Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jamie P
3 months ago
I brought my car in on 1/5/2023 to Auto Surgeon and am very pleased with the service I received. Drew, the owner got my car in quickly to evaluate the situation, and kept me informed on what is needed on my vehicle. Since my car has several mechanical issues, he was willing to service my vehicle in sections that would help accommodate my budget. Drew and his wife are friendly, knowledgeable and easy to work with. They even went above and beyond to pick me up at my home and drive me back to the shop to get my vehicle. I brought my vehicle in around 8am, and it was finished by 1:30pm that same day. I plan to take my car back in to complete the work in the next week or so. If you are looking for honest, prompt and efficient service, I highly recommend Auto Surgeon.
StrongMoney Redd
6 months ago
I dropped my car off to them on 9/16/2023. I was informed that I would need a new engine. So, I left my vehicle there until I figured out my options with the insurance. Spoke to Hyundai and set an inspection for 9/27/2023 @ 2pm to figure out if they were going to replace the engine since it was within my warranty. On 9/27 at 8:17am I called a guy at the shop who seem to always be the only one answering by the name of Drew. When I spoke with Drew I informed him that I would be there in a few hours to pick the car up and take it to the Hyundai dealership. Drew responded okay I ll be there by 9am. I then asked him about a storage fee, he stated $75 cash. So I got in a Lyft around 10:15am, made it to the shop, walked in the door, spoke to drew paid him the $75 then asked is it (my car) in the back? Drew said yes. So, I proceeded to walk to the back and lo and behold my damn car is not there. I walk back inside and tell him it s not there. Didn t really look surprised, but he did ask two other employees who stated they haven t seen the car. I asked for my $75 back since they allowed the vehicle to be stolen and he said if I could I would so now I have no car and they didn t mention anything about filing a claim for the vehicle. All he said was I m sorry man, it was just here last night highly recommend if u have a nice car or a car that is most wanted do not go here! They don t have any sympathy. They didn t even try to file a claim or anything. How do u let a whole car get stolen from your shop that has cameras?! IF I COULD RATE 0 STARS I WOULD!
Peculiar B
a year ago
I don t do reviews but after poor service for months with place I must warn others. This is not the place for auto body work. RUN! You ll have to stay on them like you re the mechanic when you re not. Will half do everything if don t you say anything. You will need a new battery after dealing with place because they always leave your car lights on. Communication is poor, and they will lie about parts & timing. If you are use to professionals please stay far away. It was a learning experience.Services: Auto body & trim repair, Battery
Destiny Thomas
2 years ago
Literally the worst car repair place I ve ever been too! Took my car in for a transmission replacement which in itself is a large job. They told me it would cost $2000 and take 2 weeks. I paid them in advance. Every week they tell me to give them another week. They ve had my car for over a month! Today they told me to give them another week. If you have a choice please don t take your car here.
Chantel Mbachu
a year ago
Warning! Don't go here unless you bring a tape recorder to record them and you go stay and watch and make sure they actually do the work. You got to be one of their buddies to get good work. And they will always take care of them first, no matter how long you been waiting. Oh my so much to say, smhServices: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic
Kierra Herron
2 years ago
Was told multiple things would be fixed on my jeep...but that was not the case..was told everyday to give them till the next day my truck would be finished&&that was not the case. Auto surgeons Had my truck for over a week and still didnt fix all the problems but told me I have to give them $500 or I couldn't get my keys. I still have burnt up wires under my hood that havent been replaced..I would not recommend very unprofessional and they never communicate with you.Service: Electrical
Christin Enyeart
2 years ago
I took my truck in this morning to get a ujoint inspection and repai. Dude named Drew told me that it would be an hour before he could get to my truck...this was at 9:30 am I've tried calling 5 times with no response..so I walked 20 blocks back to the shop for him to tell me oh I couldn't get to it today..I really believe it was because I was the white guy in the hood cuz right when I was leaving he pulled a van that just pulled up at 4:30 in to the shop...this was the biggest waste of time and it cost me close to 200 dollars in workthat I missed all because this dude couldn't make a courtesy call to say hey I can't get to your truck today!!Services: Transmission, General repairs & maintenance
Mary Harmon
a year ago
I took my car up there couple months ago I got a diagnosis done on it before he started waiting til after he was done "fixing" the problem he said there more that need to be done now my car is barely running. Paying more then 500 dollars to have it no move at all. Rip offServices: Electrical repair, Auto engine diagnostic, Auto brake repair, Brakes, A/C installation & repairServices: Electrical repair, Auto engine diagnostic, Auto brake repair, Brakes, A/C installation & repair
Elliston Carter
3 years ago
Awesome honest service. Drew always got my back. This is the first shop in 40 years that i didn't have to go behind the work done to get the repairs completed or done right. Good job! Auto Surgeons.
Gary Indiana
a year ago
Drew Shop Is Terrible! I Do Not Recommend! They Will Waste Days And Not Fix Your Car
fkjay1
6 years ago
Had a repair done and it was done fairly quickly and they picked me up from home to pickup my vehicle! So far the repair seems ok...time will tell even more!
Sandra Riley
4 years ago
The service was great and the customer service was exceptional.....my car runs like new and sounds even better.
Michael Hinton
a year ago
Popular business i know the owner named Dru he and his crew does great work i highly recommend
Jennifer Riley
4 years ago
Ive been going to them for years. Always does amazing work and they dont take you for all u got.
lonnie knight
2 years ago
Always a positive experience when visiting The Auto Surgeon Drew and crew are good people
Asia Forrest
2 years ago
Horrible!! Don t take ur car, he overcharge & is super sloooowww!!!
Queen C
6 years ago
I went to get my battery and starter changed out. But the battery they use isn't worth a red penny.
Bill White
a year ago
Tried to over charge ,,, don't go nowhere near this place.con artistService: General repairs & maintenanceService: General repairs & maintenance
Larry Caine
3 years ago
Very good service won't stop until they get the job done
Tiffany Harvey
4 years ago
Get you right at a good price Drew is always nice
Darilyn Brown
5 years ago
Drew and his mechanics did a good job as usual.
Joel Cross
2 years ago
Tell lie went fix your car.
Deontate Hill
3 years ago
Great work and a quick turn around
Regina Cossey
5 years ago
Excellent job and best prices
Joseph Poe
2 years ago
Owner overcharged for services that were not executed
James Strong
3 years ago
Great service and reasonable
Labraun Buck
3 years ago
Always does great work
Bionic Brother
2 years ago
Messed my car up.
Farentino Bailey Sr
5 years ago
Good work
Otis Barnes
3 years ago
Coolest person ever.