Grote Mitsubishi

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cassandra Taylor
2 months ago
My fianc� and I went to Grote automotive looking for a good reliable vehicle to get us to and from work, never did I expect for it to be possible for us to be able to get this nice of a truck, nicer then anything we have ever owned. And it wouldn t have been possible, but Justin made it happen! Now we have our dream truck! Our experience while we there was amazing! Everyone there was very welcoming, and friendly. Thanks to Justin and the team for working very hard and making it possible for us to leave with this beautiful truck the same day! We appreciate grote automotive, and definitely recommend it for anyone looking for a nice reliable vehicle!

  Harper FamilyTime
4 months ago
We went to Grote Automotive to get a car for my daughter and grandson to use so she could get back and forth to work and take her son to do things. We already knew what car we wanted. Josh Hall worked hard to make that happen. We waited patiently and our dreams came true. Thank you Joshua Hall and Grote Automotive for blessing us.

  Cooper Shragal
3 weeks ago
Zach was fantastic through the whole process. From speaking on the phone during my initial contact to handing my keys back to me once everything was done, he was polite and ready to help. They got me in for an inspection on my new to me Outlander quicker than expected. I called at 1pm, they had it fully inspected and back in my possession by 5pm with a list of honest recommendations. I definitely plan to take my car back to them when I need service.Thanks again!

  Jacob Barger
a month ago
Had a great experience with Justin and the whole crew at Grote Mitsubishi. Found a way to get me in the new vehicle I wanted and on the road with an amazing warranty for my business vehicle.

  Alycia Merkler
a month ago
Grote is the best!!! We had a great experience and will definitely be back. Lenn was amazing along with the entire staff. Not one negative thing to say about them!!

  Gary Sparks
7 months ago
Like a well oiled machine! I ve been through a ton of car dealer/purchasing experiences over the years and Justin and the team made this one the most seamless and pleasant by far! And even though I didn t get the car I originally came for, we drove away with something we absolutely love! Thanks Justin and team!

  Tricia King
6 months ago
I was very pleased with my experience . My sales person Justin was absolutely wonderful and Brandon in finance went above and beyond. Great communication from both. I am in Missouri and purchased a brand new car, they helped tremendously with getting it shipped. From my experience I would definitely recommend.

  Gabriela Renderos
4 months ago
Thank you Grote for giving me the opportunity to get a car that was in my range and the staff was very helpful and friendly. Thank You Justin and the rest of the staff of Grote for making us feel welcomed!

  Zachary Margrif
a month ago
I now have a car. The car is fine so far. Now that I ve had time to reflect on the buying process, I can say I would never come here again. Salesmen pushed their financing on me even though I told them I had financing already. They did not opt to tell me the interest rate they wanted to give me. They had not mentioned it was an as is sale until the very end. They crowded the room with an extra salesman that didn t need to be there to strong arm me into a price I refused to pay. Not to mention, the whole process took about 6-7 hours (1hour to show my mechanic). Unimpressed by these skeevy salesmen and their underhanded tactics. 2 stars because the car has driven 2 weeks with no critical issues.

  alfrieda parham
2 months ago
I enjoyed talking with my salesman, he and I liked animals, dogs preferred. All around nice young man. Tried to really help me into something nice. Seemed to care about my situation enough to not let me leave unsatisfied. Explained the details of the car I test drove against the car I am getting.In short ,I am a pleased customer With my purchase from Grote automotive and Joshua Hall.ThanksMZFRIEDA

  Veronica Craig
a month ago
Great customer service. The service staff was friendly. The service area was clean and well.stocked on complimentary items for the customers to be comfortable. They were prompt and efficient with the service they provided. I will definitely bring my vehicle back to Grote for my next service my vehicle requires

  Shelly Leach-Miller
a month ago
Josh Hall was our sales consultant and he was very polite and kept us updated on how the progress was going and worked with us on finding what we were looking for

  Bentley Gray
10 months ago
I gotta say my experience started out rocky and I was regretting my decision of buying my first car. But thankfully in the end Dan in financial and Patrick in service made sure that all was well. I m super happy with my purchase and love my new to me car! Also Randy my sales rep was good, he helped with find an insurance agent, even though it was well past closing and no insurance places were open.

  Mark Ridgeway
a month ago
Justin was fantastic to work with. He made r whole process very comfortable. This is the 2nd car we have purchased from Grote and will potentially do a third in the future. Great service.

  Dorrion Grose
a month ago
Mr. Harmon was absolutely amazing. I traded in my suv for one slightly bigger and he negotiated a better price than what was originally offered. Thank you and please go to him for your car needs.

  Vro Smoke
a month ago
I personally don t recommend coming to this location, very pushy. I understand that s how they have to make their money but they would get a lot further if they treated their customers like human beings instead of just a paycheck. They tried to have me sign a handwritten document on payments that were way out of the budget I had already mentioned several times, very unprofessional. The salesman attitude totally switched up when I respectfully told him I was unable to get a vehicle today. This place doesn t seem like it s for the people ..

  Demetria Allen
2 weeks ago
Justin was a very awesome sales rep! I came in wanting a bigger truck and he did just that! Very professional definitely go see him if you need a great vehicle! Thank you again!

  Rachel Alford
a month ago
Thank you Grote! I am very picky and was very apprehensive to purchasing a car right now. I appreciate Cameron and Jesse for their patience and responsiveness to all of my questions about my selection. The process was fairly seamless and I got just what I wanted. Again, thank you! Thank you! Thank you!

