Valvoline Instant Oil Change
4.3 (167)
12925 US-41, Evansville, IN 47725
(812) 205-2903
store.vioc.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Valvoline Instant Oil Change provides oil change services along with other car repair and maintenance services. They offer convenience and quick service to their customers at their location in Evansville, IN.
Services offered: Oil change, Car repair and maintenance, Auto air conditioning service, Car battery store.
Valvoline Instant Oil Change Reviews Summary
Pros
- Efficient and fast service
- Professional and knowledgeable staff
- Conveniently located and open on weekends
- Provides additional services like checking lights and fluids
Cons
- Some customers have experienced issues with staff attitude and communication
- Higher prices compared to other service providers
- Concerns about quality of work such as not cleaning the vehicle after service
Suggestion
Improve customer service training for staff to ensure better communication and interactions with customers. Consider reviewing pricing to stay competitive in the market. Pay attention to the quality of work and cleanliness of vehicles post-service.
Positive Words
fast, professional, knowledgeable, friendly, efficient
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Michael Caudill
6 months ago
After being a customer of many years I pulled in today to a tech that apparently didn t want to be there. He gave me very little hand directions pullling I and I could t make out what he was doing he then approached the car yelling at me for not following his hand signals that he wasn t giving. Long story short Valvoline is a good place but this location is terrible simply with their poor help
Rob Mccoy
2 weeks ago
In and out relatively fast. My go to for an oil change.
Robert Philoe Smith
4 months ago
Very nice service..very professional..knowledgeable..clean environment...I would definitely recommend.!!!
Darren Brinker
4 months ago
If the crew would have filled Washer fluid , the review would have been 5 stars.
talena huffman
8 months ago
07.29.23 1:30pmThe worst customer experience I ve ever had, specifically this location. Don t come here unless you want to get screamed at and then have service refused when you ask what s wrong. I understand there s safety concerns, but that doesn t mean I deserved to be screamed at and then be told to leave when I asked to not be yelled at. They didn t even look at my tires. After I said I wouldn t come back, they said they don t want me back. I will never come back here due to this disgusting interaction.
Free Z Kodak
7 months ago
Very fast, polite and professional workers! Take all my vehicles here. Great atmosphere and good looking building too! Be back again in about 4,500 miles
Sam Adams
7 months ago
PROS: Efficiency, having the necessary items for my vehicle, higher quality automotive batteriesCONS: Get in vehicle without covering and do not wash hands prior to driving vehicle (my beige interior is always filthy and steering wheel is covered in oil), technicians have annihilated my wheels performing tire rotations (I used to do my own before moving here a year ago and I was meticulous with the care I gave my vehicle) with the impact and sockets, more expensive than the dealership (by about $50) - ie, I drive a 2019 Volkswagen Jetta so it requires the euro oil change with synthetic 0w20/5w20 plus I get a rotation every oil change - Valvoline: $150. D-Patrick: $99 (and my car is cleaned up, not left covered in oil).
Matthew Dimmett
a year ago
This place is very expensive to get an oil change but they make it up by helping you fix other things on your car without charge for labor.I didn't have a specific tool to change my rear brake light. I had the light to replace it, just not the tool. The staff were very nice and helping me get it replaced. They had it done I think in 5 minutes and didn't charge me a penny since I had bought the light I needed before I went there.
Richard Camp
a year ago
Wow. Fast, friendly, paid attention to detail.. these guys are great.My first time I ever visited any of their locations, I was in and out so fast I'm blown away.The registered me as a customer, changed my oil, filters, topped off tire pressure, checked all fluids, checked all of my lights, and changed my wipers.. in 11 minutes.Services: Air & cabin filter replacement, Battery, Oil change
Tiffany Ford
2 months ago
Fast service, and the guys were super friendly
Ruth B
a year ago
Went there to get the oil changed in my truck. They checked all my lights...headlights, parking lights, blinkers-front and rear, brake lights, backup lights, and even the license plate lights. I knew one was out, so I asked the man to change the other one also, because I didn't want it to go out just a few days, or weeks later! I stayed in my truck the whole time and I was there a total of 36 minutes. The two employees were very polite and everything was explained to me, including cost, prior to starting the work.
Stacy N.
a year ago
These guys are awesome they took care of me on this visit and all my past visits as well! They really know how to speak your language when it comes to automotive and understanding about your vehicle I Prefer going to this facility than any other place in The Tri-state area!! I went in on a Sunday and did not have to wait they got me in and got me out quickly!Service: Oil change
Ashley Whittamore
3 years ago
Super duper happy with my service today! Took my lunch break to get a standard oil change before leaving town this weekend. I was in and out quickly. They checked oil, tire pressure, all filters (which I was missing a cab filter, and he put me a new one in) and wipers. Very thorough and explained everything to me. Price is great for quality service. I will only go to this location from now on. Thank you guys!
