First Call Towing & Recovery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rachael Caldwell
4 weeks ago
I am very thankful that I called this company while sitting at the marathon gas station with a flat tire. I spoke to a Linda in the office and she said she would have someone to me within a half hour. The tow truck driver (I failed to catch his name) then called me to tell me his was on his way as he just was on a lunch break. They were very considerate with taking car of the vehicle and even recommended the Belle Tire nearby. Highly recommend First Call Towing.

  Mr. F-L-A
3 days ago
This place ROCKS!!! From the women in the office, who are just as pleasant as can be, to the technicians. Much appreciation to Jerry and Elliot for doing an awesome job. Brought my trailer here for marker lights being out after taking it to Loves, where I was given the complete wrong diagnosis. These guys had the problem figured out within 30-40 minutes. They also informed me that I'm lucky my trailer didn't catch fire due to my wiring being completely wrong. If I'm ever in the area again and encounter any issues, I wouldn't hesitate to bring my equipment back here. To all drivers, consider coming here before going anywhere else to have work done on your truck or trailer, you won't be disappointed. Once again, Thank You to all employees working here at First Call Towing & Recovery!!

  gary salisbury
3 days ago
Great shop. Forklift put a hole in trailer roof. Came here unannounced, they put me in shop right away. Walked across street to get something to eat and didn't even get my food yet when they called me that trailer was ready. Everyone was polite and professional. Great experience after having so many nightmares experiences the past year. Highly recommend

  chargerman06
a month ago
Blew a turbo yesterday. They picked me up and got me going that night. Friendly people and very reasonable prices.

  Tracy Louden
2 weeks ago
Very Customer oriented. Kept me updated on repairs and always checked with me before doing additional work. Fun people, good people.-a really big thank you from Stormwind Transport.

  GoPickUp llc
8 months ago
Thank you all for all you do!!!!!Mike and his crew was top notch!We were a hotshot broke down fully loaded on a weekend and nothing open. First call towing & recovery got us and our load in a safe place off the road. They had Us up and running by Monday afternoon.The office staff was so understanding and nice. They need rollerblades boss man.Great price, fast fix , and just nice people.THANK YOU FOR ALL YOU DO.

  Chris G
9 months ago
Morgan, Mike and Gary and I am sure there others I am forgetting to mention. All took really good care of our RV tire issue. Reasonably priced, great service and got us back on the road. Thanks again !!!Service: TiresService: Tires

  Vincent Raneri
3 weeks ago
Broke a plastic fitting to my air tank on the interstate, limped it to the Petro across the street thinking they have a shop.Completely ran out of air from massive air leak, called them and Amanda sent a service guy out so quickly that I was able to get back on the road within 30 min. Mind you it's 4 30 am on a Sunday. The trucking industry appreciates shops like these. Ty Don F for the quick fix.

  Teresa Sherman
4 months ago
I would love to thank all the people at this shop. Amanda, Shawn, Greg, Julio, and all other techs and personal involved. I have never had such a great team of people taking care of me and my vehicle. To begin with, I have a small car and they are a towing company. They didn t have to take on the task of fixing my car, but they did! They kept in touch with me and kept me informed of everything at all times. They picked me up from the side of the road in the middle of the night, took me to a motel and then picked me up! At no time was anybody rude or disrespectful to me. As a female, I expected lack of information. I was proven wrong when I was taken to the shop, shown and explained the difficulties. There was no fault of anyone! Cookies are not enough to show my gratitude for everyone.

  Becky Barras
5 months ago
I want to thank Jerry and Mike for getting me into the shop on such short notice. Jerry was so great. He asked very detailed questions,explained the problems with my trailer to me, and kept me informed of the repair progress while he was working on my trailer. Both Jerry and Mike are such great, nice gentlemen. I highly recommend this place.

  Carl Williams
a week ago
Shawn was amazing and personable. Really great reflection of your service and company. Thanks for all you do.

  Gabriella Frate
4 months ago
I had a fantastic experience with this company -- and with Shawn and Angel specifically. I blew my tire out in the middle of a snowstorm during Thanksgiving weekend, and I thought I'd be sitting on the highway for hours waiting for a tow. But they picked me up in 30 minutes, DROVE TO WALMART to get me a tire, and replaced it, and I was back on the road in no time. Even though they were swamped with calls, they were so friendly and efficient.

