Preferred Auto Illinois Road

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  taylor marks
5 months ago
My husband and I purchased a new car from Preferred last week. Jake was kind, professional and honest. I had spoke to him over the phone prior to coming in to discuss budget, style, and any other deciding factors. When we arrived, Jake had 5 cars lined up for us to look at/test drive. I was blown away by how prepared and eager he was the help us! The process was smooth and completely stress free.I love my new car and have been recommending Jake/Preferred Auto to all my friends and family. I will continue to recommend this business and will continue to work with them whenever we need a new car!

  Tamonique Cox
a week ago
My First Experience with Preferred was that someone that care where you coming from especially putting down all cash on a broke down car Mike Fuentes sale me knowing the car was having issues unprofessional...Thank To Romario Smith for helping with all the progress I needed after my bad experience...That what you call a professional sale man...I will recommend Romario Smith to anyone that want buy a car...he go his way out for you Cheer to you for making me and my kids comfortable with our new ride gas gas gas keep up the good Romario Smith

  Sheila Davis
a month ago
Mike Fuentes can meet all your car buying needs and provides an excellent customer buying experience. Whether you need a mini van or a pickup truck or are looking for a used car that's fun and sporty and has a sun roof, then he's your guy!

  Latosha Allison
a month ago
The staff is excellent and very knowledgeable. They work hard to get customers in the right vehicle. Romario was very helpful, friendly and did an excellent job selling me my vehicle. I purchase all my vehicles at preferred and will continue to do so! They are amazing!!

  Jake Hege
2 months ago
I had a great experience buying a car from Romario at Preferred Automotive. He was very friendly, professional, and knowledgeable. He listened to my needs and preferences and helped me find the perfect car for me. He made the whole process smooth and hassle-free. I would highly recommend Romario to anyone looking for a new or used car. He is the best car salesman I have ever dealt with. Thank you, for your excellent service and for making me a happy buyer!

  Joe Pounds
2 months ago
I can t say enough about how well I was treated by this dealership and my salesman. Romario was very polite and friendly. Sent me everything I needed to make this purchase from out of state. Literally drove in and completed the paperwork and drove home. Can t say enough about this guy. Great experience.

  Derek Overbay
2 months ago
My father and I had a great experience working with Romario. He is super cool, professional, and extremely easy to work with when finding out exactly what fits your needs! I recommend working with Romario if you are interested in looking at a vehicle here!The team overall is super knowledgeable and professional with their work!10/10 experience!

  Mark Pasko
3 months ago
They found a car that fit our criteria, gave us a reasonable price for our Honda, gave us a deal we could afford. They were nice folks to deal with. I would highly recommend them!

  Wayne McBride
2 months ago
We purchased a 2020 Toyota Corolla on Saturday, February 17 at Prefered Auto. We were very pleased with the purchase and particularly with the care and assistance of the salesman, Romario Smith. He was remarkably pleasant, helpful, and the antithesis of the stereotypical used car salesman. He advocated for us in negotiating a sales price we could accept. He went out of his way to ensure we were satisfied. We were also pleased with the Finance Manager, Brett Hoffer, who was very helpful.

  Ken Melchi
9 months ago
My experience was excellent. The salesman and finance guy were great. I love the Yukon I purchased from you. The only complaint I would have is I wish I would have looked at the rims a little better they seem to have a lot of curb rash from rubbing the curb. Other than that everything was good. This is a pic of just one of the rims .

  jamie miller
11 months ago
Brian Ricketts is hands down the best car salesman ever! Always has our back. Best loan shark goes to Jarred Gettys, he will always see what he can do for you. I'm telling you my peeps, get your next car from Brian. We have never been more happy with the results. Make sure you tell him I referred you! Much love

  Maria Miller
a month ago
Our family has purchased several vehicles from Preferred Auto. They treat us like family and make the whole transaction so easy. They stand by their autos. I am a lifelong customer and when a need arises will purchase the next vehicle from them again.

  Tommy McElyea
3 months ago
Was not really intending to buy today but you guys had the perfect vehicle for us. Mike was great to work with us and a pleasure. Preferred Auto you are doing things right. Thanks for your ease to work with and taking care of us

  Amy Riegling
a month ago
Romerio was welcoming and friendly. Answered my questions effectively. Highly recommend!

