Tom Kelley Buick GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Celina Graber
2 months ago
I recently had the pleasure of purchasing a car from Brett, and I couldn't be happier with the entire experience. Brett was incredibly knowledgeable, helpful, and patient throughout the entire process.From the moment I expressed interest in the car, Brett went above and beyond to ensure that all of my questions were answered and that I felt comfortable with my decision. He took the time to understand my needs and preferences, and he provided valuable insights and guidance in selecting the perfect car for me.Brett's professionalism and attention to detail were truly commendable. He made the entire buying process seamless and stress-free. From negotiating a fair price to arranging all the necessary paperwork, Brett handled everything with utmost efficiency and professionalism.Overall, I highly recommend buying a car from Brett. His expertise, integrity, and commitment to providing an excellent customer experience make him a standout in the industry. If you're looking for a smooth and enjoyable car-buying experience, Brett is the person to go to.L

  Tim Henning
3 weeks ago
I found the truck I wanted, but was in NJ over 10 hours away. I reached out to Tom Kelley GMC and they were so helpful. Reece was my rep and he did a full video walk through of the truck, addressed my questions and was quick to respond to anything I asked. I purchased the truck, the paperwork was so easy. When I arrived at the dealership, everything looked clean and new. Everyone there was very friendly and it was probably one of the best buying experiences I have had, in purchasing a new vehicle.

  Rachel Mould
a month ago
From start to finish this was such a smooth and fun process. Pat Hines my salesman was amazing and super helpful; financing with Josh Mould was so easy and he was understanding and explained everything well. Finally they sat me down with Max who went through absolutely every detail and button in my new car until I felt really comfortable. Will never go anywhere else to buy my cars!

  Drew Davis
2 weeks ago
Reece was great. He worked with me for several days on a few options for vehicles and got me taken care of when I found the one I wanted. Even took the time on his day off to get things done. Highly recommend working with Reese and Kelley automotive.

  Nitra Clay
3 months ago
We are a family who buys a lot of vehicles and we can attest to this being by far one of our best experiences. The entire process was seamless. Our salesperson Paul S. went over and beyond to make the deal for us. His communication with us doing the entire process was excellent. He was eager to answer any and all questions we had (no waiting for a response). Our time to complete the paperwork when we arrived at the dealership took no longer than 10 minutes (which was a bonus). And the icing on the cake was when we got to the dealership there was a big white bow on our daughter's car compliments of Paul. Our daughter knew her car and was all smiles when we pulled up to the dealership because of the wrapping. 5 stars to Paul and his entire team.

  Tamara Fingerle
a month ago
I am already telling everyone about my incredible experience at Tom Kelley Buick! Please ask for Payton...she made our entire car-shopping experience delightful from beginning to end! She is definitely a relationship salesperson, the way all sales people should be! I was determined to find a car through her, in spite of all the options out there today, just so she could have our business! EASY 5-star transaction for sure! Thank you Payton and Tom Kelley Buick!

  June Hoffman
a month ago
The Kelley Buick Service Team fit me into their schedule for a late Friday afternoon appointment when I called the day before. They understood the importance of getting a slow leak in a tire fixed or replaced in order for safe driving. The team was quick in establishing the problem and replacing my tire. I even had enough time to take my car through the Free Carwash (wonderful perk when you purchase your car at Kelly). Thank you for your professionalism and quality service.

  Larry White
a month ago
Jaylon Daniels was who I contacted at BMW and he coordinated this transaction with absolute excellence making sure everyone at GMC/Buick took great care of me which they did!! Mike the sales rep along with Brian the finance manager were top notch!! Couldn t have asked for a better experience. It was much appreciated!!

  Benjamin Waggoner
8 months ago
Nathan Kinder was our salesman. He was amazing. He was super nice and worked for us, so we got what we wanted. The finance guy was super nice and easy to talk too. Honestly it was not what I prepared myself for. It was smooth easy and they followed up and went beyond after the sale.

  Jason Slisz
3 weeks ago
Payton was friendly, easy to talk to, knowledgeable, and got me in and out in a very timely manner.

  Robbi Roberts
a month ago
I have had nothing but great experiences with Kelley GMC. The updates and notifications are appreciated and make me want to come back each time for any service. When you buy a vehicle, you are also buying the relationship with that dealership. This is why I chose to purchase from Kelley. Great dealership, with a great staff.Robbi Roberts

  Corrie Oberlin
a month ago
I called for a headlight out and they got me in the next day. My appointment time was kept and I was in and out within a reasonable amount of time. Everyone was friendly and knowledgeable. This was my first time here and I will return again when needed. Thanks for taking care of me and my car so well.

