Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jenna Sidoti
3 months ago
Great experience!! They were super fast! I have a 4 month old, and we didn t even have to get out of our car! We were there a total of maybe 20 minutes! They also explained everything they were going to do beforehand. Most places do it and then charge you! I will be going to Jiffy Lube from now on for my oil changes! Plus, the staff there were super friendly!
Dale
2 months ago
Bill the manager at this place has been there for over 35 years. He's a great guy and runs a great operation at this store on West Jefferson Fort Wayne, IN. I have been having Bill and his team service my vehicles for business for years. I own a heating and air business and my guys can get in quick get the service they need, get out and back on the road quickly to get to their next service call.
Kay G
a month ago
Excellent customer service! All the techs were very friendly and informative. Didn't expect a floor vacuuming because I had papers and junk on my front seat floorboards, but they did! They picked up my stuff and put it on my front seat and even set my contacts case on my center console where I could see it. Very nice gentlemen working today 2/26/24
Reece Rogers
a month ago
I took my girlfriends vehicle in for new brakes, and Bill went above and beyond what I expected. He not only installed new brakes, but he found other problems and was quick to repair them, while keeping me informed of everything that was going on. I am very pleased with his work!
Winter Westlake
5 months ago
I always go to this, Jiffy Lube! They do such a good job. The staff are always so friendly and helpful. They are great with communication and know what they are talking about. I have not had one bad experience. This is the only place I go in Fort Wayne for oil changes and regular maintenance. Highly recommend!Service: Oil changeService: Oil change
christina robey
a year ago
The staff were great. Super nice and great attitudes. Great place to get the oil done they have coffee and a restroom so that's a plus also handicap friendly not really great place to bring children. The mobile app is really handy too.
Diane Stevens
a month ago
I am very pleased with jiffy lube. Not only do you receive an oil change they also check the wiper blades, transmission power steering fluid, battery water, brake fluid, lights and PCV valve. The staff was very friendly.
Madelynne Hostetler
a month ago
Bill and the team at Jiffy Lube on West Jefferson are always excellent with their customer service! Brings me back every 2,999 miles!Thanks again!
Cletus Goens
3 months ago
Pulled into Jiffy Lube on South Bend Dr. and was on my way with full oil. Service and tire rotation. Within 30 minutes. Car was vacuumed nicely, and all service and options were detailed. Thanks guys!
Matthew Huffman
2 months ago
This jiffy lube did a great job. Great service, not found a lot these days. I will not hesitate to return to this location as the dealerships are too time restricted and a hassle.
Lisa Farver
5 months ago
Visited the s. Bend Dr store on veterans Day to get a free oil change. We needed wiper blades which were 14.99 each we only had 30.00 on us. I told the crew I'd run to ATM and bring back the rest I would owe. My boyfriend has terminal cancer and I have cancer and there was no possibility of crossing the busy road.. they agreed to that. When we were finished they presented us the gift of the wipers for free. We are sincerely grateful to them.Service: Oil change
Erica Faunce
2 months ago
Staff at the S Bend Road location were friendly, fast, and clear with communication. They got my car diagnosed in 20 minutes, gave me my options, and weren t pushy.
Chris Santor
3 months ago
*Update- Manager Bill called me and agreed that service was not performed to Jiffy Lubes Specifications and many things were not completed at all. Thank you bill for living up to a higher level of integrity than most ! From my experience of being a business owner I now how important it is to retain customers and how important word of mouth is. You showed your leadership skills by admitting to a customer that your employees messed up and that you wanted to make it right, including offering to redue my service yourself to rebuild my confidence in your store. Only because of you and your insistence to make it right will I return to Jiffy lube . I hope your employer understands how much of an asset you are to his business. While I understand how important it is to review a company when things go wrong, I also understand how difficult it is to hire and retain good employees such as yourself. My hope is that your employer reads this updated review and and understands the value you add to his store. Thanks again for reaching out, admitting there was an issue and making it right. That show s integrity !Most of the answers to the question on the receipt for services rendered were answered untruthfully. Example front tire pressure set at 50- rear 80. Actual pressure when checked at home 15 minutes after service performed 31,37,51,48. Customer declined widow wash and vacuum- I was never asked. Front differential level ok. Vehicle doesn t have a front differential. Also said antifreeze overflow was empty and then checked it was ok when i declined them to fill it . When I got home I topped it off , it was not completely empty. Makes me wonder what else that they said they did that they didn t do. I will say checked the oil and it was full and oil filter was tightly installed. Doesn t make one confident on there services . I felt that I had to check their work . I assume the rear differential fluid was not checked. Also reverse lights on vehicle were not working and was not brought to my attention and I assumed they checked all lights on vehicle. I won t be returning to the West Jefferson location. They are quick for a reason. Not cheap at $60 for a basic service. You don t always get what you pay for.
