Kelley Automotive Body Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christopher Bowman
a year ago
Vehicle still isn't right from the accident went back since fender was rubbing door was told they would adjust fender never adjusted fender put a shim in the door. Claiming that they can't find anything wrong in the panel of door when lady that hit me caused a short in my seat heat. Never got a call to tell me my truck was done had to call them. Took 2 weeks for them to supposedly adjust fender but yet they shimmed the door. DON'T TAKE YOUR VEHICLE HERE UNLESS YOU WANT SHODDY WORK DONE THAT YOU HAVE TO KEEP COMING BACK.

  Jason McFarland
5 years ago
The work performed at this shop is shoddy at best. After a month of repairs and countless phone calls promising it would be done, "In a couple days", I was in the shop ready to pick up my vehicle. The first thing I noticed were water spots baked into the hood, the hood fits, and the rough ride. When I talked to the people that worked on my vehicle and told them the issues, I was given the run around. They reluctantly buffed out the water spots, but first pointed out that it had a chip in the paint, after telling me not to get three dollar carwashes( that's funny, they were degrading their own carwash). When asking why the hood shuts hard and how it looks crooked, I was told that they would have to drill numerous holes in the fender, which is GM replacement parts, to try to get things right and that would probably make the fender to the door look bad. In other words, they haven't a clue how to fix things, yet get defensive about their poor work.

  Jayma Mosher
9 months ago
We had a great experience with Kelly Automotive Body Shop. They were very communicative throughout the process so we knew exactly what was going on with our vehicle. Having enterprise right next door was a great bonus as well! We would definitely choose them again for any of our auto body needs.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jeff Himes
3 years ago
Nobody looks forward to needing a body shop, but I'm glad I trusted my truck to these professionals when it got hit while parked. Abby and Kelly did an outstanding job of keeping me apprised of the status of my vehicle repair. I hope I don't need body shop services again any time soon, but I will certainly use Kelley next time. Keep up the good work !

  Dan Long
a year ago
As bad as it gets. This place will give you lies on top of lies. We have NEVER heard the truth about anything regarding our car repair. Two months to get it in and over three months without being finished. Promises in writing from the body shop manager go ignored. Kelly from the office, Jonathan Wilkins from the office and Chad Sims, the manager will lie to you and refuse to respond to calls. Absolutely pathetic rotten lying business. NEVER take your car here. Learn from me. This place is the worst.Services: Painting, Body & Trim

  Elizabeth Sepponen
9 months ago
Stellar work and excellent communication. In the future if I need any additional body work done, I m definitely going to use Kelley again. It s great to find a trustworthy place with excellent service all around!Service: Body & TrimService: Body & Trim

  Aaron Husted
5 months ago
We've done service work for Kelley for years, they have always treated us great

  Leslie Hand
4 months ago
Professional, courteous, prompt, and a pleasure to work with. I would highly recommend Kelley Body Shop!

  Antonio D'Archangel
a year ago
Delays, excuses, and lack of attention to detail.If you don t care how long it will take, want the run around for your questions, want your warranty work to get started days after your scheduled appointment, panel gaps to get larger, or your paint to match the rest of your car, then go ahead and use this shop.4 days to fix less than 1 square inch of paint that flaked off on a scheduled appointment is inexcusable. Bear in mind that flake happened less than a year after they painted a new bumper after an accident. I will not be going back unless I need them to fix another issue with their paint work. Also said they would do a free touch up and did a super shoddy job of that after failing to do it all during those four days. CHECK their work before you leave.Services: Painting, Body & Trim

  Scott Nguyen
a year ago
The communication and service at this place is poor. Was salvaging my vehicle to get towed and they stated it was good to go. Sent a tow truck to get my vehicle and was told that my insurance company did not pay fees (which) they did. Service guy calls me back to send back the tow truck because he did not communicate to the front desk to release my van. Took a whole day off to wait on vehicle. Now they state it won't happen until tomorrow mornin as tow truck don't wait around. Another half day without work. I filed a complaint and asked for then to help pay for the tow for loss of work for the day. Will change review grade if they help out.

  Felicia Oliver
3 years ago
Kelley is very courteous and professional. The body shop did an excellent job with my car. My car looked liked it had never been hit. I was afraid the paint would not match but it was perfect. I am very satisfied. Also, our contact Jonathan was great. They did a great job!