  Louie Goodrich
a week ago
Our sales person was attentive and patient as we came to the decision to purchase a new GMC truck. Everyone was very nice and helpful, but not overly pushy to make a decision.

  Ryan
2 weeks ago
I went to my local GMC dealer in Mishawaka and was met with lack of knowledge and willingness to help me out.My brother suggested Kelly Automotive where he bought his Chevy truck and had a good experience.We went there and I was taken back about the knowledge of the products they were selling. In my case it was the 2024 GMC Sierra 1500 Elevation, 3.0 duramax. I knew what I wanted and they helped me dial in the details and ordered it.I left feeling very confident about buying new truck.

  Trudy Murray
a month ago
My husband brought the Enclave in for what we thought was a basic oil change and he walked out with a $322.09 bill that we were not expecting! The last time I was there I was impressed with how they came in to waiting room to let me know of some issues and what it would cost and wanted to know if I wanted to proceed. This time no one informed my husband of any such thing and they proceeded with throttle body service, engine clean operation, injector clean, etcetc! This car i barely over a year old and it needed all that for hefty price???

  Mike Ventruella
a month ago
Service Director Neil Farley, who with no notice took my vehicle for a test drive and made sure that my issues were looked at. I had Service Justin take my information, and he took care of my service order. I then received even more excellent service from Jacob Click who followed my vehicle progress. He followed up with a second problem they found and he made sure I had a loaner vehicle. Everything was completed and resolved, this is way I bought and service my vehicle at Kelley. Thank you Mike V.

  Grandma Judy
3 months ago
My two sons, Brian and David, bought me a new car at your dealership. Brian was the main contact. Both sons indicated the purchase went very well. When they brought me in to complete possession of the vehicle, I was treated in an exceptional manner. All the salespeople were wonderful Tom, Dennis and the finance officer. Matt, the technician, gave me a great in car tutorial about my shiny new GMC Terrain Denali. The whole afternoon was a magnificent experience.

  Daniel Wedler
a month ago
Reece was wonderful to work with! A shout out to Ashley also for filling in for Reece when he wasn t available. The car buying experience was flawless! Thank you so much.

  Mathias Koester
5 months ago
My salesman Kenny was great, he was friendly and down to earth. He wasn t too pushy and was very understanding. We bought a vehicle with no protection package or maintenance package, they somehow made their way onto the purchase agreement and we didn t catch the maintenance charge until after signing and finishing the deal. I contacted Kenny and he worked with the finance manager and they are removing that charge from our loan. Overall great experience and would recommend this dealership!

  Brandy Pratt
5 months ago
We were at the end of our lease from another dealership, we did not have a good experience, so we decided to deal with Christina at Tom Kelly. My son had just bought a truck there and had worked with Christina. They had nothing but good to say about her. We wanted that same customer service. Christina is extremely friendly, like you have know her your whole life! She knew her vehicles. But most importantly, before we drove 1 hr to see her she spoke with us on the phone for 45 min. getting all the details what was most important to me to find me the perfect fit. I felt like she truly wanted me happy and to do everything she could to get us what we wanted.Then to top it off, they set us up with Max who showed us all there is to know about our vehicle! Linked our phone and everything. We will definitely do repeat business with Tom Kelly and Christina Gentry!!

  Charles Meeks
a week ago
Now that I'm employed with this company. I say I see things from the inside. That are very impressive. People very nice kind polite professional. The establishment is very cleanand From what I see they really do Go out of their way or at least try with all their effort to please the customer And the employees thanks

  Casey Holt
2 months ago
Reece was extremely helpful, made the process so easy considering all of my requests, and had everything prepared when we returned to the dealership after the initial visit.I was able to complete everything but the final paperwork through text and online through their website. I don t believe I was at the dealer for more than an hour through the whole process, which is unfortunate because it s a beautiful dealership with lots of great vehicles. Can t forget the car washes too!

  Sue Joseph
a month ago
I had an 11:30 appointment for warranty work to service instrument panel. When I dropped the car I asked if I could have the oil changed also and was told, no problem. At 5:15 I got a call that the shuttle was on the way to get me. After I got back to the dealership I had to wait an additional 20 minutes because the car wasn t done. When the associate checked me out he told me my car was right outside. I looked out both of the front doors no car. I went back to ask where my car was. Another employee walked me back over to the door and sent me on my way to parking spot #34 in the rain!!!

