Kenny Kent Toyota Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kim Thompson
6 months ago
Don't Waste your Time with Kenny Kent, Drive to Jasper.I bought a 2023 Hybrid Camry in Dec 2022 from Uebelhor in Jasper. I bought from them because they had the car I wanted and were very helpful and responsive. I have been waiting for the letter stating I can get my second key FOB. When I received my letter, it stated that I could schedule an appointment at any Toyota dealer. Kenny Kent is closer than Jasper so I called them to schedule. When I called I got the initial operator and informed why I was calling, she then forwarded me to another person, I then explained to that person why I was calling, and was transferred to a third person. This person then scheduled me for an appointment but said I needed to talk to another person to give them my VIN number so that they could ensure the right FOB was ordered. I was transferred but sent to a voicemail. I left my reason for calling and requested a call back to give them my VIN number.By the end of the following day, I had not received a return call yet. So I called them back. The phone was answered by the first person and explained the situation and was placed on hold for a solid five minutes before I was transferred back to the original phone message. I pressed the number for the service department again and it was answered by the same person. I reexplained the situation again. I was transferred to another person, they said I need to speak to Kevin and assured me they would give him the message and also sent me to his voice mail. I left another voicemail. Approximately 1 1/2 hours later, I got a call from Kevin saying that I needed to speak to another person in the parts department and that he would transfer to that person's phone. I got another voicemail. At that point I was fed up and highly doubted that I would ever get the right person and doubted that if I showed up for my appointment that they would have the right part. I hung up and called Uebelhor. The first person that answered at Uebelhor cheerfully said, "yes I can schedule you for that". She took my information and scheduled me right then and there.I will be driving up to Jasper for everything and not try to mess with the disorganization and chaos at Kenny Kent.

  E. G.
8 months ago
If you give your contact information here, the spam never stops. Also, they are one of the few Toyota dealerships that does not allow a 1,000-mile grace period for Toyotacare; they will refuse you the service if you are even 1 mile over the allowed mileage. Buy and service your care elsewhere to save .

  Standard Living
a year ago
Brandon Hancock was very helpful with my 2010 Prius and explained to me all the problems that needed to be addressed. Their shuttle service was very helpful as well. Highly recommended and great service!Services: Air & cabin filter replacement, A/C installation & repairServices: Air & cabin filter replacement, A/C installation & repair

  james lynch
3 years ago
Apparently they don't want my business

  Jennifer
2 years ago
employee dented my car so unperessional

  Don Fuhrman
3 years ago
Great service,thanks Josh

  jo bivins
2 years ago
Easy in easy out

  Ghenny Uzcategui
2 years ago
Bad service.

  Stephanie Gray
3 years ago
Friendly and professional

  david gamblin
2 years ago
Prompt service