  Daniel Lynch
4 months ago
Bought a 2019 Denali HD 3 weeks ago I get there and signed paper work and left. No I did not test drive the truck it had 60k miles on it didn t think I needed to. I signed my paper work and hit the road. The truck ran great all the way home on the interstate. Ounce I got into town on regular roads I realized the steering had a ton of play and the front end when I went over bumps sounded horrible. I drop it off at the mechanic shop and had them go over it. Not only did it need brakes ALL the way around including calipers from 2 being stuck I also needed the whole steering column replaced. $3,100 later the truck is driving like it should of been when I bought it. Long story short make sure you test drive the vehicles and really go over them before purchasing a used vehicle from them. Very disappointed in my purchase considering it was around 50k or more for the truck. Smh

  Kellen Larsen
3 months ago
Working with Prefered Auto and Michael was a great experience. They were extremely accommodating and allowed me to do a thorough check on my vehicle before purchasing. Overall and great experience.

  AllanA Ake
a month ago
Had an amazing experience working with Romario at Preferred Auto to buy my car, he was very helpful, knowledgeable and made the whole process easy, would definitely recommend working with him and the rest of the staff.

  Mason Keebler
5 months ago
Such an amazing experience with Preferred auto fixing my car. Jack was extremely helpful, friendly, and provided excellent customer service while keeping me in the loop with what was going on with my car throughout the day as needed. Highly recommend!

  midmodern1950
4 months ago
I was in a pinch and needed a good car quick. Preferred Auto was a great experience. Thanks

  Nkeiruka Ekwealor
4 years ago
I really wanted to give this place four stars but the end of my visit really made it terrible. I first saw a vehicle on cargurus and sent in an email. I was contacted by Brian about coming in and looking at the vehicle. I had to schedule a day to come in because of work and the distance. He was pretty flexible which was really good.The day I arrived I was late for my appointment because of the drive. I ended up working with Travis H. He took me on my test drive and worked with me the rest of the day. He was really nice and answered my questions. I did want the vehicle but I wanted to know about financing and trade value and make an informed decision.After talking it over I decided to go ahead and see what payments and downpayment and trade value would be. The dealership didn't want to give me what I wanted for my trade in so Travis went to find another way to find some options for me. He was really helpful. If my review was based on Travis solely it would be a way better rating.I ended up using a co signer because my payments would have been higher without one. When it was time to go back and do paperwork we were sent back to a finance manager. That is when the visit changed.The finance manager didn't want to answer any of my questions. Whenever I tried to ask one he would cut me off. When my sister asked one or tried to ask one he cut her off too. He was very rude, very condescending, and overall made me just want to walk out of the dealership. I actually feel like I made a mistake buying the car. The sales guy was very unpleasant and added money to the car payment once we were in the room doing paperwork. It was for a warranty but I was not the happiest about how he explained it. He was really pushy. At one point he actually turned to my son and made this loud noise and my son didn't like it. It was really confusing to him. I didn't appreciate it either. There was no point to it and it just made us all jump. The finance manager found it funny though.As we were signing the last of the paperwork he kept saying it didn't matter whose name was on the paperwork which it actually REALLY does because it is a loan for a car.When I asked about gap insurance for the car he said I had to contact my insurance company for that. When I bought my other cars I bought gap insurance as part of the loan at the dealerships. The finance manager was super rude about it and acted like I was making the item up. The more I think about how horrible the time was in that office with the sales manager the more I regret going to the dealership.It's been almost two weeks and my sister got paperwork about the car that should have been in my name. The book for payments hasn't arrived still and neither has the other key or the car.I wouldn't currently recommend going to this dealership unless you can pay cash. I left with a car and a lot of regret. This is my third car and both other buying experiences went better and I was treated way better by the sales manager at both places. I had a really good experience with Travis H. And Brian had come over a couple times to answer questions and see how things were going. If it was based on my experience with them two alone I would have given a higher rating but the last guy, Brett, was so rude I actually regret the purchase.The dealership is clean and the lot looks nice. They do not fill your gas tank before you leave. You do get free car washes for life but even if I lived closer I probably wouldn't go over there for one.The car runs nicely.

