Dually Depot

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chad Arnold
4 months ago
Super friendly and helpful staff. The red head chick (Tina?) is awesome. Got my DOT truck inspection there the other night, in and out, no problem, and still only $45!

  Brittany B
4 weeks ago
Cannot rave enough about how fast and efficient dually is. Thank you so much for everything you do. You got team rv tractor up and running in no time.

  Craig Mayes
2 years ago
I've been to Dually Depot in Goshen a few times. The staff is always friendly and informative and willing to help. I highly recommend them for all your hauling needs.

  Fafalios Family RV
7 months ago
I brought my Ram 3500 in for an auxiliary tank fix - the gravity feed that I had originally installed was faulty and was leaking from the filler neck, and I needed a new gravity feed kit to be installed. I spoke to Krista, the office manager there, explained to her that the shut-off valve did not work and that the hose clamps were stripped out, and she ensured that the guys in the back would replace all the hardware and reinstall it correctly. A little less than an hour later, the truck was ready so we put 25 gallons in the tank to test it for leaks. To our surprise, the shut-off valve had NOT been changed and was still leaking, so I called Krista immediately. She said to bring it back and they would fix it right away. It only took about 15 minutes and it looked like they installed a new shut-off valve and new rubber boots, but the rest looked like all the old hardware. On the invoice, they charged $250 in labor and $100 for the new gravity feed kit. We couldn t believe we caught them charging $350 for doing absolutely nothing!I was forced to bring it back again about a year later due to a clog. As soon as I arrived, Krista started saying they would need to remove the whole auxiliary tank to change out the hardware which would take more labor and cost more money. I immediately protested this and could not understand why they could not just reach down and unscrew the part?! She said let me get my tech and see what he says . The tech came out front and said there was no need to remove the tank for the installation, I agreed and they took the truck to the back to work on it. A few minutes later, a tech came up front and asked to speak to Krista so she went in the back. When she came back she said he is installing your kit correctly because it s installed wrong, and it s going to cost you more money I asked her how much and she replied he will let me know after he is done. About 30-45 minutes passed and the tech came into the office to wash his hands, I said to him that I hoped it wasn t too messy of a job. The tech then said to me whoever installed this gravity feed did it completely wrong. I told him that they were the ones that did the install and he went on about how Dually Depot doesn t do installations like that and how they drill certain sized holes, use grommets, certain hose lengths, etc. and how it looked like it was an obvious DIY install. I thanked him for the job and info and waited for Krista to come back. When Krista returned, she said he s charging you a lot, like $200. I was shocked and asked her to look up the original invoice and explain what we were charged for originally. She looked it up and the invoice clearly stated $100 for the new gravity feed kit and $250 labor for installation. It was clear to everyone that they did not install the new hardware the first time so Krista immediately offered a discount and said it would only be $100 instead of $200. I said that is fine, paid and left.WE PAID $350 FOR A JOB TO BE DONE AND FOUND OUT BY THEIR OWN TECH THAT THE WORK WAS NEVER PERFORMED AND WE PAID FOR IT TWICE! We were baited and switched again when Krista told me the final repair would be $50-$75 over the phone, and by the time we left she had it up to $200 for 15 minutes of work.I cannot patronize any business that tries to take advantage of their customers with dishonesty like this. They need to get some standard and transparent pricing in place, get estimates of work approved by the customer first, and actually do the work that they charge you for.

  Michael Dillon
11 months ago
Just started as a new transport driver. Had some last minute things to get for my pickup. Service was outstanding, and reasonable in price. Dually Depot took great care of me and gave some great information about using my hitches. Will definitely be back in the future!

  Eunique Love
11 months ago
As soon as you walk in, you're greeted and made felt awesome just walking in. Krista who does this is amazing. She has an awesome spirit and is very knowledgeable of all the products they sell. She will let you know if something will or will not work for your situation instead of letting you spend money on something that won't work for you. Again, she is amazing and whenever I'm in Goshen I'm definitely stopping by. Thanks for everything Krista!

  Tim Dennis
9 months ago
This was the best upgrade for long trips. Install experience was great. Krista was very knowledgeable and I drove 200+ miles because of her professionalism and experience on aux fuel tanks.