  Paul Westfall
5 days ago
Ron was great. Broke down outside of Columbus oh and he was there within 3 hours and had me hooked up and headed to Michigan.

  Anthony Cary
5 months ago
Had a blown brake chamber up the street. Called southern tire mart and as usual they acted like they didn't want the work but said they could get to me in minimum of 2.5 hours. Called these guys and they were great l. Quoted me 60-90 minutes but they were on site in under 30. Cory the tech got right to work and had me back on the road in no time. I will definitely use these guys if I am ever in need in the area again!

  K Pham
a month ago
They got the job done. But not sure if the price was reasonable. If you are looking for pricing: 290 per hour + 150 laptop fee.

  Andre Marrero
a month ago
Shoutout to the front desk Amanda and Gus, very kind and friendly people, making sure they helped anyway possible, SHOUTOUT TO Luis day time service manager on understanding and helping me, worked with me and made me feel comfortable, and not ripped off , great service and passionate people , Carlos night time manager made sure i got the piece i needed for my box truck despite the time , Oh and the transportation to and from the hotel and added discount for coming from there service shop

  Mike Wilson
4 months ago
Shawn Fryer was awesome. Responded to a tow request for our chrysler pacifica. Was knowledgeable professional and friendly. He even went above and beyond by showing my sons his tow truck. Awesome guy great experience

  Nick ARCTIC
3 weeks ago
Amazing family owned company, towed the truck for 30 miles under $600. Very friendly and professional people. Totally recommend them

  Richard Sandoval
a month ago
Eddie pulled me in to bay #3 licking split started working on tires without no delay all good!!

  Joseph Caldwell
4 weeks ago
These guys saved my Tesla from the side of the road, and put me in the best local tire shop. Great service, friendly skilled driver.

  Nathan Ecton
2 months ago
Everyone was extremely helpful. Angel and Amanda C. we both friendly and professional. Julio kept me updated on the progress of my repairs. Great staff!

  Francis Sager
a year ago
I have a 2018 MCI J4500 with Detroit Diesel DD13 that blew a coolant line out on the ITR. I nursed it to the Freightliner shop across the street, who couldn't get to the repair until the next morning. With a group on board, and a need to get to Chicago, I needed the repair done fast.First Call stated they usually don't work on buses, but they were willing to take a look, so long as I could get the part (something that Freightliner did have in stock).Within 90 minutes of me getting the bus into their yard, they had me back up and running. They understood the urgency of getting my group back on the road, and they went above and beyond to get the job done. The cost of the repair was significantly cheaper than the time and hassle of finding another bus or local lodging for my group.Throughout the process, I found everyone to be polite and professional, and I appreciate everything they did to get me back on the road.

  Brook Street
2 months ago
Very satisfied with the serviceman Corey! I wish I could give 10 starsFast, knowledgeable and very attentive! 10 out of 10 HIGHLY RECOMMENDED

  Ron Fuller
2 months ago
First call towing and recovery when they drove my unit there. It was an utmost respect, then. The drivers was all pretty decentin service. Text work on it 23 d m good job

  Argenis Bautista
a week ago
Had some suspension issues took care of me right away. Good service and nice receptionist

  Derrick Barker
a month ago
First call towing came faster then expected David was professional and got my tractor unstuck very quickly highly recommend this company they was very helpful. Give that man a raise.

 
a month ago
I visited them today, they changed a small hose for 3 hours!!! They charged $435 for the work. I will never come here again and I don t recommend it!!!

 
3 months ago
Honestly the best tow truck company.Fast to come to get my car, shawn was super nice super friendly..just above and beyond great communication. 100/100 12/28/2023

  Nadja Waul
6 months ago
Had a coolant leak some days ago and stopped here. The staff was very friendly and accommodating. Was on a load and got us out in 3 hours. Their prices are also reasonable wich is very helpful for a 1 truck OO.

  farah sharmarke
6 months ago
Jerry is great. He took care of my off my trailer air leak in five minutes. While they were very busy. I had pick that the window was closings, made it on time with no leaks. First call busses fair and understanding. I will be back, can't front desk ladies appreciate for help