Jason Smith
a year ago
Fast service, friendly informative staff and technicians. I would recommend to anyone. Prices are a bit higher than other places but it's worth it to get in and out quickly and know its being done right.
Devan Wright
a month ago
Professional. Clean work environment. Friendly staff.
ROBIN K WALTERS
5 years ago
Very fast, polite, informative, helpful and understanding. In and out in 15 minutes or less. Every day in front of me was full but I got to pull behind the third Bay and just from waiting on them and getting my oil changed I was only there a total of 28 minutes wow! :-) great service! Highly recommend! They even give you a paper with other things that need to be done to your vehicle and when. Five stars from me! :-)
Tonya McDaniel
a year ago
Went for a oil change on a suv with 24,000 miles they said the antifreeze was dirty and needed to be replaced. They then broke the petcock/drain plug so they told me and that they don t do the work there. So I take it to a licensed mechanic to have it checked because it was leaking antifreeze. They cracked the radiator because they are plastic and he was using pliers on it. Needless to say that oil change cost just about $920.00 Do yourself a favor and don t ever go to them. I took them the bill and they said they would get back to me.Service: Oil change
Skylar Tingley
3 years ago
Just finished my first experience here. Doesn't get any better than this in my opinion lol the two guys who worked on my car were both kind and professional. They were informative without pressuring me to buy something I didn't need. I was in and out in fifteen minutes and the work done was done well.
Drew Mayer
3 years ago
Oil change for a diesel truck, just for an oil change charged me for (13 quarts of their premium oil)came out to be $185.00. Not with a tire rotation, or anything else, just an oil change.Service was great under 25 minutes, price could be better, kind of steep.Service: Oil change
Mike Campbell
2 years ago
They were thorough and polite. The only reason I didn't give five stars was for the cost. I understand you are paying for the convenience of having it done quickly though.
Jenna Hagedorn
5 years ago
Staff is wonderful. Prices have kept them from attracting more business. I can get an oil change, tire rotation and 37 point inspection at a certified car dealer for $50.00 less.
Tamrun Sokeland
4 years ago
Wow! What amazing service! New customer. I usually use Walmart and will never again. No waiting, excellent service . A little pricier than Walmart but worth it . The difference is worth every penny. They do have a coupon online that was simple to use so that was also nice. Great job Valvoline!
Dustin Broughton
a year ago
I go here every time great service and alot easier than doing it myself lol.
1935frank76
5 years ago
They installed the wrong drain plug on my car. I had to change out my oil pan to fix the problem they caused. The company insists it was my fault. I never had a drop of oil before this. And my receipt proves they installed the wrong thread drain plug. They meant well asking me when I pulled in if I wanted a new drain plug, because the bolt portion was a little rounded. Turned out to be a nightmare. Be careful people. I don't want to see this happen to anyone else.
Megan Tepool
5 years ago
I got my oil changed here and the whole experience was absolutely horrible. The customer service wasn't great either. Oil was leaked all over the engine of my vechile and I was not told about it. They didn't even have the decency to clean it up or tell me about it. They let me leave like that. On the road my hood started smoking and luckily I got home before anything more serious happened. They will never be receiving my family's business again.
Elza Ray's Son
3 years ago
Excellent service! All lights checked, fluids topped off and the oil with filter changed in 25 minutes. Plus you don't have to leave your car.
Milisa Chapman
3 years ago
This was our first time using this service. We were very impressed. We live an hour away and will definitely be back. Very professional and courteous.Services: Transmission, Air & cabin filter replacement, Tires, Auto engine diagnostic, Air conditioning, Battery, Oil changeServices: Transmission, Air & cabin filter replacement, Tires, Auto engine diagnostic, Air conditioning, Battery, Oil change
Brock Lance
a year ago
Great customer service, have never had an issue & the crew does a great job.
Keri Cherry
4 years ago
Open on Sunday morning, that's a big plus. The guys were friendly and really did my granddaughter and myself a super job. Will definitely see them again!
Jan Doyle
6 years ago
I was here with an older friend several weeks ago and the staff was so kind to him, I went out of my way to bring my own vehicle here. Waiting area is clean & quiet & has WiFi, staff is welcoming & friendly & knowledgable, service was quick & spot on. Everything I was looking for!