  Jose Ceja JR
3 years ago
I personally worked with Kelley through the whole transaction. She was very helpful and knowledgeable, she was always on time about everything. Every time she promised me that she would give me a call to update me on my truck, she kept her word! Her and Jonathon were very helpful and very professional. I do highly recommend them to anyone that needs any type of repairs or collision work done on their vehiclesServices: Tires, Steering & suspension repair, Painting, General repairs & maintenance, Electrical, Auto engine diagnostic, Body & Trim, Wheel alignment, Brakes

  Scott Nguyen
a year ago
After some miscommunication, they were able to resolve an issue and provide a free tow of my vehicle to my home. Kelley checked in with me often and followed-up in a timely manner making me feel like a valued customer. Thanks for making things right!

  Christina Parker
2 years ago
I went in to schedule a tow because I couldn't do it during the weekend. I told them anytime TODAY. They are closed, my car us still sitting where it was. Do I have to also drive the tow truck and take my own car to the body shop? I had to schedule the tow because my insurance which used to be good, assigned my claim to someone NOT in the office. So, do I have to be a Karen? The car is sitting in the snow. At this point the internal components have been exposed to the elements lo g enough to cause more damage. They used to be good. I guess I will pay for my own tow Nand probably have to learn how to do body repair at this point. I'm half expecting a mechanic to ask me how to fix the car too.Service: Painting

  Lavonda Sueljune. suel gogoollSuel
2 years ago
It took a while for them to get my car back to me as compared to other body shops I've worked with in the past. But the quality of work on my car was amazing and I like the fact that they even cleaned out the inside of my car before returning it to me. Also I appreciated the fact that I could leave my rental with them to be returned back to rental company.

  John Key
3 years ago
My truck was hit and had damage to the front bumper, front fender and rear quarter panel. I was told it would take 2 and a half weeks. They had my truck for 8 WEEKS! When I called they just kept saying they were working on it. I dropped in several times without calling and my truck was always parked in their holding area... never saw anyone actually work on it. As a matter of fact, I called from the parking lot once and they told me that the tech had it in the garage, but it was in the parking lot.After picking it up, I noticed the alignment was off and a rim was bent. I took it back to correct those items. They told me they needed it for half a day... to replace a rim and do an alignment?! I left it anyway and called them 6 hours later since they never called me. When I picked it up, I realized they only replaced the rim and didn t align it.I also noticed my mud flaps were misaligned. I showed them and they said they were damaged from the accident. My insurance repair bill says that they were to replace them, but they didn t. I ordered my own flaps and put them on. They were still crooked. Upon further inspection, I realize that the fenders are not true which makes the flaps crooked. I see that they trimmed the inner liner to make it fit the fender which is a clear indication that the fender isn t straight. They lied about it instead of resolving it. How disappointing!Service: Body & Trim

  angela reinking
4 years ago
They did a great job fixing my car. I did have a couple more issues that happened from my accident that they haven't fixed yet (minor issues),still waiting for them to get back with me. They also scuffed my car during the time they had it. They did have to take it in and have it buffed out. Be sure to check your car over before leaving, I'm glad I did! Their staff is very nice.

  Chop600 H
4 years ago
I had my car repaired and the roof molding was not installed correctly so in the parking lot I took it loose and fixed it myself then found a large amount of d/a scratches in the hood which was not part of the repairs but they buffed them out and found as damaged belt molding and a chip at the damage and after talking with the manager Chad about it we came together on a plan and they are going to replace the molding and take care of the chip. Makes me happy to see the customer service they have still. I'll be going back if I have another repair needed.

  Steve Scott
6 years ago
I was delighted upon my initial inspection when I picked up my car and later when I was able to do a detailed inspection in my garage. The color match is perfect and the body work is impeccable. My car was cleaner after the work than when I took it in. I don't think anyone can tell it was ever damaged. I could not be happier. Excellent work!

  Bryan Rothgeb
4 years ago
Great staff! So helpful and friendly. Had a tire blow out on me and needed a repair. Got to the shop 2 minutes before they closed and we're nice enough to put the time in to get the tire done. Couldn't have been happier with my experience here. 5+ stars for sure!

