Round The Clock Auto Repair LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  RickMorty C-137
a month ago
Ricardo damaged my house and my car when he failed to secure my car correctly on the tow truck. Carlos is beyond unprofessional and rude. He will accuse you of something you didn't do, but won't do right by what they did wrong.I'm going to have to sue this place because of the damages they caused my car and home. Ricardo had a little boy with him in the tow truck. He probably was too distracted by the kid to secure the car properly.Carlos had my car for almost a month straight making excuses why they couldn't deliver my car. The real reason seems to be that Carlos is very vindictive and petty. Their pricing is outrageous and the quality of their work is mediocre.I understand that the shop is dealing with a crisis with some of their team being in the hospital. That shouldn't mean you can't return phone calls, make an effort to actually put in good customer service. Instead you will be met with guilt trips about some of their team being on life support and that's their excuse for being unprofessional and rude to customers, even to customers that didn't do anything to him. Carlos seems to be sexist and narcissistic.My whole family will not be coming back to this shop, but don't let my experience stop you from trying out this shop. Give the shop a chance and see for yourself. I hope your experience is better than ours.

  drew heilmann
5 months ago
No one likes car trouble. Your ready to go to work just to find out your car isn t, when you go to start it. This has happened multiple times to me and the last two I have requested the services of this shop. The owners professionalism and knowledge put me at ease right away. The issues were quickly diagnosed, and fixed in a timely manner. A really cool feature is that he waves a diagnostic fee if you decide to go ahead and pay for the maintenance needed. I will be sure to return and recommend this spot for your auto repair needs.

  Azh Ketchum
a month ago
Took my car here and it cost $75 to diagnose the issue. They purposely kept looking for more issues to rack up the bill. Instead of only looking at the issue I asked them to. I don't recommend this auto shop. The owner and workers are incompetent.

  Matt Schwendeman
a year ago
1st- these guys are open until 9 pm on Saturday. 2nd- I called them with my problem- in town for a wedding, needing to drive home the next day. Carlos and Ricardo answered my call at 5 pm on a Saturday, came to me and fixed the vehicle enough for it to be driven vs towed back to their shop where they could be sure the repair could be done properly. Instead of a 3 day wait, these guys got me worked in and my suburban transmission cable repair was completed and returned to me in less than 3 hours. I m happy with their honesty and kindness! Saved my weekend! Thank you both!Service: Transmission

  Amanda Harley
a year ago
My fiance and I have never experienced such honest people in the mechanics world before! So thorough from bumper to bumper. Also explained things needed, you can bring your own parts etc. They are open late and just overall great people! Thank you! We will definitely be using this shop from now on!Service: Brake service & repairService: Brake service & repair

  Tyler Akins
a year ago
If you're reading reviews trying to find a more reasonable price, honest, and trust worthy mechanic, stop scrolling because these guys are THE BEST! I'm from St. Louis and my family and I were headed to Holiday World with our camper and we had 2 blow outs on the camper within 30 minutes of each other. Stranded on I-64 at 6 pm with a family is not a situation any parent wants to be in. Every place I called was closed and it was looking like we were going to be stuck until the next day. That's when I found Ricardo and his guys. Being from out of town and in an unfamiliar city, these guys dropped what they were doing and took care of family and I. Not only did they get me 2 tire but they didn't try and screw me over like a tourist just passing through town. They treated me like a friend or family member. It's hard to find a mechanic shop that will take care of you like that. These guys are awesome!Service: Tires

  Josh Hanger
a year ago
Okay. So imagine you're in the middle of Indiana, 4 hours into an 8 hour trip. And your 00 BMW throws a STOP ENGINE OIL PRESSURE light and it's Saturday afternoon in a city you've never been.And you Google and find Round the Clock and then see that they're open til 8 on Saturday. And you call and they have an appointment available. And you meet Ricardo and he spends more time talking me through the repair and what it's going to take and what's wrong. Really spends the time helping you understand.Then you find out not only does Ricardo know what's wrong, but he can get you back on the road in an hour and half.That was my experience. And that's why I couldn't recommend him and his business any more. Extremely professional, knowledgeable, easy to talk to, makes you feel like he actually cares about getting you on the road and understanding what he's fixing. Big fan. Huge fan.

  Jessie Waitman
2 years ago
Husband's starter went out in his 24 year old car. Talked to Carlos and Ricardo who are very nice and professional. They gave us a great estimate, towed it, and got it fixed in 2 days. Also told us other issues with the car and quoted us those repairs. Went on ahead and got his multiple point oil leak fixed, again in 2 days and at a great price. Definitely going back to them in the future for repairs and maintenance.

  Phillip Boll
2 years ago
I did business with Round The Clock several months ago. I was traveling from Nebraska to North Carolina, and while passing through Indiana my car needed repair. True to their name (~ 7pm) and via some luck at Autozone, Carlos was able to assist with my repair. Ricardo is a phenomenal mechanic. He is professional, helpful, and thorough. Carlos is patient, knowledgeable, and a good communicator. I happen to pass through just a few before his daughter's birthday, which happened to the day before my grandma's, and she was the reason for my travels. Some things are meant to be, even the stress of a malfunctioning solenoid unit. Lucky for me I Round The Clock and some friends along the way.