Ken Button
3 months ago
Woman didn't direct me in whatsoever - she stood there and made no directional hand movements and almost let me go into the pit before she finally said stop. They need to train their employees to use hand signals forward and left and right so cars don't fall in their pit. Then the girl yelled at me as if it was my fault she didn't use any guidance technique... Needless to say I left as if they can't guide a car onto their pit - I'm concerned they might forget to put back on the oil cap or miss another important part of the task. Maybe it was her first day on the job - but they need to train their employees... I don't recommend this place.
shante ochoa
a month ago
Staff was really nice and super quick vacuumed my floors for free and washed my windows ,for free ,I bring all my vehicles here for oil changes and they send coupons! So check your emails they also check to make sure all the lights work which is really nice as well.super quick !!Service: Oil changeService: Oil change
Elizabeth Hathaway
4 months ago
The shop manager knows his stuff about what to get at specific mile markers. He was not overly pushy on those services he suggested. The staff enjoyed their work environment and the customer. Thank you! It s not 5 stars because the pricing on the work done is high.Services: Air & cabin filter replacement, Tires, Oil changeServices: Air & cabin filter replacement, Tires, Oil change
Craig Amacker
3 months ago
Great experience yesterday! Friendly staff! I have taken both of my cars there for years and am very satisfied with their service. Craig Amacker
Catherine Cory
3 months ago
I am very pleased with the amount of service that I received at this jiffy lube. As I went to another location and they somewhat told me that they cannot perform the service on my card that I asked. But when I went to this location they were very nice and they explain to me what I needed done with my car in a way that I can understand. The pricing for my services was very reasonable. They really helped me a lot and I am pleased I will return to this location with any more services that I need that they can do. Thank you jiffy lube you're awesome!Services: Air & cabin filter replacement, Oil change
Laura Pierson
6 months ago
The service was quick but extremely thorough! The employees were detail oriented about checking all aspects of my vehicle even though I arrived 20 minutes before closing. Thank you for helping me out last minute! I will definitely be coming back for my upcoming services.Service: Oil changeService: Oil change
Austin K
3 months ago
In my years living near this store I've used it multiple times for regular maintenance, but no more. The employees are nice, friendly and courteous, no issues with that. HOWEVER...Every time I go there has been an issue, from acorns falling in during a filter replacement, tools left attached to my car causing damage when I drove away, stripping/ruining the plug to drain my oil, and this last week using the wrong spark plugs for my replacement TWICE.They've fixed some of problems they have caused, yeah but I've also had to go to a dealer to find out this most recent issue and pay double what JL charged to fix what JL messed up.Update: I would be remiss if I did not confirm that in the end, after a few weeks, JL did refund their service fee and reimburse me for the diagnostic fee I had to pay at the dealership.
Morgan Aldrich
3 months ago
The workers were acting very unprofessional in front of me, talking about things they would rather be doing and the drugs they wanted to take. Not a way to carry conversation in front of your customers that are trusting you to work on their vehicle.
Seth Peterson
4 months ago
The last time I got an oil change here they tried to sell me windshield wipers(they were brand new, not even a month old). They said I needed all four rotors and break pads replaced (my car has rotors upfront and drum breaks in the back). And, they said my car was out of coolant(I denied the service, and when I got home, my coolant was full). I imagine they try these scams on every customer.
Renita Perez
2 weeks ago
I was in and out very fast and they changed my filters my wiperblades and tires very happy with the outcome
A T
8 months ago
When it comes to car maintenance, I have never found a place as reliable and efficient as Jiffy Lube in Fort Wayne. My frequent visits there have been nothing short of exceptional, and it all boils down to the incredible leadership of Bill, the manager.Bill takes immense pride in his location, ensuring that every vehicle is treated with the utmost care and precision. Whether I need a quick oil change or a thorough check-up, I know I can trust the team at Jiffy Lube to get the job done correctly, and indeed, in a jiffy!The staff is always friendly, professional, and knowledgeable, a clear reflection of Bill s commitment to excellence. I ve noticed how he personally oversees critical tasks, always willing to lend a hand and ensure that the work is completed to the highest standard.One of the standout experiences was when I needed an urgent oil change before a long trip. Despite the busy schedule, Bill himself stepped in, swiftly handled my car, and got me back on the road in no time. That kind of personal touch and dedication is rare in this industry, and I couldn t appreciate it more.Jiffy Lube isn t just about fast service; it s about quality, integrity, and customer satisfaction. Under Bill s management, they ve turned a routine errand into a pleasant experience, earning my loyalty and respect.If you value your vehicle and time, I highly recommend visiting Jiffy Lube. You ll drive away with not just a well-maintained car but also the assurance that you ve placed it in the best hands. Thank you, Bill and team, for setting a benchmark in automotive care!
Button
5 months ago
Great service! Fast, friendly. Went above and beyond. I ll be back to this location for my next oil change. Without hesitation would recommend.
Ericka Apiim
4 months ago
I enjoy going to Jiffy for my car maintenance service. They get the job done quickly and efficiently. I also appreciate the complimentary vacuum service!
Jon Rundquist
a month ago
BEWARE of Jiffy Lube of Indiana. Particularly the southwest Fort Wayne location. They regurgitate a laundry list of things they supposedly do as part of their service but the reality of what you pay for is dramatically different. So take your wallet and your business elsewhere!
Choni Kizer
3 months ago
Always professional and get your needs met in a timely manner. I prefer this location over any. Bill is exceptional.
Lily Sandoval
a month ago
The service was efficient and easy-going! My questions were answered in a respectful manner.
Cindi Baringer
7 months ago
Jiffy lube was great. I had to wait a little to get in because they were busy. No problem. They were efficient and did a great job. It was nice to get my car vacuumed. I got to sit inside and read my book on my phone. They were kind and respectful!