  Brittany Noll
9 months ago
Great customer service! Came from Pa to trade in and they made the whole process seemless and easy. They had the vehicle ready and stuck to our agreement. Got us in and out knowing how far we traveled. Amazing people and highly recommended.

  Samantha Lopez
5 months ago
We could not be happier with our experience with Reece! We were trading in our 2003 BMW M3 and 2015 Silverado for a 2015 Denali and he really came through and got us great deals for both of our trade ins! He was fast and great at communicating and was super helpful and honest which is really hard to find in salesman! 200% recommend going here for any car purchase! We got a wonderful truck that is safe and perfect for our growing family! Thanks so much to Reece and the team at Tom Kelley Buick GMC! You guys are amazing!

  Ravn Whitington
4 months ago
The following may come off as an odd review, as I did not end up purchasing a vehicle from the dealership. However, Sales Consultant Payton Wailing was incredibly helpful and responsive in attempting to facilitate an out-of-state purchase with a bunch of moving parts. She answered all questions promptly and honestly, and she tracked down information about the vehicle that was not readily available. All in all, she was great. So too was Sales Manager Nick Gates. It the opportunity arose in the future to purchase from this dealership, I wouldn't hesitate.

  Kenia Delapaz
a month ago
Found the vehicle we wanted online and they did amazing job working with us by phone and email. All was ready on the day we showed up to finalize the our vehicle purchase. Thank you to salesman Andrew and all others who helped us.

  Djoly Souffrant
3 months ago
My best car buying experience yet! I was searching for the perfect Sierra Denali truck for weeks. I was looking at local dealers in Florida who came up short. Then I saw a truck listed by Kelley Automotive in Fort Wayne, Indiana. I reached out and was matched with Dennis Earnest. From the beginning he explained how their vehicles were priced fairly. He listened to my comps and negotiated in a fair and equitable manner. Dennis and the dealership were first rate in overnighting paperwork to me in Florida to close the sale and they were able to arrange delivery for me. The truck arrived safely and with the utmost of care. Upon inspection of the truck I noticed that both rear windows were negatively impacted by business decals from the prior owner. I called Dennis and we trouble shooted ways to try and get the marks off the windows. After those attempts were unsuccessful Dennis informed me that he was sending a check for the windows to be replaced! Dennis Earnest and Kelley Automotive know how to treat their customers and I will look to them again in the future!

  Rhonda Kattau
3 weeks ago
I originally walked into Tom Kelley Volvo solely based on Tom Kelley - the gentleman who owns these dealerships. We met moons ago while working out at MaxFitness. He was always respectful of those around him. Fast forward to my purchasing experience. I determined that the Volvo was not for me but the attention from Ben Cauffman was outstanding! I moved on to check out a Buick at Tom Kelley Buick. Reece Neuenschwander greeted me at the door. (I had been to a Toyota non-Tom Kelley owned dealership and was never addressed even after reviewing/walking around multiple vehicles on the lot.) Reece's smile felt genuine. I was comfortable and ready to test drive. He listened to my list of 'must have' items. He asked that I wait just a moment. He felt that there was a vehicle behind the building that checked those boxes. It was about 2 minutes and a freshly washed vehicle was gleaming at the front entrance. As I got comfortable in the driver seat, Reece went over my check list - 99%. It was missing only 1 item that was important to me. I proceeded with the test drive, and determined that I was going to be 'okay' with the vehicles lack of 100% of my wishes. I returned and noted to Reece that my remaining time was limited and asked if he could email me a quote. James Yoder returned a kind note and included the quote. We exchanged a few emails and reached an agreement. Along the way, Reece discovered the 1% that I thought I was going to be missing. He called me immediately to let me know! That is GREAT customer service!!! Saturday we arrived to sign paperwork, pay, and take delivery. First words from Reece were clear that he VALUED our time. The event was smooth, efficient, and absolutely the BEST CAR BUYING EXPERIENCE that I (or my spouse) have ever been a part of. Thank you Tom Kelley. Thank you James Yoder. Thank you Quentin for reviewing all the 'bells and whistles' of the new car. And a HUGE thank you to Reece Neuenschwander for keeping it real....and simple.

  Ann
2 weeks ago
Very comfortable talking with Christina and Josh, Max and I just love my new Buick! Than you all so much