D-Patrick Mercedes-Benz Service and Parts Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Darrell Horn
2 years ago
This is the first Mercedes I have owned in my life. I bought it as a certified used car and I am well satisfied with the car. I am also really satisfied with the service that the mechanic did in and repairing my sunroof and examining the transmission to make sure it was working properly. I picked it up today drove it and it's driving excellently I haven't tried the sunroof because it was raining all day but I'm sure it will work fine if it doesn't I'll take it back but I'm sure that it will work fine. I appreciate the fine work that you did on my car. Thanks again.Services: Transmission, Tires, Electrical, Oil change

  Tom Weisman
3 years ago
Had a wonderful experience last Saturday at D-Patrick. Our service was prompt, even though we arrived early. Jacob, our service manager, was working that day. All went as planned including the unplanned use of an excellent loaner while they worked and washed our car for us.Service: Oil changeService: Oil change

  Steve Wynn
3 years ago
When I brought my car in for its regular service, they discovered a small oil leak and differential leak. Since the car was still under warranty they suggested I get it fixed since it would be an expensive repair once my warranty expired. They ordered the parts and repaired my car. The service advisor was very professional and everyone at the dealership was great to work with. I have had 3 of my cars serviced at D-Patrick and have always been satisfied.

  carmie denning
2 years ago
I initially took my car in because the sunroof would not close.I had also mentioned that there was a "squeak" that I had heard when driving my car and ask if they could check that out while it was in for repairs.I thought it would be a quick fix, maybe 3-5 days, but it turned out it was longer. I was so happy that I received a loaner car, while I waited for my car.David, was in charge of overseeing the progress of my car, and kept me updated in a timely manner, which was important to me. He is so pleasant to talk to, and was helpful with all of my questions. Appreciated him so much!!!Not only did was my sunroof fixed , but they fixed the squeak, AND my car doors, that would not stay open when initially opening them, when getting out of car. So, needless to say I am very happy with my service that I received. I want to give a MAJOR THANK YOU to the Mechanic(s)that worked on my car. EXCELLENT JOB!!!!!They went above and beyond!!!!!Thank you for all you do!!!!Carmie DenningService: Steering & suspension repair

  Ronnie Hoskins
3 years ago
My wife and I have purchased two mercedes from you. We still have both of them. The service department Jacob and David are always willing to go out of their way to make sure everything goes well. You are blessed to have this team working for your business.Service: Oil changeService: Oil change

  Vladimir Smirnoff
2 years ago
I bring both my BMW 328i X-Drive and my Mercedes CLA 250 for service here . I like how I get a full detailed report explaining what needs to be serviced on my vehicles through email. As long as they stand behind 100 % Customer Satisfaction and Warranty the work they perform. Then theres no reason to bring my cars elsewhere.Services: Electrical, Auto engine diagnostic, Oil changeServices: Electrical, Auto engine diagnostic, Oil change

  Emphasis
3 years ago
As always, Jacob in Mercedes Service did agreat professional job regarding addressing myissues with 2018 Mercedes.I really like Mercedes but one reason I continueto purchase Mercedes is the EXCELLENT SERVICE I receive from D Patrick Mercedes Service Department.They could not have a finer Service Representativethan Jacob!Tony, your team is EXCELLENT !TRULY D PATRICK MERCEDES HAS ALL STARSERVICE !Thanks for being there when you are needed.VICKI BROWNServices: Body & Trim, Brakes, Battery, Oil change

  Hans Peckhaus
3 years ago
What an AWESOME SALES EXPERIENCE! Great People and fabulous service! Thank you! I LOVE my Mercedes!!! I have cancer and it was on my bucket list. See you on the other side :)

  Marla Dorroh
3 years ago
Wonderful service and excellent customer care! Jacob was extremely helpful and courteous while taking care of the service issues on my car.I would definitely recommend D-Patrick service to others!

  james swansey
2 years ago
Great service, had no problems. They got me in and out, in a timely manner. Friendly. Explained everything to me,Service: Oil changeService: Oil change

  David Gray
3 years ago
We had to have a problem fixed on our car and the folks in the service dept. went above and beyond to take care of us, great job and we appreciate the service.

  Brandon Butlers
3 years ago
Very professional and quick to service my Mercedes C300. In 48 hours D-Patrick called 4 times to update my servicing and to inform me of any additional complications, for example: the recall they found on my car. I would have to say, my next Mercedes purchase will be with D-Patrick. Thank you!Current Army Veteran,Brandon B.

  Zach Emmons
3 years ago
Travis was patient, knowledgeable, thorough, and open minded. He definitely delivered. No more shimmy in the Benz! Thanks Travis!Service: Steering & suspension repairService: Steering & suspension repair

  Judys Finds
3 years ago
My new car in shop for 2.5 weeks. Loaner car plus they brought me my car when service completed. While a new car with failed parts is annoying D Patrick gave me great customer service.

  Heather Taylor
3 years ago
Excellent friendly service. I had a recall on my vehicle, and even though I was not a customer of this dealership, I was treated as such.

  FBI
a year ago
Honestly I think these people tired of seeing me because I take my car there for any little things but they always being professional and get the job done well.Service: Body & TrimService: Body & Trim

  Jeff Bennett
3 years ago
Awesome service as always; friendly, professional. Clearly articulated what needed to be done, so no surprises.

  Gregory Smith
4 years ago
No fun to wait on a car, but they do everything to make you comfortable with a nice lounge and complimentary coffee, water and snacks.

  Patrick Lowe
3 years ago
I used them.to service my GLC 300 and the experience was great. I would recommend them and will be using them in the future.

  Audwin Miller
3 years ago
Great service and follow checking up and working the on detail for payment to get what you need to get the job done.

  Katy Dunigan
3 years ago
Excellent service. Very appreciative of David, Mercedes Service Department coordinator/rep. He's amazing!!!

  jennifer schaefer
3 years ago
StAff friendly and knowledgeable. They value my time. Provide transportation if neededService: Auto engine diagnosticService: Auto engine diagnostic

  Jonathan Weaver
2 years ago
Glad the service staff was able to address my issue. Thanks!Service: ExhaustService: Exhaust

  Ed Zausch
3 years ago
Very good service. I like that they communicate about the service over text.

  Gil Torres
3 years ago
Great customer service representative. Friendly staff, and fast service.Services: Transmission, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Body & Trim, Brakes, Air conditioning, Battery, Oil changeServices: Transmission, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Body & Trim, Brakes, Air conditioning, Battery, Oil change

  Robert Mueller Albrecht
2 years ago
Very friendly, courteous, and timely service department

  Carl Lenthe
a year ago
Brake recall inspection - taken care of expertly.Service: BrakesService: Brakes

  John Goedert
a year ago
They did a great job!Service: Auto engine diagnosticService: Auto engine diagnostic

  JC CAMPBELL
a year ago
Wonderful! Love the service and the excellent hospitality!Services: Battery, Oil changeServices: Battery, Oil change

  Anjum Ashraf
a year ago
Very helpful and knowledgeable staff.Service: Oil changeService: Oil change