  Claire Oxley
2 months ago
Knowledgeable team! They were willing to go the extra mile when I was purchasing a car. Feel super safe in my car from Preferred!

  Ree
3 years ago
Finally decided on a car and found it here. Charles was very nice and helpful. All staff was very friendly the whole time we were there. It did take a long time but it always does buying a new car. At least we got it all done in an afternoon. We are very happy with our new car and our whole experience.

  Steven Ramer
6 months ago
The whole Preferred Automotive team made my new used car buying experience a cinch. Thanks to Joe and the rest of the team. Will definitely return as a customer! Thanks again!

  Merle �dams
a week ago
Romario was very professional and easy to work with. Can't say enough good about him.

  Danjha Ward
10 months ago
Starting with Wade in service, I towed my Buick in and ultimately told me my life was being turned to the side, a little over 6k in repairs. He assured me while his one goal is to make money for the company, his 2nd and most important goal is customer satisfaction and value. Which led me to Brian in Sales. I spoke with Brian a few months prior when I had the same Buick serviced and was able to work with him again. Brian is ultimately amazing. He cared, he was thorough, and he worked hard to get me into an affordable vehicle. One of the vehicles I test drove had a weird sound with the transmission, i of course didn t even notice. It didn t sit well with him so he found a better one for an even better price! Thank you Brain and Wade for an easy car buying experience and thank you Preferred Auto!

  A C
a month ago
Had a great experience getting my new car yesterday, Romario was respectful and very helpful.

  Beth Ann
11 months ago
I highly recommend Preferred Automotive Group. Professional, personable, helpful and they go above and beyond to answer any questions or concerns. I gave them an idea of what I was looking for in a vehicle, including budget, mileage, make and model and features, and they found me just what I was looking for. Jake and Alex could not have been more helpful. In my experience, Preferred Automotive goes above and beyond to make their customers happy and will always go the "extra mile". Most highly recommend this dealership.

  Rich Dziedzic
10 months ago
I bought a 2019 Ford F250 from Bailey at Preferred Auto Group. I live over 2 hours away. Most of the details were taken care of over the phone. When I arrived, I took the truck for a drive. It drove well. After a while of paperwork I was ready to go. We were towing a camper and I needed an adapter for the hitch. Found it at a local store. During my drive to the store I noticed the brakes were pulsating under hard braking. I returned to Preferred and spoke with Bailey and Alex. Explained to them I have a 400 mile trip ahead of me and I want to know the brakes will be ok. Alex called his boss, Jared. I spoke directly to Jared and he assured me it would be taken care of. He stayed true to his word. The truck received new brakes and I was off on my adventure. My experience with Preferred was was very good. THANK YOU BAILEY, ALEX AND JARED!!!!!!

  Budget Minded
6 months ago
Asked for the car to have an oil change and tire rotation and to fix the wobble in the wheel around 70 mph. Usually the oil change and rotation takes 1 hour. Today after nearly 2 hours, the man w a grey beard told me the oil change and rotation was done, but the wobble didn t get addressed bc the fuel light was on and the young kid doing the work was too scared to drive the car. Sooo they just didn t do it. I didn t except that and said I do not have time to make another appointment and that they shld have communicated this to me before they just decided not to address the issue. He then said to me, do u expect me to put gas in it on our dime ? I said, you shldve at least given me the option instead of just deciding not to fix the issue . He then got visibly upset and slammed down the papers and said, I ll go drive it now ! I told him he shldnt get upset at me bc they didn t do their job and of course instead of an apology, he tried to convince himself and me that he didn t get upset. Also when he gave me a total For the maintenance, I told him I had a Service Credit and his reply was, well I don t know how to do that , and just looked at me. He expected me to leave after 2 hours without addressing the issue and to fork over $150 dollars even though I have a service credit! Where did u get this guy?!?! So he supposedly drove the car and didn t find any wobble. That s absurd! It s very clear that providing great service is not a priority for this guy or for Preferred Auto! Why wld anyone treat their customers this way. You can cancel the TV Commercials of Jay & his son talking about serving their community ! Disgusted! Incompetence! Poor Service! If you don t want to do the maintenance, go find another job!

  Sud'n Impact
3 months ago
We have purchased a few vehicles from here, and every time, we are treated with so much respect and kindness.