Rich's Auto Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gordon Engquist
3 weeks ago
We took our Ford C-Max in for some brake work. Rich s has always been our go to place for auto mechanic work since moving close. As we have come to expect, they were able to diagnose and give us a quote on the work that needed done. The work was completed in a timely manner, and we ve had no problems with the vehicle since. They even gave us a few quotes on some other work that needs done on the car as well. A proactive move that I really like. We cannot recommend Rich s Auto Center enough.

  E Wilson
a month ago
This was the worst experience I've ever had with an auto repair shop. I brought my vehicle in to have breaks repaired. They over charged me .They removed the modular on my steering wheel so it will not lock . Scraped paint off my vehicle. Removed my antenna and put a cheap one on. This is a chop shop. They tore my carpet. They of course denied it when I called them. I'm reporting them to the better business bureau. And considering hiring an attorney. If your smart you'll go elsewhere!!! They didn't deserve one star. They had my vehicle for an entire week. I spoke to a few other garages in town who has told me they ripped me off.My recent mechanic knows that my steering wheel locked and said he will go to court with me if I decide to hire an attorney. $2.800 to fix my breaks only to get my vehicle back with other damages. .I took this issue to social media.apparently many others agree they are horrible. Go somewhere else!!!!!

  Judy Bruns
a month ago
Check engine light came on. Called and worked me in next day. Was able to keep my appointment in Decatur next day. Can t say enough about how happy I was with service and the people. Am recommending Rich s Auto Service to all my friends.

  Brittain Fuller
a month ago
Best auto shop I have been to. Amazing communication, extremely nice staff, and very helpful. I had many questions and they took the time to explain everything and dumb down anything I was confused about. All work I ve had done was done well. I highly recommend going here.

  david kaminskas
4 months ago
My wife has taken multiple cars to Rich's over last several decades. She has nothing but praise for Rich's Auto Center. About 1 year ago I took my Lexus to them for brakes after I obtained a ridiculously high estimate from the Lexus dealership. They did the break job for about half price. Recently, my breaks began to squeak and I took it back into Rich's. They found the problem and promptly fixed it. There was no charge! I didn't even realize they had given me a 3 year warranty on the brakes.Rich's is honest and trustworthy. I will be using them for years to come.

  Erik Smith
4 months ago
We have been taking both of our vehicles here for several years now. They are honest and don't add on "fixes" that aren't needed. Even as ownership has been taken over by a long time employee, the same kind of service has been demonstrated. If your vehicle is needing service give Rich's Auto Center a chance, they will not disappoint. Just try to call ahead being they usually have to schedule a week out, but I guess that is a testament to their work that customers keep coming back.

  Jeff McDonald
3 months ago
I ve looked for a long time for a shop where the mechanics did excellent work and were honest. Hard to find and I ve had some awful experiences at some dealerships. I ve finally found the right place in Rich s in Waynedale. The owner Nick and his crew do great work but even more importantly they level with you and give you options. I ll be back every time to have my vehicles serviced here.

  Spencer Fiandt
3 weeks ago
Had the oil in my truck changed here. In their inspection they found my battery was in poor health and that I needed new wiper blades. They suggested I get a $275 battery and a $76 set of wiper blades with a grand total of $475 for the visit. Ended up rejecting the replacements and went to a Napa Auto Parts store and spent about $175 for a Napa Legend battery and $20 for Napa wipers that work just as well as the Tricom blades. Really feel like these guys were trying to take advantage.

  Kassandra Harz
6 months ago
My family has been going there for years, my grandfather, too much. Always wonderful service. Their prices are a bit steep, but they are totally worth every penny because they do immaculate and efficient work. When you take your car in with a particular issue, and they discover others, they always call before moving forward. No giving you a huge unexpected bill. 10/10 recommend Riches for vehicle services.Thank you, Riches!

  Marilyn Erexson
2 months ago
Rich s Auto Center has always made us feel like family. We can call anytime & we get in quickly. They do excellent work on our vehicle. Marilyn

  Todd Cotham
2 months ago
Want to give a big thanks to Rich s Auto Center, for their tireless work when it came to fixing a brake issue,they contacted me with the various underlying issues and really went above and beyond to get it diagnosed and work completed,A big shoutout to Dean for his knowledgeable recommendations to get me back on the road. Thanks so much.

  Patricia Lewis
3 months ago
They really deserve a Ten!!!!Excellent job, service and attention to details. This was my first time there and I'm impressed.They even reached out for followup.I know where I'm going from now on!!!

  aneesh jategaonkar
2 months ago
Much fair price than the dealership. Good, reliable service which comes with 3 year or 36k miles warranty.

