O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daniel L.
a month ago
Travis is awesome! I needed a specific part, and he went above and beyond to get it ordered. I've been going to O'Reilly ever since this location opened, and they've always been so very helpful and kind. Thanks so much!!

  Ricky Rude
2 months ago
Manager is an idiot. Argued on her personal cell again this visit. Apparently she argues with her sister alot . Lol waited 30 minutes in line for help she just argued on her cell. Store is a mess. Employees joking how the store wasn't locked for the last 3 nights. Then she sold me the wrong parts. Oreilly you need to try harder. Fire/replace...

  Joel Fisher
7 months ago
I recently purchased some car parts from O'Reilly Auto Parts and I must say, I was quite impressed. The staff was incredibly knowledgeable and helped me find exactly what I needed. The prices were also very reasonable, especially compared to other auto parts stores I've been to. Overall, I had a great experience and would highly recommend O'Reilly Auto Parts to anyone in need of quality car parts.

  Chris Winchester
a year ago
Called to ask about a part I ordered. That they were supposed to call me about. Was told it wasn't ordered. I spent $300 on the part but no one was willing to help me all the Service person wanted to tell me it wasn't ordered and was going to hang up on me. He was so rude to me. Until I let him know I recorded the conversation and then he started being so nice. Over the disrespect these people have to customers.

  NerdeeHippie
2 years ago
I had my alternator go out. I went to them to get one ordered. They said it'd be in the next day. Called and said it hasn't came in, probably because of the weekend... Well okay sure. I'll call tomorrow. Called the next day and asked and they was like, "Yeah we got it in! Come on down anytime!" Went down there and it wasn't in the backroom. So the representative at the time told me since it's been giving me problems, I'll be receiving a discount. Came the next day, it was in, but then they said they couldn't give me the discount. Why? Because the manager didn't approve of it. What????? So i had to pay full price for it. Horrible service. Horrible communication between their workers and management. I would advise people to never come here.

  tillynsam
2 years ago
I O'Reilly's exclusive. I do shop for all my auto needs by checking prices. I sometimes find cheaper prices at other stores, but I do love the fact that I can price compare which gives me more money in my pocket. Sometimes O'Reilly wins they don't, but when I do go there I am always met with reliable counter help. I can get answers to my question.

  Micah Longjohn
2 years ago
If I could give more than 5 stars I would. My fianc�e and I came in yesterday evening tired and desperate. We'd been sitting on the side of the road for 4 hours before a tow truck finally came and took us to this O'Reilly's. We had a flat tire with wheels that had locking lugnuts, and the previous owner of the car lost the key, making us unable to change the flat on our own. Two employees worked tirelessly, trying everything, to get the locking lugs off of our wheel so we could change it. Finally, after an hour of effort, they were able to remove it! All the while they were joyful and fun, keeping us entertained while they worked and constantly saying "We just want to get you back on the road. Don't worry about a thing." We are so grateful to these men, and sincerely hope their spirit does not go unnoticed by higher management. Thank you!!

  Gene Benefiel
4 years ago
I had a part I had bought a year ago. It went bad but had a limited life time warranty. It was easy replacing it. They looked up my account found when I bought it and handed me a new one. Thanks for the great customer service.

  merrissa washam
3 years ago
The gentleman names Jesus (Jesse) was so great. Him and Michael worked until they got my headlight in, which was VERY difficult. My fiance and I owe those men a beer!

  Sherry Sartin
5 months ago
Always have a pleasant experience

  Kari Brown
2 years ago
Im not sure of his name but he really helped me a lot when it came to making sure i got the right parts for my car. AWESOME customer service. This will now be my definite go to auto part store.

  Annemarie Bryant
a year ago
Employees acted completely disinterested in me and the question I had. Totally unhelpful! I found what I needed in my own, luckily.

  Jeremy Hutchison
2 years ago
Employees seen me come in didnt greet me didnt offer assistance even when I was clearly looking around the employees just stood there and kept talking to each other.

  Lora Burke-Mulkey
5 years ago
Always helpful even when I am totally clueless as to what I need. I never feel like they treat me like a dumb girl, they treat me like a valued customer!

  Jessica Bowers
a year ago
Great service and good location. Prices very. Wheel chair accessible

  Laura Adams
6 years ago
Very knowledgeable staff.Very friendly and professional.Auto parts are usually in stock and, they will hold the part for you.I would highly recommend this auto part store.

  Jerry Cooper
2 years ago
Friendly employees. This is the 2nd time in a month that they have said they can't turn my rotors. Missing several "loaner" tools that I needed.

  Patrick Laughner
6 years ago
They may not not every detail, but they know enough to make an informed recommendation. Always friendly.

  T Oliver
a year ago
One of the top 2 auto parts stores in town

  Hope Luper
6 years ago
Very knowlageable and friendly environment. From a femal stand point they make a woman feel out of place for asking questions.

  Gloria Stewart
6 years ago
Before I started working here I was always very satisfied with the service I recieved.

  Ronald Malone
4 years ago
Haven't had a part I needed that wasnt able to be gotten at the stair or couldn't be ordered for the next day...super place!

  Gary Davey
6 years ago
Very poor management wouldn't recommend anyone ever work for that manager there, can't smoke there but she can chew tobacco anytime she wants, real winner of a boss

  Vanessa Sargent
3 years ago
Guys at the Frankfort store were great! Always reasonable prices

  MustangFreak99
5 years ago
They know nothing about cars sold me multiple multiple wrong parts that s made me waste a lot of gas for no reason all because they can t sale me the right part highly recommend not going here!!

  Beautiful Loser77
4 years ago
Great people and always have what I need. Darlynn and Jeremy are great to deal with!!

  Jerod Hohenberger
4 years ago
My favorite auto parts store. If they don't have it, they can get it within hour or so

  kristin arnold
6 years ago
Staff was great. Good prices too.

  Jesse Ridenour
4 years ago
Very helpful staff. Informative and to the point.

  Jeremy Harris
3 years ago
Person tried selling me glass cleaner when I asked for break cleaner