealership. I am usually pretty satisfied with the service work. This last time around my vehicle was overfilled with oil. I had to take the truck back to have some drained. They re willing to give me a five or $10 discount on my next service.

  Julie Myers
3 months ago
Absolutely the best service! I ended up with a nail in my tire. The tire size I needed was found and tire replaced all within just an about 3 hours or less. I highly recommend them!

  Robin Richey
4 months ago
I took the car in for service and to investigate a rattle noise, which I believe to be early failure on the water pump. Technician Roman gave a thorough bumper-to-bumper inspection on the car and found that the water pump was in early throes of failure. One motor mount had lost its rubber insert and the driver side front half axle shaft had failed. Upon completion of all repairs, the car is smoother, quieter more solid than it ever was. Thumbs up to everyone for their timeliness and a efficiency.

  Jennifer Teters (Jenny)
2 months ago
The customer service was excellent! They made a house call to fix a recall on my car and was on time, quick and very professional.

  Bill Stahl
3 months ago
Excellent service. Had a brake issue with my 2019 F150. Scheduled service for 1/3/24. Delivered the truck on rollback on 1/2/24. Finished early on 1/3. Great help from Paul Wietlisbach and Kyle Johnson.

  Valerie Edwards-Perry
2 months ago
I couldn t have been happier with the service from Russ, Jerry and Dakota. Thank you to all the staff. Wonderful to work with. Will recommend you to all and definitely be back when I m ready for another!

  Stacey Barnett
3 months ago
What an amazing experience! The hubby and I drove up from Louisville for a specific car. When we got there Maverick was very knowledgeable about the car. The manager and finance manager were very helpful. When we need another car we will be headed back.

  Harman Deol
a month ago
Amazing people to work with, was able to walk in and get the car I wanted without any problems, everyone was great to talk too and treated you very kindly.

  IRC D50IRC
2 months ago
Appt. was @ 8a did not get truck til 4p. They put other vehicle in to work on thinking it was ours. when we came back at lunchtime they said it was done but it was someone else's white truck, ours had not even been moved from where we parked it. We had to wait until 4p to get our truck, they said that they had trouble doing the previous vehicle is why it took so long.

  Ken Stingley
4 months ago
You know they really didn't want to deal with me even though I was paying cash for the vehicle I was buying but I finally bought the truck but it sure wasn't because they made the Deal!!!!!!Wanted to purchase another vehicle a Jaguar and a golf cart but all they did was piss me off. Sure didn't offer anything good and LOW BALLED ME ON EVERYTHING AFTER THE FIRST PURCHASE. That's why I hate dealing with sales people and Dealers.

  R W
2 months ago
Knowledgeable and courteous staff always treat me well. They explain the issues and provide sound recommendations that are in my best interest.

  Berlie Parks
a month ago
Randy was amazing. Not pushy and up front about any issues with the car I was looking at. Will highly recommend, and will be going back when it's time for another car.

  Maria Ackleman
5 months ago
Took my car in for tire pressure sensor replacement and alignment. Said something about squealing going on so had them look at that. Turns out my rear brakes needed fixed. I had just taken my car in in April to get my rear brakes done and I had to get them replaced again in the end of October. I didn t even put 30,000 miles on my car and they had to get replaced again. They sold me a bad part. What did they do to help me not have to pay over $900? They took off the price for the brake pads because that s the only thing they could do. So I still paid just under $900 for all of this. Needless to say, I probably won t go back to Ford because they screwed up.

  Patricia Armstrong
3 months ago
Had my first oil change using Russ Huber Mobile Service. Great no drive in, no drive home, and NO waiting room. Serviceman very very polite.

  Emily Cain
2 months ago
Customer service was wonderful and very friendly. I received the mobile service which was super smooth and convenient. I highly recommend Russ Hubler! Thank you again!

  David Benefiel
6 months ago
Brought my truck in after having it worked on by another place.Within 2 hours found the issue.scheduled the work and 3 days later picked up my truck and seems to be running properly now with no lights or codes.No reason to think it won't stay that way.I will definitely use Russ Hubler Greensburg again when needed. Highly recommend!

  Mescal Shelton
2 months ago
Came in for routine oil change, tire rotation, etc. As always, was treated with respect, professionalism, and courtesy. I have always been treated well and plan on continuing my relationship with Russ Hubler Ford for a long time.

  Sandra Nieman
3 months ago
The new mobile service is fantastic. Our tech was professional and very friendly. I would highly recommend this when appropriate for your vehicle.

  Greg Montgomery
3 months ago
That is the way everybody should be able to buy a vehicle. Good Inventory, the vehicle is what they said it was the salesman Randy.Was very professional.I would highly recommend Russ Hubler Ford

  Stephen Shipley
5 months ago
First time dealing with Hubler and I can say that I couldn't have asked for any better service! The salesman was very informative and showed the utmost concern for my satisfaction! I definitely will use Hubler again! Thanks

  Amy Neuman
4 months ago
Great customer service! Very approachable. They were not pushy at all, and gave us a good deal.