  Megan Marie
a month ago
This would be a 5 star experience because I am happy with my find. Proud new owner of a 2012 Kia Soul!However, we had a newer sales employee and we were misinformed about some things. We were told that the car would be filled up and taken to the car wash but we got in and the tank was at quarter tank. Also, we were told that car had a spare and it doesn't.I've called and left management two voice-mails and haven't received a call back. Not likely to be resolved. So-so experience.

  Elizabeth Connor
4 months ago
It's taken my a couple of days to write this review because the experience I had at Grote was honestly a bit traumatizing. I went in being up front about my budget and that I did not want to buy a car that day, just to start looking. At first the salesman was very kind and eventually took me on a test drive in a car he said was in my price range. Once we got back to the dealership he asked if I wanted him to get me information on pricing just so I knew what to expect and I agreed. From there, he informed me that the car was more than double my budget and when I said so, he continued to increase the pressure. When I continued to get frustrated and kept saying no, he sent in his manager. After several times of saying no to the manager to the point I started crying and asking for my car keys back so I could go home, he sent in yet another man. While I was still crying and asking to be able to leave, he continued to tell me I just didn't understand. When I started to have a panic attack, he then asked me if I wanted to test drive other cars that might be cheaper. Only after I refused and continued to beg for my car keys back did the original salesman come back with my keys and try to hug me.It shouldn't take a woman crying and begging to leave for an hour to be given HER OWN KEYS back. I felt incredibly unsafe through this situation and am very concerned about the way women get treated here. No means no and it's upsetting that at least THREE men that work here don't understand that.

  John Clark
4 months ago
Was very pleased with our salesman and everyone willing to help me get me into my first pickup truck. Thanks to everyone at grote for making this possible

  Ella Lehman Lester
a month ago
Grote is great! I had a great experience! Everyone was so nice and easy to work with. Lenn sold me my car and he was awesome. He had very good customer service and was very easy to talk to! Definitely recommend!

  Tammy Daniel
a month ago
Grote Mitsubishi was very informative, professional, caring, and knowledgeable. They offered a shuttle service if I didn't have to wait to there. They did a fabulous job on my vehicle. I highly recommend them.

  Alisa Neutz
2 months ago
Grote Automotive is always a pleasure to have service done to our vehicle. Everyone is professional and courteous. I have never had service like this in all my years. This is the best place to buy a vehicle or have service done. Even if you just have an oil change they wash a sweep the car. Unbelievable service.

  winell jordan
2 months ago
I went to Grote in hopes of finding a car, but was very uncertain about getting one. Justin worked me through the whole process, made me feel comfortable and finally came back with good news. Justin thank you for working hard for me with no disappointments. You re awesome.

  Matthew Grove
2 months ago
Go see Grote if you want a good car buying experience, especially Arnoldo. He was very personable and listened to our situation and concerns. The whole team was great throughout the entire process and helped us get into a reliable and safe new Outlander.

  Michael Engle
3 weeks ago
Courtesy check found underlying problems I wasn't aware of. Showed me what needs attention and what could wait. Wasn't pushy about repairs. My Sport looked brand new when I picked it up. Friendly and ProfessionalThanks for a Pleasant experience. Will have future work done at Grotes.

  Anita Reeb
3 months ago
Justin Harmon at Grote was great to work with. Very easy to talk with and made our time there as easy as possible. He worked hard to get me in a good reliable vehicle. Thank you again!A.R.

  Jim Martin
a week ago
Lenn was super patient and very helpful getting us into a new to us vehicle. 10/10 would recommend Grote and it s exceptional staff.

  Brandi Stone
4 weeks ago
Hello, First I would like to say I was a returning client to the Grote Family. In 2014 I purchased a vehicle from them and never had an issue and even took all my other vehicles there for servicing as well.Now June of 2023 I decided I wanted something a little more flashier than my mini van, which was in great condition and had nothing wrong. I decided to trade it in, purely a want not a need.I purchased a 2019 GMC Acadia, upon the inspection I did and test drive I asked all the questions with the issues that these cars are none for as i have previously owned one, so i know that you have to maintain them to a "T".I was told by my sales man that this year in this make and model no longer had those issues and that it had a clean bill of health from the service inspection that Grote Service department did on it.I was told I could pick the car up two days after I purchased it and it ended up being 7 days later, I having to call multiple times to see if it was ready. Upon pick up of the vehicle I was told I had to bring it back on Friday to have more things repaired on it????? "questioned the clean bill of health in my head" .After driving it off the lot down coliseum and not even making it to 930 hwy the check engine light came on, i immediately called and informed them of this and then being told it could be any thing and it could go off might just be a fluck. Also, informed them of a hesitation of the car hard shift into second gear and they just ignored that comment.The so called appointment i was supposed to have had pre-scheduled by my sales man, was never on the books and had to be scheduled as they were completely unaware of the need of the appointment they said.I had been into this dealership multiple times to have things repaired, the check engine light has never gone off, it is one issue after another and now my transmission is going out.They did not offer me a extended warranty when I purchased, and state that I am now out of my 3 month warranty they offer, even though all these issues were reported to them in the three month time frame. They refuse to fix the vehicle on their cost.Also, Each department when I call to explain the situation tells me they cannot help me with my issue and keep referring me back and forth to one another, only for me to assume they hope I get tired and just go away.I do not see that this is an expense I should be responsible for as these issues should have been resolved prior to my purchase or when i reported them in my 3 month window. I do understand I purchased a used car, but at a $30,000 Plus sale and immediately having issues and going to need a new transmission in less than a year after purchase is unacceptable.I will never purchase another vehicle here nor refer anyone. Now I have to seek legal council, this has cost me time, money, and I have been stranded on the side of the road several times.Brandi Stone