  George Harmon
a year ago
I went there to get the bumper mud flap, and got a whole lot of useful information. They tutored me on how to hook up the load distribution bar to the bumper pull trailer, and also what the height requirements were, and came out to make sure I had that part right.They are a great group of people, and they're very friendly.

  Jay Ashbaugh
3 years ago
Always Fantastic!!!! Excellent people! Great prices on some great equipment, services, and inspections! Hard working, knowledgeable guys and gals that always try to get you in and out and on your way as fast as possible. They've got everything a hauler needs to get back on the road or to come back for. Pet friendly, complimentary drinks/snacks & TV in the lobby along with product displays.

  James Santore
7 months ago
Good place to get truck accessories. Fast service, custom aux fuel tanks ect.

  william hobson
2 years ago
This place was awesome. One stop shop for everything you need to get started in the RV transportation business. The staff was great. The quality of the products they sell are top of the line and very affordable. I had to have everything installed including a 109 gallon auxiliary fuel tank. Krista at the Goshen location is awesome and very knowledgeable in the RV transportation installation business. I'll definitely be back.

  JR Sullivan
2 years ago
As a customer of the Dually Depot for well over seven years, I could not say enough good things about these guys and gals. Always personable, very knowledgeable about their products and services, and they have worked with my schedule to accommodate me from day one. To be honest, I consider them not only to be a great supplier, but also as friends who look out for me.

  Don Liske
a year ago
Omg, just needed the big mud flap on my dually,, checked in at 3 with a 4pm appointment, heard my pickup getting pulled in b4 i even got out the front door, not even 20 minutes,,, wish there were more stars !!! Highly recommended!!!!

  Frank Gerla
3 years ago
This ACE deals in what you need for rv hauling and more!!! Employees are very knowledgeable and extremely helpful!

  Michael Messersmith
2 years ago
VERY helpful! They had everything I needed to start hauling campers. If I ever need anything else I will definitely go back. Make sure to bring Krista, chips and salsa!

  Anthony Livingston
3 years ago
Great people. Only top quality professional grade products. if you're a harbor freight person this is not the place for you buy it right the first time they do quality installs

  judith Pratt
a year ago
This place is wonderful. The lady behind the counter was very helpful she knows what customer service is.I will be back for my truck parts.

  Hector Leon
5 years ago
I had my 5th wheel and a bunch of other things to start pulling rv well truck is ready to work. This people are great I mean great had a good experience very knowledgeable Josh is awesome. Don't go pay more somewhere else . Thank you guys I know where to go for my towing needs..

  Sheldon McKinney
3 years ago
Great quality people and products. Top notch service. Krista and the guys know what they are doing. Very quick in my opinion too. Highly recommend for all your needs.

  Scott Parazoo
a year ago
I buy quite a bit of stuff here they're quick to get you a great quote on what you need ...

  Steel Master Roofing
4 months ago
Great parts and service!

  Joe Williams
2 years ago
Absolutely great experience. Krista knows exactly what her customers need. Fast installation. Will be back !! And with chips and salsa for Krista

  chaddo
3 years ago
The gang at this location are the best Josh is always helpful and quick to fix problems if they arise which has not happened very often and I've been coming here doing business with these guys since essentially they opened the doors

  Jeff Brady
7 years ago
Great staff interactions, quick and good advice, reasonable prices & labor rates, got me straight in and back on the road. Will definitely return. Thanks!!

  Ezzard Donahue
a year ago
Dually Depot is a top notch service. The people are extremely professional and make going there a GREAT experience.

  Codilla InDaMist
6 years ago
I was In the earlier last week. The wonderful young lady at the counter made my day. The work they do there is good as well.

  Ryan Letterman
a year ago
You can't get any better place for the service and prices.. awesome place

  Shelby Magicmaker
2 years ago
Always super nice, although they couldn't schedule me in this time, they pointed me.in the right direction.

  Duke Carbajal
3 years ago
They were super helpful and have a large selection of accessories at great prices. I'll be going back.

  Toxic_ Fox
a year ago
Awesome the people over there very friendly and they know there stuff