  Erica Faunce
5 months ago
Staff at this location was extremely helpful and honest about work being done, time frame, and cost. They had my car back to me in two days. Friendly and efficientService: Auto engine diagnosticService: Auto engine diagnostic

  timothy ward
5 months ago
Along with an oil change, Rich s also inspected the car and let me know what else needed attention. They let me know promptly when the car was done and even offered shuttle service. Very happy with the service.Service: Oil changeService: Oil change

  David Slosson
6 months ago
Brought my vehicle in with specific needs after seeing my dealer. Rich s techs test drive and visually inspected, said all was fine. Been trying to reach the dealer s service manager for a week to clarify. Rich s sure has my trust, the dealer not so much!Service: Vehicle InspectionService: Vehicle Inspection

  Suzanne Dunn
6 months ago
Rich's Auto is customer service minded..Customer Service FRIENDLYI have been getting my cars serviced with Rich's Auto last 10 years.They CARE about the customer and go the extra mile to give EXCELLENT care & service to your vehicle.

  Lindsay F
6 months ago
Great work, fair prices, honest and trustworthy. I d choose them over the heavily owned chain auto centers around town. I was also impressed with how fast they finished a belt and oil change!

  Jeff Hempton
8 months ago
Always a good experience at Richs Auto. Good communication, fair pricing and i never have to worry about the job being done right. Great team. Built a relationship with them over the years, comforting when you find an automotive service you can trust.Services: Auto engine diagnostic, Auto brake repairServices: Auto engine diagnostic, Auto brake repair

  Donna Stephen
3 months ago
We ve had work done on our Honda here for years. They ve always taken care of the problem and have been keeping our older car running like new.

  Kathy Thorson
a month ago
The work was done in a very timely manner and I was given a good explanation of the situation and what the repair could do to remedy.

  Gary Stoops
a year ago
Had our Ford Transit Connect serviced here. They took good care of us. Their service work was good. They communicated all details about the work they did and recommended service needs. Had them replace the backup camera on this vehicle which turned out to be not as straight forward as they thought but they figured out the problem and kept me informed of their work.I am very satisfied with the service and our vehicles received here.They are very helpful and have great customer service.Services: Vehicle Inspection, Auto maintenance, Oil change

  Marshal H
2 months ago
It s always an awesome experience at RAC. I feel like a priority and my car always drives so much smoother!

  Rachel Tucker
8 months ago
I had a great experience with Rich s and highly recommend them! I was put on the schedule very quickly and my car was fixed early! Great work and great cost! Helpful and kind staff.Service: Engine repairService: Engine repair

  Madame Webb
9 months ago
I grew up in a family of engineers, and got recommended this shop by another family of engineers 15 years ago. Everyone involved still recommends this shop.They aren t flashy, they aren t trendy, they are quietly reliable.Short term, quality costs.Long term, quality costs less.Both in the pocket book and peace of mind.They do what you ask them to, they use quality parts, and the only problems i have had have been on my own user error.That s the highest recommendation I can give.Services: General repairs & maintenance, Vehicle Inspection, Brakes, Oil change

  Robert Klein
a month ago
Got my oil change scheduled and completed while waiting went back for service good quality work and pricing have more services needed for transmission and differential just need to schedule in future for scheduled maintenance been going here since around 2006

  J.Patric Driscoll
11 months ago
As has always been the case Rich's Auto has been great. They always do what is requested and let me know if there are things that I should watch for down the road. I have never needed to take any car back to them because of bad work being done. Wish I could say that of some other places.Good people run this place and it has shown in the last 15+ years we have been going to them.Services: Air & cabin filter replacement, Exhaust, Electrical, Auto engine tuning, Auto brake repair, Engine repair, Vehicle Inspection, Brakes, Auto maintenance, Auto brake replacement, Oil change

  Beth Rettig
a year ago
The crew at Rich's are amazing!! They are honest and trustworthy. They found a problem with my radiator that I knew nothing about. They did all the work in a timely manner. Much cheaper than the dealership. I highly recommend them. I will be going back for all my auto needs . Thanks guys!!Service: Auto maintenanceService: Auto maintenance

  Carolina Garza
a month ago
the best auto center we know !!!! I always recommend this placeGreat service great team

  Tracy Hedrick
8 months ago
I live in Florida and was recommended Rich s to get me in and take care of my brakes . They were very professional,courteous , and very honest about the status of my vehicle. They even addressed my oil change light that other mechanics ignored the last three oil changes .Services: Vehicle Inspection, BrakesServices: Vehicle Inspection, Brakes