  Misty Brown
2 years ago
Iwas at my wits end with my equinox to the point I was just going to sell it for scrap! I happen to be driving down Stringtown I seen their shop was still open at 8pm I went in and asked them to take a look at my car Ricardo tore it down found out my timing belt was the issue of why it was shutting off. He gave me a price kept it to fix and within 48 hours I had my car back and it s doing just great! They were kind and so professional about everything while I was waiting for the results Carlos made sure it was comfortable in his waiting area we all exchanged conversation as if we knew each other a life time! I will always take my vehicles to them from here on out and I highly recommend round the clock repair!!! A HUGE THANK YOU to you both so awesome & kindWe had a game to attend for our boys football and not only did they fix the equinox but also our Cadillac Escalade needed a linkage put on they also had that done at the same time!!They saved the GAME too Service: Auto engine diagnostic

  Misty Allison
2 years ago
Tonight, as I was driving home, I saw an elderly man walking down the side of the road. It was raining pretty hard, so I stopped to see if he was alright. He explained that he couldn t get his truck started and was walking to find a mechanic shop. I had him get into the car, so he d be out of the rain and asked him if he needed to go somewhere. He said he was from Morganfield, KY, so he had to get his truck fixed to get back. I told him I d help find somewhere and did a quick Google search. Round the Clock Auto Repair popped up as being close by, so we popped in there.Let me just tell you how amazing these guys were! My elderly passenger was born in the days before technology, so he had no cell phone. He needed to call his wife to let her know he might need help getting home, but didn t know the number. As he put it, I never call myself. I filled Ricardo in on the situation. As he was discussing his mechanical issue with him, I was trying to find his phone number. My passenger started looking through his billfold to see if anything had his number on it, but to no avail. A car had just pulled into the shop, but Ricardo stopped what he was doing and grabbed his tools. He said, Maybe we can get it to fire up and you can make it home . He asked the gentleman if he would ride with him and show him where the truck was. Ricardo opened the car door for him and ensured he was in safely. He then drove him to his truck and fixed the problem for him. The man asked what he owed him and Ricardo replied, You owe me nothing, sir. He took out a business card and told him if he had any issues getting home, to call him. He would come and get him. They shook hands and Ricardo once again made sure he was safely inside, before seeing him off.Their service went beyond professionalism tonight. The kindness and concern that was extended to this gentleman, was one of pure heart. I m so glad I was there to witness it. I needed that! I highly recommend this shop.

  jon mandel
2 weeks ago
Since Volvo dealer has left town...this is the place to go..very professional service

  Diego Espinosa (DeathToaster45)
a year ago
I was passing through Evansville on a Saturday at 6 pm. Luckily Ricardo was able to help me out and set my car straight! They were quick too. So grateful for them.

  Billie Simmons
2 years ago
Great service they get you in and get you out. Very happy customer! They replaced my brakes, rotars and did an oil change. And before all that they replaced my alternator and my radiator due to the last place that worked on my car and messed up my radiator. Thanks to these guys its fixed.

  Courtney Burns
2 years ago
I took my car here to get the wheel bearing replaced. They got me in quick and got the car done same day. Very friendly. However I had to take my car to another shop to get the brakes fixed a day after I got the car back from here and the other shop called me and asked who did my wheel bearing and then he facetimes me and showed me that the nut that holds the wheel bearing on was hanging on by a thread. I could of wrecked had I continued to drive my car like that. Be cautious.

  Jacqui Jarman
3 years ago
Originally made a post that gave 5 stars, that was before my check engine light came back on a week later. I called Carlos who came by, ran the codes and said would be back to get my truck. He never came back. It's over a month later and he wont return my calls or emails and I paid him $1400.00 for repairs. He reset the codes but they came back. I'm waiting to be vaccinated so I can go consult someone about being scammed out of this kind of money. Thanks for not being honest!Services: Auto engine diagnostic, Engine repair, Oil change

  derek
10 months ago
They worked fast to get my work truck repaired overnight! No loss of work and no loss of sleep. Good price as wellThanks guys, Much appreciated!Service: Brake service & repairService: Brake service & repair

  Leah Marx
a year ago
Looking for places to fix my window before it storms and they were the only place that offered to take a look at it this evening. Glad I came too bc everyone was very nice and helpful.Services: Electrical, Vehicle InspectionServices: Electrical, Vehicle Inspection

  ericas martinez-lopez
3 years ago
Highly recommend this shop! They were very professional and had my vehicle done in fast time all while performing quality work! Carlos is an excellent owner and his employees do outstanding work!!Services: Brake service & repair, BatteryServices: Brake service & repair, Battery

  Ramona Lisa Fernandez
3 years ago
Extremely helpful and truly concerned. They went our of their was to explain exactly what was wrong and how it would be fixed. Great service and really great hours for the regular worker to be able to take after they get off. Bilingual to help all different people.

  Michael Rosenbloom
4 months ago
GREAT SERVICE RICKARDO AND HIS FAMILY, CARE....

  Morgan S
a year ago
These guys are amazing. They are affordable and knowledgeable and helped me out so much! Highly recommend and will use them in the future.

  Gary Ashlock
3 years ago
Carlos and the guys did fantastic work. Very thorough! Highly recommend!

  Chris Carter
3 years ago
Ricky is a really good guy and mechanic. Would highly recommend.

  Angel Craig
a year ago
Very knowledgeable, thorough and affordable. Would recommend.

  Benjamin J.D. Steber
a year ago
Professional, fast, & friendly service. Highly recommend.

  chico sanchez
a year ago
love it here because the people are friendly

  The Owner
a year ago
The ac blows cold now. Thanks guys.

  Kyle Powell
2 years ago
Great honest work