  Ron Timmons
10 years ago
I had an issue but it was resolved. They stand behind their warranty on service. It took longer than expected even though some may be partially my fault. The weather was bad during winter time, There were many accident cars coming in and they were super busy so I am somewhat understanding. Management worked with me and got it taken care of. Because of issues and extended time it took to repair our vehicle, they did give me a loaner which was a Chevy Cruise. I was very grateful for that even though the car was smaller than my car. I would recommend a new Chevy cruise to anyone wanting a car for awesome fuel mileage. The car drove great. I am used to full size cars and do not plan on getting anything smaller but I would recommend it for someone looking for that size of car for fuel economy, sportiness, style and ease to drive. You can buy from Kelley Chevrolet because they took care of me so you can rest assured, they will take care of you too.

  Alicia Tharp
4 years ago
Could not have had a worse experience with a body shop. At this point they have had my car for a total of 7.5 weeks for hail damage repairs. It was admitted to me by an employee that my car 'slipped through the cracks' and that I was mislead on multiple occasions. In spite of that, they have done nothing to expedite or improve the situation. I have been lied to and mislead about the state of the repairs, the depth of the repairs and have been promised four times now my car was almost done, only to be told days later it's even further out. I would never in my life recommend someone bring their vehicle here or buy a vehicle from this company.

  T.J. Palmer
3 years ago
Just want to Thank the Kelley team on East State for their exceptional service. I called and they got me in same day. Thank you so much Kelly for going above and beyond to not only get me in the same day but to also get it done so quickly. Great people and great service.

  Amanda C
3 years ago
I got into an accident and had to get my car repaired at Kelley. It was in there a month which was what I was told and it was so worth it. It got completely repainted and I had a ton of damage that was fixed. Definitely going to be back in the future. My car looks brand new, even newer than when I bought it off the car lot. Thanks Kelly!Services: Painting, Body & Trim

  Mike Schott
8 years ago
Our sales rep, Matt Getty, did an amazing job on helping us pick out the new car. He found the best deal for us to work with our budget, the best car suited for our needs, worked with my schedule, and all while doing so in a friendly and timely manner. We could not be more happy with our experience at Kelley and look forward to future work with Kelly because of him.

  Lee Williams
7 months ago
Got my car back on scheduled date, awesome job , they me updated throughout the whole process, GO KELLEY !!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Shana Shears
a year ago
Great customer service... It took them less than 2 weeks to restore my vehicle, My vehicle looks like new!!!... Thank You Kelly Body Shop!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Ashley Lucas
3 years ago
We had to bring our van here to get fix after my husband was involved in a hit and run. They said should be done within a week, they did keep us updated twice out of the week they said the new bumper would take a little longer to get in because of covid because it is coming from out of country. That is very understandable. So took two weeks and finally get a call saying our van is fixed, but there was one issue.. THEY PUT THE WRONG BUMPER ON! Our van has censors on the bumper (which if they just looked at the vin number or looked up in general what they were suppose to they would have known)! They said would take a week to get a new bumper in and would just have to drop it off and stay because it would take 45 minutes to put on. Now this is all happening when we are going to pay for fixing the first part. So now since it s all done and over with two almost three weeks later they aren t answering any of there phone calls, not updating us on anything. Called the insurance people who are dealing with everything and they can t get a hold of them. When she finally did now they are saying it will take longer than 45 minutes to do, and now they are just going to drill censors in. This place is a joke! I wouldn t recommend. I wish I could leave this on there Facebook page also but they turned off the reviews for it. Not worth going with them save your money!!

  Dale Wyss
4 years ago
Did an excellent repair job on our Impala. The paint looks really good. Kept us informed along the way. Extensive damage after being rear-ended. Car was ready when they told us it would be.

  Jo Ann Perez
4 years ago
Kelley she is such a great person, my first impression was wow she has such a great and sigt spoken voice. I felt comfortable with her when I first set up a schedule to bring my vehicle in for repairs due to someone damaging my vehicle. She has such a kind face/pesonality I have never received such a kind welcome from anyone in the business industry lije that before. So yes I highly recommend if you needing body work done to your vehicle go there because you will definitely get a warm welcome and it feels genuine.